If you are looking to purchase/lease a vehicle I recommend Mark Christopher Auto Center. Jose…read moreEnciso is the Internet Sales & Leasing Consultant who helped me with my purchase on Tuesday and he did an awesome job. He listened to my over the top requests and went above and beyond along with other staff to get the deal that I wanted done. I've been through the process of buying a handful of times and spending my whole day at the dealer was stressful and tiring. But this experience all happened through email, text and my cell phone and it was one of the easiest transactions ever! Plus if you can't make it out to the dealer to sign on the dotted line and pick up your new ride, no problem they will deliver it to you wherever you're at. My truck was delivered to me at work, sometimes we Simply don't have the time to go. I truly recommend Jose Enciso @ Mark Christopher Auto Center 2131 E Convention Center Way Ontario, Ca. 91764 (626)757-9583 for your next stress free auto purchase.

I wish your team cared when I was working this deal with them and left work early to get this done…read more The truck is gone now, so I'm not sure what help you would be to me. Maybe if you were there to correct their shortcomings, you could have helped. Your sales guy had the nerve to try and blame my bank for the failures your staff exhibited. "Not capable of sending a signed purchase order, I did receive a bunch of blank pages." They even suggested my banker just wanted to do the bare minimum when, in fact, that was your team's attitude. The funniest thing about this is, I came to your team to buy a truck. Your team did very little work on this deal other than asking management if my offer would be accepted. When it was accepted, your staff tried to make me feel like they had gone above and beyond. "This was a statement I got in a text from a phone ending with 9727." After Frank Vera confirmed to my friend with 2 different emails that you still had the truck, your team seems to try and make people feel like they are doing you a favor by selling you a vehicle. I emailed you this morning. If you would like to discuss something, that is where I do it. PS: I never asked your team to save the truck for me because they couldn't even get me the signed purchase order so I could get the check and head your way.

I don't agree with their 4.8 rating...how is it not 5.0?! We have used them to purchase a car as…read morewell as their auto detailing service. Both were professional and also saved us money. We were unable to find the car we wanted on our own, we came to Rich and he was able to secure what we were looking for and considerably less than what we were looking to pay. I was using a different company for detailing (mostly because I didn't know they provided this service), but once again, they are considerably less expensive than anywhere else. And, they offer wheel repair, head light cover cleaning, steering wheel repair, hood black out decal, paint protection film and I am sure more that I am unaware of. Overall, as you can tell, I am a big fan of this business.

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

If you are considering a Genesis, come here, not matter where you live. This dealership is first…read moreclass and treats you like family. They are honest, responsive and do what it takes to SERVE their clients. I bought my car here because the entire process with them was straightforward and they also got me a great deal and the exact car and color I wanted. I do not live anywhere near this dealership, just fyi. A year and a half after the purchase my car has a failure that needed to be towed to a dealer and handled over a weekend. I was trying to get help from my local dealer, who is a Hyundai/Genesis dealer and the other nearby Genesis only dealer in Palm Springs. Neither would do much of anything to help because this failure happened over the weekend. Mind you this failure made the car totally undrivable and left me stranded on the road in over 100 degree temps with my 2 dogs in the car. Sadly Genesis concierge service is also not available all weekend so I was on my own to get this figured out. I had to end up calling AAA to get the car towed to my home because Genesis roadside was closed. I called the 2 close by dealerships to received the car but since it was a Sunday I was told that the car could not be received until Monday which makes no sense. I was getting on a plane the next day and needed a loaner car which neither of my dealerships would help with. I called Ontario at about 5 mins before they closed and a salesperson picked up. He went so beyond the call of duty to help me. He got the sales manager involved and they called the Palm Springs manager to make sure I was taken care of right away. They also offered to have my car picked up in La Quinta (1.5 HOURS AWAY) so they could handled it themselves if that was what worked best, and they would deliver me a loaner. I am so grateful for their help and stepping up when my local dealers failed me. As mentioned, buy a car from this dealership, your home location has zero impact on what dealership you should choose. Service is what matters.

Update to my previous 5 star review and the amazing purchase experience I had. The post purchase…read moreexperience has been frustrating at best and I simply cannot trust this dealership to be a maintenance partner. I want to be direct about why this has become frustrating. When I reached 1,000 miles, the app instructed me to schedule service. While I get this seems too soon to many drivers, 1k miles has always been my personal standard for 1st oil change on new vehicles and was pleased that Genesis seemed aligned with that. I scheduled service and drove 50 minutes to the dealership, only to be told nothing would be done and that I should "come back at 5,000 miles." Days later, I received calls and texts indicating my vehicle was overdue for service, which made the situation more frustrating and confusing since I had already been turned away. When I reached about 5,400 miles, I scheduled service once again (since I was told to come back at 5k). A day or two before the appointment, I received a call asking for my mileage. When I said I was around 5,500, l was told again that nothing could be done because "we like to wait for 6 months or 7,000 miles for the first service." I was told by the person who called that they would push my appointment to the following month. Frustrated once again, I agreed since I didn't waste my time and fuel driving there only to be denied. A few days after my appointment was scheduled, I started to receive texts and emails about my "missed" appointment (as if I was an irresponsible owner). At that point, I realized that I could not rely on this dealership as a maintenance partner, so I performed my own documented oil change and tire rotation. My experience with service is a sharp contrast to the very positive sales experience I had. Everything since then has been a disappointment and an absolute frustration. Prior to my purchase, I had read many Genesis reviews about how frustrating the service experience can be. After I made my purchase I felt confident this dealership wasn't going to give me the negative experience other owners who purchased from other dealers had. Boy was I wrong.

