Great not pushy and extremely professional. The entire process was easy and simple no upsell or anything read more

Ever - Car Dealers Near Me - San Francisco, California

Looking to purchase my first EV and was referred to Micayla at this dealership. I loathe the car buying process. Within minutes she calmed my nerves. I was able to ask questions without feeling stupid, overwhelmed or pressured to purchase. She's very informative and I appreciate the time she took to educate me on how the Ever process works! read more

Bought an EV9 from EverCars and overall I'd do it again -- but with one big lesson learned. The Good: -Micayla (sales consultant) was fantastic -- responsive, communicative, kept me in the loop the whole way -Buying process was smooth and low-pressure, no dealer games.... almost Tesla-level process good -Huge EV9 selection to choose from The Bad: -The body of the car looked nearly flawless in their pictures. Went over every body panel with a fine-tooth comb in their warehouse... but stepped outside into direct sunlight after getting it home and suddenly saw 10+ small door dings, a 6" dent, and a bunch of scratches that never showed up indoors Bottom line: Love the sales team, love the process, love the selection -- just do yourself a favor and inspect the car outside in full sunlight before you sign. Would still buy from Ever again, just wiser next time. read more

I've never really considered getting an EV they've always been out of my price range. I was convinced by my future landlord to look into EVs as he'd give me quite a few incentives. I knew an Ioniq was top of my list I didn't want a tesla or Polestar. When I compared a few websites and even Hyundai dealership, evercars had just a little bit better pricing. But it wasn't a well known dealership that I've heard of so submitted an inquiry. The person online said I could test drive either walk in or appointment. By then I've already been to so many dealerships I was like what they heck let me just go right now and check it out and know if I even want to consider an EV. The salesperson I met was named Zack, he was so friendly has helpful. I hope him my situation and how I don't know much about EVs but I just wanted to see what it's all about. It did take quite a while to get it all set up since I just randomly walked in but appreciated they were able to accommodate still. Drive was great, conversation was super casual no pressure to sign anything at all. He told me it's super simple and I can just go online to do most of it. Honestly I thought LONG AND HARD for 1 night and decided that was the car. Throughout the next week Zack set everything up even asked when I wanted to pick up, and I named a date and he immediately said all good we'll get it ready. Submitted my trade in info online and got everything set up. Came to pick it up, took a minute to meet with the finance department but all good I had time and needed time to clean out my old car anyway. Then bam drove off with it. Honestly super smooth, super easy! read more

Bought a preowned Nissan Ariya Platinum+ 20 months ago. Great customer service. Ever held the vehicle back until my daughter returned from her vacation (this was an emergency vehicle replacement) and treated us well - two women - in the purchasing process. I noticed that the two front tires were scuffed around the edges after we got the vehicle home and the manager stopped off at her home to check them personally and replaced them! We also purchased an extended warranty on the electronics and it was reasonable priced. I have recommended this business to others interested in EVs. read more

Amazing service from start to finish! Big selection of electric cars, lots of high end, and they all were in excellent condition. Nespresso, water and cold brew on tap! Staff were very knowledgeable and friendly. We travelled 4 hours to check out their inventory and drove one off the lot. Would HIGHLY recommend if you're in the market for an EV. read more

Ever - Showroom - Car Dealers Near Me - San Francisco, California

I'm writing this review with mixed feelings. The premise for this dealership was great - easy and transparent pricing, friendly sales associates. But if you are not in the area and cannot check out the car on your own, I would recommend caution and better off finding a different dealer. List of issues: - communication. No sense of urgency and timely follow ups once the payment is processed (paid cash in full) - timeline for the delivery was unclear - I had to follow up and call them every day to get some sort of update. Eventually I learned that there was a small damage to the car that needed fixing but why couldn't they share it so I could make plans around my trade in and daily transport? - warranty is not being honored. Noticed some bits and pieces that needed fixing after the vehicle was delivered. Mind you I did my due diligence and asked the sales rep for a video walkthrough. Was reassured the vehicle was perfectly fine. Well, it was not. There's a 90 day warranty - and I emailed them to cover the touch up and bumper replacement now 5 times in the past 2 weeks without any feedback or replies. The vehicle was not sold as-is btw Really wanted to like this shop but alas it was a pretty disappointing experience read more

I purchased a preowned EV from Ever Cars two weeks ago. Our sales rep Deitria Levine went out of her way to help us find the right car for us. I'm very happy with the car. They also took my old car as a trade in, so I arrived in one car and drove away in another. Very convenient. The building is a pleasant place to spend time, which is good because we were there for over five hours. The whole process, including paperwork, was quite slow and a bit disorganized. It was as if the many people working there were not quite communicating with each other efficiently. It was also not very easy to test drive cars due to massive traffic in that area. Overall though, I am happy with our experience at Ever Cars. I support their mission to get more people into preowned EVs. read more

