This review is for Eddie Vitan, he was helping me when I was looking to purchase a car from this lot. His ability to engage with people and his attention to detail is what really sold me. Unfortunately I found something else somewhere else, Eddie was understanding and just happy I found something that was more suited for me and that's the marksmanship of a great sales consultant. I recommend Eddie services if looking to purchase from this lot read more

I have bought 4 cars from Hertz and I'm generally pleased. I wonder if Jose is still working there? He helped us with our last few purchases. He was a true professional and just a flat-out nice guy. No pressure whatsoever just good service. The office is pretty much just a big trailer. Well, that's okay I don't really need a luxurious surrounding. Like others have stated it's just a set price so you don't have the hassle of negotiating. We always get cars that are still under warranty so there's really no risk at all. In the past you could always return a car after a few days, we have never had any reason to do so. The last time we bought a car here we were actually out in 45 minutes. That's pretty darn good. The only time we had a big problem is when they supposedly pre-checked car actually had worn tires. That was not so good but they made it right when I pointed it out to them. They put on some brand new tires for me. Okay they made it right and that's fine. The other problem we had was pretty minor. The cars don't seem to have the second key fob. They will get you another one but it's a bit of a hassle to go have one made at the shop. So for my next purchase I will ask ahead of time to make sure it has both key fobs. read more

If I can rate this zero stars I would . -They checked 14 inquiries without notifying me. Not once did they ever mentioned this! Now my credit is beyond ruined! -Do not purchase any vehicles from here ! I purchased a spark and I immediately returned it. read more

I have to give Jeff Robinson 5 stars, Jeff is a older gentlemen, very nice and intelligent. I told Jeff we were looking for a Black Nissan Rogue, there were none available when we first met Jeff, and within two days after our initial meeting, he and Josh contacted me and told me a new black one has arrived. We got there in about 3 hours, and purchased the Rogue after our test drive. We waited a long time (2 hours) on a Saturday before we finally got into the finance room, the guy who took care of us said the other guy in the finance department called in sick today. We are very happy with our Rogue, and the next day Jeff called me, and he did follow-up, and if there is any problem, please call him. read more

The people at this location sell cars that have defects that may not be visible. While the cars might have passed their so-called 115 point inspection (a joke), many cars will have problems after you buy it and Hertz wont do anything unless its powertrain issues. They use the cheapest vendors to fix issues on cars also . My car had safety programs that didn't work at all. Dont trust this location! read more

The woman who greeted us was very unprofessional. She kept asking questions that didn't make sense, while consulting her list of cars way too many times to find out they did not in fact have what we were looking for (which was apparently no hybrids at all). She didn't seem to take us very seriously and was not efficient at all. It's really upsetting, because I did end up going with a different Hertz for my first car and they had been amazing. This location was just unorganized and the woman was not pleasant. read more

If you were looking for just a utility car getting from point A to point B then this is a great bargain. The selection is very limited, but you will get a good quality used rental at a great price. Their car usually have higher mileage than used cars from new dealership, but price is probably 30% less. Quality is regularly maintained by Hertz so you can be sure, comes with 10,000 warranty on parts, I don't even expect used cars from new car dealers to have as good maintenance simply because cars from these guys are regularly maintained and sold very quickly, whereas from used car dealers I guarantee you it would have been from auction and on average stayed in the lot for 1+ years with little maintenance AND not driven (which makes deterioration very quick). Selling style is no hassle and non negotiable, just pick your car online, call, then come pick it up. First time even financing is so simple, we got rate better than new car dealer from credit union that they associate with. (Oh yeah if you put a car on hold without down payment don't expect that it will be there, their car goes fast, just check online then go quickly to snatch it before someone else signed the paper) I have driven my Toyota 17,000 miles now since purchased from them. read more

