My brakes started making noise. Monroe is one of the few places in the area open on Saturdays. Thy…read moreguys were very friendly and helpful. They did a great job. Got my car back the same day. Very happy with their service.

Guy started getting smart with me and had an attitude after telling me he could give me a simple…read moreoil change that only takes like 20 minutes bad costumer service

Prompt service at a reasonable price. Gave me the name of another service provider for an item…read morethey could not repair. Will return.

They are always there to help me out with whatever problem I have. They have fixed problems made…read morefrom dealership garages. They told me when they did not have the correct tool to do the job right. Honesty!

Horrible service would come close to the service I received from this place. I've got story you…read morewon't believe. Drove my truck Cross Lanes to Dunbar and yes it wasn't running as it should so that's why I took it there. A week later they called me and said the truck need just a tune up I didn't think that was the problem but anyway it got a 854 dollar tune up. I pick it up and after the 854 dollar tune up it ran exactly the way it did when I dropped it off. I turned around brought the truck right back and said it still runs the same. So definitely didn't need a tuneup. It's an older truck so after putting 854 dollars in it I didn't want to put more money in it. So they tried something else and it still didn't fix it. So I'm out 854 dollars for repairs with no offer to refund any of my money. Here's the part that's unbelievable when I pick it up ran worse then when I took it in. Remember I drove it from Cross Lanes to Dunbar. It ran so bad I barely got it to cross the track at Westmoreland. It ran so bad after the 854 dollar tune up that I couldn't go fast enough to drive on Dunbar Ave I had get it WV Ave. I made it as far as 17th and it quit. So when I finally got it somebody who knew what they were doing found out my new distributor cap was tightened to tight and was cracked the one paid 854 dollars in the tune up and two plug wires were on the wrong cylinder. Their tester showed it was miss firing on 5 out 6 cylinders. So now I'm paying someone else to fix my truck. So it's a 854 dollar reason never take your vehicle there.

I took my car to have a wheel bearing fixed. They fixed it and changed the brakes for me (they…read moredidn't charge me for the brakes nor the service for that because the first wheel bearing was a bad bearing). So 2 weeks later my back brakes and rotors needed changed. So we took the car back and they found it was also the caliper....so they just charged us for the caliper, and service for the caliper and service for the brakes. The rotors were changed free of charge, we just had to buy the rotors. They also put my wipers on for me without charging me. The mechanic rode with my boyfriend so he could show them the noises we were hearing before we took the car in. Amazing people and prices!!! Fast service too

I broke down traveling from MT to PA. I was towed to Steve & Stacy's Servicecenter on 4/27/2026…read more They were kind and fit me into their shop. On 4/28/2026 they called to tell me that I had a major exhaust leak and were outsourcing the repair to Quality Exhaust. The repair was complete and I was on my way that afternoon. It is now 6/12/2026, the weld that Quality Exhaust did on my suburban has failed and is back in a repair shop having the weld redone correctly. I called Steve & Stacy's and they basically just said sorry. I feel that because it is unreasonable for me to return to their shop to have the repair fixed, I should be offered a refund. they did give me the name and information for Quality Exhaust but thats all they had to offer me. Quality Exhaust was terrible to me when I called. I would not say that Steve & Stacy's are at fault for the weld failing however I made my payment to them, they should provide the refund and deal with the terrible owner at Quality Exhaust themselves.

Because I set an appointment for transmission fluid & filter change but when I arrived they stated…read morethat my van was 14 years old and according to car fax report that fluid & filter never had been changed, therefore, they refused to give me service! Wouldn't take a look( a this was weeks ago), so, I still have found a garage that help me. I ask many mechanics in garages to perform this task but they refuse,so, my question is-- it it Lock up/ stop working, do they think I will sue them?? No, I won't sue. I need a garage that has,"Hit flush machine," will flushes All debris and old fluids; does any know where this service can be found in Kanawha county/ Charleston,WV area?? Or inexpensive conditioned transmission and a shop that will install it. I'm senior on fixed income! They need to discuss problems with customers before making appointments. They give no service!

We had car problems on a road trip on a Saturday night. Cody and the team took care of us on Sunday…read moremorning. Most places were closed so we didn't have many options. It did take a couple of hours, but we were back on the road by 3 pm. I was worried we would have to wait until Monday, but everything worked out great.

My car broke down on the turnpike and AAA roadside assistance towed it to Firestone in Charleston…read moreto get repaired. The place was pretty quiet when I dropped the car off Sunday evening before checking into a hotel. They called me in the morning and quoted me "a couple hours", so I asked what that meant... 2 hours? 3 hours? And the response I got was "yeah", which was frustrating being at a hotel and having to checkout before the repair was done. I did tell them my situation, and I felt they could have provided a little better customer service give the circumstances. It ended up taking close to five hours after they quoted me for the repair to get me back on the road around 3:30pm for a six hour drive to get home.

Great service over the phone and in person. Had a nail…read moreflatten my tire and I was able to get it plugged up all for free. Only thing is their address online is their old address, but one call and they gave me the correct address! Also shoutout to Marcus for being cool about my situation.

Terrible service and didn't do the work correctly Cost me…read morethousands in down time and refused to help

Fantastic service that is unmatched in the area. Will act in your best interest, even when that…read moremeans telling you that you do not need that repair or that replacement yet. Appreciate that honest, friendly and top notch service. In addition to all of that - they stand by their work. They have earned the place as my go to for many years.

My wife's CRV had its steering rods repairs and now it's a smooth driving I recommend it…read more Also the State inspection was great!

They don't stand by their work. I used these folks for a few years. Most recently, they did a…read morerear brake job for me. A week later I could hear something loose in one of the rear drums - rattling around. I took it back to their shop. When I came back, they said nothing was wrong and charged me $40. There was obviously something the mechanic missed the first time during installation. It was the same mechanic who checked it out when I came back. I'm guessing he said there was nothing wrong to cover his own butt, and quietly fixed his error. I should not have been charged.

The folks here are excellent and very knowledgeable. Great service and value. They sure make you…read morefeel welcome and right at home while you wait. Highly recommend.