Ever - My car! - Car Dealers Near Me - San Francisco, California

Fun place with helpful people. A lot of traditional salespeople don't know the ins and outs of the EV market. If you're shopping for an EV and deliberating your ideal range, charging port, battery architecture, software and regenerative braking settings... there's people here that speak that language. EVs are exciting in their own right, and it's a big deal for me to figure it all out. I was assured I could basically choose any car on the site to test drive and it was easy. I think the sticker prices are fair and I was also informed on the financing process which is where Ever makes money referring to their network of lenders. You can't choose your own lender like your favorite credit union. Cash or use their options. read more

The whole process was easy. From start to finish, the buying experience was straightforward. There was no pressure to buy, and the sales person (Levan) was friendly, professional, accommodating, prompt, and honest. My experience with Ever cars was probably the most pleasant car buying experience I've ever had. read more

Buying the car was easy. They did want my money before the test drive and me looking at it. But they let me do both before they took my money. Also I wanted to give you guys some feedback. What you guys should do is add pictures of damage on the vehicle. I drove 3 hours and I didnt expect the car to be perfect. But it looks like the previous owner let there dog in the front seat and they did some damage you wouldnt except a car to have. But adding theses photos would help the buyer decide for themselves if they want to buy the car. Especially those that would like it shipped. But adding photos like these would go along way. I also didn't see the damage till I got home. 3 Hours away. Had to take the day off work to pick up. So I couldn't just return it. And also there's a $500 return fee. New door panel is almost $2k. So I guess I have to live with it. Evercars if you see this and want to buy a new door panel that would be great. Thank you. read more

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I had a fairly decent and honest experience with ever cars. I have to say that it still took quite a while to get the process to finished as it does in a normal walk-in dealership but it was low pressure and I was able to test drive two vehicles and ended up very happy with the vehicle I have except for a minor problem which I'm hoping can get fixed. Their prices are very competitive and they are transparent about the condition of the car and allow you to see the CarMax report on it. I would say the one negative is that you're only allowed to test drive two cars per visit when there are many cars available. read more

Isaiah from operations reached out to me and did some investigating on his own. He apologized for everything that happened and explained what he was doing to prevent it from happening again. He also agreed to reimburse me for the detailing I paid for and for the weather mats I bought to cover up the residual. I appreciate the effort to correct the mistakes and prevent something similar from happening in the future. read more

Ever - pink staining - Car Dealers Near Me - San Francisco, California

The location is not the best as there is very limited parking. Pricing is fair (but not good) and you definitely need to make an appointment. They have a nice selection of cars, but think they cater more to people who are really not sure what they want and are happy enough to pay a premium to have a salesperson walk them through the options. I'm the kind of person who does a lot of research upfront so I didn't really need/appreciate the salespeople ...I just wanted to drive a couple of cars to confirm my choice. So this didn't work out for me. I think it could really be fine for someone who wants more guidance and doesn't mind paying a little extra for the expertise of the salesmen... thus the 3 stars. read more

The whole process went smoothly. This is clearly not a typical "dealership experience" where they have used the same sales tactics for the past 50+ years. By using modern tech to get required information and signatures communicated it is much more respectful of the customers time and desires. Specifically my sales associate, Zack was professional and knowledgeable since being in the industry for decades, which most associates that I worked with like Jean-pierre and Michael are. In summary a fresh approach, great products, sales and service were provided. read more

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NEVER EVER! To update my review: EVER is committing FRAUD! My husband and I bought a car from them ONE MONTH AGO, on May 28, and NEVER RECEIVED THE CAR. They said it was broken, and they were fixing it, then said it was never fixed and still sits in their lot. So we canceled the sale, but they did not repay the bank the funds for our loan. EVER still has the loan in their account. Janet has said she told accounting to "Flat Cancel" the loan, and our bank has said that EVER still has the funds in EVER's accounts--and that EVER NEEDS TO ISSUE A REFUND CHECK TO THE BANK to cancel the loan. We have told Janet and Trevor that they need to actually repay the bank,; to send them a check, but this has not happened. COME ON , EVER, PAY US BACK FOR THE CAR YOU NEVER GAVE US! read more

I recently purchased a car from Ever Cars and had a wonderful experience from start to finish. Diego, Oscar, Zach, and managers Daniel and Giorgi were all incredibly professional, helpful, and kind. What impressed me the most was their customer service even after the purchase. They continued checking in to make sure we were happy with the car and reminded us they are always available to help. Highly recommend Ever Cars to anyone looking for a great car-buying experience! read more

