I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

After renting from National since 2018 without a single problem, this location completely dropped…read morethe ball. The return process was handled poorly, and the manager, Victoria, was dishonest and more concerned with preventing a bad review than fixing the issue. Save yourself the headache--there are better rental options elsewhere.

This place got me in and out in five minutes. No problems like In The review. I travel all the…read moretime. They were my best rental experience. No line and pleasant. Julius offered insurance but didn't push when I said I was using my own. They are trying hard to overcome reviews.

Bargain car rental. If price is your number one goal then this place cant be beat! But buyer beware…read moreand ready for the upsell! Also note the unlimited mileage shown online at the airline/hotel/rental car sites is not completely accurate if you are doing a local rental. Read the fine print it's only unlimited if you flew to the airport near the rental location. 150 miles per day for local rental and you cannot leave the state. Ive used them several times and the cars have been reliable but take the time to document damage and check engine warning lights / air pressure. Had to exchange one car because tire was low and leaking. I've never had an unreliable car from them, but you definitely won't get any type of new car experience!

This rental from Budget was pretty uneventful, which is what you're looking for in a car rental…read more They had a few cars to choose from and I ended up with a Mazda CX-50 hybrid which was fine and I had no issues with the car. They did annoyingly scam me by charging me for 1/4 tank of fuel even though the needle was barely below full and at most needed a gallon and probably less. I don't usually rent from them but if did so this time since they were the cheapest option. The fuel charge scam is annoying but I'll rent from here again if the price is right.

I didn't originally plan on leaving a review for Budget Car Rental, but after my recent experience,…read moreI felt it was worth sharing. I had a work trip to Jacksonville & arrived at the airport to pick up my rental. Since I made the reservation within 24 hours of arrival, I was informed that I needed to physically go inside the airport to sign the contract. Thankfully, the line was short and I was able to head back outside pretty quickly to retrieve my vehicle. I located my rental, a Dodge Durango, loaded up my belongings, and got inside ready to head out. Unfortunately, the main screen was completely black and wouldn't turn on. I tried troubleshooting it myself, but nothing worked. I walked back to the counter and was assisted by Lachele. I explained the situation, and she mentioned the Durango was brand new and had just come in, so there shouldn't have been any issues. She came out and tried everything I had already attempted, but the screen still wouldn't power on. She then remembered that sometimes new vehicles can be in "ship mode." We quickly looked it up, followed the instructions, and thankfully the screen came on. I really want to give a shoutout to Lachele for her patience, professionalism, and willingness to step in and figure it out instead of brushing it off. She stayed calm, worked through the issue with me, and made sure I was taken care of before sending me on my way. Great customer service goes a long way, and she definitely delivered!

When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

Shoutout to manager Steve and crew. This was a pleasant experience to see the professionalism of…read morefantastic leadership having good showmanship in customer service, inter office relations, and quality product. I can say that this team stood out from other Hertz experiences that we have had in several locations thus far. Steve made us feel like we were in good hands with how he handled our rental. We had excellent communication via phone prior to pick up and that connection continued throughout our interaction in the office and the demonstration/ explanation of the awesome features of our rental. I was very impressed. I hope that we will be able to work together again with this team. The genuine personal attention from Steve and crew ( Devin ) made us feel blessed to have everything handled beyond our expectations. We are confident that Steve went the extra mile to make this a great decision coming to this location.

Had a reservation for over a week to pick up a rental car. I specifically booked a compact car, the…read morereservation was confirmed, and everything seemed set. The evening before my trip, I received a call letting me know they didn't have a compact available. No problem, they offered me a slightly larger sedan instead. Great, right? Wrong. They informed me that if I wanted the larger vehicle, I would have to pay for an upgrade. I've rented a lot of cars over the years, and never once have I been charged extra when the rental company couldn't provide the vehicle I reserved. When I questioned it, I was told there was nothing they could do and that I needed to call corporate myself to find another vehicle. Mind you, I'm supposed to leave at 9:00 a.m. tomorrow and now I have no car. In past situations like this, rental companies have either honored the original rate for the larger vehicle or checked nearby locations to find the reserved car. Neither was offered. Instead, I was told, "We close at 5:00, it's now 5:09, so that's it." So here I seat, on hold with corporate, trying to fix a problem I didn't create. Customer service seems to have become a lost art. A reservation should mean something, and when a company can't fulfill its commitment, the burden shouldn't fall on the customer to solve it. SMH.

You're in good hands! These guys are the best of the best! From beginning to end, we felt so taken…read morecare of. A special shout out to DARWIN, STEPHEN and GARRETT at the airport location. Absolutely stellar customer care! 10 stars +

Enterprise Rent-A-Car - Corporate Needs to See This I am…read morebeyond disappointed with how Enterprise handled an elderly customer today. This needs the attention of Enterprise Corporate immediately. My 68-year-old friend is moving from Florida to Pennsylvania. He has a valid Florida driver's license and a confirmed return flight to Jacksonville for a doctor's appointment tomorrow. Before booking, we called Enterprise directly to confirm their debit card policy. We were clearly told that as long as he had a valid driver's license OR a return ticket, he could rent using a debit card. He shows up at the counter prepared -- and the counter agent, Whitney, tells him no. She says because he now has a "local driver's license," he must have a credit card. That is NOT what we were told over the phone. Not even close. He DOES have a credit card -- the chip isn't working. We politely asked if she could swipe it. She said no. We asked if she could manually enter it. She said no. No attempt to help. No attempt to problem-solve. No compassion. Just policy, policy, policy. When I tried to explain what we were told by Enterprise on the phone, Whitney cut me off and said, "Can I talk now?" The tone was rude and dismissive. I said I wasn't finished speaking. She then said, "I don't know what the lady told you but that's our policy," and abruptly said goodbye. When I told her she didn't have to be rude, she said "Sorry, goodbye," and handed him back the phone. That was it. Now a 68-year-old man doesn't have transportation to get from Jacksonville to Saint Augustine for a doctor's appointment tomorrow. Enterprise advertises customer service. Enterprise advertises flexibility. Enterprise advertises caring about people. That was not the experience today. If your debit card policy depends on what mood the counter agent is in, that's a serious problem. If your corporate policy is different from what your phone representatives are telling customers, that's an even bigger problem. This isn't about a rental car. It's about basic customer service and respect -- especially toward elderly customers who are simply trying to make a medical appointment. Enterprise Corporate, you need to review: * Your debit card policy * Your training on handling elderly customers * And the professionalism of your staff, specifically Whitney This experience was frustrating, unnecessary, and unacceptable. Do better. Left my friend stranded 2/26/26

