Avis itself and this office provided horrible customer service. The representative was not friendly at all and looked like she did not want to work or assist customers. Instead of being proactive and helping, she only called me to get the keys from underneath a car that they had left there. To make matters worse, they did not even have the car that I had reserved. The representative also started questioning me about whether I worked for the state or not, which felt completely unnecessary and unprofessional. Overall, it was a terrible experience. I will never come back to this location again, and if I could give them zero stars, I would. I reserved a Toyota not a Hyundai. Plus I'm paying for it is not like they are giving me anything for free, plus the car was dirty. I will be calling corporate office to at least give me some of my money back. Dr. Jacquelin Garcia read more

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I pre-paid for a rental on December 11th but found a better rate with another rental company. I canceled the reservation the same day and was told I would receive a refund in 7-10 business days. I called customer service on December 19th 8 days later just to be told a refund was never processed and was given a case#. I called again on December 23rd and was told it would be 5-7 more business days!!! Basically they dropped the ball and kept lying to me never taking accountability. The reps I spoke to were rude and kept interrupting me when I spoke. These people really didn't care about customer satisfaction. I was told there was nothing more they could do for me l would just have to wait for my refund. I will NEVER use Avis again and I advise everyone to never use them as well. As of today December 26th I still have NOT received my refund. You've been warned read more

We did a reservation for 8:00 am. They arrived 20 minutes late making us waste time and at the end they didn't have any car!

I don't like how I work for a corporation and the branch manager will say he can't use code when I have spoken to corporate and they said yes you can you work for a company who is giving the code then they throw you in cars that needs oil changes ect this location really needs to do better especially with customer service without customers there is no business I'll stick with hertz read more

WORST WORST WORST. I rented a car on 2/16 with a drop off date of 2/17. Upon returning the key the office was closed which resulted in me leaving the key at the front desk at South JAX river view hotel. I then received a bank charge of $299.66 My final receipt in my email was for $215.45. My signed agreement for the day rental was $99.66. Please help me understand. When I called Avis they said I returned the car on 2/18 at 8:45, how can I return a car while in an Uber On my way! To Avis to retrieve the keys because I forgot something in the vehicle. It has been hell trying to get my money reversed. I've been in the phone all day and I keep getting the run around. They offered a one day rental coupon which is not sufficient because I am still owed $. Customer service was not knowledgeable. It's ridiculous I will NEVER EVER EVER EVER RENT FROM ABIS AGAIN. Just know my rating is double negative zero stars. read more

Just wanted to let the customers who have previously rented from this Avis that we are the new owners and we have resolved all the issues stated here. New renovated clean office, clean cars and we pride ourselves in excellent customer service! Please give us a chance to regain your business and trust! Greg and Michelle read more

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Please don't use this company If you have a dog. I was charge 250.00 to have the vehicle detailed. Who charges 250.00 to detail a car. I am unemployed rented the car to pick up the daughter from college. Customer Service was no help and unapologetic to the fact I now will have problems paying my bills for the rest of this month. 250.00 is a lot of money for a unemployed person with 2 kids in college. I am very upset and will never use Avis or Budget again. read more

Never again will I rent a car from this location.... I had a car reserved for a 12pm pickup time on a Sunday for a business trip that was taking me down to west palm beach. Initially, all was ok. I was told I was receiving a VW beetle and quickly got the keys and headed to the parking lot. I tried to unlock the door of the car, but I realized it was the car beeping a few spots down. It was a nicer and roomier Passat, which I would be happy to drive but I knew that it was a more expensive vehicle and I didn't want the employee to get in trouble if I took it. At the time I also noticed it was dirty and hadn't been detailed, so I figured it was definitely a mistake. I went back inside to give the woman at the desk the keys and she quickly gave me the keys for the beetle. Not a big deal, the keys looked the same and mistakes happen. Unfortunately when I got to the beetle I discovered the battery was completely dead from someone leaving the lights on. I was annoyed but I credited it to some bad luck. This is when things went really south. When I went back inside the woman at the desk that I had dealt with was gone. The other employee told me she would be right back to assist me (I guess she couldn't for some reason). I literally waited for over a half hour. I was as patient as possible though because I had a long drive ahead. When she finally returned she was unapologetic and gave me the keys to the third car--a Chevy sonic. I knew this car wasn't as nice as the beetle, and I said something about that. She said it was the only option. I asked about the Passat and she told me she would have to charge me more even though the keys I got the first time around were for that car due to her own mistake! Anyways--I get to the sonic and I decide I'm not driving 8+ hours in this car. I go back in and tell her I do not want that car for my long drive and insist on getting the Passat. At this point any customer service skills she had went out the window. As I'm calling customer service the other employee hands me the keys for the Passat, tells me she agrees with me, and not to worry that I won't be charged. At the end of this debacle I wasted an hour and a half at an Avis! Neve again. Oh--2 stars instead of one for Yolanda and for the ease of dropping off the car--I guess they're more willing to take back cars than they are to give them. read more

