I had a mixed experience with this company. On the positive side, they did a fantastic job removing…read morethe calcium buildup on the pool edge--the results looked great. However, I ran into several issues with the service and communication. The original quote mentioned "startup chemicals," but it did not specify quantities. After the pool was filled, the manager came out and only added one gallon of liquid chlorine(not enough) see pic. When I asked about stabilizer and acid to balance the pH, he told me acid wasn't needed because the city water is already balanced, and that stabilizer was not included in the estimate. We disagreed on this, and he refused to add stabilizer. The situation became frustrating, especially when he said I was "difficult to deal with." Earlier, his crew had trouble locating the cleanout for about 10 minutes. When I got home, I was able to find it myself shortly after. Later, I called and asked him not to send his crew back since I had already started the sump pump and we discussed a couple of very small pinhole leaks that I didn't consider a big issue. Despite that, he insisted on sending his team again, and then mentioned that it was an extra trip that would cost more. I want to note that I treated his crew well--I tipped them and even offered refreshments during the work. Bottom line: the quality of work was good, but communication and clarity on the estimate were lacking. Make sure to carefully review all details in the quote before choosing this company.

They did a fantastic job cleaning our 17 year old granite pool tile. Great attention to detail,…read morespent a lot of time to get the tile as clean as possible. We really appreciated this company for delivering their service exactly as advertised, and showing great care in their work. They took no shortcuts, went above and beyond! We found their 50% off summer sale to be reasonably priced, and we will not hesitate to use them again.

I wanted to share our positive experience this week with Pool Shop at 3636 E. Ray Road in…read moreAhwatukee. We needed to have the sand replaced in our Triton pool filter, and Pool Shop offered the best price and quickest scheduling. Brian showed up on time and did an outstanding job servicing the filter and leaving the pool equipment area cleaner than it was when he arrived. Pool Shop replaced our filter and variable speed pump 8 years ago, and once again this week they provided outstanding service at a competitive price. Highly recommended. https://poolshop.us/

was told they the price for servicing my pool per Month was around 120-150$. Then I get a deduction…read morefor 323$. i called. They said they used like 75$ in chlorine tabs. The guy taking care of it didn't know what he was doing. One week it's clear then the next he did something and it had a green tint. no idea what he's doing back there. But to charge me more than double and not to call me about it first is crazy. If you're treating pool and you mess up something it's not my fault. I shouldn't have to pay extra for someone not understanding how to treat the pool. i cancelled service and the owner won't call me back. Place is ran horribly.

I didn't want to write this review, but unfortunately here we are. We had Pool Service Gilbert…read moreclean our pool for a couple years, no real problem there, until dirt started showing up in our pool all the time, even immediately after they cleaned. They recommended we hire a pin point leak detection company, who drained our pool and found no leaks ($650 down the drain). Separately, they recommended acid washing our pool and we trusted them when they said it would bring out the white in the pebble tec. Instead, we got unsightly streaks throughout our entire pool. We hired a new pool company who promptly found the source of the leaks (a twisted O-ring that happened when the previous company changed out the filter). Replaced it for $25 and no dirt since. But the ugly discoloration remains, and I've tried working with them to help me repair this, to no avail. I'm highly frustrated every time I look at the pool.

the cus service was amazing and very helpful to answer any and all of my questions . very fast and…read moredefinitely recommend

I've been coming to B&B Pools for years and its the only place I'll buy pool supplies…read more The staff here are very knowledgeable and I trust their advice and the products. You can get your water tested here, and the service pool cleaner machines -- and only charge for parts, not labor! Its also a locally owned small business, so shopping here keeps more money in our community. Pro tip -- park behind the store!