I bought my car in December 2018 and was initially thrilled to get a decent deal on a 2017 car with relatively low miles (42k). However, after having my car for barely 2 months the maintenance required light came on, which I found odd because the salesman insisted that the car had just been serviced. When I took it into the dealership I was informed that not only had my car NOT been serviced at 30k miles as it was supposed to but it had also not been screened for the performance recall that had been issued earlier during the previous year. I had specifically asked the salesman (John? JC?) about the recall, as it was listed on the CarFax report, and surprise! He lied straight to my face. Now I'm out over $850 having to get my car fully serviced. I know car salesmen are notoriously shady, but this is unconscionable. Anything to get the car off the lot, I guess. Do yourself a favor and purchase your car somewhere else. read more

Y'all are flat out crooks. I add my car rental to my Fastrak for the time I'm crossing tolls and have those tolls charged to my account with Fasttrak yet y'all still charge me a toll fee. And before that y'all said I had unpaid toll charges from 2014 when again it was paid through my Fasttrak account. So I paid them first and was told I could submit the info and get my money back. And after speaking again to someone they said I couldn't. Lol y'all are crooks I'll never rent from y'all again. All these other tech companies growing and emerging will snuff y'all out eventually and I'll be there smiling. Bad business and bad practices will destroy your company and it's affiliates. I plan on reporting y'all as well so be prepared. 1-800-654-4173 I'd the number associated with another one of y'all crooked companies. read more

Don't buy from this dealer shop! The sales person was great. Didn't get a test drive or check the vehicle.the guys are just here trying to sell as much cars as they can't. The sales manager such a ass!!!! Clearly doesn't know how to get loan car approval. Came and pick up a GMC Terrain. 62k miles for 25k high miles and prices !!!! They called me and told me they had me approved. I'm rebuilding my credit so I had to try this option! Few days later they call me saying loan wasn't approved! I had to return the car. When I arrived at the dealership. Matt was supper un respectful. Well guys this dealer is a spot delivery scam!!! Be aware ! They don't get full approvals and let the cars drive off lot!! read more

It has been a few months since I purchased my 2017 Volkswagen Jetta from Hertz Car Sales, but I have to admit that I am generally satisfied with my shopping experience there. I like the fact that the prices are reasonable to begin with and that there is no need to negotiate on the final price. I can take the car for a test drive to get a feel for the car. For piece of mind, an extended warranty is also available. The experience was pain-free. I used my trade in as my down payment and paid the difference in cash. Johnny, the sales consultant, that I worked with was very accommodating and the rest of the Hertz team did not play any games. This is how I like to buy cars - no bull. The only demerit is that a duplicate key was not available at the time of purchase and was not contacted about having one sent to me. I proceeded with getting a duplicate key ordered and programmed at Winn Volkswagen. Overall, I'm satisfied and when I am ready for a good used car at an awesome price, I'll come to Hertz! read more

CLOSED!!! Hertz is going through bankruptcy and has closed -all Hertz Sales offices throughout the country. All 85 locations. Too Bad! Bought my Ford Focus in 2011 there. Hertz announced the closures are only temporary as they emerge out of bankruptcy protection. Sorry to be the bearer of sad news. read more

I wish I could give no stars. First I contacted them a week ago regarding a used car I was interested in. I received the automated response that someone would contact me. It never happened. I sent another email a few days ago and once again no response. Let me tell you all the different car agencies I contacted got back to me within hours. I decided to take a test drive anyways. I went down to the dealership and I walked around the lot 2 or 3 times looking at different cars. One guy came out and went straight to the back. I could hear people but no one came out to help me. After about 20 minutes I decided that was enough and left with my arms in the air hoping for assistance. Thanks for nothing Hertz. I will take my business elsewhere. Oh and I was paying in cash. Your loss. read more

The salesmen were quick to talk to us when arrived, but took FOREVER to get help after choosing the car we wanted to buy. Nice people, clean set up, but bad service long term. Other workers didn't care to help out. If you choose to come here, you'll be here for hours. read more

Hertz Car Sales Hayward - Used Car Dealers Near Me - Hayward, California

They totally wasted my time. I called at 9:30 to check if two cars I was interested in were still there, as shown on the website. I take BART from SF. When I get there at 11, only one of the two is actually on the lot and they can't find the keys for the one they have. Clearly, they didn't even check. It's pretty much soured me on going to Hertz. read more

