The staff was fri only and the joining process was easy. Got a complete eye exam, waiting on my prescription. Large option of frames and they work with my insurance. read more

Enumclaw Vision has been fantastic each time I go in. Super quick exams no delays to make sure you're out and back to your day asap. They offer non-dilating option for eye scans which is awesome. Frames selection on display is admittedly weak but they make up for it by getting your glasses in less than ETA. Seriously, they quote you 2weeks for new glasses and they're ready in less than 1. Love it! read more

My spouse and I have been seeing Dr. Seburg for several years. He and his staff have gone above and beyond for us every time. I know that Dr. Seburg has some new office staff but they are all great. read more

I honestly don't write bad reviews as a policy because I feel like everyone has a bad day, but i don't want anyone to go through what we went through. This was worst experience I have ever had with a company! It took me over a month to get my son's contact lens prescription. I never got mine because they didn't have contact lenses for me to try so they ordered them and when I went for the fitting they had ordered the wrong ones and so they said they would send them to me by mail as a "favor" they sent the wrong ones! I finally gave up and went to Pearl Vision. I went to order my son's contact lenses with the prescription that I finally got over a month after his appointment and was advised that the prescription did not have the correct info from the Dr. So I am actually going to take my son to Pearl Vision and pay for another exam out of pocket because I can't do this for the rest of my life. When trying to talk to Dee the manager about the issues we have had she was very unapologetic and borderline rude. The whole experience has been so unreal I don't know how a company functions this way. read more

Everytime I get glasses here the adjustments are just wonky and the prescription is never right. I'm given reading glasses to aide in distance sight issues so frequently it's upsetting. read more

We've been seeing Dr. Seaburg for many years for our adopted kids who are on state insurance. Dr. Seaburg has been great, but the office staff is not. After our most recent experience, we will never be back, and we have to start over to find a provider that works with the state and treats my daughter's prescription that requires a specialist. I called a month ago and was told that a specific person had to make my daughter's appointment and she would call me back on the next business day. A month went by, so on the day my son was scheduled for a check-up, I called to ask how long I should wait for a call. She said she never got a message to call me. While I was on the phone making the appointment for my daughter, I mentioned my son had an appointment that day and would be there soon. She checked the schedule and said he did not even have an appointment. I explained that I had received text reminders (from the same number I've always received them from), I had responded yes, and that he was getting ready to leave for his appointment. She said the reminder was not sent by them and that it wasn't their responsibility because it was probably done by their call center. (So why did I get text reminders from their number?!) While on the phone, I was also told they no longer contract with the state, which they didn't bother to tell me when I made my son's appointment a month prior (after it went into effect). When I started to explain that it wasn't okay for her to pass the buck and say it wasn't their fault, she asked me, "Are you done?" and hung up on me. The office staff is rude, incompetent, and does a disservice to Dr. Seaburg. We would be willing to pay out of pocket for him, but we won't work with this office staff again. read more

I just had to write a review because I don't know what the other reviewers are talking about. Maybe they just had a bad day or something. My experience with Dr. Seaburg and his staff could not have been any different. They are all great! They made me feel welcome and helped me right away with all my questions. They are very knowledgeable and very nice. This is my first experience ever needing glasses. I brought in my prescription from my PCP. They have a wide variety of frames and the staff was very helpful explaining my plan options. I liked them so much that I brought my daughter in for her first eye exam. We had been suspecting that she needs glasses too. She really liked everyone there. She found some great frames for her first pair of glasses. They had them ready for her within 3 days! We will definitely go back for all our eye care needs! read more

This office has poor customer service, not a very warm or helpful attitude, and there were SEVERAL billing issues/confusion that luckily I caught. read more

I am considering filing a formal complaint against Dr. Seaburg. First, several years ago, he told my mother she has glaucoma and macular degeneration; another doctor told her she has neither. Second, in February 2017 she got new prescription glasses. August 2017 she went to a new eye doctor and was told her prescription is way off. Her newer prescription is perfect for her. Third, the eye glass fitting assistant was rude and terse to my 92 year old hats of hearing mom. And finally, the pressure to up sell products my mom didn't need was over the top; really, a 92 year old does not need anti-glare for better nighttime driving. Take no for an answer and get over it. Sorry. I was uncomfortable with the entire February 2017 experience and now that we had to go to another doctor 8 months later and pay $$ out of pocket (no insurance coverage) makes me grumpy. read more

Please see Amy B's review below. I don't think I could describe it any better. WORST CUSTOMER SERVICE. Not only rude but arrogant. There is another eye doctor less than a minute's drive away. Give them a try. You have nothing to lose and everything to gain. read more

I've been seeing Dr. Seaburg for as long as I can remember and each time I go in I remind myself how fortunate I am to have a such a good eye man. Let me be clear, I have PERFECT vision, and have had it my ENTIRE life, so it's not like he's had to order glasses or discuss Lasik with me or anything; but I also never get the feeling he is rushing my exam, even though he already knows the results before we finish. Dr. Seaburg is friendly, more then willing to answer any questions you have, and just a cool guy to shoot the breeze with during your exam. I know 95% of you Yelpers out there can't pick Enumclaw out on a map, but it's worth the drive for the kind of care you get from Dr. Mark Seaburg. read more

Super nice, Jackie helped me out. Great customer service. Walking in and speaking with the staff brightened my day! Will definitely be coming back. Not sure why the other reviews are saying things like that. Nothing made me feel like they were rude in the slightest. Great experience, highly recommend! read more

Dr Seaburg is the best doctor, very kind, knowledgeable, easy to talk to. Answers all your questions, really looks out for your eye health. Recommend him to family and friends and they love him just as our family does. We are very lucky to have him in Enumclaw. His staff is very attentive and patient, I just did the transfer to contacts and they were very helpful. Thank you for your service! read more

Although Dr. Seaburg is competent and knowledgable, there are a few members of his office "team" (Keep in mind I'm using that term quite liberally.) whose competency could easily be called into question, especially when it comes to proper charting notation, scheduling, billing and CUSTOMER SERVICE. If you are a new patient and considering working with this brain trust, I would strongly advise you to look elsewhere unless you have really low standards for patient care. read more

Terrible!! Clearly, it's about billing for as much as they can squeeze out if you at this place. They managed to use our entire two years of insurance coverage with one simple eye exam (we also paid almost $100 out of pocket for additional costs of the exam) and one pair of single vision glasses. We have great insurance and have routinely been able to be covered not only for exams but two pairs of glasses in a two year period. Sarcastically impressed that they managed to max out our coverage and charge us $200 additional to cover our one visit. Guess we will be going back to our other eye doctor. read more

Our family has lived in this community locally for over 12 years. I took one of my kids here, and will not go back. The economy left us struggling to hang on to our home & make our bills. After a year of oweing this office part of our bill, & having many other older doctor accounts owing, without a even a phone call, they turned us it PNWC collections, who immediately reported this to the credit reporting companys. This will not come off ever for 7 years! This is a bad Ass collection company that will not negotiate at ALL. THIS IS ONLY AFTER ONE YEAR!!!! I have clinics still patently sending us medical statements since 2008, being careful & caring about their customers lifelong impact. I was not good at communication here, but every time I would call to pay my bill this office was closed, quite often. Still I have completely lost my respect for their part in damaging our credit, until I am over 60 years old!! read more