Came in to grab a rental car covered by my insurance as I had gotten into a car accident recently…read more The branch itself is quite small with maybe 20 cars or less. Unfortunately, they only had SUVs for rental as I was picking up on the weekend. Still, I was able to secure a sedan later on once the weekend rentals started to trickle back in on Monday. Service was friendly and quick with no complaints. Some of the cars are a bit on the older side, but still run decent. Overall, worth a visit if you're in a bind and need a rental.

IF "BAD VIBES" HAD AN OFFICE…read more Just a review for the La Crescenta location. They really need to scrap the whole entire staff and start fresh. We walked in and there were 4 employees (i believe 2 appeared to be off from the context of the conversation that they continued to have as my daughter and I stood there being ignored). One woman was a manager, I believe. They did not acknowledge us and continued their conversation. Even once we finally began to speak, the girl still continued the conversation with the others in between the questions. We had a rental paid for through the insurance of the party that had totaled our corolla. During my initial conversion with Enterprise, I was asked if I was ok with the "mid-sized vehicle which would be similar to [our] car" or if I'd like to upgrade to something bigger for a charge. I said we wanted something similar to the corolla. Well, when we get there to pick up our rental, we were offered a bright blue, tiny, banged up Mitsubishi. I stated that this is not similar to a corolla which is what we were told. She said it was in the same class and we'd have to pay for an upgrade. I told her that I would make a phone call before signing for it and called Enterprise's main line. The woman on the phone agreed with me, put me on hold and then the young girl came back and offered a corolla that had been parked there prior to my arrival, claiming that they had just received it. So we agreed to the corolla. Now for the icing on the cake..... As the employee did the inspection with us, there was a young boy washing a car in front of our rental. Each time his fellow employee walked in front of our car, as a courtesy he would aim the water at the floor. Each time my daughter and I walked in front, we would not and would continue to wash the car, wetting us. The entire experience was one of those moments that you wish you could record because it is so odd and doesn't translate through words. When returning the rental, we made sure to bring it to another location that wasn't being ran by foos gone wild. I was not surprised to hear from my neighbors that they also had a bad experience with this office being dishonest and claiming damage to vehicles that were already damaged.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Could not be more grateful for the professionalism, quick response and flexibility that Marcelo…read moregave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much!

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello…read morefor the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you!

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

Mari is the best per usual. Very helpful, quick, and even gave restaurant recommendations for my…read moredestination. Thanks!

This was one of the best car rental experiences I have ever had! Lindsey was amazing and gave me a…read morecomplementary upgrade to better suit my needs. Very grateful and will definitely be back on my next trip!

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

Wow, not a single person in line @ BUDGET RENT a CAR and Ai like it. Nothing worst getting off a…read moreplane and stand in line for an hour just to pick up your car rental. Not this time it was fast and even got humor and a smile from young lady who processed me... Now Budget gave me a KIA , UGH but it's 4 wheels , working radio and it's clean. Like so clean you could have licked it and not got dirt on your tongue. I don't recommend it unless you're into it. Anyways total over the moon with my experience today. I'll rebook with you guys again...

I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

I needed an auto body repair shop for a repair I needed about 3 years ago and I found Artur at…read moreGolden Corner Auto Body. He did a great job then and has helped me a couple of times with minor repairs since then. I really liked the fact that Artur was able to work with my schedule so I was without a car for a minimum amount of time. He does great work, handles dealing with the insurance company seemlessly and the repairs are first rate. And when I had to do minor repairs for which I was paying out of pocket, he was very reasonable. I highly recommend Artur and Golden Corner Auto Body.

We got into an accident in my girlfriend's Maserati and were feeling overwhelmed after going to…read moreseveral auto body shops with no luck. We happened to drive by Golden Corner Auto Body and decided to stop in--and I'm so glad we did. Arthur was incredibly professional, attentive, and thorough from the start. He walked us through the entire process with honesty and reassurance, which gave us peace of mind during a stressful time. Not only did he repair the front bumper flawlessly, but he also took the time to fix a few small paint imperfections that weren't part of the original damage at no extra cost -- he went above and beyond! The whole job was completed in about a month, which was quicker than we expected, especially for a luxury vehicle. Arthur is absolutely amazing at what he does. I 100% recommend Golden Corner Auto Body to anyone looking for quality work and exceptional service.

0 stars. Someone needs to report this crappy car rental. Bad customer service. "Your only options…read moreare to buy liability service or cancel your reservation". Was what we were told. Learn some common decency and let the customer speak and decide before talking like that. In addition, the car has a stupid white sticker in the middle of the passenger side of the window. Not even lower right corner. Pretty sure this is illegal. This place needs to be reported. Sticker is glued shut and audacity for it to say do not remove. Bunch of dummies run this place- why would you put a sticker in the middle of the window obstructing the view for driving. You can literally see the view can hide an entire car. Someone needs to shut this place down.

