I had an amazing experience with Priscilla at Enterprise! From the moment I walked in, she was friendly, professional, and genuinely helpful. She made the entire rental process quick and stress-free, answering all my questions and making sure I got exactly what I needed. Her attention to detail and customer service really stood out--she went above and beyond to make sure everything was perfect. It's rare to come across someone so dedicated and kind these days. I highly recommend asking for Priscilla if you're renting from Enterprise. She truly made my experience a 5-star one! read more

The experience was disappointing. I waited about an hour to pick up my car, with only two employees working over a holiday weekend. There were also billing issues. I was initially charged for 4 days even though my reservation was for 3, and the employee assisting me couldn't figure out why. After I had already paid, I was also charged an additional amount without any notice. I called to question the charge, and a refund was processed, but I'm still waiting to receive it. Overall, the pickup and billing experience could have been much better. read more

Wait times are ridiculous event with a pre registration. Cars are not ready for the time scheduled for pick up.

I have had to rent a car from the Whittier location at least 5 times. Customer service is consistently good to excellent and rates are solid. Customers can utilize the Enterprise app and make an advanced reservation making the check-in process efficient and quick. I've only encountered minor issues which have been resolved quickly. I've had to frequent this location due to times of stress (car accidents, auto repairs) and staff are always pleasant and accommodating in times when I especially needed it. Five stars! read more

Picked up a car yesterday they said was ready for us. It was late and wanted to get out of there. The car was giving to us full of dog hair, dog snot everywhere and the seats were absolutely atrocious. If I could describe filth in one word it would be the interior of this car. They don't even disinfect it. It was so obvious I am sure they saw it. The drivers seat was the worst. I don't if the people before slept inside it because it was full of dirt just imbedded into the seats. You rent cars because you need them. This was my second time going this week because they were out of cars even though enterprise accepted my reservation. Only to arrive and be told they were out completely. Very bad experience with this car and whoever is in charge of "cleaning " or not. read more

horrible customer service. Very rude on the phone. i will ask my insurance company (GEICO) to use a different rental car company

So here I am updating my previous review, when I went to return the rental Mary helped me out I told her about my experience when I notice the existing damage on the rental windshield and she did not hesitate a minute and took my word over her con workers apologize for the inconvenience and even gave me a credit towards my balance and all that experience was just great, that's what I expect from a service it doesn't matter the industry Thank you so much Mary ask for Mary when you go to this location she will take care of you read more

Customer Service was excellent!! Kind courteous and helpful. Highly recommended!! A plus read more

Kevin Florian, the assistant branch manager, is an absolute rockstar. He turned my complicated requests into a smooth experience using his wisdom and expertise of enterprise's systems. Exceptional customer service! read more

Kevin first greeted me with a "hey man, have a seat," then he tells me my car was given to someone else and tells me my only option is to wait. I ask about other cars on the lot and he says "oh, yeah, we have a truck and a smaller can, if you want." Why'd I have to ask? Then outside delivering the car, he picked his nose and tried to hand me the keys in the same hand. I asked if he just picked his nose and attempted to give me the keys with the same booger hand, and he said "yeah, I thought I had a bloody nose, man." He continued to pick his nose, and pick his behind, deep, without a care or regard for anyone watching. I thought I was being pranked. I ended up leaving this terrible experience and going with another vendor. read more

I would put Zero if I could. I reserved a Van 3 weeks in advance. Two weeks before our pickup date, I went to Enterprise to see the Van size for luggage room. I was told the Vans had been recalled and I would get a call to let me know which 7 passenger vehicle they could offer me at the same price. Several days passed with no phone call. I called and was told again that they did not know the vehicle I would get and to call back or wait for a call. I called the Friday before our pickup date. Again, they had no answers for me. I was told to wait till Sunday or Monday the latest to see which vehicle I was getting. I walked in on Monday and was told they still did not know if they had a vehicle for me and that I may be offered a larger vehicle at a higher price. I explained that I was told by 2 staff members that the original price would be honored regardless of the vehicle we rented. I was next told they would need to call for approval for the price. I said I would wait as I'm leaving on vacation in 2 days and I need an answer. The staff member told me it would take too long to call and I should just probably cancel. I did cancel. Ridiculous runaround with no straight answers. read more