Very pleasant experience dealing with Ever. Particularly Zack at Ever. He's amazing. The process is a bit slow, but they're growing and they try to do the right thing every single time. read more

Let me first list the nice thing about this place - you can see lots of different brand/model EVs under one roof. Other than that, it is complete amateur hour here. - I showed up to the warehouse/office for a test drive and they couldn't make it happen. Turn a prospective customer away because you can't manage keys, ouch. - what followed was a volley of texts and emails from at least three different individuals, each claiming to be the lead - eventually I spoke to one person over the phone who assured me she was the lead for my account. She not only sounded utterly bored but struggled to make conversation. If car salespeople cannot make conversation then we are done for as a species, lol. - when I asked about trade-in, she promptly said, that's a different department! - I was also told all prices are fixed, decided by AI - fair enough, if that's how they want to do business - but then why do I have to deal with humans who can't seem to get their act together. - another individual called the next day and I told them I am not interested anymore but undeterred, one person kept emailing me including asking questions like - are my emails reaching you? - there's plenty of other chaotic things that I skipped on. But hey, they just got $100M in Series A funding so looks like they are doing really well. read more

After an unexpected car accident left our one-car household in urgent need of a replacement, we decided to use it as an opportunity to transition to an electric vehicle for sustainability, prioritizing a model with autonomous driving. Our electrician highly recommended Ever in San Francisco, and getting an initial appointment set up was incredibly easy. Because we were dealing with peak SF rush-hour traffic on our first visit, we knew we'd need the weekend to truly test-drive it and make sure it was the right fit. Unfortunately, the initial phase of our purchase wasn't smooth. We hit a few significant roadblocks with maintenance issues on the car and complications with the paperwork, which was stressful given our situation. However, what really sets Ever apart is how they handle things when they don't go perfectly. The matter was escalated to Isaiah, the VP, who was incredibly responsive, empathetic to our situation, and stepped up to ensure our trade-in window could be extended while we sorted it out. Eight days after the original purchase, we went back to the showroom and met with Giorgi, who completely turned the experience around. He was waiting right at the door for us when we arrived and had identified two alternative cars that matched our exact criteria. Giorgi personally went on a test drive with us, thoroughly inspected both vehicles, and took total ownership of getting our issues resolved. While the initial complications were frustrating, Isaiah and Giorgi's exceptional professionalism, accountability, and customer care completely saved the deal. Thanks to them, we are safely back on the road. Highly recommend working with this team--they truly care about making things right! read more

*Updated* - Received an outreach call from Ever with an apology over the mixup and poor handling of it, and appreciate their sincerity and transparency and they are doing their best to make things right. Despite my initial disappointment, I'm impressed with their customer service and follow up. A little over a year ago I bought my Ioniq 5 through Ever and was pretty happy with the experience overall. The car was as described and the buying and pickup process went smoothly, etc. My first experience was positive enough that I attempted to buy another car through Ever recently. Unfortunately, this time it wasn't such a great experience - the vehicle I reserved was advertised as having two packages/options that I'm looking for (towing package and a premium interior package). When they called to process my reservation, I asked to confirm that the car actually had these packages, since I didn't see them listed on the window sticker. They got back to me to let me know that the car did NOT have those packages, and that they have removed it from the description, but they didn't adjust the price accordingly. After requesting, they offered to reduce the price by $200, which is not much considering the price of those two options would be upwards of $3500. I proceeded to make a very reasonable offer, consistent with the pricing of another model they have on their own website that is similarly equipped, and they did not even bother to counter offer and instead told me 'sorry there's nothing we can do'. read more

