"I had a seamless experience renting a car from Enterprise at the 111 hwy Indio branch with Ira assistance .While my vehicle was in the shop.The staff was incredibly welcoming and efficient.The car I received, was spotless both inside and out, drove smoothly, and was very fuel-efficient. The pickup and drop-off processes were both incredibly fast and straightforward.Ira made arrangements for pick up rental car and drop me off at the shop.I highly recommend renting from this location if you are in the area. A special shoutout to Ira for providing excellent customer service! read more

They make you wait forever !!! Every time 20 or more minutes wait Only that Not cool read more

I am always renting vehicles from this location usually purchase the insurance to make sure I'm covered. This one time I didn't and the windshield got hit by a small rock and cracked. So I deal with it pay my bill of over 500.00 to repair the windshield. But in the meantime I am constantly harassed by Marlo Bergstrom in the claims department. Worst experience ever. I will take my business elsewhere and never do business with Enterprise again because of her ! read more

They didn't have the car we reserved , but replaced it with an upgraded vehicle with no extra charge.Apparently the whole town was overwhelmed and overbooked when we were renting. We were impressed they didn't cancel us but instead upgraded us , even though we booked at a bargain price (promo code& AAA discount combined with weekly rate) Also worth mentioning , they had the best prices and promo codes were actually honored on their booking app. They also didn't hassle us about any "cleaning fee"despite the blowing dirt that had covered the car during our rental . read more

Customer service is non existent. Can't get ahold of anyone over the phone. Waited over 10 mins on hold for the call to hang up. They want to add fees for any and everything but if they don't have what you reserved oh well. If you can, avoid doing business here. If not make sure to respond to their survey for feedback and let them know you are not satisfied with the service provided read more

They were scheduled to pick me up then I called to see where they were an hour after pick up time. They said they ran out of cars but will pick me up tomorrow. Well they picked me up and said at the counter it may be an hour till we have a car for you. Wow, why did they have me picked up only to sit and wait. I finally got a car that seems very small. I asked AI if sentra was a mid-sized car and reply was NO ITS A COMPACT! Of course ENTERPRISE won't exchange it for the mid-sized I reserved. This nightmare continues for this disabled senior citizen. read more

Whenever I go to Washington I rent from enterprise. I have never had a problem with them resolving any issues I may have. One year, I was in an accident, my fault. They gave me car right away no issues. I wasn't expecting that This year I rented a car from the Bellingham, WA Ofc. On Iowa street. I drove a car from Washington to La Quinta. I had no problems with the car, the young man that helped me, besides being helpful was very profesional. He gave me his card in case there was any problem with the car. His name is Nick Medearis. I dropped off the car at the enterprise in the Indio ofc. Again the Young lady helping me was very nice and profesional....she didn't give me her card, otherwise, I would've written her name. I will continue using enterprise for all future rentals Thank you Enterprise for renting me the safest cars....... read more

I had to get a rental while my car was in the repair shop after an accident. The team at Enterprise worked seamlessly with my insurance company and I had the car for the duration with no out-of-pocket cost. Naomi, Tim, and Jerry were the most pleasant and professional people I have ever worked with while renting a car. The vehicle I rented was super clean and trouble-free. It was actually fun to drive. I am super happy with Enterprise and will return again if I ever need a rental. read more

Enterprise Rent-A-Car - CLEAN Dodge Journey - was very reliable and fun to drive. - Car Rental Near Me - Indio, California

I rented in the past 8 years regularly from this location. The employees have been always friendly. Picking up my car today. Of course I fill out all the info online. This makes it so much easier. One would think. Get there and all the questions all over again. Asked and answered. Move on please I had the honor to be served by branch manager Brittney. She has no business card. So she wrote her name on someone else's. Very professional.lol You can't rent a car unless you give two phone numbers. Did so for the last 30 years She was rude about it so she got one. If anyone gets a call looking for me, I'm sorry. She doesn't know the difference between credit and Deb card. Come on The gentleman that helped me with the car was Dominic, very helpful. Enterprise, this is the employee to keep Big plus for the brand new car. Have a feeling my future business will be Hertz across the street read more

First, I downloaded the app. Next I booked a vehicle. If needed, they would have both picked me up and dropped me off--though I needed neither. I arrived and was quickly and efficiently served. I've used them twice recently. Both times the rentals were affordable and clean. Returning the vehicles was a simple affair. I'm quite happy with Enterprise Yucca Valley. read more

Reserved a full size truck days before my trip, was told the truck was not available when we arrived for pick up. No heads up no nothing! We needed this vehicle for weekend trip. Very frustrating! If a client goes out of their way to book days before, hold the vehicle for them, don't try to send us with a different vehicle because you did not organize correctly. Need to update website too if car isn't available. Extremely annoyed and my time wasted. read more

rented a car while mine was in the shop. they kept me well informed on all transactions and were very helpful and friendly. very easy to work with. read more

