We had a great experience with Elite Bay Area Termite Control. My daughter found a termite nest and…read moredroppings in her room, so we reached out and Tony came the very next day. He was punctual, professional, and did a thorough inspection, clearly explaining the findings and options after identifying both drywood and subterranean termites in our home. After we agreed to move forward, Tony and Rafael returned to treat the affected areas and applied preventative protection. They were efficient, friendly, and left everything clean. Highly recommend!

We had an outstanding experience with our termite specialist, Derick, and can't recommend him…read morehighly enough. From the moment he arrived, he had the best attitude--professional, friendly, and incredibly personable. He took the time to explain everything clearly, answered all of our questions without rushing, and made what could have been a stressful situation feel completely manageable. What really stood out was how genuine he was. You could tell he truly cared about doing the job right and about helping us protect our home, not just checking a box. It's rare to find someone who combines expertise with such great customer service. If you're looking for someone trustworthy, knowledgeable, and easy to work with, Derick went above and beyond in every way. Thank you Derick!

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

UPDATE: It's been 2…read moreyears later after Chris sealed all the attic and crawlspace holes... since then, we haven't heard (or smelled) any rats! Thank you!!

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

They guys were very nice. They explained the whole process. They were less expensive than their…read morecompetitors.

I'm so glad I contacted Todd from Exotek to help with my ant and rodent problems. Since last year,…read morewe had been dealing with winged ants coming into the house from time to time, often in large numbers. I tried many different methods, including sprays and caulking openings, but the ants still kept coming in. After reading many reviews, I decided to look for professional help and found Exotek. Todd got back to me within an hour and was able to answer all of my questions. The whole process of setting up an appointment was quick and easy. Nick came to inspect my house for both ant and rodent issues, and he was very thorough. I was impressed by how knowledgeable he was and how clearly he explained the situation, answered my questions, and provided different options. Their pricing was also very reasonable, especially considering the level of detail, professionalism, and service they provided. I have lived in this house for over 40 years and have worked with a number of pest control companies, both big and small. I feel like I have finally found one I can trust. Exotek provides detailed inspections and real solutions, rather than outsourcing the work to another company. I'm thrilled with their service and have signed up with Exotek for continued monitoring because I trust their work. I know they will help safeguard my home from insects and rodents. I look forward to continuing to work with Exotek.

I had a number of rats/mice that infested the ground floor of my home including garage area. Glue…read moretraps alone did not solve the problem. I am glad I called Exotek. Todd and the Exotek team are all highly professional, friendly and thorough. The quote they gave me for time and materials were reasonable relative to other quotes I received. Inspection Process: 10/10 - Todd was very thorough and provided detailed information on what his crew will do to seal the exterior and interior holes, the types of materials to be used and the benefits of the materials. Service Date: 10/10 - They were very accomodating on a weekend appointment and arrived within the time window (calling me when they were 30 minutes out). The process of filling all holes/gaps inside and outside the home was completed in a timely manner and of high quality. Follow Ups: 10/10 - They came back for the next few weeks to check on traps and no additional mice/rats were found. I highly recommend Exotek!

They don't call back. Called 2x and left 2 messages seeing services and both times no call back.read more

Joe was recommended to us by our landscaper, previously a landscaper at Stanford University. We…read morewanted Joe to eradicate a ground-wasps nest discovered by our landscaper's staff. Joe was super-knowledgeable, pleasant, and fairly-priced. He capably removed the ground nest. We've since engage Joe to spray for spiders that invade our home each spring. We recommend him without reservation. The peninsula needs more resources of the caliber and trustworthiness of Joe Palmieri. (He should have a podcast about pest control.)

We were extremely pleased with the services provided by Rodent Control. Mario, Field Operations,…read moredid a complete inspection of our house and garage. Took many photos to show us the rodent problem we had and proposal to eradicate the problem. They covered all entry areas. Cleaned and sanitized crawl space and attic. Vacuumed all the nesting areas and set traps to catch any rodents in the future. A one year guarantee is peace of mind. His crew of Sonia, Betsy, Oscar and Arturo worked until the job was completed. They were very thorough, professional and skilled in completing the eradication. I can't recommend them enough.

Sorry, this report is from about a year ago. I meant to post it back then, but I completely forgot…read more We started hearing animals running around in our attic. One day, there was an extremely loud noise coming from the water heater closet. When we checked, we found that the insulation board covering the attic access above the water heater had been broken through. The instruction manual attached to the water heater had been chewed into pieces, with shredded paper scattered all over the floor. It looked pretty alarming, so we immediately called Rodent Control Inc. When they arrived, they told us the damage had been caused by rats. They explained that there are two types of rats--small rats and large rats. After spending quite a bit of time inspecting the attic and taking several photos, they told us there was a large amount of rat droppings and rated the infestation as a 9 out of 10 in severity. They said it needed immediate attention. Their proposed solution was to seal all possible entry points around the crawl space and roof, remove the contaminated insulation, disinfect the attic, and charge us more than $5,700. Replacing the insulation would cost even more. The next day, we contacted another company, Ratting on Rodents, for a second opinion. They told us that the type of damage we described was much more consistent with squirrels than rats. Sure enough, they found a dying squirrel in the corner of the water heater closet and removed it. They then inspected the roof and discovered that the metal chimney cap had fallen off. They explained that the squirrel had most likely entered through the chimney. That same day, they replaced the chimney cap, sealed the opening above the water heater closet, and repaired six damaged crawl space vents around the exterior of the house. They also noted that the droppings in the attic did not appear to be fresh, but set traps in both the attic and the crawl space as a precaution. They returned one to two weeks later to inspect the traps and also provided a one-year warranty, promising to come back if any rodent issues reappeared. The total cost for everything was only $1,150. I have never heard anything since then. The problem is gone! Based on my experience, Rodent Control Inc. seems to excel at sales and customer service, but they were unable to accurately identify the root cause or recommend the appropriate solution. I would strongly encourage homeowners to get a second opinion before committing to an expensive proposal. In our case, another company solved the actual problem for about one-fifth of the cost. Good service is important, but accurate diagnosis and effective solutions are what ultimately matter.

I've been using Ecotech since 2021. We had an invasive ant problem. Ecotech got them under…read morecontrol and did so without using harmful chemical inside my house. After we moved we continued using their service. At our new home spiders were an issue, which are now under control. More recently, we had a rodent problem. Again Ecotech resolved the problem. Since our first time using them, service remains excellent and always thorough. I highly recommend them.

Great experience from start to end with Jonathan. Had spider…read moreissues. He recommended a non-toxic product to use for indoors which I ordered and the spider problem definitely improved. He also came out for exterior de-webbing and spraying with a different treatment and I was very pleased with the results as well as his great customer service. He was knowledgeable, responsive, professional, and friendly (even with my dog!). He makes sure you are satisfied with the work before he leaves. Highly recommend.