4/10/2026 My waxer moved to another city and she will be missed! Keila is amazing. I love how easy it is to talk to her. There are no awkward pauses during my wax which makes me feel comfortable. read more

This is my go to spot for waxing. While I live the idea of supporting an independent business, my schedule requires I go somewhere that allows for me to spontaneously get a wax instead of scheduling a week or so before. The app is easy to use to book my appointments and so far, they have never not had same day availability. I've seen just about every provider and they are all competent and, most importantly, fast. I get a full Brazilian and it takes them all of 15 minutes. Definitely recommend for anyone like me who need ease and convenience. read more

There has been a complete change in ownership which has completely improved this locations service! Highly recommend trying them out again if you had a similar experience as me. The staff is friendlier and the store is just less chaotic in general. Booking is also less stressful as I know my appointment won't get cancelled last minute. They also have lots of appointments which is really nice as I sometimes book my appointments a few days before I want to get waxed. So glad this change was made as this location is so convenient for me!! read more

As a first timer walking in, I was greeted by Letiare. She was very easy to speak with in terms of their services and products on the wall. Loved the service and how informative she was with the products on the wall. Walked away purchasing items for my eyebrows to be more fuller. Krista did my eyebrows... she made it comfortable as well and I left with no burn marks which is also a major kudos! Thank you for making my first time easy and comforting. Will return! read more

Courtney is amazing! She does such a fantastic job on both mine and my daughter's eyebrows. Everyone notices them and compliments them right away. The center is very clean and quiet. Courtney is extremely kind, professional, and knows how to work with you and your aesthetic to give you the best result. read more

I am taking the time out of my day to write this review because I been coming here I think the past 6 months or so and have always left with a smile on my face! Today just through a simple text convo to reschedule my appointment I was blessed to encounter such wonderful customer service on the other end she was sending out lots of positive vibes I love that!!! Thank you Letaire ;) Also my last Brazilian wax was with Alondra Was my first time meeting here and having services done. But let me tell you she was wonderful!!! Made me feel very comfortable and she is a wax expert very fast and thorough! Definitely recommending to my friends! Love the positive vibes read more

I loved this place. It was my first time getting a wax. It was the best. Daniela does a great job. She's very patient and makes you feel comfortable the whole time. read more

Been coming to this location consistently for the past two years having my services done by Elyse. She's very thorough, her pulls are very light handed and painless. I look forward to our appointments because of the lightheartedness and conversations that flow so easily. I highly recommend her for any and all services at this location. read more

If you're looking for the BEST wax specialist at the European Wax Center in Milpitas, look no further--Krista is that girl! She's not only my go-to, but truly the only person I trust with all my waxing needs. From the very first appointment, Krista made me feel comfortable, welcomed, and cared for. Her attention to detail is unmatched, and she genuinely listens to your preferences while still offering expert guidance. Whether it's brows, upper lip, or a Brazilian--Krista brings the same level of professionalism, precision, and care every single time. And the results? Flawless. Every. Time. What really sets Krista apart is her warm personality. She makes every appointment feel like a self-care catch-up with a good friend. She's quick but never rushed, thorough without being overly aggressive, and somehow manages to make even the most sensitive services feel easy and (dare I say) enjoyable. Not to mention, her space is always spotless and sanitized--something I truly appreciate. To Krista's manager: you've got a real gem on your team. Krista not only represents the European Wax Center brand with excellence, she elevates the entire guest experience with her consistency, care, and charisma. I drive out of my way to come to this specific location because of her--and I know I'm not the only one. If I could give 10 stars, I would. Krista, thank you for being amazing at what you do. You've earned a loyal client for life! read more

Elyse is the best! I see her monthly for my services. She always reviews with me what services I am there for before we begin. She's so sweet. She helps to keep you comfortable by sparking up conversation while you're getting your services. Music also plays in the background, which is a nice little distraction as well. She's experienced enough to know what temperature the wax should be, and she does a thorough job of getting your unwanted hairs out. read more

I have been going this European Wax Center for 5+ years and Elyse is by far one of the best specialists I have worked with and she is now the only person I will book with. She always does great job, and makes it as painless as possible. Elyse me feel so comfortable and is so easy to talk to! read more