Had an OK experience buying an used, extra car for the house. Good experience buying up front but had some issues after that took away from the overall experience. read more

bait-and-switch kind of a place. I have been looking to get a car for a while now, at first, they seemed friendly. We exchanged some emails. I really liked a car and it seemed as a good deal. I called on the phone checked if the car is still there there they confirmed that they don't hold cars "first come first served basis" I told them that I'm going to test drive and buy it. I got Uber from San Jose spend and hour and they by the time I arrived to get it they told me that it's on hold and it will be next few days and they tried to sell me some other stupid car. read more

I did a Rent2Buy serivice Had paperwork ready to go before I arrived, friendly service. Most of the conversation was done over the phone. Just had to sign paperwork. DOES NOT ACCEPT CREDIT CARD FOR DOWN PAYMENT. Only accepts personal checks or money orders That's why prices are cheaper than other lots at the same mileage. So they don't have to pay the extra surcharge for using a credit card. read more

Don't fall for the bait and switch! Drove 30 miles to look at a car they told me they had a few hours before, only to get there and be told "We can't find that car, but we have these other higher mileage options" Riiiiight. they have some deals, but don't go there thinking they have what they advertise. read more

Excellent customer service!!! Sonny, Jose, and Lana were very nice. Absolutely no pressure while purchasing our vehicle last saturday. We did a lot of research looking for a car and this particular car they have for sale has everything that we were looking for (Clean, Low mileage, No dents, No accidents, well maintained, and reasonable price) and best of all the cars here are all one year old...not bad for used cars. They also provided us the AuthoCheck vehicle history, which made us feel more at ease. We're so glad that we went to this dealership, the whole process of buying our car went smoothly. I've gone to other dealerships and most of the time they'll follow us like dogs. However, this place they let you shop on your own and will assist you when needed. read more

I was looking to buy a minivan, Toyota Sienna to be precise. Checked 3 different vehicles and all 3 had accidents reported on their Autocheck report. All 3 cars were 2011, with at least 32k miles on them. There is no guarantee that the mileage advertised is the same as what you get when you pick up the car. Will be updating this frequently as I dig deeper into their business model. read more

If I would have written this review six months ago it would have been 5 stars all the way. My first experience with them was great for a first time buyer. I was recently in a car accident where my car ended up being totaled. Before I got the official bad news, I called Hertz to ask exactly how the GAP insurance I paid for worked because I wasn't sure about the process. The person I spoke to was so kind. The first question asked was, "are you okay?". He told me that I would need to bring in a copy of my GAP contract and that they would take care of the rest. After getting the news, I came in and spoke to someone who once again was super pleasant and helpful. He told me that it is normally processed by the finance manager and that he was unavailable at the time. Further into our conversation, he told me that if I came back with the exact mileage and value of the car, he could process it for me. I came back and neither he or the finance guy was there and I explained my situation to another person who simply told me to come back and speak to the finance manager the next day after 12pm. I show up the next day and the guy I've been waiting to speak to all this time tells me, "Well I wouldn't help you with that, you have to contact the GAP insurance company directly. That's like if you have State Farm Insurance, you go to State Farm. You wouldn't come to me." He went on to tell me how whoever I spoke to must have misunderstood what I said. Afterwards I went and sat outside and cried out of sheer frustration. I called and came by twice before just for someone to be condescending and flippantly tell me that it had nothing to do with him. Prior to this I was absolutely and completely certain that I would buy my next car from this lot but now I hope to never go back there. read more

This location is great. Our representative David was awesome. He was very nice and funny. My sister was picking a rental car due to hers being involved in an accident this morning. David was great helped lighten up our moods got us laughing and made our visit wonderful. If you ever go to this location please ask for David!!! He is an awesome guy. Thanks again for everything David read more