Arrived for my rental this morning and was told they didn't have the truck I reserved for my weekend getaway . Rigo the manager was very rude his coworker offered me a cargo van . Worse service ever never renting there again Rigo needs to be trained in customer service read more

They rent me a convertible, send me an email with a confirmation number..and I arrive to find no convertible. No offer to find me one. Just..we don't have one. What a joke. read more

Staff provided inconsistent answers, lack of effort, and general lack of understanding. In front of me, one member told me she did not know the protocol for renewing a lease and therefore didn't wanna do it. They didn't have a manager on site to explain it to them, and therefore didn't do it. They were extremely unhelpful and provided inconsistent answers. I had called them on the phone to confirm they could renew the contract in person, which they confirmed, then after driving out to the location, they said they did not want to. I spent 2 hours and had to do their job for them. read more

Slowest team I've over seen Avoid this spot at all cost Been waiting 3 hours for a small car Cleaning team takes days I wonder why Well not really read more

I had a reservation for 1:30 to rent a pickup truck from this location. When I arrived the truck wasn't there. I was told that they are "cleaning it up"...after waiting around I asked again and was told "my manager, Rigo, has the keys". Again I waited...no truck. Finally Rigo showed up but no truck. When I asked him where my truck was he got very indignant and rude saying, "You know I don't have to rent to you". Hearing this jerk make an ass of himself I cancelled the rental. Now I know why they only have 2.5 Stars! read more

This is the 3rd time I have rented a minivan online and checked in online arrived and no vehicle was available. I planned a whole trip with my family and it is now ruined because of this. Improve your website by not making this vehicles available and train management to have more compassion in addressing the situation. The last time a customer ahead of me was dropped off by uber and was left without a ride. The male attendant at the counter was not helpful at all read more

I've rented several times fromThis location for work and through insurance. The staff is friendly and helpful!

So returning the car was a much better experience. Vincent, the manager took care of me. Of course I told him about my bad experience at pick up. I also made sure to let him know how great Jenny is. She is a gem and clearly enjoys helping customers read more

0 STARS!!!! ... had a noon reservation on a Saturday, arrived at 12:15... they were closed and said they couldn't help us... Enterprise allowed me to reserve at a time they closed!!! Wasted $40 on an Uber... don't rent from Enterprise and especially not from this location... big waste of money and time read more

Beware of renting a car from the Indio location! I made the mistake of renting a car that had a preexisting dent in the roof. They already knew it was dented and i needed a car so I rented it. I hear nothing from that office but 1-1/2 months later, I get a letter from the main office with a bill for the repair. My word against theirs. While I know now to never again rent a car with ANY visible damage, I certainly will never use that lying bunch again. read more

I made a reservation for an 8 seat car a couple of weeks back, I had the confirmation number and everything. the day before the trip they call me telling me they didn't have any vehicles available for my trip the next day. I will never do business with them. read more

If I could give a zero I would this place suck axx worst service I ever seen in my life. Customer service sucks. I spent two days trying to get a car. They never called back, they put u on hold and never come back to the phone. Fu read more

Great service always working with you as best they can and accommodate to the best of their ability.

This entire office provided outstanding service and helped me with my car rental. Huge thanks to Tiffany, Dennis, Alberto, and Eddie! read more

Reserved a car. Came to pick u It up and they don't have any. The agent didn't even try to find me a car. What a joke. read more

Worst place ever! Do not go rent a car here! They falsely advertise their rates and vehicle availability just to stay on top of the competition! We had a trip planned to do to Diego and made a reservation on their site. Got there and they didn't have my car. Nor any other car. Then I tried to upgrade but was not able to because every other car they advertise, they don't even have on the lot! Very inconvenient when planning. Furthermore, Jonathan which is supposed to be the office manager, shouldn't be the store manager! He should be a little more informative and knowledgeable about the business that he manages. He tells me 2pm and never calls, can't meet my reservation, and was rude about the whole process. He doesn't even like to come out to the actual lot. I'm guessing it's a little too hot and wants his subordinate employees to do the sweaty work because the ac feels nice inside. If prospective customers make reservations, they might want to meet those reservations, or at least come close to it. I wasted a lot of time and money because of this. But hey, I'm sure enterprise makes so much money that they don't bother worrying about customer service. So my fellow people, give other rental companies a try, because these guys suck. Kindest regards, Manny read more

Enterprise Rent-A-Car - Car Rental Near Me - Indio, California

I was sent to this car rental shop by the dealership who was working on my car. The rental I was given was in the absolute worst shape of any rental car I have ever been in! Not only was it filthy but it smelled terrible. I could not have been more disgusted! At a time when COVID-19 is rampant, this company chose to cut corners by completely failing to clean their cars. It's a total shame! read more

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I found a crackpipe in a vehicle I picked up here and all they offered was $75 off lol. Worst service ever. If I could give them 0 stars I would. Shitty ass rental place read more