**SCOTT TALLEY - BEWARE** I was recently given a…read morerecommendation from B&B Pools for our pool deck repair / surface. They provided Scott Talley. Scott came out to our house and reviewed the job and took all the measurements. We agreed to move forward and have him do the job. He showed up and began painting one of our pool boulders which wasn't even close to being what we originally had (he was using blood red). Shortly after he started doing that, he called me and informed me he was walking off the job, with no legitimate reason for doing so. Not sure how a contractor does something like this but now we are stuck with and incomplete job and a half-painted pool boulder. With that said, beware of Scott Talley and do business with him at your own risk. I have also alerted the B&B staff regarding referring this guy moving forward.

The pool tech always does a great job and the pictures are a great reminder that the pool was…read morecleaned that week.

Highly recommend doctor pool. They are my go to for anything regarding pool servicing. I sell homes…read morehere in the valley and recommend to all of my clients!

Of course it's winter / too cold to swim but I like to hang by my pool as a Reflection Pond when it…read moreis too cold to swim. LOOK AT HOW MANY TREES I HAVE IF your pool isn't as clean as mine. You need to use Octopus Pools. All week with the wind and branches and leaves. Here is the weekend and I am enjoying my pool as if it were SUMMER. Well done Octopus and thank you. I was emptying the basket and sweeping all week concerned about overload on the pump... AS ANY HOME OWNER SHOULD DO but when I went out today and it was this SPOTLESS I had to post a review. I highly recommend this company.

100% totally unreliable. Cannot be trusted. I waited 2 weeks for a scheduled repair and nobody…read moreshowed up on the appointed day. When I called to inquire if i had the date and time wrong, this is what I was told. "The owner decided you live too far away and he didn't want to make the drive." The lady who answered the phone said she thought the owner called me. I checked my telephone records, and my email. He didn't. Besides being unreliable that also makes him untruthful. Be careful,

We moved from Idaho and have never owned a pool before ... Basically, we had no idea WTF we were…read moredoing with our pool. These guys came in, fixed the mess created by a previous pool service company and have been fantastic to work with ever since. They're always quick to explain exactly what's going on with our pool and clearly lay out all of our options for new equipment. And they're reasonably priced! Can't say enough good things.

TERRIBLE EXPERIENCE! I was delighted when ASP started doing…read moremy pool. Unfortunately after about four weeks the pool technician I had that was doing a great job was no longer doing my route. Someone new came out along with another person. It appeared the one person was a trainee. The CYA level in my pool had consistently been at 100 ppm. After two weeks of the new techs coming out, per their report they added 3lbs of shock. This caused my CYA level to jump to 300! Also, the following day after the shock was added it did not all disolve. There were two areas on pool floor that were approximately 24" in diameter with shock. This can stain the pebble tec per the owner of ASP. I took and brushed it to make the shock dissolve. It should be 50-80 ppm, but with our extreme temperatures 100 ppm is acceptable from what other pool owners have told me. With the CYA at 300 I asked Clint, the owner, what should be done? He said to keep an eye on it until July and if it was still high they could drain and refill pool. It is too hot in July to drain a Pebble Tec pool in fear of cracks so I wanted it drained immediately. I assumed that would be on them seeing they created the problem. He said no, it would cost me $475 for drain, refill and add chemicals! I was appalled to hear this. I rented a pump and drained it myself. I can see mistakes being made, but, to have a professional pool service not own up to their mistakes and putting the problem on the person using their service is unconscionable. I dropped their service immediately.

We used the folks at Titan for 3 months at our new house because they did the pre-purchase…read moreinspection on the pool. While the weekly service was timely, there were several problems with their work. When they replaced the filter until, they left the old filter on site, even after repeated requests to remove the old filter. The pool never really looked clean. Many of the popup spouts on the bottom of the pool did not work. They said it was because of clotted pipes or bad pop-ups. I finally gave up and got another pool repair team and in less than a week, the problem was fixed, in one visit, and the pool looks great. Avoid these people they don't seem to really care about the work they do.

I frequently use these guys when I have issues with my pool. They are smart, have a fast response…read moretime, work for a fair price, and are friendly. I will continue to use their service, and definitely recommend them to others in the area.