Had a horrible experience. We went to look at a Mitsubishi Galant, and as we were looking a salesman approached us. There were about 5 Galants on the lot and some were priced higher than others although they had the same mileage and were all in the same shape, we asked why and the salesman had no answers. Then we wanted to look inside of one of the cars and found that it did not have a auxiliary input jack even though the list of specs on the window clearly stated it had one. Salesman said that that was just a list posted on every car, regardless of the actual specs...what? We went into the office to ask about it and nobody paid us any attention (perhaps because we look very young and were not taken seriously). Once we did get someone's attention he said that sometimes the lists are wrong because they do not write them themselves. We left very disappointed and felt like nobody knew anything about the cars they are selling and that nobody cared about providing customer service. Giving it 2 stars instead of just 1 because we didn't actually buy a car, so I don't know what that experience would have been like if we were actually taken seriously. read more

Be sure to check the cigarette lighter phone charging port before buying. Because these cars are sold "As is" they legally don't have to tell you if this part of the car isn't functioning. I definitely wouldn't have bought this car if I would have known about the electrical issues. I drive for Lyft so it is incredibly important that my phone stays charged. I also would have turned it in earlier because they have a 4 day return policy, but unfortunately I found out this charging port wasn't functioning while I was on my way to Burning Man(on the 4th day). We were in Truckee when I realized this and there was simply no time to drive back to Oakland, switch out the car, and return to Tahoe to help our campmates back up all of our food, water and gear for the week long trip. I had been using the other charging outlet in the center compartment and never tested the front one until we were trying to charge our cameras, phones, and vapes on our journey north. This was very frustrating because we were relying on this car ride to charge all of our electronics (due to the fact that there are no electrical outlets in the desert). My camera could capture less, my phone (we would only use for time and to set alarms because there is no service) was dead the entire time, and my vape had little charge off and on the entire time. Luckily we had a campmate with an RV, so we could charge it a bit, but I know the 6 hour car ride to Burning Man would have been plenty of time to fully charge every thing we needed for the week. Also, now the center charging port doesn't function anymore. I have had this car for a month now and this is upsetting. Also, the back defroster doesn't fully work. In conclusion, please test all of these things before buying a car from them. I would argue that they should tell us about these issues because its the right thing to do. They confirmed over the phone that this simply isn't their policy. Not all dealerships have this standard, so I guess I shouldn't be so mad. They all sell the vehicles "as it" so it is on the consumer to be diligent. Let's be sure that they never get away with sneaking a broken aspect of their vehicle past a consumer again. I would have given this a one star, but AJ was very kind, and seemed knowledgeable through all this. I realize he doesn't write these procedures and rules and is required to follow Hertz Car Sales protocol. I can't blame him for their manipulative practice. Lastly, he provided me with an additional key, which was very nice. Thank you AJ, I appreciate you. Hertz Car Sales, I will tell everyone I possibly can about what you've put me through. read more

Disappointed! Went to a different Hertz location and was told that Hayward has two RAV4s that I was looking to buy. Drove all the way from Sunnyvale. Sure enough the cars are in the lot. The sales rep goes to get the keys for the test drive, comes back and tells us that both cars are already sold by their regional manager. Wow! Why are you still advertising them on your website? How come there is no sold signs on these cars? Shady! I guess I will be getting my brand new car through Costco! ... Got my brand new Subaru! So glad I didn't buy one of their used cars! read more

I Purchased a 2009 Toyota Yaris From Hertz using the Rent2Buy Program and it was one of the best experiences that I've had. This was my first experience with buying a car and Jose Giron made the process so much fun and easy. Me and my boyfriend spent practically the whole Saturday with him, and we had a blast. He didn't make us feel pressured into buying the car and he answered all of our questions without hesitation. The best thing about the customer service was that even after signing a loan for financing, Jose called me a few days later and he let me know that he found me a better financing deal. I will now be paying $2,000 less and my monthly payments are lower! Jose and Hertz were such a blessing to me and I'm am so happy I found them! I've been telling all of my friends and family about Hertz and their EXCELLENT customer service! :) ASK FOR JOSE! HE'S THE BEST! read more