I rented a brand new car from AVIS that BROKE DOWN ON A BRIDGE a month ago (I had my 9 month old in the car and was in a very unsafe place before the cop arrived). Their roadside assistance couldn't get there in less than an hour so the police officer had to call in a tow company to come take me off the bridge. I had to pay out of pocket and then sit and wait for AVIS roadside assistance to arrive. They told me I would be reimbursed for the first tow I had to pay... I've been dealing with their AWFUL customer service for AN ENTIRE MONTH still getting the run around about reimbursing me for the tow. Not only will I NEVER rent from them again, I will advise everyone I know not to rent from them and DEFINITELY would never EVER buy one of their cars. If I could give negative stars I would. read more

I got charged for gas even though I filled up at the BP a block away. I explained that the car was full but was made to fax my gas receipts. She added up fuel and came up with a gas mileage (26 mpg instead of the expected 23 mpg) and said based on that I couldn't have filled up. She told me they were "honest people who don't ever charge for gas unless it is justified". She said it was 2 gallons from being full! She finally agreed to credit the $15 back, but still basically called me a liar. I hope that I NEVER need to go back there. read more

I have rented vehicles here on more than a few occasions, only due to the convenient location. Each time I experience one or more problems and promise myself never to return. I have had multiple filthy cars (obviously not cleaned), I've driven them to my house to hose off prior to heading out of town and wiped down with copious amount of Lysol wipes. I have gone to pick up my reserved vehicle and none were available...what, i thought that is what a reservation is for! I am almost never able to reach a local representative on the phone, they do not answer ever! I have been undercharged, which was also a problem and had to make a dozen calls to get resolved. Whatever you do, document the fuel level, damages, etc., take pictures of everything to protect yourself. Good luck. read more

I wish I could give no stars. I have used a lot of rental car companies in my life and this by far was the worst. We rented a car for 6 days basically just to get us to a destination and then back home. Mid way through our travel about 2 hours in the engine light came on and the car started idling. We pulled over checked the oil it was fine. We figured maybe it was the engine. We called the company to see if we could leave the car at our destination at a sister company or partner. They said no there wasn't one. When we brought the car back we asked if maybe there could be a refund of some sort or maybe a coupon for when we rent again. They refused and said it got us to our destination and back. Which true it did but we had to stop a ton and the car was horrible and felt like it was going to break the whole time. To me that is not the best way to handle business. Take car of you cars and don't put people in ones that could be dangerous. read more

Terrible. I live down the street and just moved here and I asked for a long term rental until my new car was ready and I paid full price for over a month which was fine until someone banged on my door late tonight startling my family acting as if they are a repo man and is if I had stole the car that I had been paying a very hefty price for with my credit card on file. I had called numerous times throughout the days and never was able to get anyone to even answer the phone to let them know that I would like to continue renting the funny smelling car. I drive past this place every morning on the way to work and I highly suggest that no one rent from there. The staff is rude, cold, and silent. By the way I never review but this one tops the cake for me and I strongly suggest that the city shut them down and redevelop their kiosk with something better to offer For Jacksonville tourists, locals and people like myself that were just in a bind and willing to pay. I was even rushed at my own home to remove my two year olds car seat n my own private property. This is the type of invasion that I'm sure the credit card companies would love to hear about. read more

We are a military family and just came back from overseas. Our car did not come yet so we frequently rent from this location. Last weekend when we returned the car we heard a cat meow coming from the front of the car so we panicked and asked the person from the office (the male manager) to help us get it out. He told us to return the car as it is and not worry about it because they will take care of it, which was absolutely ridiculous and cruel. In the end we took it out ourselves and drove it back to the neighborhood. This week we returned the car one hour and six minutes late and we were charged a $45 fee. We acknowledged the fact that we were late and they had the right to charge us but we were disturbed by the attitude of a blonde lady (AMY) which was very rude and did not even tell us about the late fee charge. She just replied: "well, I just printed out the receipt. " Worst costumer service ever....We will just wait for our car to come and take taxies from now on because we don't like to be treated this way. read more

The two gentlemen i deal with there, I believe Chris and Brian, are always courteous, prompt, and available. It's a very small shop and they keep quite busy checking cars in and out, running the office, etc. I've never had a car unavailable as reserved, and I've rented from there at least a dozen times in the last 6 months. Only reason not 5 stars is the cars are sometimes not fully cleaned, meaning big streaks on the windows, water spots, and only once was the tank not full. Cars are always newer, well equipped, and well maintained. read more