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    Essential Healthcare

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    5 years ago

    New family practice that just recently opened. Office is clean. Staff and doctors are friendly and helpful.

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    Roseman Medical Group

    Roseman Medical Group

    4.2(28 reviews)
    2.1 mi

    Idk what happened but she pretended that I've never done anything she wanted, never returned any of…read moremy messages, & then refused to send paperwork to my disability saying I was still being seen. I had seen her in person and asked if she could help me find a better physical therapist because ATI where she sent me wasn't working. After 6 session with them at $150 each session; I felt worse. She wrote it down that she would help me find someone. She also was supposed to fill out disability paperwork for me as we discussed that meeting. Lastly, she said she would get my results from the urologist that charged me $400 & didn't send over the results. I felt so happy & listened to after seeing her in person. This is Friday. Monday comes and goes. I call to ask if there's any update on the physical therapist. No answer - i left a message. I called for two weeks straight & nobody returned my call or contacted me back. I left 10 messages. Finally they answered and said that they needed to call me back. It's been about 14 days and I'm in so much pain because I haven't seen a physical therapist. I find my own since I can't wait any longer. I need Michelle to send a referral. I call for the referral & She told me I wasn't doing what she wanted so she never sent over the paperwork they were requesting and that I needed to do the X-ray & when I asked which X-ray? I have never been told to do an X-ray as I did the MRI. She said she would call me back. They called to say she had sent over the paperwork i was requesting. She just never responded to that question about the X-ray & said she would be sending the paperwork that the disability specialist. This is after 3 weeks now. She just never brought up the X-ray again; I think she was completely confusing me with something else. They attempted twice now to request the information from her. In 30 days she has not responded. I found my own physical therapist & I've been going since but I need to find another doctor because I have no faith in this place anymore. Sorry if anyone ended up having a bad experience as well.

    Overall good experience. Everyone was nice. Took care of my concerns. I'd recommend themread more

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    Roseman Medical Group
    Roseman Medical Group

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    Edward Tsai, DO - Patient room

    Edward Tsai, DO

    3.7(40 reviews)
    4.2 miSouthwest

    I had such a great experience as a first time patient of Dr Tsai. I needed a PCP and was referred…read morefrom my other doctor. Making an appointment was easy, the front desk staff is very thorough on the phone, checking me in, and even on the way out. The MA/Nurse was incredible, so friendly and made me feel so comfortable. Dr Tsai is awesome! He was so patient with me and answered all my questions and reassured all my concerns. He had a great explanation for anything I was brining up to ask about. He's so friendly & so professional. I've never had a male doctor before and couldn't be happier after meeting him. I felt heard and respected. It was such a smooth and painless appointment. So glad I was referred to him! Side note: a negative review below said he was in his 70's which made me nervous. That is incorrect. Dr Tsai must be in his 40's/early 50's if that. That was a false Yelp review. Easy parking, easy paperwork, just bring your ID, Insurance card & prepare to pay your copay or deductible. Please learn how your insurance works before blaming an office for their billing codes. Anything beyond a yearly/no issue physical will most likely be billed differently. Be prepared to pay towards your deductible or get different insurance. :) I recommend this office! 10 outta 10!

    Solid Dr , very thorough and understanding to your health. Keeps detailed notes and is very easy to…read moretalk to.

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    Edward Tsai, DO
    Edward Tsai, DO

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    Essential Healthcare - familydr - Updated August 2026

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