I rented a vehicle from Hertz on June 17th at 1:00 p.m. The car was in poor condition from the…read morestart--dirty seats, interior stains, and broken buttons on the steering wheel. I took the car home to deep clean and detail it myself just to make it usable. By 10:00 a.m. the next day (June 18th), I returned the vehicle because of a loud knocking sound coming from the engine. Hertz instructed me to take it to Pep Boys, who said they could fix the issue the same day if Hertz approved the work order. As of now, Hertz still hasn't approved it, and I've been left without a vehicle. To make matters worse, Hertz refused to give me a replacement, stating I'm "assigned" to the broken vehicle--even though it was clearly unsafe and improperly inspected before I received it. I'm now being held financially responsible for a car I cannot even drive. What's worse is that I was given a receipt showing photos of the car with a forged signature, falsely claiming I had approved its condition. I never signed that document, and no one took pictures in my presence. Forging someone's signature is illegal. I'm consulting legal counsel about this. More red flags from this location: 1. A steering wheel button was completely broken off--reported verbally by me on return. 2. The car was issued filthy and in unacceptable condition. 3. I called the Hertz location twice on June 18 around 5 p.m. No one answered. I had to pay for a Lyft ride to go in person, only to be told I couldn't cancel the reservation. 4. When I walked in, the front desk clerk was talking to his friend (not a client) in the lobby. After a short exchange with me, they left through the back door and left me alone in the building during an active severe thunderstorm warning. 5. Pep Boys confirmed that the car needed brakes, rotors, and stabilizer fluid--all major safety issues that should have been caught in inspection. 6. I received the car from Pep Boys on Friday, June 20 around 4pm. It was towed Saturday, June 21st due to the car jerking, shutting off, & the engine turning on. If this is the standard Hertz allows, shame on them. Do better.

This is the worse Hertz location I have ever been to! While my car was in the shop. I requested…read moreHertz through my insurance. When I received the car it was filthy. the seats were stained with dark blotches everywhere and the driver side floor had a whole in the carpet the size of a basket ball. On further inspection when turning on the heat, it smelled horrible. All you could smell is cigarette smoke and wet dog. After a few days it got so strong that I could not take it anymore. I tried calling 5 times to see if I could exchange but they would never answer the phone. It would just ring constantly. This is when I brought it back to the N. Shadeland location. I was then told that they had no cars available and that I would have to go to the airport which is location across town. I finally got fed up and sent a complaint to Hertz corporate office. That when they told me there was nothing they can do and apologized for my experience. I have rented from Hertz many times over the years and I have never been treated like this. I will never deal with Hertz again.

This place is an absolute mess. My cars power steering went out. I called Budget and they said they…read morewould price match for a car. They agreed to 24.99 a day and tax. I went and told them I would need the car for three days. I only used the car for two days. I retuned it after hours and called the next day. The guy at the office stated that they were only going to charge me for two days. I checked for a credit to my bank and never got one. I called a week later and was told that he had charged me 47.99 plus tax for two days. Customer service was rude and disrespectful. They told me that there is no after hours drop off, even though there was one at the location. They also told me that they did not price match. Not to mention that the car was dirty, and the rental location smelled like day old garbage. I would never use these crooks again and caution anyone who does business with this shady place. Mike Parks Indianapolis, In

Nice clean small car rental place in the back of the enterprise car sales building. The two counter…read moreagents were very friendly and helpful. There were three couples there when I came in and they handled things swiftly with no sense of feeling of rushing. Everyone felt as if they were taken care of and not wasting time. Really nice car rental experience.

I picked up the vehicle today to head out of town in the morning. My reservation was set for 5p. I…read morecalled to see if I could pick up at 4p and was told, they didn't have the vehicle ready. No big deal. As we're checking out, she tells me that they close on Sunday at 2p and I need to have the car back at that time or I'll be charged an additional day. So, doesn't that mean my vehicle should've been ready at 2p so that I can return it by 2p? I'm confused. In the past, I've always been able to drop the keys off in the drop box after hours and not have to pay an extra day. I'm not happy about this new policy. However, I was in and out pretty quickly. This is my favorite Enterprise to rent from. Everyone is typically friendly. The low pressure tire light was on and I asked Bree to put air in and she did just that. This line was on the windshield and I want it documented.

Thanks for having incorrect addresses posted all over the internet so I don't know where the…read moredropoff location is. But thank you even more for not having a working phone number, the same phone number listed on the Avis website. Best of all you have VERY convenient hours, closing at 6PM on Friday night. Terrific. But, even better is your super simple NO AFTER HOURS DROP OFF. I really enjoyed trying to call you at 5:45PM trying to let you know I needed your correct address but not having a phone number listed, so that by the time I got ahold of Avis Customer Service and got to your location at 6:05PM absolutely no one was there. So then Friday night rush hour, after I drove 14 hours from NYC, I had to drive across the city to get to the airport location. You guys ROCK!

We frequently rent from the Pendelton Pike location and the staff are very consistent with offering…read moregood customer service. When we picked up our vehicle there were a couple of concerns that were pointed out. Although there were no other vehicles available at the time, we were given a special discount. It's the service and special accommodation on this rental that sets Enterprise apart that will keep us coming back.

Outstanding customer service...special shout out to Branch Manager Jay Justak at E.88th Place…read morelocation. He took a bad situation and a frustrated customer into a winning situation and a very satisfied customer. Thanks, Jay, for your concern and effort.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

I'm an EA for a female executive. Company offers a female driver and reasonable prices - great…read moreservice at a reasonable price for my bosses recent trip to the Midwest.

When I think of buying a car, I think of a**hole dealers who waste your time and try to scam you…read more But that couldn't be farther from the truth at Enterprise Car Sales. I was in a car accident (i'm ok!) and needed to purchase a used car ASAP! I heard great things about the cars sold at enterprise, so I went for it. Little did I know the salesmen were great, too! I mostly worked with Dane and I highly recommend! During each stage of the process, we worked with great people and felt comfortable. At NO point, I felt pushed or uneasy. Not to mention, this was my FIRST car buying experience. I can't wait til my next one so I can go back!

Awful, sold me a piece of crap.... Ignored & blamed me for a…read moremanufacturer recall...... Blake told me that there was a recall & Kristen shot that down, saying she hadn't heard that & added that he was a new hire & apparently he didn't know what he was talking about...I'm going to tell the truth & shame the devil (Kristen)

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !