I cancelled my plan in March, and I'm still getting charged for it. I received zero emails about this until now. I remember being told about "system problems" when I called them in March, and I'm seeing that it's a trend among callers. Scam? Starting to sound like it. Very disappointed in my previous apartment complex (Griffis North Metro) for pushing this company. read more

Tried calling their customer support to cancel my policy, but for some reason the call always gets dropped. I also can't cancel my policy online either. These two red flags make this company very suspicious. read more

Called eRenterPlan to renew my policy and the service rep was really rude and hung up on me. She didn't explain my policy well and kept asking me with condescending tone "do you understand?" I wanted to remove the unemployment insurance coverage and she got unhappy. Stay away from this company. read more

Fraudulently charged my card once a year for 6 years. Refused to accept cancelation and is a complete fraudulent scheme do not work with them, Truly. I promise you you will regret it! read more

mmmmmm NO!!! horrible customer service rep. She was by far the worst CSR I have ever encountered...

hey fuck you all. A customer service guy just hung up on me for no reason. Also it took forever to wait on the line if you have questions about your insurance. Once I select the option for requesting a new quote, they picked up their phone immediately. What a fucking joke. Fucking shitass company. I waited for fucking 20+ mins, he just hung up on me and I need to wait 20+ mins again. read more

They're alright. It was really easy to request a quote and set up a policy when I moved into my first apartment. However, their premium is way too expensive - you're better off switching to AAA, Geico, or State Farm to get a cheaper payment. I just submitted my cancellation earlier today, so here's to hoping that it is successfully processed. I tried to call their contact number but was told to try again at a later time... sorry but if you have a call center, you should be available to accept the call no matter what time. Disappointed that I wasn't able to get in contact with a rep because I do have a question that isn't answered on their online FAQ. read more

I moved out of my apartment in January but was still being charged through March. Had to cancel my credit card and get a new one because they wouldn't stop charging me. I emailed, no answer. I called their main number, and was on hold for hours. Their website doesn't recognize my policy number so it won't let you log in, so there's no way to cancel online. Shame on my apartment complex for recommending them. Got an email about my card not working and to call the number (877) 380-8715 to give payment. I bet they'd answer that number pretty quick if someone is here looking to cancel. read more

Quick, easy to navigate process. Recommended - so far. I reserve my fifth star until the end of the policy. I hope I won't have to do a downward revision at the end of the policy. But, for the time being, innocent until proven guilty. -- read more

The customer service phone number never works. I had opted for quarterly payments for my insurance. Just before start of next quarter, I received an email stating that the amount would be "automatically" deducted from my bank account which I had authorized earlier, however, the amount was never deducted and my policy was cancelled. I had to purchase a new one after that. read more

They should honestly allow you to put 0 stars. Do not get involved with this crooked company. They are the absolute worst. I moved out of an apt at Inwood West in Woburn mass, 13months after I left the apt I realized they were still billing me monthly. When I called they refused to give me my money back as they had not received a "written statement". That is complete bulls and they charged me over $300 after leaving. You can't tell me they don't require apt numbers when applying and had no idea they were charging two customers for the same apartment. I would stay far away from this rental company and inwood West as well for backing them. read more

Get coverage from AAA instead, who can get it cheaper than erenter's special' rate advertised by your landlord.

eRenterPlan- DO NOT USE THIS COMPANY!! They charge you when you no longer have a policy. I received conflicting emails and letters. I attempted to contact eRenterPlan at the number on the email numerous times by phone. The same message is always on... We have a high volume, wait is approximately 10-15 minutes. Sometimes, I would be on hold for several hours before I would hang up. I have left messages. They did not respond. Their answering service goes around and around and I cannot get a live person on the phone. I contacted American Modern Home Insurance Company, the underwriter of the policy. They cannot assist. I have disputed the charge with my bank. I am filing a complaint with the Better Business Bureau. I did some research... I filed a complaint with the Better Business Bureau. Its headquarters is in Carrolton, Texas. The parent company is RealPage, Inc. and is located in Greer, SC. read more

