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    Hertz

    2.0 (4 reviews)
    Closed Closed

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    Hertz

    Hertz

    1.8(13 reviews)
    6.3 miSouthside

    If I could leave 0 stars, I would…read more This was, without question, the worst customer service experience I've ever had. I reserved a 7-passenger vehicle for pick up at 5 pm on Friday. When I arrived at the scheduled time, I was rudely told that they closed at 5 and that the vehicle had been given away. I informed her that I didn't realize they closed at 5 and that was the time agreed upon when I booked. The employee said she didn't make the website. She only offered me a significantly smaller vehicle that she knew would not work. Throughout the entire conversation, she was incredibly rude and dismissive. I noticed two vehicles in the parking lot that appeared large enough for seven passengers and asked if either of those was available. Her response was simply, "I told you I don't have any," in a very rude and unprofessional tone. I understand that inventory issues can happen, but treating customers with disrespect is unacceptable. There was no empathy and she extremely rude from the moment I walked in the door. It honestly felt like she just wanted to leave and was unwilling to provide a vehicle that was literally sitting in the parking lot. I would not recommend renting from this location based on my experience. It completely disrupted our travel plans and left us scrambling to find an alternative when almost all rental places had closed for the day. We were not able to find a replacement.

    Scheduled a pick up online when I come in they tell me personal rentals aren't their main priority…read moreright now. Their cars are prioritized for the dealerships customers and I'm out of luck when they had at least 10 cars sitting outside

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    Hertz - carrental - Updated September 2026

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