I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

After renting from National since 2018 without a single problem, this location completely dropped…read morethe ball. The return process was handled poorly, and the manager, Victoria, was dishonest and more concerned with preventing a bad review than fixing the issue. Save yourself the headache--there are better rental options elsewhere.

When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

Shoutout to manager Steve and crew. This was a pleasant experience to see the professionalism of…read morefantastic leadership having good showmanship in customer service, inter office relations, and quality product. I can say that this team stood out from other Hertz experiences that we have had in several locations thus far. Steve made us feel like we were in good hands with how he handled our rental. We had excellent communication via phone prior to pick up and that connection continued throughout our interaction in the office and the demonstration/ explanation of the awesome features of our rental. I was very impressed. I hope that we will be able to work together again with this team. The genuine personal attention from Steve and crew ( Devin ) made us feel blessed to have everything handled beyond our expectations. We are confident that Steve went the extra mile to make this a great decision coming to this location.

Had a reservation for over a week to pick up a rental car. I specifically booked a compact car, the…read morereservation was confirmed, and everything seemed set. The evening before my trip, I received a call letting me know they didn't have a compact available. No problem, they offered me a slightly larger sedan instead. Great, right? Wrong. They informed me that if I wanted the larger vehicle, I would have to pay for an upgrade. I've rented a lot of cars over the years, and never once have I been charged extra when the rental company couldn't provide the vehicle I reserved. When I questioned it, I was told there was nothing they could do and that I needed to call corporate myself to find another vehicle. Mind you, I'm supposed to leave at 9:00 a.m. tomorrow and now I have no car. In past situations like this, rental companies have either honored the original rate for the larger vehicle or checked nearby locations to find the reserved car. Neither was offered. Instead, I was told, "We close at 5:00, it's now 5:09, so that's it." So here I seat, on hold with corporate, trying to fix a problem I didn't create. Customer service seems to have become a lost art. A reservation should mean something, and when a company can't fulfill its commitment, the burden shouldn't fall on the customer to solve it. SMH.

I rent from this location quite frequently for work to travel around Florida. Ruth, Melissa,…read moreAshley and others make a fantastic team here. This cannot be an easy location to work at due to various factors and I believe they handle it well. I look forward to their quick and friendly service when I have to go here. I do have another location much closer to my office, but the staff here is what makes the difference.

No cars available! I had a 9am reservation I booked a month out. I waited an hour and a half for…read morecars to come in and they gave my car to a woman who booked a 10am reservation. I left in disgust and not in the mood to fight. Very disappointing. And waiting room toilet broken. Just one thing after another.

Decent car service at airport was quick but then it was late. The pick up and drop off personnel…read moreweren't the friendliest but more importantly they weren't rude so there you go. If the price was right I'd rent again from them

We had a great experience with this Alamo Rent A Car at Jacksonville International Airport. When we…read morearrived at the Alamo counter inside the airport on an ordinary Thursday around 2:45pm, there was no line. Crystal checked us in. She was fantastic. Very friendly and helpful. The staff inside the parking deck was polite too. They kept things short and sweet so we could get on our way. Dropping the rental off at the airport was also quick. Par for the course in my experience at various airports and rental car companies/brands (e.g. Alamo, National) in recent years. We booked our rental through Costco Travel. Pick-up on Thursday 2:30pm and drop-off on Sunday 3:30pm. The 3-day "intermediate" car reservation ended up costing $164.63 after taxes and fees. This worked out to $54.88 per day. Not bad. Our final invoice included a 7% discount because we booked through Costco. For Alamo refueling options, at the time of our check-in, the prepay rate was $3.14 per gallon. If Alamo refilled, it was $5.00 per gallon. I filled up at the Marathon on Airport Rd, close to the airport on the way back, for $3.59 per gallon. In hindsight, in this instance, I could've saved a little bit of money if we chose the prepay option. $0.45 per gallon in savings * 3.602 gallons = a whopping $1.62 in savings. If you're headed back to the airport and chose to self-fill, there are several gas stations just off I-95 exit 363B. They include the aforementioned Marathon (https://www.yelp.com/biz/marathon-jacksonville-3) as well as BP, Exxon, and Amoco. It's hard to miss them, shortly after getting off the interstate. We had a 2023 Nissan Kicks. I never even heard of the Kicks model until we physically walked up to and inspected the car. It was a fun little SUV that suited our purposes -- mainly doing small trips in Ponte Vedra Beach. I ended up driving 106 miles, so 106 miles/3.602 gallons = 29.43 miles per gallon. I think that's pretty good for as much short-distance "city" driving as I did. The car was clean and comfy, provided a smooth and safe ride, and had great Bluetooth audio quality. I had my phone connected and playing music automatically every time I turned on the car (keyless ignition). We had recently experienced renting a car through Alamo at Oakland International Airport, also booked via Costco Travel, two months prior. Overall, we had a better experience with Alamo in Jacksonville than we did with Alamo in Oakland. I'm just comparing them here since the two bookings were both with Alamo and not too far apart datewise.