Worst company I've ever encountered!! Called to make an unemployment claim and they said I wasn't eligible because I'm an independent contractor?! Although they take independent contractor money out of my bank account every month for this bullshit plan! Never in life will I ever do business with them again! There is definitely a reason why they have 1.5 stars on yelp! Buyers beware ! I read reviews before I purchased my plan and like an idiot I still purchased even though I had saw they were a horrible company ! Please don't make the same mistake I did ! read more

After emailing erenters they went ahead and took care of my problem. Truly a professional company and appreciate the fast response ! Thank you read more

I know everyone hates a good review among a sea of terrible ones, but I have to be fair. I generally hate every insurance company; I feel that most are eager to collect your money, and you're lucky if they settle for even a fraction of the value to repair or replace your items. I paid $12000 to Geico over the last decade in car insurance, never made a single claim, and they cancelled me because they found out I was an Uber driver. Agreed, I was in violation of their policy, but still, not much loyalty to their customers, or Marine vets. I figured if I ever had to make an insurance claim for property damage with eRenterPlan that it would be a nightmare. But it wasn't...at all... About a month ago, a steam pipe broke in the ceiling over my bedroom. It happened while I was sleeping, so I didn't notice until I woke up and my computer and desk were completely soaked and my bed had taken on probably 5 gallons of water. In all, about $9k of stuff was damaged. I was compensated for nearly the entire amount. And had I chosen to replace all of my damaged items, I would have been compensated for the entire amount. It's also fair to mention that depending on where you live in the country, your plan will be underwritten by a different company. I live in San Diego, and the company that underwrote my policy was American Modern Insurance Company. And it seriously was painless. It took about 2 weeks for the initial check to come. I replaced most of my stuff, sent copies of my invoices, and my agent sent the next check for the depreciation value out that same day, along with a supplemental payment for other items that had been damaged but not claimed. All I was thinking when I woke up and my bed was soaked was, "I didn't pee, right?" And then I immediately thought, "Oh God, I hope I've still been paying my insurance policy!" And I'm so glad that I have been. Get renters insurance, it's like $12 a month....I've been paying it for 3 years. That's $432. I just had $9000 worth of stuff replaced. It's worth it. I haven't had a bed this comfortable in years. And lastly, I'm sure you're thinking that I have a bright future in insurance sales. I assure you, that is not the case. Look up my other reviews...none of them are good. This is my first good Yelp review, probably with many more to follow. I can't be only coming on here to lambaste companies that I hate. read more

Amazing customer service. Just call them, super easy cancellation I have been using erenter for about 3 years now. Thanks again read more

My very good friend had received her refund check for the damages to her belongings and the check BOUNCED !!!!!!, she tried to speak to someone but the women she had been dealing with is on vacation and no one seems to know what to do now. How can a company not know what to do ????sounds like scam so hopefully this review will bring some resolution to this issue read more

They plan suck, customer service hahaha if you call it that,sounds like a bunch of 15 year olds that are just hitting puberty and are pissed off at the world,I would look elsewhere,they will keep charging your account after you cancel your account,be aware! read more

I called ERentersPlan on the phone on a Sunday. The person was very nice and I had insurance in a few minutes. The price was very reasonable. They sent insurance confirmation to my landlord and to me in an email. Fast and easy. I recommend it. read more

My pipes has burst 2 times in the last 9 month at my current apartment and these guys have taken care of me both times. The latest time they even set me up in a nice hotel because the damage was so bad. Every time I call them I get great customer service. I can never say anything bad about them. This last time- my apartment flooded at the beginning of the month and 3 weeks later after we sorted through everything I had a check to cover all of my damaged property. E Renters get 5 stars from me!!. Honestly I would give them 10 if I had the option! read more

These guys keep sending harassing emails that I am not compliant with renter's insurance even though I have my own renter's insurance policy from other company and my leasing office confirmed it. I have never used this company before. I replied to the email with my proof of insurance, but they kept sending emails like, "This is your 3rd and final notice. You are out of compliance with your lease terms and need to take action immediately to obtain a renters insurance policy. " Annoying! read more

I don't know why people give bad reviews to this co. I just called to cancel (no longer renting). Eric the customer service rep was great, and I am getting a quote from them on car insurance. Great customer service even on a Sunday afternoon! read more

