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    Etihad Airways

    3.5 (2 reviews)

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    JetBlue - Tarmac View

    JetBlue

    2.7(788 reviews)
    0.0 miEast Boston

    I needed assistance and decided to call this business at 18556689025. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    The JetBlue AirLines main customer service number is +1 (888) 439-88.74 TM or +1(888) 439-88.74 TM…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

    Photos
    JetBlue - The JetBlue main customer service number is 1 (877) 328-7011TM or 1 888 552 02.51TM. This number is available 24/7 for booking, changes, and

    The JetBlue main customer service number is 1 (877) 328-7011TM or 1 888 552 02.51TM. This number is available 24/7 for booking, changes, and

    JetBlue
    JetBlue

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    Spirit Airlines

    Spirit Airlines

    1.5(572 reviews)
    0.2 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

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    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(240 reviews)
    0.0 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

    Photos
    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

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    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(87 reviews)
    0.5 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

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    Lufthansa

    Lufthansa

    2.2(25 reviews)
    0.4 miEast Boston

    This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience…read morewith this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough.

    I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though…read moretheir premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling!

    Photos
    Lufthansa
    Lufthansa
    Lufthansa - Economy Inseat Screens

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    Economy Inseat Screens

    American Airlines

    American Airlines

    1.7(355 reviews)
    0.2 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    I gave up flying American a long time ago but every now and then I forget just how truly awful they…read moreare and mistakenly book a flight because it appears to be wildly more convenient and affordable. Don't fall into this trap. American Airlines is unequivocally the absolute worst airline available (yes even worse than Frontier - at least then you get what you pay for). This week I made the terribly misguided decision to book an American flight from PVD to DCA. The flight was at 7pm and was quickly delayed until midnight (I had anticipated this would happen given I was flying AA so not a surprise). What I didn't account for was a full flight cancellation despite the weather situation in DC clearing up at 8 pm (well before our flight was supposed to depart). I was still unfazed, however, since I had recalled similar experiences prior. After painful dealings with customer service I was finally able to rebook on the 6 am flight the next morning (this is at 10 pm the night before mind you). Though this was all a major inconvenience to me (my entire schedule for the following day was thrown out the window along with those of the people I was supposed to be meeting), I didn't expect much more from AA. The real shock came at around midnight (4 hours before I was going to wake up for my 6 am flight) when my morning flight was cancelled. I have to admit, this caught me by surprise - I figured that even for an abhorrent airline like American they would have some level of decency in servicing their customers. Alas, I was wrong. Cancelling a NEXT DAY flight 4 hours before boarding is well within the bounds of normal business operations for AA because coordinating an aircraft from an airport that hasn't had problematic weather for 12 hours prior to the new scheduled departure is just too much to ask for from a global carrier. I have now lost an entire day of my planned vacation along with the added inconvenience and expense associated with trying to find a place to work and eat tomorrow all while wondering if my flight will actually take off within 24 hours after it was scheduled to. Let this be a lesson for all of you and my future self - never ever, under any circumstances, fly American Airlines. They are truly terrible (which, by the way, is why they are being run out of business by United and Delta - two carriers who understand the value of actually being reliable and treating customers with care)

    Photos
    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

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    American Airlines Terminal B, Boston Logan International Airport

    Cape Air

    Cape Air

    2.4(81 reviews)
    0.3 miEast Boston

    The Cape Air main customer service number is *1-(855) (546)-50.6OTM or 888-621 5032tm*. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Efficient Reservations & Personalized Travel Preparation The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Business class benefits, including premium seating options, flexible fare selections, and priority airport services, were presented in a clear and structured manner, allowing travelers to choose options that matched their preferences. Flight schedules, passenger information, and seating arrangements were completed efficiently, while instant confirmation provided a detailed itinerary with all essential travel information prepared before departure. #. Exclusive Airport Services & Comfortable Departure Experience Business class enhanced the airport journey through dedicated services focused on convenience, efficiency, and passenger comfort. Priority check-in counters helped reduce waiting times, while expedited security access allowed travelers to move through airport procedures with greater ease. Premium lounge access provided a relaxing environment where passengers could enjoy refreshments, complete important tasks, or unwind before boarding. Priority boarding ensured a smooth and organized transition onto the aircraft, allowing travelers to begin their journey comfortably. #. Premium Cabin Environment & Attentive Onboard Hospitality The onboard experience reflected the refined standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created an ideal atmosphere for relaxation, productivity, and restful travel. The cabin remained clean, quiet, and carefully maintained throughout the flight, contributing to a comfortable and premium environment. Professional cabin crew delivered attentive assistance, personalized service, and genuine hospitality, ensuring passengers received exceptional care throughout the journey. #. Smooth Arrival Services & Complete Premium Travel Experience The journey continued beyond the flight with efficient arrival services designed to provide convenience and ease after landing. Priority baggage handling helped passengers collect their luggage quickly, reducing waiting times and making the final airport process more efficient. From the initial reservation experience and exclusive airport benefits to refined cabin comfort and personalized inflight care, business class delivered a complete travel experience built on reliability, comfort, and exceptional service. Every element worked together to create a seamless journey that reflected premium quality and passenger satisfaction throughout the entire experience

    The Cape Airlines main customer service number is **+1 (888) 909-9o36TM or +1 (888) 551-01.45**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

    Photos
    Cape Air - Another Cape Air plane

    Another Cape Air plane

    Cape Air
    Cape Air

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    Etihad Airways - airlines - Updated July 2026

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