I highly recommend Krista when coming here! If you're in the area or visiting back home like me. She is kind, efficient and so gentle. Most importantly she makes you feel comfortable and the results are always clean and smooth with long lasting results. read more

Krista is amazing! She is super attentive and makes sure I'm comfortable every time. Ive had a great experience with her every time and she's never failed me! Highly recommend! read more

Love coming to this location for Krista. She's absolutely amazing. Krista makes me feel super comfortable and ensures a painless and quick wax. read more

This review is for Krista, and long overdue. She's by far the best, her waxes are painless and quick! I'm so glad I found her. Extremely professionally and quality is top tier. read more

Wanted to add that the receptionists are great too! Makes everything easier for the customers.

Krista does my eyebrows so good!! She's super friendly and will work with you until you're satisfied. She's the girl~

I only trust Krista with my brows! I used to go to a EWC location near my house, but since she moved to the Milpitas location, I've followed her there. She is thorough, skilled, and always gives service with a smile. Thank you, Krista! read more

I have been consistently coming to this location for 2 years now and it's mainly because of Elyse. She is a phenomenal waxer with great professionalism and always has a smile on her face. She is quick yet extremely thorough with her services. She is always accommodating and will always let me know about any specials going on. read more

I recommend Elyse. She is gentle & detailed. Makes the service comfortable every time!

I came to this location on 6/10/2024 and walked in at 6:15 pm, and all the lights were off and there was an employee who was in there, and I asked her if I could get a wax and she said, they were closed and I wasn't able to book an appointment because they had closed the computers. I asked her if they were closed, and she said yes, which I thought was strange. I left and went to go book online and then learned, they were supposed to be open until 8:30 PM. They decided to close show early because they felt like it. Customers can't get work done because employees close early. This is company time theft. read more

Krista conducted my initial Brazilian wax with a high level of professionalism, resulting in minimal discomfort throughout the procedure. I will certainly return for future services. read more

Already did a google review but I'll do one on yelp too! I had liliana as my wax specialist and she was amazing!! She is extremely easy to talk to, and it was my first time getting a brazillian. It was scary at first because I am personally insecure of my body but Liliana is super comforting and is super sweet! Definitely want to come back here when I have the time. Everyone is super professional, with a calm comofrting vibe. If youre hesitant of getting a brazillian or any other service, I suggest you go! read more

I've been going to this location for over a year and there's only ONE person i go to, which is Elyse. She's not only precise, and gentle, she's overall extremely kind and always asks about the wax temperature, and if everything is feeling ok. I absolutely adore her and will never go to anyone else. GREAT SERVICE AND GREAT WORK. i feel a queen after my service!!! THANK YOU ELYSE. read more

Krista Ruelas is an exceptional wax specialist who is gentle, precise and professional with my wax needs. I highly recommend scheduling with her. read more

Krista is always accommodating and so friendly. Makes you feel comfortable. She is the best. I recommend her if you need wax. Thanks Krista your the best read more

Elyse is such a sweet person and makes me feel so comfortable. I dont know how she does but I feel no pain.

I have been going here for about 2 years now and love the experience. Checking in is easy and everyone is so friendly. Shout out to Elyse! I've been waxing with her the entire time I've used European Wax Center and she's amazing! Very thorough and she made me feel comfortable during my first time there too! read more

The Russian lady did a horrible job. I had been growing my eyebrows out for 2+ weeks and she left me with very uneven eyebrows and a missing patch from over tweezing. And didn't clean up the top with wax only tweezed which again she over plucked. Now I'm left with very uneven eyebrows. This was for my birthday so I am overly disappointed with the service. read more

I chose "any" specialist to book my recent appointment and was seen by Angela. She is very friendly and made the appointment quick and thorough. Angela removed any strays after the wax. I did not feel any pain. They need better door signage when they go on their break. When I got there, there was a yellow post it note on the door saying they were on break and back at 6. read more