I have used this Enterprise several times and never had issues until yesterday. The employee was very rude. He had no customer service whatsoever. He almost put us in a BMW SUv with balding tires and a half inch hole in the thread. When my husband brought it to his attention he said we could take it anyway. We were going to drive it to Vegas. I ending up going to another car rental place. I will never go to this Enterprise again. read more

This car rental experience has probably been the absolute worst. I picked up a car in Arizona. To use for the weekend drive to California. Reaching California to check engine light and the oil light turns on. No real power to where I can't get the car to go over 50 MI. I called Enterprise about switching out the vehicle. First individual I talked to a complete jerk second individual I spoke to stupid third individual I spoke to Clueless. Next I drive around to 4 different Enterprise locations to try to switch out the car and be told they don't have cars. OMG the frustration. I have to get back on the road to come home. Call to request a full refund. Because now it's going to cost me even more money to go with a different company to get a rental. And to have to pay extra for dropping it off out of state. read more

See all

Thank you Annette! I was rear ended and needed a rental right away. She Made it happen, quick and easy. I had accidentally left a very important item in the vehicle and didn't realize it until a week later. She went above and beyond to locate it, tracking it down to a nearby Enterprise location where it was safely kept. I truly appreciate the extra effort--thank you for the outstanding service! One happy customer. read more

When you rent a car and they call you at the end of the day the day before you go pick it up to let you know they rented it to someone else thanks read more

Employees were rude. Not very professional. Spoke to me like I was a teenager. Very disrespectful.

Literally the worst rental car option available. Calls the night before scheduled pickup to cancel the reservation leaving us high and dry! Didn't seem at all bothered.. BEWARE!! read more

these are the best rental car. the customer service is outstanding. they went over and beyond to take care of me. highly recommend them. read more

This is the manager at Enterprise. He was so rude and unprofessional I couldn't believe the awful customer service at this location. I could understand why he's so miserable working at a place like this but for him to be so mad and unprofessional is uncalled for. I hope he gets the professional help he needs such as customer service skills, anger management, problem solving, being happy at work, maybe putting on a fake smile since he's sooooo miserable. I hope Enterprise executives help him get the help he needs. read more

See all

I was in a minor car accident (evening) and my insurance company made a reservation with Enterprise. The next morning, before my insurance company had even called me, Enterprise called me (right when they opened) to see when I could come in. I decided to wait until after my insurance company called and they said that that wouldn't be a problem. Once my insurance company called, I called Enterprise back to let them know which car repair shop I would be going to. Fortunately it was close to their location and they sent someone to pick me up. Upon arriving, I was promptly assisted and notified of my car options. Once my car was repaired, I returned their car and they provided me a ride back to the repair shop. The whole process was very quick and easy and they answered any questions I had. read more

I do not recommend renting with Enterprise. I spoke with three employees all of which had given me different information. Due to a stolen license, I only had a photo copy, another form of identification and a birth certificate. Instead of being transparent with me over the phone with their policy, they assured me I can rent a vehicle with the forms of ID I had. However, 40.00 later in uber fees, and an additional 40.00 to rectify the situation at the DMV with a retrieve a "interm paper", which they apparently required, I was sent on an expensive loop. Geoffrey, the store manager, knew my situation upon arrival and immediately declined my reservation despite being told differently over the phone. His behavior, ultimately representation of Enterprise, was foretelling, tacky and dishonest; definitely not a way to treat any customer! They lost Enterprise nine days of a vehicle rental with me and a honest yelp review as I will not return. I did call enterprise to report the bad service but I will further my complaint with Enterprise, of course, after I complete my rental with a different business. read more

