Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was…read moreso rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling.

Lauren was polite, professional, and extremely helpful to find me the rental I needed.read more

Wonderful experience!! I never thought I'd actually enjoy having to rent a car. It had always been…read moresuch a hassle. This must be an exceptional location because both the lady and gentlemen at the desk handled both of my rentals with ease. Clean cars, knowledgeable reps, simple and fast procedures and friendly faces. I highly recommend them.

0/10 they expect $300 deposit to even use the car that's not even mentioned on the website at…read morecheckout fuck this place tbh!! :D

Came out to my rental car yesterday morning to find a big crack in the windshield. I didn't do…read moreanything to cause this. It just appeared. Unfortunately, for me, they said since it was in my possession, I was responsible for it. I don't think that's fair. My insurance covered it and now it's a claim on my record.

Evan (sp?) the manager turned around an incredibly bad experience with Hertz…read more He went above and beyond to make sure we got what we needed after a horrible experience at the airport Hertz. I've been renting with Hertz for a long time and am a presidents circle member. I've never had an experience as bad as I did. Cheers to Evan for making me like Hertz again! Thanks Evan!

Worst customer service ever. Booked 'Hertz manager specials,' day before, using our corporate…read moreaccount. Uber up to location with my daughter, 15 minutes before our scheduled time. Total chaos, not sure who actually worked there, waited about 20 minutes and finally get told, there is no vehicles left. 8:45 AM. Disheveled young man, with beard, claiming to be manager tells me, it's my fault for waiting until last minute (booked 14 hours prior). Claims they tried calling me and left message (no phone calls). Despite having 2 emails verifying the rental, one at 4pm prior day, and another at midnight. Had to walk to Enterprise who actually had customer service saved the day. Don't fall for the Hertz manager specials, total scheme.

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

My wife and I rented a '15 Nissan Sentra for 8 days at approximately $250 from this location. I was…read morevery happy with the rate and the quality of the car, though it was dirty with hair from a previous renter trapped in the fabric of the passenger sun visor. When my wife and I arrived at the location, the doors were locked and there was no representative present. After only 5 minutes a representative arrived to the location and quickly began to help us, he also apologized for the inconvenience. The representative asked my wife to sign the acknowledgement of the terms and conditions before presenting the paperwork to us which I consider to be unacceptable. The representative gave us wrong information regarding PlatePass and toll roads. We asked him, "how does it work with PlatePass and toll roads?" The representative informed me that regardless of whatever toll road we come to, to not pay cash for it, but to drive through the prepaid toll lane because PlatePass will bill us later. The representative told myself and my wife that if we pay cash at any toll roads, we will automatically be billed by PlatePass for the toll as well and will effectively be paying for the toll twice. The rep failed to communicate that in certain states a windshield toll transponder was needed for cashless toll lanes, well the vehicle was not equipped with a windshield toll transponder and because of the wrong information provided by the representative we violated a toll. I would not blame Hertz or the representative if he simply showed me the important information regarding tolls section in the terms and conditions, I would have been happy to have read it myself and will in the future. I do blame Hertz and that representative for giving me wrong information. When my wife asked for the paperwork before signing, the rep seemed annoyed. When my wife asked to see the vehicle before authorizing her car, the rep looked over at another rep on site and they shared inappropriate "o jeez..." facial expressions, very uncool, you are not that slick and I am not that stupid. I am not sure why they would think we would automatically trust them or this location considering its awful reviews online. The rep told me he was new. Upon returning the vehicle another representative confirmed the vehicle did not have a windshield toll transponder. He informed me we would simply receive a bill in a month or so for any violated tolls. We have not to date been charged erroneously for any pet or smoking fees. I did not want to add another bad review of this place online but come on. Step it up folks.

Probably the worst overall car rental experience in my life. First we pre paid a reservation for a…read morecar paid the whole thing up front, they gave our car away and called us an hour before our reservation to let us know, then they helped me make a new reservation for a different location for a car they did not have. The employees couldn't care less one on her phone while the other who was "helping" us took a phone call mid conversation. We ended up going to an enterprise location and had a wonderful experience, long story short just go with enterprise, I would pay double to not have to deal with the terrible customer service experience Hertz has to offer. I also used to do their pest control and they had a German cockroach infestation in the break room so don't be surprised if you see any in their cars.

Excellent experience! Ray and his team are honest, hardworking, and customer-oriented! I'll be back!read more

This is the 4th car they rented me with a faulty battery. Teir customer service is trash they keep…read morehanging up the phone send me straight to voicemai. When a customer calls you multiple times you might wanna pick up the fucking phone!!! it's important or it's any emergency.

I'm usually an Enterprise renter but used Hertz due to insurance. The employees are the NICEST and…read moreso helpful.

Management needs to be looked at! I have spent over an hour trying to get keys and the manager was…read moresuper rude, Raven! Will not be coming back to this location unfortunately