Tldr: left before receiving service due to deceptive business practices and upcharging advertised…read moreprice of product, despite posted price online and confirming over the phone I had an appointment with Dr. Sabau at the Old Town Medspa, Naava River North location. We discussed what I was there for and what she would be providing. Upon telling me that she would be providing me a certain product (at 22 units) at the price posted online ($5 per unit), she then said that she dilutes the product and would be giving me approximately 60 diluted units of the product. I asked how much of the product I would be receiving in total, because we had talked about and agreed upon 22 units, and she confirmed it would be 22 units of full product. I then stated that based on the price indicated online, and confirmed over the phone with me, I was expecting to pay $5 per unit, which would be approximately $110 total. Dr. Sabau told me that even though I am receiving real 22 units and that the online price is $5 per unit, I would be expected to pay extra because she arbitrarily diluted the product to 2.5 times less than the full product, and would be responsible for approximately 60 of these diluted units. She continued to say that the online price is misleading and that it is more like $12 per unit to account for the diluted product they provide. It is importantly to note that at no time while booking my appointment was I told the product would be diluted, nor was I told what the product was filled with meaning she was trying to give me an unknown substance along with the service I was there for. I left shortly afterwards and while I don't know if this is an aspect of the company having deceptive practices and advertising, or if Dr. Sabau was going rogue and overcharging her customers, I left bewildered and completely unsatisfied over being flagrantly lied to, wasting my time coming to Old Town Medspa at the Naava location. While I cannot speak to the quality of service because I left without continuing with my service, please beware this company and location that they were caught changing the advertised price of a product.

Drs. Nael Gharbi and Shazel Gharbi are both so kind and talented, their staff is also beyond…read morewelcoming - great med spa!

I cannot say enough good things about Refine by Tulsi! They have genuinely earned my loyalty and I…read morerecommend them to everyone I know. I've had Daxxify, chemical peels, and microneedling here, and every single treatment has been handled with utmost skill and care. They explain everything so thoroughly, from the process itself to what to expect and how to care for your skin afterward. Nothing ever feels rushed or glossed over. I always leave feeling genuinely informed, not just "treated." Recently, I was accidentally sent home with the wrong soothing mask. I texted them to let them know and told them it's no big deal, But the team wouldn't let it go - they immediately couriered the correct mask straight to my door and included the most beautifully-scented diffuser as a gift. I was blown away! That level of attentiveness is so rare these days, and it says everything about how much they care about their clients. Beyond the incredible results, it's the way Tulsi, Kim, and Maggie, and the whole team make you feel like family, not just another appointment on the books. If you're looking for a medspa that combines real expertise with genuine warmth, look no further. I'll be a client for life!

Say no to PDO. Complications from bad mid face placement with too much tension causing puckering,…read morelarge visible knots and thread cogs protruding. 3 months and counting of post procedure attempts at solutions that further damaged skin and underlying tissue plus hyperpigmentation.

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

The "Twins!" The Doctors are twins!…read more Very knowledgeable & current on trends as well as future trends. The Doctors & their staff are always professional & kind offering you the latest & greatest procedures which give you the best bang for your buck! They participate in & offer points programs (levels) of their own as well as the Allē points program which other providers may pocket your points themselves. Old Town Med Spa offers injectables, procedures & many different treats like facials to laser treatments to give you the best skin to live in! The aestheticians are VERY Knowledgeable, themselves, on the newest treatments on the market. I trust Old Town Med Spa with the skin I live in & they have helped me put my best face forward! I continue to recommend friends & they recommend their friends! Go! Go to Old Town Med Spa! You'll be greeted with a smile & welcoming environment. None of the "stuck up, elitist attitude," here! They truly strive to achieve the results you seek! I highly recommend!

I purchased a Groupon for microdermabrasion and called them to ask questions, but they didn't pick…read moreup the phone so I went to my appointment as scheduled. When I got there, the receptionist gave me a form to fill out and said I would be attended when my appointment time came. She was courteous enough and I obviously had no problem waiting. During the wait time, I noticed a woman walking back and forth and she would stare at me every time she passed. They were rather odd stares, but I figured she was just observing her next client so whatever. When my appointment time came, she came over and I said hello & smiled, but I didn't get much receptiveness from her. Not the best of starts, but here we go... Once in the room, she had me lay down and stared for a good couple of minutes until she said that my face was "too inflamed" to do a microdermabrasion. I had a few bumps on my face (as an acne sufferer) and this could have been avoided had someone picked up my call when I called to ask questions. I had a few scattered bumps, but not a face completely covered in acne either. Online it says the procedure helps with acne, so what would I know? That's why I called! Her tone the entire time was deeply condescending. I've NEVER had someone speak to me that way. Next up, she had other people come in to look at me. One of the girls was very nice, but I unfortunately do not remember her name. She essentially told me to get a pumpkin mask. Considering I had just gone through the worst cservice experience in my life, I declined. When I stepped out, the receptionist said she would schedule another appointment for me, so I sat down while she did this. Meanwhile, the woman with the condescending tone was chatting lowly with another employee while looking over every 5-10 seconds. 1+1=2. There are ways to talk to people, especially if you are part of a small business. I had ABSOLUTELY NO problem with her telling me that for a microdermabrasion my face had to be an exact way. I did have a problem with the tone, her clearly talking about me while the receptionist rescheduled and the fact that I did not have to waste my time had someone picked up the phone to answer my questions.

