Contrary to the negative reviews that are shown here on Yelp, my grandmother had a very positive experience with EPIC. EPIC not only provided her with a great provider close to her home, but also allowed her to utilize her insurance benefit to cover most of the cost of her hearing aids. Although it did take a few weeks for her to receive the hearing aids, my grandmother, overall, was very happy with her new hearing aids. Please do not let these negative reviews on this site deter you away from utilizing EPIC. Every patient experience is different and their staff friendly enough to be able to get my grandmother through the process of getting her hearing aids with ease. read more

My hearing aids never worked. I was told to come back in 3 weeks after "adjusting" to them. Still didn't work, went in, hearing tech adjusted them, sent me home to try again. Still didn't work, wait another 3 weeks, etc. I continually complained they didn't work but was never offered an alternative brand of hearing aid to try. After 4 months of exasperation they told me it's too late to exchange them. 60 day return policy. There's no way to evaluate them that fast if you have to wait 3 weeks between each appointment. $2,000 down the drain. Costco gives you 6 months. Wish I would have gone there for same price as my "discount from insurance" aids from Epic. read more

Billing department is TERRIBLE!! After 3 weeks and about 4 hours of phone calls for them to get eligibility information from the correct insurance, I was overbilled by about $1,700. I have now spent about 7 hours in the last 2 months trying to get refunded for the difference between what I was charged and what is on my EOB. I called back today on my "escalated" request from 2 weeks ago to be told that there were no additional notes or action taken since my prior phone call. read more

Have been waiting 3 weeks for a crucial hearing aid to be replaced due to the loss of the device. Have called repeatedly and emailed the company's CEO and no response whatsoever for 3 full weeks. read more

I lost my hearing aid ( the one Epic tried to deny me ) in December 2019. For 5 months they went from... it is not covered ( which it is) to you have to pay $400 for a replacement (which I was prepared to do) to no your insurance covers it you just have to write a letter detailing how you lost it (which I did) to no your doctor has to write the letter (which he did) to now we no longer accept your insurance (which my insurance is United Healthcare and Epic is owned by United Healthcare) to you need to start all over & find a new audiologist??? They have no idea what it's like to go without this vital device for 5 going on 6 months now. Plus I was disconnected several times when I called. So beyond frustrating. read more

After getting the first responder to a call (answering service or receptionist) they put you on hold telling you they are transferring you to the correct department and both my husband and I have held on for over 3 hours each time with no one ever taking the call. I have also left messages for them to return calls and hear nothing back. When they want money from you they will call you immediately. My situation is they overcharged me by exactly $2000.00 back in December of 2019. Today is March 4th, 2020 and they have not contacted me to refund my 2k nor will they take my call. Don't walk but run away from this company. They are the worst I have ever dealt with in my life. Their word means nothing. read more

Worst experience ever! Filed complaint with BBB after hearing aid order was cancelled by one of EPIC 's providers. EPIC refuses to refund my $2998 paid to them. I have been constantly lied to by everyone that answers the phone there. The latest lie by them was to the BBB when the pressure was put on them, they said that my refund was processed more than a week ago. The cc company says they have not received anything from EPIC!!! read more

After ordering hearing aid batteries from Epic, I decided to return them after never opening the box they were delivered in. Epic has to be the worst company to deal with, this has been going on for weeks that I have not seen a refund on my credit card. I have talked to at least 7 inept people within this company who claim they are trying to help me. I would like my $36.00 refunded back to me. Just a small reminder to everyone, don't get your batteries through this company as they are way overpriced - go to Amazon. read more

Employees are the worst. The billing departments all mest up. I could see why they only have a 2 star rating.