These guys are amateur hour. While they market themselves similar to CarMax or Cavana where purchasing process is simple, they fall apart when you have any kind of question or issue. Questions either left unanswered or took forever to get to the right person for an answer that may or may not be correct. During the purchasing process, my order was sent to a different person/department along the way. After making a reservation to a vehicle I wanted, I filled out some information as asked. I immediately got a couple different emails from different people that they will reach out soon. I got nothing and 24 hours later the reservation was cancelled without any explanation. I immediately made another reservation and after going through some hoops, I finally got a hold of someone to explain the situation. They finally were able to tell me that they were missing some co-signer's information. Continued along with the purchase process, when I had questions about the warranty, the battery health report, etc, the question gets punted to the next person handling my order and were answered in ways like a sneaky sales person trying to brush over the details. On the pick up day, the person we met up at Ever's office was immediately ready to collect the money and sign the paper even though I clearly said I wanted a test drive first when I made the appointment, which seemed pretty unprofessional. During the test drive, I noticed the service light was on. So I tried to get a clearer answer of how their warranty process works. The sales person simply told me that their cars are dealership certified so I can easily take it to any dealer for services that covered by bumper to bumper warranty without any cost within the warranty period. I half believed him even though that sounded too good to be true. I took the car home and later took it to the dealership. The light went away when I arrived so nothing had to be done. Later on, after the return period was passed, I noticed the car sometimes has issues with Android Auto/Car Play. Getting the infotainment software updated seems to be able to mitigate the problem based on owners reports online. That's when I finally found out Ever would only reimburse me if the dealership diagnostic can pinpoint the problem is related to the software. Otherwise the cost to update the software would be out of my pocket. A very different reality than the answers I got along the way. Also, I've never received the battery health report that they promised would be sent to me when I asked for them multiple times. (I tested the real life performance as much as I could during the 7 days return period so I wouldn't regret it later. But it still would have been nice to see the actual report.) While nothing catastrophic is happening with the car I purchased so far, I think the other bigger players are more trustworthy. read more

I went for to test drive a few BMWs with my friend at the San Francisco location this morning. Micayla helped us out and let us take a test drive for a second vehicle at the last minute too. We are taking some time to think about it before we come back. Micayla was incredibly patient with us and was really well educated about all the questions we had. Very excited to move forward! I know we are in good hands with Micayla. read more

The easiest car buying experience ever! From reservations through purchasing. Thank you Ever's Team for helping me choose my first electric vehicle! read more

Great service, received my car as promised. No hassle no negotiation, finance was also great five stars.

My wife and I recently sold our Tesla Model Y to Ever Cars, and the experience was absolutely exceptional! Giorgi, YG and Abel demonstrated extreme professionalism and deep knowledge throughout the entire process, putting us at ease. Traditional car dealerships usually make us very uncomfortable, but this team were truly the best we have ever dealt with. They even gave us the best price for our car compared to all other dealers and online platforms. The service was incredibly quick, smooth, and stress-free. I highly recommend Ever Cars if you want a seamless vehicle sale! read more

Had an amazing experience with Diego. He shows us the car we asked to see, let us test drive it longer and gave us plenty of space and time to make a decision. We never felt pressured at all to purchase which actually made it so much easier to make a decision. I never felt like I was being manipulated like at dealerships. read more

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Easy straight forward process, got a deal done in less than a couple days, loving my new car. thank you ever ! read more

Ever - Hyundai Ioniq 6 - Car Dealers Near Me - San Francisco, California

Thank you to Karla She helped us throughout the entire process. Recommend working with her ! read more

So I and my wife booked an appointment to go see an EV. They call me a day before and the day off confirming that we are coming and I confirmed that we will. When we got there they were not able to find the key. How unprofessional of them to not even check if they have the key prior to asking the customer to come. Apparently they lost it. So we had nothing to show for it after travelling for 50 miles to SFO. They regretted the experience and told me to reserve the car so once they get the key I can test ride it and decide on the path forward. Simple enough and I reserve the car. Then they find out the car's 12V battery was dead as it was sitting in their lot for the last 3 months. Which also meant that the main battery was not charged for the 3 months as well and probably had drained completely and sustained some potential permanent damage. Point being they dont take care of the EVs adequately enough and sometimes outright ignore them. The only saving grace was the salesperson Jeffery was apologetic felt bad for us, and said they will act as fast as possible to get this fixed. Then they could not get Lucid dealership to respond to them and when finally they could get the car towed to them there was no ETA for a fix. So they tell me in order to extend the reservation I have to sign a contract to finance with them at one of the highest rates at 7.49% when I was already approved for 5.25% from my CU. Reluctantly i did but got it in writing from the manager that i can change my mind and cancel. And thank god i did. It has been approx 2 months since this saga started and today I cancelled everything as I started receiving statement from the capital one auto to start making payments for a loan I never took as the car was never delivered. I informed the dealership including the manager Giorgi and their finance person or manager Janet Kim 3 times before I pulled the plug on this deal. Honestly what an ordeal and good riddance. Pls do not give your business to this dealership or atleast the SFO location. They will give you a run around you will remember for the rest of your lives. I spoke to Capital one auto and the person on the line was flabbergasted at what tgis dealership location had done. Apparently capital one auto already paid the financed amount to Ever cars when the paperwork should not have been processed as we never even saw the car let alone buying it. If this is not cheating then I dont know what is. read more

Ever had the best value and most seamless process for a car buying experience. Love my new car and am grateful for Levan's stellar customer service. Grateful for the co-founder who turned an initial error u to a positive experience. read more

I had a great experience and got a great deal on both the vehicle I purchased and traded in. I purchased the vehicle without ever seeing it in person. They provided pictures and videos and were completed accurate. The team was great to work with before and after the sale. I will buy from them again....even though I'm on the other side of the country! A+++ read more

Ever - Car Dealers Near Me - San Francisco, California

Levan, Diego, and Oscar really helped me out when I was buying my last car. Great experience, will buy again !

