went to this location and another one in San Antonio to get my daughter some turf softball cleats,…read moreunfortunately they don't carry any of them in store. We were told that they were only online but we could order them and then when they come in she can try them on to see if she likes them. if not she can return them and we can then search for another pair. I don't see the point of ordering a shoe if you can't even try them on I store. Also all of the 16-year-old kids that worked in there who don't know how to speak up. I don't know how to answer questions are annoying as shit.

If you're looking for equipment related to the big sports like basketball, soccer, baseball,…read morefootball or golf- then this place should have what you need. But if you're looking for the smaller sport or hobby stuff like pool, darts or cornhole then you're in the wrong place. Good service though. I appreciate employees that walk around with their head up asking questions to make your experience better. Only issue was this time they didn't have anything I was looking for. That sucks for a such a large sporting goods store.

Came in to buy back to school backpacks for my kiddos. The store was clean, organized and stocked…read more The one star is all about our checkout experience / customer service. I checked out with two backpacks in which "Mia," "My passion is CHEER," is a bunch of bullshit. Let me tell you....Mia was just not having it tonight. She had her iPhone next to the scanner where you scan the clothes and she kept checking her TIK TOC, INSTA, FACEBOOK, OF...whatever it was she was waaaaaay into that than doing her dammm J O B. I asked if there was a military discount and she legit looked at me with deer in the headlight look..she asked in the most condescending way...."MMMMM UHHHHHHH DO Y O U HAVE A MILITARY ID?" Yes, I answered. She gave me the stupidest look and rolled her eyes.... No, I don't expect a praise or a Thank you for your service, it's a simple yes or no answer. Anyways, this girl was rude, condescending, and only interested in her phone / social media maybe dreaming of being on the beach with her BFF since that was the picture of her iPhone wallpaper. I'll never come here again. Shitty service, on overly priced backpacks. No thank you. And yes, I am a veteran.

DISAPPOINTED AND FRUSTRATED. I went to Dick's to BUY hiking shoes. There were plenty of employees…read moreand I was acknowledged quickly. Told sales rep #1 I want hiking shoes, he got my size, and did an online search for what they had. I selected a shoe to try on. Sales rep #1 was wandering all over the department and helping other people so after several minutes I asked if he was getting the shoes. He indicated somebody was bringing them from the back. Another 10 minutes go by and sales rep #2 asks if I've been helped. Advised him on the status. He called sales rep #1 to check status. Sales rep #2 said they don't have the shoe. Sales rep #1 never once followed up with me after the initial contact. By this time I was so disappointed and frustrated with the terrible service that I left the store without new hiking shoes!! Ugh!

Disclosing policy details, another experience that I wish I avoided. I used my cash app card as…read morethere was $ on that card, came to return an item that didn't work out only to be told I could only receive In Store credit. Even though I used a pin which is considered debit they said that was their policy and could only give me store credit. I've used my Cash App cards at several retailers and have never heard or had this issue before. They want to make sure they keep the money in their store even when a customer is not satisfied.

Worst place ever! Went to buy set of golf clubs today and I waited 15 min for someone to…read moreacknowledge me ( blk man) When the manager came he was clueless. He didn't know anything about clubs at all. This place needs to be shut down or managers need better customer service training!

I walked in to get some shoes. A young man with dirty blonde hair helped us out from the shoe…read moresection. I told him what my problems were ( planters fasciitis, flat feet, like to walk a lot) and her directed me to the Hoka brand. After putting these on, my foot pain practically vanished. I have the Clifton 9 style and they are so thick and comfy! I stepped on a nail that was almost an inch long, and didn't even notice. They are that good at shock absorption and cushioning. This was a couple weeks ago and I'm loving them. My mom got help too from him and picked out a pair of shoes that alleviated some of her back pain

I was in a rush to get some equipment and the guys helping in shoes were very helpful. Of course…read morechecking out is always a headache, but not with Annaleigh. She made things easy, signed me up and even had a great idea. For Dicks to keep the spare shoe, if one is lost, to sell/help amputees. If Dicks did show some support for amputees needing one shoe like myself, we usually buy more things with amazing companies like that.

Worst return/refund system ever very unorganized and always long lines with only one cashier box…read moreopen

Everything was fine and knowledge service.Associate knew his business, had lots of ammo in stock…read more.

I went here to get some soccer shoes, a ball, some tennis racquets, and tennis balls…read more I would skip this place for minimalist running shoes, as they don't carry minimalist shoes. However, what seems to be nice about this location are the touchscreens to get a specific shoe selection. See something you like? Find it using the tablet (including size and variant), then request it. It will be forwarded to the staff working there, who will retrieve it and bring it over. Pretty efficient. Overall the store seems pretty clean, with shiny floors, as well as a large foot print; it has two entrances. The cashiers were also pretty friendly. We asked for some scissors to remove a tag, and they were able to come up with a solution. Parking is pretty straightforward. There are some trees for shade.

This is an incredible sporting goods store. I suspect if you can think it, they have it. Currently,…read morethere are a lot of items for summer activities available. If you are going to hit the water, Dick's has you covered. They also carry many quality clothing brands. My only negative about the store is that I rarely saw employees. I was interested in the treadmills, and there was no one around to assist me. Fortunately, the little information provided on the machines got me thru. That said, had I been with an employee who could have given me additional information, perhaps a sale would have happened.

I saw a zip up hoodie that was on a mannequin, but I couldn't find it anywhere on the floor (racks…read moreor shelves). A salesman saw me looking and asked if I needed help finding something? I told him what I was looking for and he searched for it too, but he couldn't find it either. He searched his inventory and found out that it was only available online. He helped me order it and had it shipped to my house. The salesman went above and beyond to help me out and made sure I was a satisfied customer. The icing on the cake was, the hoodie was on sale and free shipping! It was a great deal. The zip up hoodie was delivered 2 days later. It fit perfectly and looks great. The quality of the hoodie is great. It's very well made and very comfortable to wear. Great value all the way around.

We came here earlier today and had a solid experience. The store was easy to find. And they had a…read morelot in stock. Cate was helpful with getting my fiancé tennis shoes to try on. And Jasmine was friendly at checkout. Overall, it was a solid experience!

Dicks is HUGE! lol I'm from hawaii and we don't have Dick in hawaii, i mean Dicks! lol Anyway…read morethis island boy went to Texas and we was in the area and decided to give it a look! My wife, niece and nephew found some stuff to take home and we are glad we stopped by to check it out!

***Placed Online Order for Pickup***…read more Since I've been living in California, I had no clue of the Stanley craze that's been happening for years...including how people flesh their tumblers out with accessories. California seems to be more of a Yeti state and I didn't once see accessorized tumblers there. Anyway, I'm catching up. I decided to go retro 80s with mine since I'm an 80s baby and I purchased a 40 oz Stanley Hyper Geo Tumbler to get the vibe going...setting my online purchase pickup for this location. It was ready within a matter of minutes. YESSSSS! But when I got to the location, I couldn't tell what was the front of the store, the side of the store, the back of the store. One side even had black plastic tarp of some sort covering all of the window s from floor to ceiling on the inside, confusing me as if it were a closed location under renovation. Once I called, I was prompted to keep driving all the way around the building to the "Macy's side" of the store and voila...found it. Walked up to the cash register for help and he followed me over to pickup, checked my name and I was good to go. I can't speak on what service is like outside of online orders, but the process for the online order was SUPER quick and fairly smooth. REMEMBER: The entrance is on the Macy's side.