If I could give this place a -5 star I would!! I purchased a Ford Focus back in September of 2015 literally 2 months later the car starts acting up. Fine. I called in to do a trade in and I was given the run around. At point of sales they made it seem as if the car was in top shape! I ASKED about any possible recalls and I was told there weren't any... Let me tell you, there's more darn recalls on this car than I can count!! Do not purchase from here they will sell you a complete lemon and then ignore you!! Thank you for the sorry ass apology, this still doesn't fix the fact that I have a LEMON and still have to make payments on it. read more

I had the best experience here working with J.C.! I am so beyond impressed with Hertz Car Sales Hayward and they way they handle their transactions. I stopped by to look at a few different cars, and J.C. let me test drive each for as long as I wanted, by myself, which was refreshing after feeling dealers breathing down my back during test drives at other places. I ended up really liking a 2013 Mazda 3 i Sport, and asked if there were any with slightly lower miles or in a different color - and they were! The cars were priced exactly the same as well, so I felt like I was really getting a deal. There were no gimmicks or scams when filling out the paperwork, and everything was dealt with very honestly. These cars sell themselves - they're practically brand new and very well taken care of because of their rental car status. They're priced below market value because the salespeople make a set commission based on the number of cars they sell - not the difference between selling one car versus another. I was most grateful for working with J.C. when he offered to take the rusted license plates off of my trade-in and send them back to NY state so that I could avoid a state fine (I just moved here from NY). WOW! Incredible service to say the least. I will be making all future car purchases at Hertz or other similar car rental sales establishments. read more

Do you want to get a market-leading price on a one-year-old used car that has been carefully maintained, reconditioned, and reviewed in a multi-point inspection process? Do you want to buy a car at a fixed price with no haggling, pressure, or hassle? Do you want a car that comes with guarantees and a sales location backed by a multinational corporation? If so, you may want to do as I did and buy your car at Hertz Car Sales in Hayward. Go to Sonny Alvarez, the manager -- he treated me wonderfully. Do your research online and then go for an (unattended if you're over 25) test drive to check out your car and ask them what others might compare in your price range. I did a ton of research and their price was great. They also processed my loan via SF Fire Credit Union and I got a fantastic rate that beat what I'd been quoted online by banks and others prior to going to the dealership. Tip: If you have done your homework and they have a car you want, go ready to buy. I showed up to look at a car that had been posted on Autotrader.com that day, and it was being driven off the lot as I arrived -- probably because it only had 17,000 miles on it. I got one (same model car) in a color I liked better with about 22,000. They often have multiples of the same type of car, so ask to be shown the one with the least mileage and then look at your color options. read more

HORRIBLE Customer Service at HERTZ CAR SALES in Hayward. Try "ENTERPRISE CAR SALES" in San Leandro. You will be happy with the professional service they give to ALL customers. If you want the best price on a used/new car, along with good customer service try ENTERPRISE CAR SALES. You will never be disappointed. read more

I'm taking time out of my day to write this review because I had the best experience at Hertz Car Sales in Hayward. Jose took exceptionally good care of me and really proved to me that he was getting me the best deal! I am a first time buyer, barley any credit, and no co signer. I am 24 years old and I commute to work about 60 miles each day so I narrowed my search down to a Toyota Corolla. I showed up on a Thursday at 8am right when they opened and Jose immediately greeted me in the parking lot. Not once did he try to up sell me on a model or try to sneak in extra sales pitches to get me to go to another car. He let me pick which made me very comfortable. We started doing the paper work and the tedious process of going through banks to see who would get the best rate. I walked in thinking I would have over 10% APR because I'm a first time buyer with barely any credit. Jose took a little extra time and got me a 7% APR rate! Honestly I was shocked at first and thought it was too good to be true, but he showed me that I actually had a good credit score which allowed me such a low rate with no cosigner. That really made my day knowing that Jose took the time to show the banks I had a steady job, steady income which allowed me such a good rate. About an hour later after signing off on all the documents he handed me the keys to my certified pre owned 2013 Toyota Corolla and honestly it was a great way to end the year! Honestly you can go to the dealership or any used car lots thinking you're getting a good rate. However, the crew at the Hertz in Hayward are professional, friendly, and overall fun to work with. That's what someone should look for when buying a car. In addition, Hertz WILL get you the lowest rate with the best monthly payments! If you're looking for a reliable car for the next several years of your life and need someone to trust, come to Hertz and ask for Jose! read more