What an experience. They had a huge inventory of all the EVs you can imagine, all side by side for you to compare and test drive. I went in multiple times and had received excellent service from Thomas, if you can get an appointment with him. They don't work on commission so they are not pushy, only trying to be helpful. The sales/transaction process was very fast as well. Took about 30 min after i made my decision to do all of the paperwork and take the car home. Ended up with the Honda Prologue after test driving an audi Q8 and Jeep Wagoneer EV - very happy with my choice. read more

Oscar is a pro! I've been wanting an EV and am new to the purchasing process outside of regular dealerships. Oscar made the financing move smooth and quick 10 outta 10 read more

Diego made the entire buying experience incredibly easy and seamless. He was incredibly communicative and friendly, guiding me through the process of finding the best EV for my needs. The process was so much better and more enjoyable than what I've experienced at conventional dealerships. I'm thrilled to no longer have to visit a gas station! I'll definitely recommend Ever to my friends and family. read more

I should have read these reviews first. Note to self, don't buy a car online. Other online dealers note damage to their vehicles so you know what you're getting. Not Ever. Car looked clean in the pictures and the salesperson assured it was "clean". When I got the vehicle, one panel was severely over buffed making it stand out from the rest of the paint. The right front door had a huge, terribly noticeable paint repair, spanning 8 inches. A 5 year old with a paint brush could have done a better job. When I reached out to ever, they said tough luck since the listing photos don't show damage and stopped replying. I understand buying used cars, but identify damage in the listing so we know what we are getting. Secondly, I told the salesman over the phone I could not physically take possession of the vehicle for another week since I was out of state. He said no problem and would postpone shipping. Next thing you know, the delivery driver is blowing up my phone saying he's 30 minutes away. I was out of state and could not take delivery. Driver was pissed off and dropped the vehicle anyway after a lot of back and forth. read more

We bought a 2022 Volvo from Ever Cars on Wednesday -- that transaction went fine, which is the only reason this isn't a one-star across the board. On that same Wednesday I test drove and reserved a 2023 MINI Cooper SE, trading in a 2021 Tesla Model Y. I had already sent detailed trade-in photos -- 4 exterior, 4 interior, VIN, mileage -- on Tuesday. By late that week, the finance team had called, walked us through all the paperwork, and I'd signed the financing documents. Vehicle swap was scheduled for Saturday at 1:00pm. I told them explicitly we needed to be in and out -- my wife had work and we had our 3-year-old with us. We arrived on time. We then sat in the showroom for over 30 minutes, completely unacknowledged. Every employee on the floor clearly knew what was going on; nobody said a word to us. I finally stood up and asked. A man who introduced himself as a co-founder, Lasse-Mathias Nyberg, informed us that our Tesla was being re-appraised because of scuffed wheels -- a detail fully visible in the photos they had sat on for four days. The revised offer came in $1,600 below the $25,500 already agreed to, and he suggested we had "lied" on the trade-in intake. The photos say otherwise. What Ever Cars actually delivered: Four days of submitted photos ignored until the literal moment of pickup Financing signed, then the deal re-opened on pickup day over a $1,600 adjustment they could have raised any time that week Over an hour of our time wasted with a toddler in a dealership waiting room A second hard credit pull without my authorization, two days after the first one for this same deal Zero continuity between staff -- every handoff starts from scratch, with no memory of what the previous person agreed to No apology, no attempt to salvage anything, no call from management After I walked, a single text: "released the vehicle you reserved" If you're considering Ever Cars: understand that a signed agreement here means nothing until the keys are in your hand. They will re-trade the deal at the moment of maximum leverage against you -- when you've already arranged financing, rearranged your day, and shown up with your family. Buy elsewhere. read more

Very professional and friendly business. I had a great experience looking for my EV in their showroom.

Hate buying cars, but had a great low pressure buying experience at Ever! They had a huge selection of EVs, agent Levan was super kind and went out of his way to pull out half a dozen different models, once decided i had to see the different colors, choosing was definitely the hardest part of the process. Financed a portion of it and the rate was really good. read more