I wish I saw the reviews before going for this company. I just got so excited after seeing their…read moreprice on Priceline and went ahead. When we arrived LAX, the Greenlight shuttle they mentioned in the email instructions does not exist. In the instruction, it says the bus comes every 20 minutes and we waited 45 minutes. Never came. I tried calling their number but to no avail. We gave up waiting and decided to Uber going to their office which was very expensive for a 2 mile ride. When we got to their office, after asking for my name, they said "You are late!" No "sorry" or "thank you", just unpleasant demeanor all over. They asked us a bunch of questions in a very rude tone and because I don't have the same patience level as the others who wrote reviews for them, I said "You know what? I get it that you're not happy to have us here, just cancel my rental please." They just rudely responded saying "You have to call Priceline for that, I cannot cancel it for you." I called Priceline and told them about the whole experience and they approved my cancelation, immediately. Stay away from this company. They should not be in business.

The staff is great and accommodating. The car selection is extremely limited. The first car had a…read moredead battery, and I had to call AAA. The tech advised me to switch out the rental, saying it would likely die again. Enterprise isn't open on Sundays. I called on Mon and was assured I could swap cars. There was only 1 car available. At first, I was told I'd be charged for gas, since I didn't fill the tank, but I reminded them that I didn't want to turn off the car at a gas station, for fear it wouldn't start. I'd used less than 1/4 tank of gas. They understood, and I wasn't charged. The second car had something wrong with the trunk, but they were able to adjust it. It had a little less than a half tank of gas. I don't think the cars are thoroughly cleaned between rentals, but the staff does their best to deal with what they have. The staff deserves a 5 and the cars a 3, thus a 4-star rating.

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

The Guy Takes it to a new level! I have bought two amazing cars from Joe & JD in the past 8…read moreMonths!!!! 2006 Infiniti G35 Coupe, Grey on Black- This car was incredible, perfect condition inside and out, my dream car, ran amazing and i got nothing but compliments on how clean it was. I was rear Ended 1 month ago and the car was a total Loss :(. It was an amazing and rare car and even as a total loss the insurance adjusted rated the car in .05% of ALL CARS in terms of valuation. That speaks 2009 Infiniti G37 S Coupe- Called Joe RIGHT after the accident and told him what i was looking for. The guy got to work right away movin' and shakin', combing the auctions and keeping me abreast of the progress every step of the way. WITHIN A WEEK, we landed on a black on black EXTRA clean S coupe with low miles and clean title. Because of the previous experience i had with Joe and his team, i purchased this vehicle SITE UNSEEN. Two days later after some reconditioning by Joe's team, i took deliver and was nothing less then EXTREMELY Satisfied with my new ride. Again, I bought a $24,000 Car SITE UNSEEN or DROVE because of my experience working with Joe. I recommend JD motors to anyone who is looking for a special car, a used car or just a positive car buying experience that is transparent and easy. Thanks Joe.

Was searching for a Toyota Tacoma on Facebook Marketplace and came across an ad that had a nice…read morelooking 2005 extended cab Toyota Tacoma. The post said the truck was sharp looking but had a salvage title due to an accident to the bed of the truck but said was fixed and that there was no front end or engine damage. The truck looked nice and had relatively low miles (133, 000) and was well priced below market value,so I asked joe the one who posted it to give me the vin number so I could do a carfax report on it before I decided to head up to Burbank from San Diego where I live. Unfortunately he gave me the wrong vin number and when I told him that the info on the Carfax report didn't match what was on the original Facebook post, he realized he gave me the wrong vin number. So he gave me the right vin number and I got the Carfax report which reported 4 accidents with one being front end damage. Keep in mind the post only said the truck had been in only accident with bed damage . All the reports described minor damage and the truck had a one owner record with decent service records so I figured I would at least check the truck out and take it for a test drive. I rented a car here in San Diego and drove 2 hrs north to Burbank to check the truck out. When I arrived and checked the truck out it was nothing as described. The back bumper was bent down which he said was fixed. The paint looked like it was fading in areas, there was a super deep long scratch on the passenger side door panel, and the inside of the car was trashed! The carpets were extremely dirty, burn holes in the interior, and looked like somone had a bachelor party in there and forgot to clean it up the next day! Then the test drive, the car sounded and drove like crap. Thanks again joe for costing me $80 for the 2 carfax reports, $70 on the car rental to get up there from San Diego, and 6 hours out of my day to drive there and back, much appreciated Definitely not a "Sharp" looking truck as described in the original post.