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    Enterprise Rent-A-Car

    2.3 (15 reviews)
    Open 7:30 am - 6:00 pm
    Updated 3 weeks ago

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    3 years ago

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    Downtown Tampa National

    Downtown Tampa National

    1.5
    (11 reviews)
    85.8 mi

    If I could give zero stars, I would. I booked a rental car with Alamo on Sunday, 2/16, for pickup…read moreon Saturday, 2/22--almost a full week in advance. On Friday afternoon, I received a voicemail stating that they didn't have a vehicle available for us. How does a company accept reservations, only to cancel at the last minute? That alone is unacceptable. To make matters worse, I noticed on Saturday morning that they had still charged me for the rental. I called to confirm I would be refunded, and during that conversation, the representative "double-checked" their system and suddenly found a vehicle available. She assured me that while they didn't have one when they left the voicemail, they now did. Relieved, we walked from the port to the rental location, only to wait in line for 45 minutes--just to be told once again that they actually did not have a vehicle for us. This level of disorganization and lack of reliability is beyond frustrating. A rental car company should be able to manage reservations properly, yet reading other reviews, it's clear that this is not an isolated incident. Alamo (along with its parent company, Enterprise Holdings, which also owns Enterprise Rent-A-Car and National Car Rental) has proven to be completely unreliable. If you want to gamble on whether or not you'll actually get a car, go ahead and book with them. But if you value your time and want a guaranteed rental, I strongly suggest looking elsewhere.

    Second time I was able to book a car online. When I got down there, no cars! They know there are…read moreno cars but can't email me not to come. At least Avis called me when this happened. Something definitely wrong with this facility.

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    National Car Rental

    National Car Rental

    2.8
    (15 reviews)
    39.1 mi

    I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

    I will never use your rental services again. You are price gouging and you are scammers when I…read morerented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again.

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    Enterprise Rent-A-Car - carrental - Updated August 2026

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