I've used eRenterPlan insurance for over 2 years now. I didn't have a problem until I went to try and cancel, and until I spoke to other insurance companies about their prices (but I'll put the blame for that on myself). Explain to me how I can 1.) change anything about my policy ONLINE 2.) click the button to cancel my plan and put in a forwarding address ONLINE BUT, I can't seem to actually CANCEL my policy ONLINE! I went 2 days thinking that cancelling my policy online had worked... NO! They make you call and they don't even have 24/7 phone services. I'm sorry, but insurance companies are everywhere, and I would rather take my business to a company with better customer service. If you're looking for rental insurance, look elsewhere, it's just as cheap if not cheaper. read more

I've contacted customer support back in fall because my lease with my previous apartment has ended and was promised that the plan would be cancelled, but I got an automated email today over half a year after stating that I still have a policy and will be automatically fined from my bank account in the next couple of days. It's extremely frustrating that their site is down and I can't talk to an actual customer service representative on phone. I don't even have an active lease for this insurance policy. read more

Excellent Customer Service. We were looking for a renter's insurance plan and the agent helped us find a great policy at great price.

It is the company suggested by my current apartment complex. The price is reasonable, and the times I've had to call Customer Service have been few and pleasant. If any changes need to be to the policy's coverage, they have to cancel the current policy and start a new one. That's unusual, but works fine for me. They refund the proportional part of the previous policy in a few days. read more

DO NOT get insurance from this company! Ever! Extraordinarily terrible service. Their website has been broken for over a year (including functionality to log into your account or reset your password). Their rates are higher than other services (I've now switched to esurance at almost $100 less / year). After a year of terrible service, I called to cancel my plan. The CS representative that I finally got ahold of (it took multiple calls to even get through) informed me that the plan would be cancelled and no further charges would be applied to my card. I made sure to ask the CS rep "So you're 100% sure that I have successfully cancelled my plan and will no longer be billed at all from this date onward?", to which he replied "yes sir, your plan is entirely cancelled, you will no longer be charged.". Well guess what, a month went by, and I got an email from eRenterPlan stating my card was about to automatically be re-billed "on or around the 3rd of March" (on or around?). I replied to the email as there was no text in the email stating that a reply shouldn't be sent to that email, and a day later I received a response containing a large series of error messages sent from their server. Myself being a computer programmer professionally, I was astounded that this occurred as automated email systems are extremely simple to setup. So I tried calling them to sort it out. After being on hold for more than 10 minutes, I got through to a CS representative. I told the rep that I had cancelled my service and received an email stating I was going to be rebilled. His response? "Hold on a moment while I transfer you to an agent to cancel your plan.", at which point he switched me back on hold before I could respond. I remained on hold listening to extremely dated elevator music for the next 10 minutes until I finally got someone on the other line. Their reasoning for the email I received was "the system doesn't know your credit card has been removed so it just automatically sent you that email. You won't be re-billed.". Well, great, I won't be re-billed, but the tech supporting your system isn't smart enough to do a simple query to determine which accounts need to receive a rebil notification email, your website is down constantly, and your email service dumps error messages in responses? That sure gives me a lot of confidence in the fact that you're telling me the system will "work as intended". If I do get re-billed I will be filing a complain with the better business bureau and another review on here. Hopefully my terrible experience can save someone else a lot of hassle. read more

Awful service. I called 3 days ago to inquire about coverage on my plan and never received a return call. I am now trying to cancel my policy and keep getting placed on hold for over 30 minutes waiting for an "agent" to process my request. read more

Stay away. Company is a scam and you can't cancel on their website. They also just leave you on hold when you call. Still trying to figure out how I can cancel my policy. Definitely regret using this company! read more

I want to give these guys a negative rating if possible. They just are after you for money. I moved out of a place two years ago and they still were deducting insurance for my old place. read more

Requested a refund a month ago and I keep getting the same "its in the mail" line. Still no refund to be found.