My experience has been great over all, I had to adjust to the gear shift to get comfortable with…read moreit, I thought it came with a CD player-- but that's okay, other than that, I'm happy with the purchase, I love the color; and it rides so smooth... i'm happy with the way that it runs, it is very quiet, I believe I will be very happy with it. Thanks Andre Johnson

Worst company on my life , my first experience was the worst , i got a car Ford escape 2020 a…read moreSaturday and next two days , 4 recalls , light engine on , wrench light on , and worn and bald tires, they want me to wait 1 entire week for the repairing without a car to use, then exhaust and disappointment for the issues i try it to exchange for another of their cars , telling them that i don't wanna have another issue with the new car for exchange, and the next that happen the other car that i pick that was a nissan kicks 2020 they found a issue, that need it to wait 2 weeks for get that car!!!!!! Soooo what type of car this company provides??? its seems lemons cars , i really dont recommend to buy cars from here , have a lot of issues , the only thing that they said is we are sorry , and that you can change your car for other one, that not at all a solution. At least the people from call center are good , but its seems that the cars no!!! At the moment my problem had no solution yet, i have the car with problem atm and no other car to use.

Gab repaired my transmission and went above and beyond the call of duty. He is an honest man. I…read morehighly recommend Gabriel Mitri.

2013 Ford F150 XLT. Gabriel was great to deal with. Smooth transaction from start to finish.read more

After spending three days viewing vehicles, test driving, calling, working numbers, and coming up…read moreshort, it turned out the best deal was right in our own backyard at Citrus Motors. We were on the hunt for an EV9 that matched our preferences, and came up against dealers unwilling to drop their dealer add-ons, unwilling to be transparent with numbers, and overall giving us bad vibes. Enter Citrus Motors Kia. A phone call from Walter and the manager and we were able to come to agreement on a brand new EV9 GT Line. We got there as they were closing up shop but the team stayed until we were ready to roll. Side note, this happens to be the second Kia we have purchased from this particular dealer. Last time, they were located elsewhere. The new facility on Guasti is clean and even the restrooms smell good. Cool decor, free water and coffee, a couple of vending machines, and comfortable seating are nice amenities while you wait. Also, this is the only dealer that has offered a clean and tech-savvy signing experience in my 25 years of car-buying (all electronic). And all the guys who helped us out were super cool. Shout out to Michael V. for being efficient, thorough, and professional. We forgive him for being a Niners fan. Walter was awesome, as well. The EV9 is a super cool vehicle and we're pleased to be an all EV household now. Two thumbs up, highly recommend

I recently visited Citrus Kia after receiving an email from the Used Car Department regarding an…read moreestimate to return my lease and purchase a new vehicle. Upon arrival, I was greeted by a very kind young lady in the service department who walked me over to speak with Justin in sales. Although Justin had been called to assist me, I overheard part of a phone conversation that made him seem uninterested in helping. I even asked the young lady if he was available to assist me that day, and she politely assured me that he was. I then went to get my daughter, since it is her car, and we waited to speak with someone. Fortunately, we were greeted by Oscar -- and he completely turned the experience around. Oscar was outstanding. Professional, knowledgeable, patient, and genuinely helpful. He truly did his best to assist us and made us feel valued as customers. If Oscar had been the only person we dealt with, I would have gladly given this dealership a 10 out of 10. Shoutout to Oscar for exceptional service. I hope Citrus Kia recognizes and appreciates him. I only buy from people I trust and who know how to treat their customers -- and Oscar absolutely earned that trust. Thank you, Oscar. Wishing you a lifetime of success!

Was browsing around for TSX wagons and came across Jay and Crew/Shop. When people talk about…read morefinding a hidden gem in the automotive scene, this is definitely one of them. The customer service and professionalism were out of this world. Overall, it was a great experience and very welcoming. You can definitely see and feel the appreciation and love they have for cars, which really makes the whole experience stand out. I'm looking forward to purchasing a car from them and even using them for regular repairs and services in the future. One of the most honest automotive shops I've come across.

Jay is a fantastic guy to work with. Jay has helped with getting cars and working on our cars for…read morethe past 20 plus years. We recommend reaching out to him when you are looking to buy a car.