I had hands down the most amazing microderm\and facial of my life here. Elizabeth was so…read moreprofessional, and sooo attentive. I am a kind of particular when it comes to my face, can you blame me?, and she went above and beyond. She also educated me on what would work for my skin, and how to improve my daily skin routine. Scheduling was kind of a pain, they tried to change my appointment to be with someone else, but I specifically wanted Elizabeth as most of the yelp reviews rave about her! And I am very happy I didn't let them change it. I will follow this woman where ever she goes. TIPS: DONT RESCHEDULE JUST WAIT FOR HER NEXT AVAILABLE I SWEAR IT'S WORTH IT.

Reishi is not a typical skincare spa. The spa is set up to give every individual a unique…read moreexperience based on their skin care needs. The skincare specialist Evie will first assess your skin for individual areas of improvement, gives you a very manageable regiment to do when you go home, and then will work with you on the follow up. Her technique, products, and overall knowledge are state of the art. I can't wait to go back for my next follow up!!

Evelina is BEST! I've experienced breakouts and issues with…read moremy skin since I was a teenager. I've tried just about every product on the market as well as countless dermatologist recommendations with little success. Having clear skin for my wedding was a big worry for me, but then I found Evelina. She is incredible. I knew just from looking at the detailed consultation form that she was different than everywhere else I had tried. She really understands that everyone is different and she asks so many questions that I never would have thought could impact my skin! Before each facial, she pours tea and takes the time to talk through my lifestyle, what I eat, what products I use, etc. On top of that, Evelina only uses the best natural products, tools, and equipment. I truly have noticed a huge difference in my skin from using these and seeing her for treatments. I recommend Reishi to anyone who's looking to improve their skin or just treat themselves to a relaxing facial!

I waited until a couple of weeks passed after my facial so I could give a fair review of results…read more Holy. Smokes. I try to take really good care of my skin, at home, and I occasionally get facials, but this one treatment (the 12-step facial) made my skin look better than it ever has. Ever. (side note - I ran into my neighbor a week after my facial and she said that she and her husband had seen me in passing a day or two before and BOTH commented on how good my skin looked! So it's not just me who noticed, clearly). One thing I appreciated that the owner Anisa said is that they don't do things there that you can do yourself. A scrub? A mask? That's usually what facials I've had do. And... those are things I do at home, all the time. THIS facial, though. Peels, microdermabrasion, oxygen, LED light - I mean. It was a lot, and I appreciated the explanation of each step by my aesthetician. It's not inexpensive, but they offer a subscription plan where you get multiple treatments at a bit of a discount so I plan to do that. But I have told so many people about how great my experience was. The salon is gorgeous, and the facial was the best I've ever had. I will absolutely be back.

This is the best facial spa in Chicago! The place is very beautiful and clean. The owner (Anisa) is…read moreso sweet and knowledgeable when it comes to skincare. She doesn't push you into buying products or services. You can tell she's really good at her job from her flawless skin. Everyone who works here is super friendly and they all have flawless skin as well. My skin is much better after going here for 6 times. I feel confident going outside without my makeup on. I can't thank you guys enough Anisa and June!

the best place ever you name it ive done it today was laser day…read more last week fillers what can i say . it's fun it feels good and no price on living yourself today was evelina epic great personalty and down to earth all the girls rock so faking or fronting complete honesty now you know you've come to the right place ohhh the doctor she does so much love that power woman yayyyy in j.p. thank you ladies and rachel

First time coming to this Medspa as a new resident to the area and I was happy. Joanna took the…read moretime to discuss everything with me even tho I am not new to injection procedures. She described how she likes to work and made sure I was comfortable. Highly recommend.

If you are as nervous and scared for a first time waxing experience please see Leticia!! She made…read moremy first time experience as calming and soothing as possible. She walked me through each step and made me feel comfortable. Offered pauses and encouragement through each step as well. Also gave me some tips for after care and overall just did such an amazing job. I will definitely be going back again!

Leticia is amazing. I have never experienced a waxing service where I truly enjoyed going. Her…read moreenergy and personality are what makes her services ten times better than anywhere else. She also does exquisite work and pays attention to detail, so no need to tweeze when you get home.