This review is for the guy who works in finance, He was extremely rude and simply said I'm busy with my own work. He even threaten me to leave the place or else he will do something. LADIES PLZ BE AWARE OF THIS GENTLEMEN DO NOT GO IN THERE ALONE. Hertz really needs to get rid of this man. Recently I've gotten inbox msg threatening me to delete my post but guess what this post is only going to get longer read more

I was very unsure where to buy my first car. But a friend of mine recommended Hertz. Well that was the best decision I have ever made. Johnny was my sales person and answered every question I had. He was professional, honest, and very funny. If you are a first time buyer this is definitely the place to go. Especially for a 20 year old who goes to college and was not really interested in buying a brand new 0 mile car. Also they are very up-front with the prices that is another bonus. The cars are also well taken care of and if something does not seem right they do take responsibility and help in any way they can. Which leads me to the financial manager Matt, he was a superstar at helping me with my car needs. It's people like Johnny and Matt that keeps customers coming for-sure. Thank you Johnny for helping me buy my first car and thanks Matt for taking care of all the concerns I had. I definitely recommend Hertz Auto Sales and would definitely come back. read more

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I bought a used prius here a few months ago after weighing out the lease/buy/new/used options. George P Benavidez was very helpful and gave me a week to look at a couple cars and for us to come back together to decide. I haven't owned a car in the previous decade and had to learn a bit about the car and buying process. George helped us with all the DMV paperwork and made it easy for me to drive away with insurance. Overall the ease of the process makes the 5 star review. I was swamped with a new job and needed it to be easy. I like the car too. read more

I just paid off my 2012 Kia a few days prior to me going to Hertz. Also my daughters 2000 Chevy Blazer was also just stolen a week prior. I had a lot going on that week and was VERY ANGRY that I had to go out and buy another vehicle. I gave my daughter my paid off Kia so I had to buy another car for me. Thank God I had good credit because I had no money for down payment. Jeff came up to me at a time that I was very fragile, angry, and in a emotional state of mine. He took the time to answer "ALL"my questions. He pulled the car fax on my 2018 CRANBERRY- CHERRY RED SUV took me on a test drive checked everything under around and above because I was determined to make this decision to be one I didn't regret since I was forced into purchasing another vehicle. Thank you so much Jeff for being so professional and just a laid back smart intelligent OG who assist me thru this transition. The finance guy was very nice as well and got me a low 3.6 APR only because of my good credit thru Wells Fargo. Wells Fargo was actually lower than my credit union. The final paper went fast. The only thing I "SUGGEST" guys are to wash the cars as a courtesy for your customers before they leave the lot. read more

I wish i can give this a place one star. My dad and i purchased a vehicle a couple of months ago, March to be exact. The process was okay i guess. I called on Saturday May 11 @ 9:59am with a question(just wanted to know if i had purchase the GAP insurance) a gentlemen answer the phone(seems like he wasn't having a good day) I told him the question i had and he asked me for my info which i gave to him, he seem upset because he couldn't find my account. Finally he was able to find it and told me he will have the person who sold me the vehicle call me back and i said that was fine but when i asked him to confirm the number where he was going to call me back he started yelling at me giving me attitude! I said thank you and disconnected the call. I waited all Saturday afternoon & Sunday and no one called! I finally decided to call the main office and talk to a representative who was able to answer my question within 3 min!!!! This is ridiculous! But if this was for a sale i bet I would of received 10 calls! read more

