Always a pleasure to deal with Enterprise ... they pick you up ... they drop you off and most importantly ... they don't rip you off! Very reasonable prices and you almost always get an upgrade without having to ask for it. Very well trained and friendly staff! read more

I've visited them 3 times this year and I had a great experience every time. I did have to wait a little while to get my car once when I came in on Monday morning but they said that is a really busy time for them. I was on vacation and in no rush so I didn't mind. They thanked me for being patient and even though they were really busy, I still got very friendly service. The thing that impressed me the most was that the staff remembered me on my second visit! I totally did not expect that! I definitely recommend this Pasadena location! read more

I've rented at this location several times since my car was being repaired from an accident. The site manager promised me a full-size sedan and when it never came, I was comped with a Porsche Cayenne, Escalade, or a Jaguar. Good customer service and wouldn't hesitate going back here... :] read more

They picked me up at the office, on time. Friendly, well trained staff. Clean newer cars. Not much more you can expect.

Albert took great care of me today and I couldn't have had a better experience! I'm in town for a few weeks and needed wheels for the weekend. They hooked me up with a great car at a decent price- they also picked me up- which helps so much when you are car-less! I have driven by this place about a million times and never seen it but the whole staff is great!! Hidden gem- rent from here! read more

The enterprise on Lincoln in Pasadena Ca. The staff is AWESOME. They are friendly and very Helpful and what ever you need they are willing to go beyond to help. If you are like me and I rent a lot, make sure are getting your enterprise points the points are worth it. I Love the staff. Thank you read more

The customer service at this location is great, Phi Nguyen was accommodating and very helpful. On top of that they have a good selection of vehicles to choose from. I was able to get in and out within a short amount of time allowing me to keep going with my day and I didn't even have an appointment. I'd definitely use this location again. Thanks again. read more

Had rented a car from this location while my Honda was in the shop, everything went pretty smoothly. Picked up on time, had a great car waiting for me, and customer service was on point. Returning the car was a good experience but I would recommend them having a little more staff scheduled for a Friday, but Davis handled everyone very professionally and as quickly as he could. I will definitely rent from them again in the future! read more

These people are excellent!!! Cars are cars and sometimes break down which was the case for me. They turned that negative experience into an overwhelmingly satisfying experience! I cannot overstate the great service and efficiency they gave me at this location. Specifically Hassan, who took initiative to see that I was immediately into a new car which was clean and fueled to the top. The office as a whole are a group of professionals with a warm, welcoming environment. This office is awesome!! Thanks again Hassan and the entire Enterprise family at 665 Lincoln Ave in Pasadena!!! read more

Dylan and his team at the Enterprise on Lincoln Ave are so professional and provide amazing customer-service! This was not my first time dealing with this Enterprise location and Dylan has helped me out before as well. So I am a frequent, loyal customer due to the customer-service, high quality cars. Dylan was able to get me the exact car I wanted for my girlfriend and I's trip. She wanted to have a convertible Mustang, and Dylan was able to set it up ahead of time, so that we wouldn't have to worry about getting it or not. When I needed the car earlier than I originally told Dylan, he was able to still make it happen and get me the car I had requested, and provided great customer-service. When I was trying to figure out my car situation, Dylan set me up with a ride (before I rented the car) which was extremely appreciated. I had a couple other questions, concerns throughout having the car/reservation, which my goto guy Dylan was able to handle smoothly. I am always impressed at how Dylan is able to be a machine with customer-service, and handle the situation flawlessly, but still while multi-tasking smoothly to answer any questions from his team. The biggest difference in this location versus other car rental is, you will have a smooth rental experience, you won't wait in the lobby forever, and you will get what you need. I had a problem with my car and I needed to switch out the mustang with a lesser expensive car. Dylan gave me a perfect downgrade (not too much of a downgrade) which was appreciated, so I saved the money as I'm trying to figure out how to pay for a new car, and got still a quality car for the interim. I also want to recognize a young lady who helped me out as well. I forget her name but I'm sure she will be recognized accordingly by this branch. She just had great energy. When she was giving me the car/signing the paperwork outside. She showed me how to put the top down and stuff and showed me a couple cool tricks on the car. She went above and beyond to do this. She also gave me a couple recommendations of things to do in San Diego (as she was from there, (and that's where my trip was planned to)). She has great customer-service and is in a great position with Dylan in leading a thriving branch. My whole point is, this location sincerely cares about the customers, and goes above and beyond what all the other ones do. As a veteran customer-service manager, I take my hat off to Dylan and his team. Tremendous customer-service, details, and overall satisfaction delivered. Sincerely, Andrew F. read more

