Bill you are AMAZING!!! I went in to assist a friend who bought a car and it had some mechanical…read moreissues. Although we were assisted by a saleswoman, I saw a manager and asked to speak with him. His name was Bill, he had a nice strong handshake and gladly took time to speak with us. Bill gave us his undivided attention, he heard and acknowledged every concern from my friend. Bill was authentic and came up with a workable solution and we left very satisfied. Thank you Bill, I personally look forward to recommending more friends to CarMax Ontario.

I came in today after speaking on the phone for three hours with finance, was transferred to…read moreseveral agents and all did not know where the other left at, it took 3 hours fill out a company application. They approve the entire process, I come in and they hard inquired my credit and asked two twice while docking me points due to their discrepancy. We drove from Venice California. They asked to check again and hard knock my credit again to check again, did not offer to amend the mistake that they made while affecting peoples credit scores. The sales man kept walking to talk to his manager his manager hid behind the chair that was visibly behind us. I asked for something in writing to provide to my creditor due to their mistake to dispute and they had nothing to provide. This place is scamming businesses and consumers alike by blaming their international customer service line. To top this off, the notes placed also showed they said they left a VM. When no call or Voicemail was ever provided, I asked to pull the recorded calls and also no recollection on twist behalf. The manager finally comes out and says their is nothing I can do. The lack of customer service is clear, the manager stated,"you got $14,000?" No sense of logic to their own inconvenience to consumers. Recommendations to report to BBB for unethical business practices.

My Experience(S) at Certified Auto have all been extremely wonderful (especially because "Car…read moreShopping" can sometimes hold "Unwanted Surprises" if the vehicle is not in Excellent Condition. My Grandson was able to find a really nice 2012 Dodge Charger there (with a "Perfect Score" when taken to a 3rd party for evaluation); and I also found a 2014 Honda CRV (a few months later) -- which also passed evaluation with Flying Colors. My personal thanks to John, Elias, Corine, and Luna for the Excellent Service and Selection. I would highly recommend Certified Auto in Upland for anyone who is looking for an Excellent Used Vehicle, at an Affordable Price!

The sales person John was kind and courteous. Enjoyed the test drive with my teenage childread more

10/10 service! Luis and Oscar were extremely helpful and didn't make us feel any type of pressure…read moreto buy. once we did decide to buy they were willing to work with us and listen to what we wanted and work with that. If you have any concern about the car you want to buy just let them know and I can almost guarantee they'll help you out. I would send anyone who wants to buy here!!! GREAT SERVICE

We purchased a 2015 Jeep Wrangler from Fiesta, all the employees, Vito, Luis and Oscar were…read moreabsolutely wonderful, they were very professional no pressure, they even let us see the Carfax on the Jeep, I recommend Fiesta if your looking for a good used car. Mark Arrants​

Best car selling experience! If you need to sell your car and want a fair & hassle free experience,…read morethis is the way to go. We called Javier in the afternoon he gave a price for my Tesla Model Y over the phone and by the evening came by to my house with his wife Abby with the check and to pick up the car! The price was fair and more than I was being offered for a trade in. Javier was referred to us by friends and neighbors that also had great experiences. They can also assist with buying vehicles, if you have something specific in mind call them and they can help you out! Will even deliver the car to you. New way of doing business that makes sense! Who has time to haggle for hours at a dealership?!

Extremely quick and fair. No haggling, handled everything I…read morerequested. Highly recommend!

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

Having known Richard for many years I sent him an email telling him that we were looking for a 2025…read moreor 2024 Nissan, Mazda, Toyota, or Honda. He contacted us right away asking me a few preferences and I responded. It was down to a Honda or a Toyota and after thinking about the advantages of either one, we decided on the Honda CRV-EX FWD. Three days later Richard called and said he found one with the exact preferences and the price was good. We decided on that one. Today we picked it up!! Everything was great! No pressure, no sales tactics, just a friendly face doing what we needed. He reviewed every system of the vehicle to us in detail!! Why aren't most dealers like this?! It sure looks great in our driveway! Thank you, Richard!!