Hertz Car Sales Hayward - Call - Used Car Dealers Near Me - Hayward, California

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I am a first time ever car buyer and was told buy a friend after asking where can I get a decent used car for a good price a place who will work with any credit or in my case NO credit!!!! He said oh hertz in Hayward " I was like lol a rental place? Never have I ever thought about it so I figured no way to myself but I had a gut feeling to just at least look at their website saw the 3 stars and instantly thought yea this is not cool but after reading reviews and seeing most were from annoyed people about their rental department I emailed a few buyers who reviewed them and 3 people got back to me and said only complaint was how busy they got while they were buying and they are there for a long time but they swear by the cars! So I went in John Shirokov was who I ran into he helped me rite away even with my 1000 questions and was honest with me about what cars I should look at since I was a first time buyer I was so stressed out at first but him and the finance guy Matt made things go smooth it did take some time I was there forever seemed like but that also had to do with me having to go get a cashiers check and get a insurance policy I didn't think I was going to buy that day so I came in unprepared. Word of advice if you go look you mite buy so bring necessary things such as proof of residence and have your proof of insurance ready to go definitely will speed things up! I am so happy love my new car my buying experience was great I definitely recommend!!! And to think I almost didn't even think twice about looking at this place read more

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In mid October my car was involved in an accident and was totaled. I'd like to go back as to how I acquired that vehicle. My original vehicle was purchased at Hertz car sales in 2013(2011 Dodge Durango). I must say that it was a good experience and highly recommended others to check it out. People were surprised about the quality of the vehicle. Prior to me purchasing the car I did notice some cosmetic issues on the rear panel and I was able to bring the vehicle back to have it fixed without issue. I really liked this vehicle and would have continued to drive it as long as I had no problems. Once I found out my vehicle was totaled my first idea was to look at Hertz again. I saw a 2018 Dodge Durango but thought it might be a little expensive so I looked at other places. I gauged the years and mileage for a couple of different cars and decided to check out Hertz. I called to see if the car was available and I was told yes. I went down to the lot and looked at the car but was unable to drive it because it was blocked in by several cars. The young man went to get the keys for the suv as well as the surrounding vehicles. He came back to me and said that he couldn't find the key. He said I have to wait until his boss could open the safe to get the key out. I said ok. I looked inside the car and it appeared to be decent. I noticed no floor mats on any of the floors. I called the next day and was told that the key was not found. I let the staff know I was interested in the vehicle and wanted to drive it and possibly purchase it. They told me that the key was around there somewhere and they would find it. I was told that the good news was since they didn't have the key no one else could buy it either. They called me later on in the week and told me that they would order a new key and it should be sent via Fedex there by Friday. They called me on Friday and told me that the key arrived. I test drove the car and purchased the car immediately. The salesmen told me that he would contact me when the key was found. I told him that I really needed a second key because I was in fear if something were to happen I may need the other one. He said give him some time to locate it. He texted me some suggestions as where to have them made. I contacted these people and they wanted to charge me upwards of $200. I told him that didn't work for me and was totally not fair. How could the car be delivered and parked on a lot with ten cars surrounding it with no key. He said he would ask the owner. He later contacted me and said it's not their fault. And that since it's a previous rental there may be only be one key. So where is that key? They only had one key Fedex'd because they assumed the other keys were in the safe. I have since called to see if the key ever showed up and they said no. I have spent thousands of dollars with your company and I'm still spending money. I still have to replace the floor mats and now a missing key. I also wanted to mention that I had my husband riding in the passenger seat and he adjusted the chair into another position because of his height, however while riding in the chair it kept slipping into position. I was told by Hertz to use my warranty. I took my car to a Dodge Dealer and had my car looked at. I contacted the warranty company and they said it may be covered but I would need to find out what the problem was. Dodge told me that it was a pin/teeth in the seat mechanism that was out of place. Since they didn't actually replace some part I had to pay for the work. This issue should have been caught at the time of your inspection. They told me that I would have to contact the corporate office for these matters. As far as the key is concerned it seems like this is something that could be taken care of at a lower level since the lost key and vehicle were at their facility. The service here has gone down quickly. Sad! read more

This place is awesome great cars great prices & Financing. Erwin was great i had tons of questions and concerns and he answered me even when i didn't buy the first visit he still answered more questions which made me feel comfortable too buy the second time. I recommend this place to anyone who is in need of a new car. Thanks again Erwin i love my new car read more