I've been serviced by Krista for a couple months now and she is really the best! Always makes sure that everything is gone and double checks with you! She is always a laugh and great to talk to during your service as well!! She also makes sure you understand the aftercare routine and what products she recommends to use to make sure your skin is ready for its next service! Front desk was great as well, very respectable and making sure if I needed anything before my service and answered any concerns I have. if you want great customer service from a front desk Brianna is always a great person to have on front desk, I overheard her talk to people on the phone as well and she was just as respectable and answering whatever questions the person had to the best of their ability. read more

I'm an avid wax customer at this location but considering going somewhere else. I was scheduled for a 1pm appt & showed up 10 minutes early. I know they are strict so I try my best to never show up late. I checked in & the receptionist told me my waxer was still on lunch but will be coming back by the time my appt started. Another person checked in for the same waxer and was told that another customer (me) was to be called before since she was 15 minutes earlier. I'm thinking okay maybe there's someone that checked in outside in their car. The waxer walks in from her break & I look at my phone, it's 1:02, okay no biggie. 1:06 she walks out and calls the name of the customer that checked in after me. They go back & as I am confused I asked the receptionist if my waxer was going to be ready since it's already 7 minutes past my appt start. Dumbfounded she said, "oh, she took the other girl in first". I don't cause scenes, so I asked if I can reschedule for the next day, & she said they were booked for the day. Checked tomorrow and again booked all day. So she scheduled me for Monday. The frustrating part about it, the receptionist should have been paying attention instead of hiding behind the computer on her phone & told the waxer there was someone prior. Her sorry wasn't sincere at all. read more

I've been getting waxed by Krista by over a year now. She's so great. She's gentle, detail oriented, and really friendly.

Love coming here! Krista does an amazing job every single time I get an eyebrow service done by her!!

I've visited this location before after my usual wax specialist at the Coleman branch was unavailable. That initial visit at this location was just okay - my wax specialist was a bit distant and seemed disengaged but ended up doing an okay job. The receptionist on duty was also rather cold. Recently, I tried to visit this location again and booked my appointment ahead of time through the app after my usual location (Coleman) and specialist was booked out. About 30 minutes before my scheduled appointment, I received a call from an unknown number who left a voicemail saying that my appointment with Elyse was cancelled because she was out sick. I completely understand that illness can happen anytime and unexpectedly (especially after the New Year holiday), but I was not impressed with how this was handled, especially after reading the other reviews here who seemed to have experienced cancellations on the day of to an unusual degree of regularity. In the future, if this was to happen again at this location, I would prefer if scheduled appointments could still be offered at the same time reserved but with other specialists who do not have appointments at the same time. read more

Krista is the best! She makes the entire experience soo comfortable and quick. Wouldn't have my brazilian done by anyone else

Wanted to give a shout out to chantel who helped my sister and I at the front! We came as a walk-in and they were booked, but she had really great customer service and was able to move things around to accommodate my sister and I. They go above and beyond to make things work for the clients. Thank you! read more

Being walking distance from my home, I chose EWC as my wax center of choice, however, this has changed and I am now driving to Sunnyvale because of the following: I made an appointment (first appt of the morning) week of my birthday. Upon arrival, I was told my wax specialist would be late due to car problems earlier in the morning. No problem for me.. it happens, and I was in no rush (it was a weekday and I took the day off). After a few minutes, I asked the receptionist how long the wait would be and offered to come back since i live quite close. She then calls the specialist only to find out that she did not have an eta because she was still having car problems. Here's the problem.. I understand things happen.. but a courtesy call BEFORE my appointment when the car trouble was found would have been nice. Thankfully I live close by, but imagine if I drove from elsewhere and was told I would not be accommodated until the afternoon. If you know a member of the team is going to be late, ask for an eta .. don't let a customer wait only to find out they won't be accommodated until 6+ hours after the original appointment. Customer service is everything to me. A simple call or text would have avoided this situation. Review for service: the quality of the service provided is not the best but not the worst. If I had to rate based on value of service, I would suggest going elsewhere (a more local independent wax studio). Lastly, It's amusing how strict the late policy is for customers but the same expectation is not held from the staff. read more

i came here for the first time and had the best experience wih Krista!! i would definitely recommend booking with her and will be coming back again. read more

Krista does amazing work!! She is nice and makes a comfortable setting! My Brazilian and underarm waxes are so smoothe and almost painless!