I don't know what happened here. I had rented several times 12 months ago but this last week my experience was pretty bad. First, I reserved a car 24 hours in advance. I had business clients that day and the only reason I was renting a car was to have a suitable full-size business car. Instead, they tried to give me a hot red Ford fusion. Ahem. They had no other cars available. Whatever happened to them getting cars from other lots? They said they would have other cars in the next hour if I could come back. So I took the Fusion and came back an hour later on my way to my meeting. The first substitute car they tried to give me was filthy inside and out, plus it was old and had lots of dings. I said no. Other people were also rejecting their cars because they were filthy. The second car was also dirty. They asked me to wait while they washed it. They did and it was still dirty inside. At that point, I couldnt' wait any longer so I took it for the day. Ugh. I felt like I didn't want to touch anything on the interior. So disappointed. Their staff was super friendly and I tried to be kind. But no discount or concern for wasting hours of my day was provided. I had to wonder if the car rental business is so bad that Enterprise is now giving out old dinged cars. But even so, a good wash and vacuum is critical. I won't be coming back. read more

i ordered a full size car for vegas trip , it was so clean car and with very good options thats make driving this car easy for the first time . beside all that OSWEL took care of me and make a every thing good for me. its not my first time to rent car from them , so i d really recommend this place . read more

Just left enterprise so excited about my trip and just want to say thank you to David B. for helping me out and making this experience of renting a car easy. I got the car I wanted and he made me more excited about my trip so thank you. If you guys rent a car from this enterprise make sure you ask for David B. if you want great customer service. read more

I was there this morning, Nicholas was very professional, patient and kind. Couldn't be more satisfied with my experience with them. Will definitely recommend them to my friends and come back when I need rental again. read more

Nice experience with Phi in this location he has a really good customer service in the other location. On Colorado no help that all thank you Very much!!!!!' read more

I love, love this place..These guys are the best their is. They are so kind and they try to help you out as much as they can. They are very patient with there customers. I have seen some really bad people come in, and all though they give the help a hard time they are yet courteous to them. Me, myself would tell them to go some place else and then I would be fired. You guys are really the best ever last one of you. read more

Enterprise picked me up from the body shop quickly, & the driver, Tanya, was friendly, informative and completed the paperwork more quickly than generally has been our experience when renting vehicles. She and Sergio were helpful when the small SUV I rented turned out to feel not safe. While unable at the holiday weekend to quickly replace the vehicle, they were empathic to my concerns and there was absolutely no hassle when my preference was to leave the Enterprise vehicle at the body shop rather than to drive it directly to them. Additionally, Tanya, in her sophistocated outfit, was kind enough to offer to help me schlep my dog equipment from one vehicle to another - Not needed, but a very much appreciated gesture. read more

Great customer service. The staff will definitely work with you so you're able to get into a rental. Nice clean cars. You have tons of cars to choose from. Everyone there is so outgoing. I will definitely use them again and again and again. read more

I phoned Enterprise to get a quote on renting a car for one week. I was hit and my car was going to be in the body shop. The person who hit me was going to pay for it so I needed to give her an idea how much it was going to be. The girl who answered the phone told me she could not give me a quote because I did not have a certain day I was going to rent it. She became very hostile and yelling at me. I asked to be transferred to a Manager and she said she could not do that. Then I asked her to transferr me to their survey and she would not do that either. I would never rent from them again after being treated so badly. Stephanie read more

My experience at Enterprise rent-a-car today was amazing everyone was so polite. My Kia was hit and I had to put the car in the shop. They took me back to my car in a very timely manner and they were and friendly with upbeat attitudes and very cordial! I would recommend using this location as they always have clean cars ready and the cars are all new. The staff is amazing! read more

I have to say that the people at this Enterprise are amazing. Oswald and the team were great. I had to drop off my work van for service and needed an car for work the next early morning. They waited after work hours by 20 minutes to make that happen. I was so appreciative and I am coming back to this location anytime I New a car to rent. Thank you read more

They have responded to my hastiness - rushing -while changing my mind on 3 different rentals in one day..... with a capital P for patience and professionalism-I will stick with them and recommend to others read more