I would actually give them 0 stars also if I could! I think this is a newer company and insurances are trying to save money my contracting EPIC(the middle man) and making Audiologists and Hearing Aid Specialists to do all the fitting at a discounted rate. Took my mom in April 4, 2017 to get a hearing evaluation at their in network provider. Took the provider an HOUR to get ahold of anyone to fax them the prices. Why they don't send them out beforehand? Who knows. Once the provider quoted me the prices listed, EPIC called me quoting me a high price! My awesome provider called EPIC to clarify the prices. I guess there was a "problem with their system" and had to send the problem to IT to get the corrected price list. It's now June 13, 2017 about 2 months later and EPIC is still processing the price list. WHAT?? I want to give my mom her hearing aids already!!! EPIC is the worst, disorganized company and have the longest phone wait times ever. read more

Currently still trying to get the approvals done for my replacement hearing aids. First call by the hearing aid provider to them, my doctor had sent them a prescription they had refused it stating that he had not put down that he was a MD. Let me see this is a doctor that works for the Medical firm that I have my insurance through, not like it isn't obvious that he is a doctor. This was told us after waiting almost an hour on hold and getting told to leave a message five times. So my doctor redid it and sent it in the same day. I called Epic they managed to hang up on me four times and I am still not able to get the approval to pay what I owe. After reading all of these I am going to insist that they give me in writing what I owe including relooking at my out of pocket to ensure that I have met it, since they have told my hearing aid provider that I have. Looks like I may have to take a day off of work just to hold and get them to do their job that my insurance company is paying them to do. read more

Hearing provider (audiologist?) is great. Gave me batteries that lasted a week as promised (which is what I signed up for, actually wanted a rechargeable, but no model). But once the company started sending the batteries they lasted 1 1/2 days. You have to deal with the robo-answer system and then they have a list of questions you are required to answer before they will replace the defective batteries they sent. Essentially they make you justify why you think the batteries are defective (and you probably can't, but I refused to answer the questions). The fact the ones they send directly only last 1 1/2 days isn't good enough. Don't have time for this. I'm an atty and they went out during a court hearing the second day. Total red tape and bureaucracy. Refused to send me non-defective new ones. read more

The worst company to get hearing aids. It took us 8 days just to get a patient ID and every step after that was mismanaged. At one point, we had a representative from EPIC talking to another representative from UnitedHealthcare on two cell phones, and the second representative was telling the EPiC rep how to do their job. They don't care, they forward your call to another person who doesn't have any more knowledge or control of the situation. It's ridiculous! read more

This is the worst company ever. Told us for months that my father would receive his hearing aids within days. It took 2 months. The fees were ridiculous. The customer service- unclear or unhelpful, giving conflicting responses. After we received them, found out there is essentially no warranty. read more

I have to put one star to write, but the review should be NO STARS. This company is terrible, they never send the supplies you order, they continually tell you they are waiting on a purchase Order, even though the Purchase Order has been sent three times. They never call you back with any information, such as we didn't get a purchase order, they just leave you hanging. Calling their Supervisor, you get an answering machine and they (she)never calls you back. It is their practice to hear your order and then do nothing about sending it or trying to help you get the supplies you need. They could careless. Avoid this company at all costs!!!! terrible, horrible waste of time read more

Omg. This place makes a drivers license facility seem like Amazon. Horrible customer service. I waited 2 months to get my hearing aids. Basically Epic is the middle man and takes away profit from the hearing offices. So the Audiologists have little interest in working with Epic. The result is an epic disaster for the patient. This business model was created on a PowerPoint but implementation is a failure. Neither will allow the patient to be involved so you go back and forth with messages from one saying they are waiting on the other, and vice versa. To make matters worse, Epic makes you use some high tech crypted email system that requires another login and password each time you get a message. Tell United Healthcare this is a horrible service provider and to get someone else. read more

Total Ripoff!!! Epic hearing is worse than all the poor reviews say they are!! The consultants are incompetent! UHC forced me to go through Epic to get my hearing aids, I should have just paid the full price through my audiologist! I have tinnitus and have trouble understanding high frequency voices.The Epic consultant gave me a second "hearing test" then recommended a Signia Pure Primax 1x. I tried them for 2 weeks but they did nothing more than magnify ALL sounds. I researched and found out the Signia Pure Primax 1x doesn't have the capability to correct either of my problems!! When I told the consultant this her response was "well they didn't cost you anything"!! She said I could sent them back, which I did. I just recieved a bill for $175 for consultant fees!!! DO NOT EVER GO TO EPIC!!! read more