Rented through Costco and it was fast and easy at the rental counter with no annoying up-sells and…read morevery friendly service. They didn't have any mid-size cars so they gave me a "free upgrade" to a larger car. That worked for me but my wife wouldn't have been thrilled with a larger car if she had made the trip. Price was fair and service was fast and friendly. I'll rent here again.

Avis itself and this office provided horrible customer service. The representative was not friendly…read moreat all and looked like she did not want to work or assist customers. Instead of being proactive and helping, she only called me to get the keys from underneath a car that they had left there. To make matters worse, they did not even have the car that I had reserved. The representative also started questioning me about whether I worked for the state or not, which felt completely unnecessary and unprofessional. Overall, it was a terrible experience. I will never come back to this location again, and if I could give them zero stars, I would. I reserved a Toyota not a Hyundai. Plus I'm paying for it is not like they are giving me anything for free, plus the car was dirty. I will be calling corporate office to at least give me some of my money back. Dr. Jacquelin Garcia

I pre-paid for a rental on December 11th but found a better rate with another rental company. I…read morecanceled the reservation the same day and was told I would receive a refund in 7-10 business days. I called customer service on December 19th 8 days later just to be told a refund was never processed and was given a case#. I called again on December 23rd and was told it would be 5-7 more business days!!! Basically they dropped the ball and kept lying to me never taking accountability. The reps I spoke to were rude and kept interrupting me when I spoke. These people really didn't care about customer satisfaction. I was told there was nothing more they could do for me l would just have to wait for my refund. I will NEVER use Avis again and I advise everyone to never use them as well. As of today December 26th I still have NOT received my refund. You've been warned

AVOID THIS STORE!!! I called this store before my trip to Jacksonville, Fl to find out if I could…read moredrop the car in Fernandina Beach after picking it up from the airport; I am getting a UHaul to go back to NJ so I only needed the rental for 3 days before the UHaul. I called twice and talked to 2 different men. Each one said that it would be no problem; simply to drop off the car to this store when the rental was over. When I got to the airport and told them that I was going to drop the car in Fernandina Beach, they told me that I could not do this, that I would have to bring it back to the airport (40 minutes away and 40 minutes back to Fernandina Beach, now with no car to get back). The people at the Hertz counter could not help me so I called Hertz and was told that there would be a $180.00 fee if I wanted to drop the car at the store in Fernandina Beach. The entire rental was $180.00!! This morning I called the store (they are closed on Sundays) and spoke to a woman. I explained the situation to her, and she said that she would have to charge the same $180.00 fee that Hertz told me I would have to pay if I wanted to return the car to them instead of the airport. I told the woman about the 2 men in her office that gave me this wrong info, She told me that they should not have told me this. I asked for some kind of help - to cover the Uber I will have to take back from the airport or maybe a ride back from the airport. She was unwilling to do anything to help me. So - I could have gotten any rental at less than half the price of Hertz at the airport if I had known that I would have to drop it back there instead of Fernandina Beach. I only paid more and used Hertz for the convenience of being able to drop it at the store, which turns out to be a lie or misinformation by 2 separate workers at this store who didn't know what they were doing and caused me to pay more for the rental and now more time and money for an Uber back from the airport. DO NOT RENT FROM HERTZ AND ESPECIALLY DO NOT DEAL WITH THIS STORE. INCOMPETENT WORKERS WITH NO COURTESY OR OFFER OF ASSISTANCE, EVEN THOUGH IT WAS THEIR FAULT.

We rented a car from the FBO office during a weeks stay, and returned it before flying out. The…read moreHertz girl, apparently handed the car over to someone else - who drove the car off the island and dumped it in Orlando days later. Six months later, Hertz still has not corrected their records. Repeated calls and letters netted nothing. FBO management (Bryan Echard) was made aware. Still no resolution.