If you ever come to place ask for Felicia. She helped me and made everything go smoothly. She even…read morespoke with my claims adjuster to make sure the insurance was going to cover the rental. She was nice, attentive, and very hardworking. Could've have asked for anyone else. Thanks Felicia. GIVE FELICIA A RAISE.

Peter is the only reason I came back to this location. He…read moreneeds a promotion!!!! Grateful for this customer service

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I don't like leaving bad reviews but these guys earned it. I've rented from this location multiple…read moretimes in the past. My personal vehicle got smashed by someone running a stop sign and in the chaos of getting fighting the other persons insurance company and getting my car to the body shop I forgot my wallet. I have digital copies of license and insurance and they stated they may be able to make an exception. Came back to me 30 min later to tell me I was screwed in Dallas with no ride. Offered nothing else so I payed $90 to get an hour and twenty minute uber ride home. If they had responded quicker I could have had someone run me my wallet before they closed. No alternatives offered. Store seemed under staffed and over whelmed. On a positive note the guy who picked me up from the body shop was very pleasant. This was a well earned one star review for the hell I went through on 4/24/26.

Kristan and all the team did a fantastic job with my car rental! This is my third time using…read moreEnterprise and I am impressed and so grateful for the friendly, prompt and attentive service! Thank you for making my experience so pleasant! God bless you all!

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

We were supposed to arrive into DAL around 6pm, however due to poor weather during our connection…read morewe were delayed until about 1:45am. We provided Alamo with our flight information in advance, so they knew which plane we were on. However, once we arrived to the rental car lot, we got into a car and tried to exit however there was nowhere for us to exit from, all exits had cars blocking them. There was nobody anywhere, and no phone numbers answered. We ended up having to uber for $125 and now are without a rental car for our vacation.

Rockwall Location: AVOID THIS PLACE LIKE THE PLAGUE…read more I needed to rent a car to drive to a funeral in Oklahoma, and this was the only place in my area that had any cars to rent on short notice (3 days). I reserved the car online and my mother paid for it since I do not use credit cards. When I went to pick up the car, they wanted to see the card that was used for the reservation, which I did not have since my mother was already in Oklahoma. I got the card number from my mother and they accepted it. Then they needed a card for a $250 deposit. They needed a physical card so I gave them my debit card. My account had MUCH more money in it than they required, but they declined it with no explanation. At this point they just wanted to give me a phone number to call for a refund of the rental and get me out of their store. I did not need a refund, I needed a CAR! They did not care about my problem, they did not even TRY to find any solutions. They did not even care that they were turning away business! I told them to stop and wait. I had to have my wife come in who DOES have a credit card that we only use for emergencies. So they canceled my reservation and reworked it with HER as the driver. She wasn't even going on the TRIP! Eventually they let me have the car, and the car itself was great. But the ladies at the rental office were rude and uncaring, and have ZERO concept of customer service. It was such a negative experience that, no, I will NEVER use their services again, and no, I would NEVER recommend them for anyone else.

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

There toll plaza policy bills you a month later for almost $100. If their price beats another's by…read moreat least $100, go ahead and take your chances

I needed to swap rental cars in the middle of a trip. I was between Tyler and Dallas. I was able to…read moreget a swap without issue. The manager Jibman was very kind and accommodating. I cannot say enough good things about him and his team. I have never seen an enterprise in a strip center like this. I think the staff is great, but that the company should invest more in a covered area for the vehicles/staff to keep them out of the sun/rain.

I need a car in a hurry that was compact and that had great gas mileage. The staff listened to my…read moreconcerns with an open mind and found me the right vehicle. The customer service and the detail work on my vehicle was great. I will definitely be utilizing their service in the future.

Will never use Hertz again. Was continuously charged on our card when our insurance was covered…read more They also have predatory practices with their "insurance and roadside assistance" practices.

Always a pleasure renting from this location. Having an AMEX card and being Hertz gold member…read morehelps! There's been a recent change in management so it was a little transition but now it's smooth sailing. They even updated the lobby area. It's conveniently located less that 15 minutes from my home. The staff is always friendly and helpful. I'm usually in and out quickly and most occasions they have want I need available on site.