My car was totaled during Coachella, State Farm Insurance scheduled a rental car. Cars were hard to come by, but was able to get one that Tuesday! 4/26/22 it was a clunky van ! Back up cameras didn't work most of the time! Just wanted to go home & see my Doctor! I signed an IPad contract! Just recently found it in span listed "do not open"? I took the rental back to Orange County where I live. Thought my car would be fixed! Took a month to determine it was totaled! I ran through most of my $1,200 before I had to "start" looking for a replacement "used" car. It's taken lots of work to find a car that is priced reasonably "sane" price? Due to the frenzy predatory pricing & hysteria with supposed chip shortage? I re-rented my rental car now paying lesser rates asked for lowest! I paid for 2 more weeks ( was told my paperwork was emailed NOPE never found it) was told I had to 1) give a deposit ( had one but not enough and no credit for now from my current contract?) 2) an extra $100 due to using ATM it came it out to $600 for 2 weeks? Got a call from Indio Arturo screaming @ me I "owe" him more money $224.00 for what? I'd like to understand why & can I see that in writing? He said Loudly and nastily I ( him ) doesn't have to give me any accountability! WHAT? What happened to my deposits? He ignored my questions! I said I will pay when you show me my account summary? He again he said NO, switched into rage mode and said he's calling his "RiSk" group & he's calling the Police to have me arrested! I was speechless he just "threatened" and then hung up! I called the Huntington Beach office where I thought I'd paid, they were busy said my account is current! But we never finished conversation he put me on hold. So then I got a "ping" on my account & Indio pulls out $300 out of my account I call him back & he said I owed him? HB just said I was current! So if I owed him $224 but why did you take $300? He said the extra was for his trouble! WHAT? I said I'm going to dispute this with my credit card ! He started yelling @ me that the police ‍ are on there way to arrest me? WTF for what??? He hung up & it was now after hours on Friday! I'll have to see if they arrest me!! No one to report to or resolve or possibly risk being arrested! A 75 year old disabled woman who has terminal Cancer! This has gone from rudeness to criminal intent! With all the shootings I believe I'm not safe! I just discovered Arturo took more money & overdrew my credit card! Which may effect my buying a car! He has now taken $1,200.00 for $850 for balance! He just took 150 % deposit he's a thief! read more

The enterprise in Indio was astonishing! Have never experienced such godly, humble, and efficient customer service. Jesse by far took my customer service experience to a whole new level. My expectations for customer service are now set at the new standards he showed me. Will never use another car rental company, again read more

Recently I was in a traffic collision, via no fault of my own. A youngster with no license decided it was a good idea too borrow the family vehicle. I was directed via my insurance to visit a local enterprise branch, and was recommended to visit the Indio location. "Kayle Jones", and the staff went out of their way to ensure I had a phenomenal customer service experience. Because of previously listed reasons: I will ensure that my friends family hear about my great experience. In short, they understood the traumatic situation and went above and beyond to make sure I could return back too my normal routine. Hence forth, I am now a loyal enterprise customer. Way too go Team! read more

worse company and location had a reservation in advance and when I showed up said they didn't have it nor had any vehicles available worse customer service just shut down and go home read more

After delivering my vehicle to a body shop I tried to reserve a car in Indio. As a resident living 30 mins away I wanted to do the best location for return and pick up. The national agent said I was all set, but arriving at the Indio location I got fooled. The agent offered me the keys and when I turned my back he claimed it wasn't reserved soon enough. Not recommended for normally good enterprise read more

I had an excellent experience with renting a vehicle at this location! Everything went very smooth and very quick from start to finish! I will use them again for sure!! read more

We made a reservation for a midsize car thru Expedia.com, which requires an email and phone number. When we got to the site to pick up the car we were told that they had no vehicle available and didn't have a phone number to contact us. I will not be renting a car at this location again. read more

If I could leave zero stars I would. Was never paid by enterprise for an oil stain caused by one of their cars, even though we got a call from their district manager promising we would. We promptly submitted the bill as they requested, but several months later no reimbursement nor contact from them. As far as they're concerned it never happened. We could fight it but honestly they don't care about customer satisfaction and we won't be back. Won't matter to them but the word should be out so people will choose another rental company. Business integrity is a lost art. read more

These "professionals" had me race all the way from Palm Springs to their branch in Indio all because they said they had cars available and what a surprise when I get there there's no cars available they have me waiting in the heat for 15 mins and never once did they show any common curtesy and pretty much jus threw the keys at me these employees are lazy incompetent unhelpful rude and no idea what customer service is. They lied about having cars and are pretty much with an "oh well" kinda attitude terrible service if You could go to another place to rent your cars I would extremely recommend you do so stay away from here far away from all enterprise branches they're all the same with the same attitude horrible people. read more

Andy and Eddie, were super polite and helpful, I will definitely rent a car here again.