My experience has been great over all, I had to adjust to the gear shift to get comfortable with…read moreit, I thought it came with a CD player-- but that's okay, other than that, I'm happy with the purchase, I love the color; and it rides so smooth... i'm happy with the way that it runs, it is very quiet, I believe I will be very happy with it. Thanks Andre Johnson

This is my first time selling my car here. There was very little interaction as most work are done…read moreonline. It was actually super easy, a child can do it. But they're not of legal age. It starts with Carvana's website to sell or buy a car. Go through the questionnaires and steps. Towards the end, they break down what you need to upload to Carvana. Once it's all done and submitted, you can either have them pick up your vehicle or go there in person. Since I live so close to Carvana, I drove my car there for drop off. Keep in mind that once you go through their website and completed the paperwork, you can still keep driving your car even though you've already submitted your mileage. At the actual Carvana location, there is a sales associate who finalizes your transaction. He/she will give your car a look over and make sure everything is in order. The they hand you a check, boom, you're done!!! My car was paid off by Carvana in a little over a week. Zero balance. Overall, super quick, super easy. And this is from someone that has never sold a vehicle before! I got more money from Carvana than Car Max and various Toyota dealerships. Nice! Inside, is like a high tech machine inspired by the Japanese. The rotating platforms is amazing to watch. You can stick around and watch if you like. It's neat. All the cars you see inside the glass tower are all sold already. They're just protected from the elements for the buyers so they're not sitting outside collecting dust and getting dirty. Will I go there again to sell future vehicles? Yes. And I've already made a couple of referrals already. Will I buy a car from them? Most likely not. I prefer new cars. Always.

Will definitely be recommending this business to everyone, smooth process, felt a little iffy in…read morethe beginning because I didn't actually go to their dealership but after talking to them and meeting them at Toyota dealer felt very comfortable. Got a great rate, delivered to my home, and super easy transaction.

This is my second time going through Luis at Valentia Motors and I will never purchase a car on my…read moreown ever again. The process was so smooth and painless, I highly recommend! Buying a car can be a really stressful process and can take hours. Luis does all the backend work for you and makes it as easy as testing driving your car, signing, and on your way without the hassle of negotiating. If you want the best deal for a car, go with Valentia Motors, you will not be disappointed!!

After spending three days viewing vehicles, test driving, calling, working numbers, and coming up…read moreshort, it turned out the best deal was right in our own backyard at Citrus Motors. We were on the hunt for an EV9 that matched our preferences, and came up against dealers unwilling to drop their dealer add-ons, unwilling to be transparent with numbers, and overall giving us bad vibes. Enter Citrus Motors Kia. A phone call from Walter and the manager and we were able to come to agreement on a brand new EV9 GT Line. We got there as they were closing up shop but the team stayed until we were ready to roll. Side note, this happens to be the second Kia we have purchased from this particular dealer. Last time, they were located elsewhere. The new facility on Guasti is clean and even the restrooms smell good. Cool decor, free water and coffee, a couple of vending machines, and comfortable seating are nice amenities while you wait. Also, this is the only dealer that has offered a clean and tech-savvy signing experience in my 25 years of car-buying (all electronic). And all the guys who helped us out were super cool. Shout out to Michael V. for being efficient, thorough, and professional. We forgive him for being a Niners fan. Walter was awesome, as well. The EV9 is a super cool vehicle and we're pleased to be an all EV household now. Two thumbs up, highly recommend

I recently visited Citrus Kia after receiving an email from the Used Car Department regarding an…read moreestimate to return my lease and purchase a new vehicle. Upon arrival, I was greeted by a very kind young lady in the service department who walked me over to speak with Justin in sales. Although Justin had been called to assist me, I overheard part of a phone conversation that made him seem uninterested in helping. I even asked the young lady if he was available to assist me that day, and she politely assured me that he was. I then went to get my daughter, since it is her car, and we waited to speak with someone. Fortunately, we were greeted by Oscar -- and he completely turned the experience around. Oscar was outstanding. Professional, knowledgeable, patient, and genuinely helpful. He truly did his best to assist us and made us feel valued as customers. If Oscar had been the only person we dealt with, I would have gladly given this dealership a 10 out of 10. Shoutout to Oscar for exceptional service. I hope Citrus Kia recognizes and appreciates him. I only buy from people I trust and who know how to treat their customers -- and Oscar absolutely earned that trust. Thank you, Oscar. Wishing you a lifetime of success!

Literally horrible not even two weeks into having my Mazda and the check engine comes on took it…read moreback to the dealer they said they will fix it they give me a call back to pick it up because supposedly it was working and ready to go but when I go to pick up the car the engine was smoking up and the rims were all scratched up and with a crack going down the bumper and the car still had the check engine light on.

At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.