Avis itself and this office provided horrible customer service. The representative was not friendly…read moreat all and looked like she did not want to work or assist customers. Instead of being proactive and helping, she only called me to get the keys from underneath a car that they had left there. To make matters worse, they did not even have the car that I had reserved. The representative also started questioning me about whether I worked for the state or not, which felt completely unnecessary and unprofessional. Overall, it was a terrible experience. I will never come back to this location again, and if I could give them zero stars, I would. I reserved a Toyota not a Hyundai. Plus I'm paying for it is not like they are giving me anything for free, plus the car was dirty. I will be calling corporate office to at least give me some of my money back. Dr. Jacquelin Garcia

I pre-paid for a rental on December 11th but found a better rate with another rental company. I…read morecanceled the reservation the same day and was told I would receive a refund in 7-10 business days. I called customer service on December 19th 8 days later just to be told a refund was never processed and was given a case#. I called again on December 23rd and was told it would be 5-7 more business days!!! Basically they dropped the ball and kept lying to me never taking accountability. The reps I spoke to were rude and kept interrupting me when I spoke. These people really didn't care about customer satisfaction. I was told there was nothing more they could do for me l would just have to wait for my refund. I will NEVER use Avis again and I advise everyone to never use them as well. As of today December 26th I still have NOT received my refund. You've been warned

Rotten!! No customer service. Insisted I produce proof of insurance - I don't bring my…read moreinsurance card when I travel. I had to call my insurance company to get my policy number. Who does that!? The. They insisted on a $500 deposit against damage. I did not trust them w my credit card. No way. So instead I had the "option" of paying $39 non refundable. I figured the $39 was less painful becuz at this point I expected to be charged for something when I returned the car. Rude too! Do not recommend.

It was the best experience, ever ! Once in JAX apt, the…read moreshuttle for wally park was just there, in front of the baggage claim. The rent a car is only 7 minutes away, which is super worth it considering that any rentals inside the airport is much more expensive. I have been welcomed by the sweetest girl, CHAILA, who made it easy for me, especially beacause I was traveling alone. She gave me a great SUV which smelled beautifully and it was a joy for the heart. The return of the car was absolutely the easiest one. Chaila was up & going and the shuttle back to airport right there! Couldnt be more grateful for this incredibly 10+ experience. THANK YOU.

"I picked up a rental car on Sunday 9/14/25 for an emergency situation ( sister had a stroke passed…read moreon Tuesday 9/16). Upon pickup car smelled very very strongly of weed, told lady she made a note in file she said and we left windows down, as no other cars available. We get almost 2 hr away and child in back seat put cup holder down only to find blunts and rolled blunts that contained weed.. Immediately called spoke to Brian of issue, disposed of items.thought car would air out. Left hospital around 11 pm, come Monday car still smelled really strong and I popped truck as we had placed everything in backseat when we left. Under the thing that covers the spare tire was a yellow DG bag that contained a good bit of weed. I immediately called Brian again and informed him. As it was a rental car there was nothing law enforcement could do.. I paid for a car that had illegal drugs in it and when returned Frankie just brushed it off, I asked do the cars not get cleaned or checked his response was if they have time. If I was pulled over I could have been arrested and when asked how the problem would be fixed a 15% was offered on next rental, Why would I rent again when the manager could not speak with respect or handle the issue. I would like to someone to follow up and see what we can come up with as it's unacceptable knowing I had my babies around that" Have sent multiple emails,calls, no one every reaches back out to try and handle the situation

This was the worst rental experience I've ever had. We picked up the car near evening. After…read moredriving all the way to our resort, we open the doors to get our luggage and see a roach run into the seams of the car lining. Then we notice the line of ants marching across the dashboard and window (they were black, I suppose to match the interior). We tried repeatedly to call customer service for this company, but could never get through. Being an 1 1/2 hours away from the pickup location we couldn't just drive back. Later it got much worse, the car was infested with roaches. They would run across the seats and the windshield as I was driving!!! When we returned the car, we treated the staff respectfully, but explained the issues. The staff couldn't care less. One laughed and said, "I'm quitting this job in 2 weeks." I asked for the manager, but we were told they weren't there. We could not have their number, they would contact us. We were also told if we tried to call customer service we would just be transferred to customer service outside the country. Just wow! We still have not been contacted by management. I have video of the roaches running in the car to prove it to them. I would not have posted this review if we had received some kind of assistance or concern.

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

I have rented from HERTZ before, but this has got to be the funniest experience I've ever had…read morereceiving a Carr the very fun upbeat. Practical staff told me they were running out of cars, but we're so great about accommodating me as I was accidentally given a full minivan while I am a solo driver I did not need all that space and they were great to shift that reservation for that adaptive alone. I will rent from HERTZ at the Jacksonville airport again and again thank you for making my check out easy effortless and actually quite funny. I love what you do. You're great at it. Thank you.