I worked with this team because I needed pricing for a Lucid, and they have a large selection available. After speaking with many dealers who only ask for your phone number or insist that you come into the showroom, Yevgeniy responded to inform me that they are a one-price platform. He even reached out later to confirm this, which I appreciated since many dealers make similar claims but do not follow through. I am currently waiting for pictures and will be checking them out for my next Lucid. Go Ever! read more

I recently purchased a car from Ever Cars and had a wonderful experience from start to finish. Diego, Oscar, Zach, and managers Daniel and Giorgi were all incredibly professional, helpful, and kind. What impressed me the most was their customer service even after the purchase. They continued checking in to make sure we were happy with the car and reminded us they are always available to help. Highly recommend Ever Cars to anyone looking for a great car-buying experience! read more

Let me first list the nice thing about this place - you can see lots of different brand/model EVs under one roof. Other than that, it is complete amateur hour here. - I showed up to the warehouse/office for a test drive and they couldn't make it happen. Turn a prospective customer away because you can't manage keys, ouch. - what followed was a volley of texts and emails from at least three different individuals, each claiming to be the lead - eventually I spoke to one person over the phone who assured me she was the lead for my account. She not only sounded utterly bored but struggled to make conversation. If car salespeople cannot make conversation then we are done for as a species, lol. - when I asked about trade-in, she promptly said, that's a different department! - I was also told all prices are fixed, decided by AI - fair enough, if that's how they want to do business - but then why do I have to deal with humans who can't seem to get their act together. - another individual called the next day and I told them I am not interested anymore but undeterred, one person kept emailing me including asking questions like - are my emails reaching you? - there's plenty of other chaotic things that I skipped on. But hey, they just got $100M in Series A funding so looks like they are doing really well. read more

I purchased a preowned EV from Ever Cars two weeks ago. Our sales rep Deitria Levine went out of her way to help us find the right car for us. I'm very happy with the car. They also took my old car as a trade in, so I arrived in one car and drove away in another. Very convenient. The building is a pleasant place to spend time, which is good because we were there for over five hours. The whole process, including paperwork, was quite slow and a bit disorganized. It was as if the many people working there were not quite communicating with each other efficiently. It was also not very easy to test drive cars due to massive traffic in that area. Overall though, I am happy with our experience at Ever Cars. I support their mission to get more people into preowned EVs. read more

Ever - My car! - Car Dealers Near Me - San Francisco, California

Was super excited to reserve an EV9 that was the exact spec I have been looking for. Great website to use and was painless to make the reservation. One of their reps texted me to coordinate my trade in, and after sending some pics we agreed to their offer, and that I'd pay cash for the difference. Their rep said "I should have all I need for the moment. I'll reach back out hey end of day. Then later that day I get a text saying my reservation lapsed, and they'd reach back out if the car became available. Why take reservations if you're going to make someone jump through hoops, agree to a trade, then cancel it on them with no warning. Lame! read more

Ever - Ever confirming my reservation and trade. Then letting me know my reservation 'lapsed' for no apparent reason. - Car Dealers Near Me - San Francisco, California

Buying the car was easy. They did want my money before the test drive and me looking at it. But they let me do both before they took my money. Also I wanted to give you guys some feedback. What you guys should do is add pictures of damage on the vehicle. I drove 3 hours and I didnt expect the car to be perfect. But it looks like the previous owner let there dog in the front seat and they did some damage you wouldnt except a car to have. But adding theses photos would help the buyer decide for themselves if they want to buy the car. Especially those that would like it shipped. But adding photos like these would go along way. I also didn't see the damage till I got home. 3 Hours away. Had to take the day off work to pick up. So I couldn't just return it. And also there's a $500 return fee. New door panel is almost $2k. So I guess I have to live with it. Evercars if you see this and want to buy a new door panel that would be great. Thank you. read more

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Isaiah from operations reached out to me and did some investigating on his own. He apologized for everything that happened and explained what he was doing to prevent it from happening again. He also agreed to reimburse me for the detailing I paid for and for the weather mats I bought to cover up the residual. I appreciate the effort to correct the mistakes and prevent something similar from happening in the future. read more

Ever - pink staining - Car Dealers Near Me - San Francisco, California

Had an amazing experience with Diego. He shows us the car we asked to see, let us test drive it longer and gave us plenty of space and time to make a decision. We never felt pressured at all to purchase which actually made it so much easier to make a decision. I never felt like I was being manipulated like at dealerships. read more

