We contacted Green Planet Restoration after our home was broken into. The intruder shattered a…read morewindow, hid in our gym room, and left blood on our equipment and belongings. It was late at night on a weekend, and after calling several other companies with no response, Green Planet was available and came out promptly. The representative and employees were very pleasant and professional. There was a discrepancy regarding the billing; however, they were very responsive and eager to help me understand the charges and resolve the issue. I truly appreciated their willingness to address my concerns. I would highly recommend them to anyone in need of biohazard cleanup services.

I had a leak from a bathroom upstairs. I feared it would cause mold. I had requested quotes from 3…read moreplaces. Green Planet was the first to come out. If you want water damage resolved quickly, they are what you are looking for. They were not the cheapest quote but they were the fastest. I got quotes from other places that included drywall repair but they were a few days out. So I decided to go with Green Planet because they could start immediately. The only thing was that their quote didn't include drywall repair. I was told it's another dept and I would need to get a quote or I can find my own handyman. Ok how much can it be? Well after the water damage was resolved, I started getting quotes for drywall repair. I found out it was very expensive. In fact, well past the quote from the other places that included drywall repair. If I were to do it again, I would get quotes for the complete work so I can compare apples to apples.

When we were officially found to have mold in our home a couple of weeks ago, I feel so fortunate…read morethat a friend recommended Restoration Masters. Not only did they do an incredible and fast job, they surpassed expectation at every turn. They kept telling me, "we'll have to check our schedule, we're very busy, it might be awhile" and yet here I am 2 weeks later with the job done. They also came in quite a bit under another quote. It was a great experience and I won't hesitate to call them again if the need arises.

We had restoration work done on our roof and were very pleased with the results. The team was…read moreprofessional, showed up on time, and completed the work as promised. The roof looks great and everything was cleaned up afterward. Overall, a smooth and stress-free experience. Would definitely recommend.

I discovered mold in my bedroom and received several bids for the remediation and restoration work…read more The most reasonable quote came from ARG Restoration. Gabriel took the time to walk me through several options based on my budget, clearly explaining the pros and cons of each one. He told me the project would take a little over a week after the mold treatment, but the team finished everything in just four days. The workers were friendly, professional, and took the time to explain what they were doing and why. They also gave me style options for how the room would be put back together. Best of all, the total price ARG charged to tear out the affected areas, treat the mold, and fully restore my bedroom was the same amount another company quoted me just for mold treatment. I was extremely satisfied with their work and would definitely use ARG Restoration again.

I reached out to Rafael several years for repairs on my home. He was responsive and great, so this…read moretime I reached out to him again for another roof leak. Big disappointment. The first initial call was great and fast. As the work began, delays started coming up in almost every single process. Before the work began, I mentioned there was a small section of pipe that needed to be redone, and he agreed to do it. As the repair progressed, he didn't address the pipe, and kept telling me someone would be back to do it later on. Work began January 2026, and it is now almost May. Rafael has become super unresponsive, kept scheduling with no shows, and pushing back the repair. Then he just stopped responding altogether. Up to this point the repair still has not been done. ARG Service with Rafael was with an insurance claim. It seems to me like they just don't reply after getting paid. Very unprofessional and irresponsible. I want to recommend ARG and Rafael, but this experience has been frustrating and disappointing

Very responsive. Ami (owner) was patient in answering all questions and concerns before project…read more Work done efficiently and thoroughly. Competitive pricing. Recommend highly to handle a difficult problem.

Ami (owner) and his team are great! We needed help finishing a lead abatement process on our patio…read morethat we began ourselves and then realized was bigger than we could handle - specifically in TWO WEEKS before our sons 1st Birthday Party. Ami was honest, respectful, and gave us multiple options on how to proceed to keep our budget in mind. His team went above and beyond covering areas that we originally didn't anticipate, and focused on making sure first and foremost the area was safe for our toddler to play under. We'd highly recommend Ami & Haztek to anyone needing Lead Abatement work!

We had a small but important job that we need to be done right. We entrusted it to Cari and her…read moreteam, and we were glad we did. Her team removed some efflorescence from a basement storage room. The job was done professionally, on time, and for a reasonable price. I recommend them highly.

I selected Sensitive Environmental among 8 companies after careful side-by-side comparison of their…read moreYelp reviews, communication, interaction, responsiveness and - price, of course! As it is the case with all vendors with no exception, you only know after the job is done and necessary certifications secured. Everything went very well - they showed up on time, delivered expected results in a short time, so I would definitely choose them again should I have the opportunity. Great job altogether!

