great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

These guys were very accomadating, I needed a last minute rental as I had a family emergency and…read morethese guys came to the rescue. They also did a hold on my card but that is the standard policy whenever I rent. Andrew and Anthony were great. I live in Cambria Heights and this will be my rental location. Bless

Great customer service very helpful. Thank you so much. Definitely recommend. Themi and Carim and…read moreBrianna are nice people thank you guys

location does not exist. i took a long trip to get to this location for nothing!…read more it shows that the hertz rental car is here. it is both

Hertz Rental has certain locations that are run by independent contractors. Some of which are…read morescamming customers with the help of the 1-800 idiots whom, with insufficient training and lack of professionalism, are overcharging customers at HIGH RATES!.. I was charged two Hold fees for one rental , charged for an extra day , (when I was on a flight home) .. and also charged a fee for what was described as a " late return " for a rental that started off SIX HOURS LATE".. (not my fault) and that I returned ON TIME.. I missed my event as I'm disabled and could not leave the airport until I was sure a car came in...was told to pick up the car at 500 pm .. Took a $60 Uber and was greeted by a rep who wasn't even going to let me in !! She told me no cars.. my daughter got off work picked me up , we left .. then the rep calls me to come pick up a car at 6 pm!! .. had it for three days.. charged for four..called for a refund that still has not shown up ( not talking about posting) because the rep did not put it in my notes and told me he couldn't send an email with the refund info, and would not let me talk to a supervisor!! My team is writing to corporate with more specific details.. unacceptable !

Stay awwwwwwwwwwway!! I beg you!!! This place is the devils camp. Especially this location. Mean,…read moreevil to customers especially uber driver. They make lots of errors with their inefficient workers and then blame drivers for not covering cost. They have also reported cars stolen!! Messing up the record of drivers!! Be warned they are nasty to customers don't go there!!

This is a follow up to my last review. Guys, you want to avoid these guys…read more I filed a complaint with Budget based upon THREE holds of $250.00 being placed on my card, an ADDITIONAL $211.40 being charged AFTER I left the office. THEN I RECEIVED A NEW CHARGE FOR 76.41!!!! I spoke to their representative (that would be too long a story) who agreed she saw no reason for additional charge. I finally had to call my bank to dispute the charge and block Budget from any future charges. I have filed a complaint with the NY Attorney General's office and the FTC (Federal Trade Commission). In my opinion, this is a company to avoid.

Every time I rent a car from here I'm quickly reminded why I gave them 5-stars back in 2024. While…read morethis location often feels a little understaffed, the staff that is here really works their behinds off to go above and beyond. They're never pushy on buying their gas nor getting their extra insurance policies, which I very much appreciate. Bringing the car back when finished is even easier. It literally took me 2 minutes from parking to walking out of the gate. The cars are always very new and very clean, ie. the brand new 2027 Chrysler Pacifica I just rented. I know this is an odd sentence to say about a rental car company but I am actually looking forward to my next rental here.

Enterprise told me to call in to their Customer Service number and they would quote help me with my…read moreproblem". I called them last week, and I have yet to be contacted by enterprise. It appears their Customer Service is as poor as my experience has been with their retail side.

We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.