Don't go to this location for rentals, they do not honor discounts to the consumers, if your vehicle is in the shop for accident repairs. they do not offer rewards for you, if your rental is related to accidents, and paid by the insurance carrier, they only give discount to the insurance carrier. and say they can not give the consumer a discount if they already gave a discount to the carrier. The vehicle I rented was also very dirty, has sticky residue all over the front windshield and air vents. read more

See all

The staff at the Whittier location are amazing, very helpful and professional. Justin is a really nice guy. I will only rent from this Enterprise for now on. read more

I showed up today at 12:04 pm. The gates were closed and they were wrapping up for the weekend. The manager allowed me in and rented me a vehicle! Nowadays customer service tends to be a thing of the past. Not here in Whittier at Enterprise. Jeff the manager helped me out of a huge jam and he did not have to! Much thanks read more

Great Customer Service! After a car accident, I was connected to enterprise through my insurance. Everything from start to finish was easy and convenient. I was picked up at the collision center by a really friendly staff member and upon arrival to enterprise was greeted by the manager who was friendly and efficient. The first car reserved was a bit to small but he found another suitable one to accommodate me, providing all of the information I needed and I was out within 10 minutes. read more

This was our first time renting a car for our annual trip to Las Vegas and we had an A+ experience! I was lucky enough to have Carlos as my customer service rep from start to finish and he took care of us. Carlos had great communication, was extremely professional and most importantly he was outgoing, friendly and personable which is a rare thing. We will definitely be coming back read more

My car was involved in a fender bender and I worked with my insurance to get it repaired, and they referred me to this place to get the rental car while my car was in the shop. After five days of driving the rental car this place provided me, I noticed oil stains all over my drive way. Went to return the car back to them and told them about the oil leak from their rental car and they promised that they will let their management know to see what they could do to help me clean up the oil stains. I had to follow up with them numerous times through text and phone calls and all they could tell me was that they brought the issue up to management but no response whatsoever about taking responsibility for the mess that one of their vehicles caused. If I had known that they were full of empty promises, I would not have wasted my time and energy even bothering asking them and just clean the damn mess myself instead of waiting and hoping that they take some form of action. Never dealing with this place again! read more

See all

I've used Enterprise at this location several times over the years with mixed results. However today's encounter was exceptional. My daughter was renting associated with an insurance claim. Manager Goef was professional friendly and turned us over to Brianna. Brianna was exceptional, patiently giving us all our options, she was engaging without trying to sell us something we don't need. We were in and out with a BMW in less than a half hour. Customer service was outstanding. Thank you Goef and Bri!!!! read more

Every thing went well and right on time. I barely had to do anything. Thanks so much!

Tried to charge me my entire deposit. Took speaking with a supervisor to get things fixed. Be alert and advocate for yourself

I was rear ended a couple of days ago and the other person insurance was going to pay for a rental car (because it was 100% the other persons fault) for me and told me to go to enterprise, I had a reservation and everything I go to enterprise and they tell me that they cannot give me a car because I only have liability for my personal car, They tell my that I can call the insurance company (geico) and see if they will pay for full coverage. Before I got the rental I kept asking geico if it was okay for me to get a rental because I am 18 and they reassured me that it was okay. After talking to geico and getting papers from my personal insurance I called them and told them I got papers saying geico will be paying full coverage and they say it is okay, I go and they are very rude and tell me no, one girl said "I am the general manager here and we do not do that". I walked out and said fine I will go to Hertz and they said in a snarky tone "okay good luck bye". I then called geico again to ask to switch the reservation to Hertz and I said enterprise was giving me a hard time and the geico person was shocked and said that that was weird because they shouldn't do that. I understand they are hesitant to rent a car to an 18 year old, but they knew I was 18 and still accepted the reservation. I am almost 100% sure geico wouldn't send me to this place if it wasn't okay for me to get a rental. Everyone was rude here and Hertz (which is literally 2 stores down) is so much better they told me enterprise was wrong and they shouldn't be doing that and that they would help me get a rental. Overall I would never go back to enterprise very bad experience ESPECIALLY with the week I have been having already the last thing I want to deal with is all these snarky people from enterprise. read more