I work for a hearing provider and they are hard to deal with on my end too. The CSR's that work there are very rude and act like you are wasting their time. I hate dealing with them and I am glad that I do not have to deal with them as a patient. I heard so many horror stories on my end about them. So sad that they cannot provide proper patient care. read more

Epic deals through many Audiologists and claims to "SAVE" you substantially on hearing aid costs. If you shop around you will find that is not true. They are 25% higher than most others and use "list price" as their basis for saving you $. Sort of like new car dealer tactics. Their phone staff is pitiful and rude when you question their pricing. Best way to avoid being overcharged is to use an Audiology service that doesn't work with them read more

They were so pleasant to speak with on the phone. And we're able to get me set up with a referral right away and a provider.

I would give 0 stars if I could. I took my daughter to an Audiologist and after her hearing exam they got us set up with Epic so I could get pricing for hearing aids. The doctor told us we would get a call in a couple days with pricing details. I never got a call or voicemail from them. Only a statement in the mail a week later saying they billed our insurance $1300 and we owe over $700 for a hearing aid I did not even authorize. I called the number furious and then they told me it was not really a bill. They were having trouble contacting me so they sent the "bill to generate a call back". Seems illegal to me! Definitely unethical. I will never do business with them. read more

I have great respect for the audiologist I found through Epic Hearing (Dr. Robert Cohen), but next time, I need hearing aids (which, thankfully, will be 10 years from now), I will strenuously try to avoid dealing with Epic Hearing. Once they collected my money, they were very unhelpful regarding my claim with my insurance company. To make a long story short, the insurance company asked them for a diagnosis code, and rather than calling the office of the audiologist IN THEIR NETWORK, that they referred me to, they sat on the request and did nothing. My claim was denied. When I called Epic, they claimed it wasn't their responsibility to provide the information (even though my insurance company listed them as the preferred provider, and an insurance customer service rep told me that they were). read more

If I could give this company a -100 that would be my score!! We have been trying to order my husband's hearing aids through the company (our insurances preferred provider) since the first of August 2017. Each and every time they are contacted we get another song and dance about the paper work needed. Every time it's a different person we talk with and different paperwork needed. It's been over 3 months and still no hearing aids. This company is so disorganized!! read more

I would give them a -10 if possible. I was guaranteed a full refund up to 45 days if my hearing aids didn't work out. They were returned to the audiologist who immediately returned them to the manufacturer. The manufacturer within a week contacted Epic instructing them to give me a refund. It is now May 27 and no refund has been issued. I have contacted them numerous times and they say the credit memo has never been issued, or the request is with the supervisor, or the supervisor is on vacation or it will be processed today. I have been given all of these excuses. DO NOT EVER CONSIDER USING THIS COMPANY!!!! read more

The worst customer service ever! I had to call several times and speak to several different people in order to get things done. Only to find out that none of the things they had me gather was actually needed by my insurance other than a hearing test. Took me over a month to get my aid. Once I called and got upset with a supervisor they had my aid for me the next day. If you have other avenues to use, I would use them and save yourself the grief! read more

Went to my audiologist who got me connected with Epic. My health insurance covers 100%. I waited 2 months just to get the approval from Epic which they were to get from my insurance company. After waiting 2 months, wondering why so long, and questioning my Audiologist and my insurance company who tried contacting them 3 times and they never returned his call, I took the bull by the horns and phoned them myself. The customer service rep. I got said "I will clear this with your insurance company by calling them now and I will call you back" She called back 10 minutes later to tell me "I was covered" This took 2 months to make a phone call??? How do these people make money? or don't they care if they do???? read more