It took almost a year for them to quit charging my credit card after many emails, phone calls and disputing the charges with American Express finally had to but a Block on them for it to stop. Don't know how well they pay claims, but they make it almost impossible to cancel. Buyer be wear! read more

I hate this company. Website never works. took me two months to set up, and when it finally allowed me to, they changed the settings requiring username to be in a different format. followed the prompt just for it to say my information (taken from my bill) does not match their records!! My apartment complex recommended this company, and although I am happy with them, I am bitter that they chose to get me involved with such a company. Please if you can avoid them like the plague. Now I must sit back and determine a way to pay my bill, never had a problem with a company getting money before. read more

Holy Moses these people are corrupt!!!! We cancelled our plan repeatedly after moving out of our apartment and 2 years later they were still charging our bank account and would auto renew a policy....the most recent rat I spoke to there was Mike and he promised me the account was closed...then I was auto charged 3 days later. read more

I tried to call the different numbers listed to cancel my renters insurance, no luck. I did find an online form I sent in. I asked for confirmation after sending in the form 3 times and NOTHING! After reading the reviews I decided to call my bank and let them know not to accept any addition automatic debits from this company! Customer service is non existent with these guys. I recommend to all new potential customers stay away! read more

Like many others I was forced into the scam that is "renter's insurance" by my apartment complex. Everything seemed to be going fine until about 2 months in, when my apartment complex started posting notices on my door that they were told by eRenterPlan that my insurance policy was cancelled and that my complex was going to evict me if I did not get a new insurance plan. Though when I checked my bank account to see if they were debiting my account I found that not only were they debiting my account, they even had the nerve to double bill my current month and then say my account was cancelled. So I tried logging onto eRenterPlan's website to see what was going on, but every single time I copied and pasted my login info from the confirmation email they sent when I signed up, every single time it said that I did not have an account with them. When I called eRenterPlan to resolve this problem, the lady who answered the phone asked for all my account info and I gave her everything they had sent me and she still couldn't seem to find it for 15 minutes. Finally after pulling up my account she noticed that the reason they were "cancelling" my account was because they tried billing my account ONCE for the current billing cycle and just said "screw it" after it declined. She then proceeded to berate me for not having enough money in my account, and even after I explained that it was a banking problem and would be rectified within the week (my debit card was stolen) she still said that "it's not MY problem you can't pay your bills SIR" (caps indicate that extremeley snooty tone that makes you want to strangle someone through the phone). I proceeded to ask her why they just didn't use the 1 month credit I SHOULD have on the account from them double billing me, to which she replied that I have no such credit. I told her about the double billing, told her I have the bank records to prove it, and then she went right on to flat out call me a liar even though I was looking at the charge on my bank's website right at that very moment. Livid at this point I demanded to speak to a manager, to which she refused. Asked for a name, again a refusal... Seems like Bert & I might've dealt with the same lady... Here is a tip to save you a lot of time, frustration, and money; Avoid these people like the plague... The ONLY, O N L Y positive about the company is signing up is much quicker than any other company I have been with. read more

Went with this company because we were new to the state and the complex recommended it price seemed a bit steep so after a few months I decided to call in to see if they are more affordable plans. Waited on hold for about 15mins someone answered the phone but they were busy talking to a coworker about their plans for the weekend to hear me. Then I hear a dial tone the SOB hung up on me. How unprofessional, called back and was told their offices are now closed :/ office hours are not posted on site so wasted time calling and waiting. Since I was unable to get a quote for a better price I went shopping elsewhere. Ran into an app called Lemonade. Gave me a better price literally 1/4 of what I was paying for more coverage. I will making sure my complex is aware of this new provider would be a much better recommendation to new tenants vs eRenter. Also will notify every in the complex i come across. May not affect the company personally but, hey at the end of the day its less money in their pockets and more in mines. :) read more

eRenterPlan provides overpriced renter's insurance and is among the least customer-friendly insurance brokers out there. Even the simple act of cancelling your policy is made difficult - there's no option to cancel online, you have to call their customer service support number, and you're likely to experience long wait times (I waited 20 minutes+ before giving up). Far better options exist. read more

If I could give them a big fat 0 I would! The rude customer service rep hung up on me, I'm not even insured yet. (Just trying to establish a policy) Just can't imagine if I were in a situation and needed them. Screw you too erenters! read more