I rented a car from this enterprise. Car was fantastic. Had no issues at all. Carlos A. Helped me on pick up and drop off. He was great. Very professional and made the process seamless. Highly recommend!! read more

EVERYTHING. Great customer service.. gave me an option of cars to choose from. Hopefully I can do business again

Wow! My girl rented a car from this place and she gets home and tells me that the visor is broken and she can't safely drive but the woman at Enterprise said for her to " tape it". Say What??? She let my girl drive home unsafe? Really? So after I tape it so my girl can drive safely we were driving around town and a had to stop quickly due to another bad driver. We were shocked to hear METAL ON METAL. The brakes were non existent on this car! Bad. Bad Bad Watch yourself here as I have found that cars seem to be turned around immediately and not inspected for our safety! My life was Jeopardized by this placed and I don't want to read about some family's lives ruined because Enterprise put Profit before my Safety! read more

Horrible service, I called them to change my rental for a small vehicle because I had an issue with my current rental. Unfortunately i keep getting the runaround. For 5 days now I've been told they'll call me once a vehicle is available yet I haven't received any calls. I had to Walk there waist my time and I was told I had to wait yet I've been waiting for days for a call back. They need a better system to track clients waiting or just better communication among the team. Over all the worse experience with a rental company. Also they told me i need to pay $50 by phone and when i got there they charge me $150 bad customer service read more

When I rented a car last month they didn't even schedule my shuttle, which I called to confirm. My appointment was at 8:30 I didn't get there until after 9 which resulted in me not getting on the road until 10. I had to drive all the way to San Diego for my brothers graduation which I was extremely late to. Fast forward to today I went to pick up my rental car; my shuttle was scheduled but it wasn't going to my address I currently reside at. I asked the guy over the phone do they take Apple Pay because that's how I was going to pay; he said yes AND even pointed out on their website it takes contactless pay (Apple Pay). I go to pay and they don't accept Apple Pay so I couldn't pick up my car today. It's so frustrating because I see if this was my first time but they have me in their system already. read more

I was told insurance would cover the cost of the rental upon pick up by 'Jane'. I purposely selected a car that would be covered by the insurance with no additional out of pocket on my end. When my car was ready at the auto shop, I went to return the rental and was told there was a $1.07 difference per day - plus fees and taxes - totaling about $5 per day. My balance due was $200 for 30 days. I was misled as I was told that I would have no out of pocket cost. The manager (Geoffrey) would not write off the balance and insisted that I signed what I signed and that his employee confirmed that she told me I would have a cost. I'm sure she doesn't even remember me from the 30+ people she helps each day. I will not be back to this location. read more

Here after seeing someone's TikTok video and finally someone had the same experience as my family Did. They tried to keep the car as a deposit by saying the car was "damaged" but we took before and after photos and they still tried to make excuses why we couldn't get it back. First off this place tries to fool their customers, one second you think their great at customer service until u see they take advantage of u. I think the manager is claresa not sure had a bad attitude and seems to hate her job. I'm glad someone is finally taking the stand with this location because they should provide great customer service and care about a customer's experiences . My experience was the worst and would like to recommend customers taking their business else where! read more

Excellent customer service. Waited an hour after close helping us into our vehicles. Great people

Horrible service, I've been calling to swap my rental for a bigger vehicle because I had an issue with my current rental. Unfortunately i keep getting the runaround. For 4 days now I've been told they'll call me once a vehicle is available yet I haven't received any calls. I had to Walk there and I see people taking off in suvs and I was told I had to wait yet I've been waiting for days for a call back. They need a better system to track clients waiting or just better communication among the team. Over all the worse experience with a rental company. Do not recommend. Update : I was told I would be reserved a Nissan instead I got a small sedan looking hyundai while another group took off with the car that was suppose to be reserved for me. At this point it is unbelievable the type of service and the guy tells me sorry I should If informed you. They lack people skills and communication skills. I'm just about ready to return the car and pay cash else where since I'm getting this through my insurance due to an accident . read more