Update to the Update as I am almost done working with Puro Clean…read more 4/20/25 we move back home. Just now, on my first visit into my office room, the window sills are filthy and seem covered in what is soot and windstorm remnants. I am attaching pictures. We did have repairs done to our ceiling since the remediation but not in this room and there's no way after paying Puroclean $45,000 for that remediation there should be anything looking like that in my house. My side room is also dirty in this manner. The manager Christian has not responded to my texts about this. They also took two panels of curtains but left all other curtains in the house? I'm assuming they needed to be cleaned. They also did not offer any haul away of total losses. I can barely make contact with them. The manager Christian is responsive when he wants something (like calling me asking me to take down this review) and responds when he feels like it otherwise. His voicemail box is full. The other office staff are in developing nations and not actually on the ground. Furthermore, in laundering my clothes/linens, they told me it would take two weeks. It's been at least 6. Management also specifically instructed that they not release my items to me even though they are ready because they were still haggling with my insurance. Even my adjustor was shocked at this behavior from a remediation company. Especially since I promptly wrote and they cashed without issues two previous checks for $25,000. We've had to move back in without our clothes, sheets, towels, etc which is challenging. They're ready and available but Puro Clean is holding them hostage; a business practice they were not upfront about utilizing when I sent my clothes in for treatment. Please please go to any one else for remediation and restoration but Puro Clean. Update: Puro Clean has requested I remove this. I did eventually hear from someone on the ground here in LA, Christian, and they refunded us the money we had paid to have our insulation removed (we're still waiting on the check to arrive via mail). I appreciate that Christian reached out and has been very responsive. I am happy with how he resolved the issue. However, I still think the whole discrepancy between our payment and what services were provided and the behavior of their call center representatives (Tobi) and on site person (Roman) was disingenuous. I am amending my review to 3 stars since Christian was responsive and we did get our money back. Original Review: We contracted Puro clean to do smoke/ash remediation on our house after the Eaton fire. When I did my final walk through, with Roman from the Pasadena office, he told me my crawl space was too tight (it is 12 inches) and so the insulation wasn't removed and I should have my contractor fixing structural damage remove and replace the insulation and that would be "easier." I was happy to do so. However, Tobi, from their office (which is a call center in Nigeria/Other countries making them very hard to work with) pressured me to immediately pay the full amount due on the service (which included removing all insulation and replacing it, which was not done). I foolishly paid. When I contacted Puro Clean to correct the error and get the part I paid for that they did not do, refunded they have been incredibly shady and dishonest. It's disgusting that they take advantage of displaced persons from a natural disaster. According to their call center (which is the only point of contact for customers) Roman, at their Pasadena office is now claiming all the insulation was removed and Puro Clean is refusing to return money their were paid for a service they did not do. Using Puro Clean has turned into a nightmare for us.

From the owner: PuroClean of Pasadena is the region’s only physician-led property restoration company, bringing…read moremedical expertise, scientific precision, and compassionate care to every project. We specialize in water damage mitigation, fire and smoke restoration, mold inspection and remediation, and biohazard cleanup, including crime scenes, trauma, fentanyl contamination, and drug-affected environments. Our physician leadership ensures elevated health and safety standards, evidence-based protocols, and meticulous attention to environmental and microbial risks that many traditional restoration companies may overlook. When emergencies strike, we respond quickly with advanced technology, clear communication, and a commitment to restoring both your property and your peace of mind. Our team is highly trained, certified, and equipped to handle hazardous conditions with discretion, professionalism, and medical-grade sanitation practices. Whether dealing with flooding, fire loss, toxic residues, or sensitive biohazard situations, we focus on creating a safe, healthy, and fully restored environment. PuroClean of Pasadena stands apart by combining restoration expertise with medical insight—delivering cleaner, safer, and more reliable results for homeowners, businesses, and communities.

In January of 2026 we suffered significant water damage to our home, at which time I contacted our…read moreHomeowners Insurance carrier, AAA, and filed a claim. One of the first questions they asked me was, do you have a contractor in mind to perform the remediation? I told them no, so they offered to put ProTech Construction in Arcadia on the Job, which I accepted and became one of the best decisions I made during that time frame. The first person they sent to our home was Ivan and his assistant (whose name I unfortunately forgot). They came to evaluate the damage and brought large dehumidifiers which they placed in areas with the heaviest water damage. Both men were very professional and knowledgeable and kept us in the loop during their damage evaluation. Upon completion of the damage Ray Lutynski took over and his task was to evaluate results of Ivan's damage evaluation and create an estimate of the cost to repair the damages and submit them to the AAA insurance adjuster for approval. Ray was a pleasure to work with he kept my wife and I informed throughout the process. He was very professional and knowledgeable about the remediation process and the insurance Adjusters requirements. Once Ray obtained the Adjusters' approval, the remediation task was turned over to Juan Lopez with Ray on hand to revise the approved estimates if required. Juan was also very professional and knowledgeable; he coordinated the reconstruction process which was completed on schedule. Juan accompanied my wife and I when we had to select various items. ProTech Construction also coordinated the packing and storage of our household items. It was a pleasure having ProTech perform the remediation of the damage to our home and would highly recommend them.

Protech did a great job, very professional and thorough in helping us navigate the entire process…read more I highly recommend them.

I cannot say enough about this company! I work with a property management company that uses JJ&S…read morefor several of our communities. Mateo has always been my guy! He is there for me no matter the time or request. He's quick & efficient and always happy to help. I seriously cannot say enough good things about JJ and S. Thanks for all you guys do and for being on top of the game! A special second shout out to Mateo for being awesome since the first day we talked!

Our experience involved serious frustration related to project management, communication, missed…read morecommitments, billing disputes, and concerns regarding the quality of completed work. What should have been a professional remediation process became an extended and stressful ordeal. Consumers should carefully review the contract before signing. In our experience, the agreement included a provision stating the customer could be responsible for the company's legal fees in the event of a dispute. We strongly encourage anyone considering this company to have the contract independently reviewed and to fully understand all terms. We also experienced aggressive collection tactics during ongoing negotiations, including the filing of a lien against our property. Homeowners should understand the potential consequences of contract disputes before proceeding. We recommend getting multiple bids, keeping all communications in writing, obtaining independent third-party inspections, and reviewing all invoices carefully. If others have had similar unprofessional experiences with this company, we welcome them to contact us privately.