The staff here are amazing! Let me use a larger vehicle to get my bike home when I had no alternatives and later drove me home to my new car once everything was sorted out. If you're in a bind and need wheels look no further. read more

David Barns helped correct an insurance problem. He went above and beyond working with the other insurance company to make sure things were right. I will be renting all my future cars from this Enterprise in the future. read more

I rented a car from the Enterprise office on Lincoln boulevard in altadena/pasadena. I was waiting for an insurance settlement for my totaled car so I had the rental for approx 3.5 months. During that time I was incessantly bothered by the office. Phone calls every other day and charges to my account without authorization. The agent called my office and yelled at my assistant. All the while I was not delinquent and came into the office to pay in person. The agent would call on a number that would show up as "unknown" , not leave a message then charge my account saying they tried to contact me. At one point I downloaded a free double upgrade yet when I took it in to the office I was charged more than what I had been paying for THE EXACT SAME CAR, not the same model the same car. I also had my card charged with fraudulent purchases the day after I first used it at this branch. I cancelled the card then got frantic then threatening phone calls from the agents after they tried to charge the card again without my knowing it. When I returned the car there was another woman having a rather heated discussion with the manager about having her card charged without her knowledge and getting threatening phone calls as well. the car was great but the service at this branch is miserable read more

I went in today to pick up a car that I made a reservation for. I'll admit, it has been a while since I've rented a car from enterprise so its possible that I might have forgotten the policy when paying with a debit card. Either way I'm feeling some type of way about how dismissed I felt after being told that I would have to pay a $500 deposit instead of the usual $300. When I first walked in there were people waiting on vehicles and to have their reservations honored. It was one clerk helping only a few customers, when me and my son walked in. After he was done closing up a rental agreement with one customer, he acknowledged me and said he would be with me after he helped someone who was also there about his reservation. This guy walks up to the counter with phone in hand and says he has a reservation, I think the clerk asked him one question and then told the guy that he didn't require any proof of anything because he remembered the guy from a few weeks ago. Now, its my turn he calls me up to the counter I let him know I have a reservation and he asks for my license and credit card.....I didn't even hear him verify that the guy he helped before had a license! So, I say I'm going to be using my debit card and he grabs a clear frame like fixture and ran down to me the requirements of using my debit card, so I say I might have mail in my car. I go out to my car and I have all kinds of mail with my address on it, but not the two items he requested so I proceed to tell him I have my car registration and other articles that I'm sure would have been sufficient proof of my address, but the only option he had for me was to put a $400 or $500 deposit instead of the usual $300. I mentioned to him I've never had to pay such a high deposit before and asked him to check my history, he asked for my number I gave him my current, couldn't remember the number I had two to three years back, so he quickly says "nothing your not coming up in our computer", after feeling completely humiliated I left, I could have come home to get my rental agreement, but after that encounter I just thought I'd rather take my business elsewhere. I'm not sure if its because of the area of this location, but I really felt racially profiled after visiting Enterprise Rent-A-Car on Lincoln. read more

I was told there was a new crew at this location,so I decided to try them again. I've learned my lesson.NEVER AGAIN! Different people same poor customer service! I called at 9:10a.m for a ride,gave them my address saying you are "2 minutes away" I was told they would be there "within 15-20 minutes" At 10:25 Enterprise arrived. No apology,no nothing. I was told on the way there weren't too many cars avail but they could give me this one(the car she picked me up in),"as soon as it was washed" I have a reservation,you know what time my reservation is,Why isn't the car ready? especially since I've ALREADY waited over an hour for you? I was asked if I rented at this location before,I told her yes,but I stopped because e of the terrible service and I heard there was a new crew so I decided to try again,she said"well maybe it will be better" NO,it isn't and I will not return to this location. Also other locations hold $300.00 on your credit card,why does this location hold $350.00? just asking? The prepaid gas at the Colorado/near Allen location gas was $3.19 why is this location $4.19? read more

This Enterprise location is consistently the cheapest in the area for a day rate or weekly, so I go here often, but... you get what you pay for. The staff is very friendly and courteous but for some reason they often are understaffed and the car selection is sometimes depleted. One time I showed up and they didn't have car for me. I had to wait about 30 minutes and they wouldn't give me a free upgrade even though I was in a hurry. But they have the best rates so I'll keep going back. Usually $18-25 per day. One time I rented a car for about $88 for a week through Orbitz but that was unusual. read more

Very disappointed in this place. Money got taken out of my bank account on Tuesday , called the insurance company to contact Enterprises to let them know that my vehicle will be ready by the end of next week.So here we are Saturday and the money is not back in my account. Now we all know it does take 3 days for money to get put back into a Bank of America account..terrible service thieves ,gimme my money read more

Don't use this rental agency if you don't want to pay for damage to the car you did not do! I returned a car in same condition as I rented it. Nothing was said about damage to the car when it was returned because there was no damage. Two months later they claim i caused body damage!! Total rip off. It is not worth being picked up to rent a car! read more

Bad experience in this site. I've rented enterprise so many times and other locations help client when dealing with car repair and give good discount with time frame. This location in Lincoln Ave. is horrible long time in waiting for car plus don't want to work with you on paying. Tanya is inconsiderate and harassed for payment. My car was a total loss and I had no rental insurance policy I'm stressed as It is and she made it worse never going back to this place. She and enterprise corporate can suck it and shove their cars up you know where. read more

5 stars for the customer service. Extremely helpful. They didn't have the car type I needed one morning but called me as soon as they got one in. Mitch and the whole team are fantastic to deal with. read more

I had a wonderful experience with Kellie Brimberry, management trainee at Enterprise. My car broke down on Saturday, June 24th and was towed to Rusnak Audi of Pasadena. From there, after working with AAA, I called Enterprise on Lincoln to reserve a rental car. Kellie arrived within minutes with a friendly and warm attitude. Not only that, she opened the Enterprise office on premises, which is normally closed on Saturdays, to set me up in an Audi. I feel she went above and beyond to make sure I was happy, in a very "unhappy" situation. She made sure the process was quick and easy. Her boss, Bruce Lien, is fortunate to have someone like Kellie on his team. Kellie was a breath of fresh air after what started out to be a very bad morning, Thank you, Kellie! read more

I am not usually one to go onto Yelp or such sites, with that said I have to share the most wonderful, caring, and stress-free service I received from this Enterprise. After a very frustrating morning at the previous Enterprise where I initially rented a vehicle where I felt like the service towards me was less than okay I went to this Enterprise to discuss other options and my concerns. Right away the manager, Juliana made me a priority. My vehicle in the shop is a 2002 and so using a newer vehicle with all of the gadgets I am not familiar with was already embarrassing but she walked me through the details of how to adjust mirrors, lights, etc. and never made me feel stupid for not knowing. I don't remember either of the other gentlemen's names (employees) but I also have to say that they showed concern and was just as welcoming....well I mean they were great but Juliana was super amazing and this would be moving forward the only location I will ever use if needed moving forward. Thank you everyone at this Enterprise, I sincerely appreciate the service! Michelle (Chevy Malibu Gold) read more

I had the most amazing experience renting a car over the Thanksgiving Holiday from this location. The car was great, and the service was excellent, especially from Luis. I'm a nervous traveler, and he handled my stress in the most calm and gracious way possible. Thank you so much! read more

this place is just OK now. It use to be a lot better when they had the old manager Jeff here and some of the old staff. They really would go above and beyond to help yus. Now the staff just does their JOB. no above and beyond. read more

Best experience I have ever had renting a car. From the moment i walked in the door, they greeted me with friendly service. The entire staff was professional and more than helpful. I had both of my kids with me, I was apprehensive about how long it would take. The entire process took about 15 minutes and we were out the door, on our way in a beautiful Volvo. The car was fantastic, I had a hard time returning it! I returned the car, again with both kids, and the check out was immediate, friendly and flawless. It took about 15 minutes to check out, including a ride back to our mechanic to pick up the car that I own. I would highly recommend this company, in this location. Thank you Enterprise for a great experience! read more

Have rented from this location 3 times this year for various reason and the staff there is incredible!! I usually don't like dealing with enterprise because most of the time they have young adults with attitudes but not here. David is the man! He goes out of his way to make sure you are happy with car and always remembers my name when I return. Cars are always clean and ready to go. read more

I had to recently rent a vehicle due to auto accident. John and his crew made things so painless. Very impressed with the service will continue to use them whenever I need a rental car. Highly recommended!! read more

Enterprise Pasadena, they're the best. I am renting a car every few months. The employees are always professional; they always have available what I have requested. But don't expect to drive out with a full tank of gas --- but return at the gas level you drove out with. read more