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The location is not the best as there is very limited parking. Pricing is fair (but not good) and you definitely need to make an appointment. They have a nice selection of cars, but think they cater more to people who are really not sure what they want and are happy enough to pay a premium to have a salesperson walk them through the options. I'm the kind of person who does a lot of research upfront so I didn't really need/appreciate the salespeople ...I just wanted to drive a couple of cars to confirm my choice. So this didn't work out for me. I think it could really be fine for someone who wants more guidance and doesn't mind paying a little extra for the expertise of the salesmen... thus the 3 stars. read more

The easiest car buying experience ever! From reservations through purchasing. Thank you Ever's Team for helping me choose my first electric vehicle! read more

Easy straight forward process, got a deal done in less than a couple days, loving my new car. thank you ever ! read more

Ever - Hyundai Ioniq 6 - Car Dealers Near Me - San Francisco, California

*Updated* - Received an outreach call from Ever with an apology over the mixup and poor handling of it, and appreciate their sincerity and transparency and they are doing their best to make things right. Despite my initial disappointment, I'm impressed with their customer service and follow up. A little over a year ago I bought my Ioniq 5 through Ever and was pretty happy with the experience overall. The car was as described and the buying and pickup process went smoothly, etc. My first experience was positive enough that I attempted to buy another car through Ever recently. Unfortunately, this time it wasn't such a great experience - the vehicle I reserved was advertised as having two packages/options that I'm looking for (towing package and a premium interior package). When they called to process my reservation, I asked to confirm that the car actually had these packages, since I didn't see them listed on the window sticker. They got back to me to let me know that the car did NOT have those packages, and that they have removed it from the description, but they didn't adjust the price accordingly. After requesting, they offered to reduce the price by $200, which is not much considering the price of those two options would be upwards of $3500. I proceeded to make a very reasonable offer, consistent with the pricing of another model they have on their own website that is similarly equipped, and they did not even bother to counter offer and instead told me 'sorry there's nothing we can do'. read more

These guys are amateur hour. While they market themselves similar to CarMax or Cavana where purchasing process is simple, they fall apart when you have any kind of question or issue. Questions either left unanswered or took forever to get to the right person for an answer that may or may not be correct. During the purchasing process, my order was sent to a different person/department along the way. After making a reservation to a vehicle I wanted, I filled out some information as asked. I immediately got a couple different emails from different people that they will reach out soon. I got nothing and 24 hours later the reservation was cancelled without any explanation. I immediately made another reservation and after going through some hoops, I finally got a hold of someone to explain the situation. They finally were able to tell me that they were missing some co-signer's information. Continued along with the purchase process, when I had questions about the warranty, the battery health report, etc, the question gets punted to the next person handling my order and were answered in ways like a sneaky sales person trying to brush over the details. On the pick up day, the person we met up at Ever's office was immediately ready to collect the money and sign the paper even though I clearly said I wanted a test drive first when I made the appointment, which seemed pretty unprofessional. During the test drive, I noticed the service light was on. So I tried to get a clearer answer of how their warranty process works. The sales person simply told me that their cars are dealership certified so I can easily take it to any dealer for services that covered by bumper to bumper warranty without any cost within the warranty period. I half believed him even though that sounded too good to be true. I took the car home and later took it to the dealership. The light went away when I arrived so nothing had to be done. Later on, after the return period was passed, I noticed the car sometimes has issues with Android Auto/Car Play. Getting the infotainment software updated seems to be able to mitigate the problem based on owners reports online. That's when I finally found out Ever would only reimburse me if the dealership diagnostic can pinpoint the problem is related to the software. Otherwise the cost to update the software would be out of my pocket. A very different reality than the answers I got along the way. Also, I've never received the battery health report that they promised would be sent to me when I asked for them multiple times. (I tested the real life performance as much as I could during the 7 days return period so I wouldn't regret it later. But it still would have been nice to see the actual report.) While nothing catastrophic is happening with the car I purchased so far, I think the other bigger players are more trustworthy. read more

Great service, received my car as promised. No hassle no negotiation, finance was also great five stars.

I had a great experience and got a great deal on both the vehicle I purchased and traded in. I purchased the vehicle without ever seeing it in person. They provided pictures and videos and were completed accurate. The team was great to work with before and after the sale. I will buy from them again....even though I'm on the other side of the country! A+++ read more

Ever - Car Dealers Near Me - San Francisco, California

Levan, Diego, and Oscar really helped me out when I was buying my last car. Great experience, will buy again !

Ever had the best value and most seamless process for a car buying experience. Love my new car and am grateful for Levan's stellar customer service. Grateful for the co-founder who turned an initial error u to a positive experience. read more

Oscar is a pro! I've been wanting an EV and am new to the purchasing process outside of regular dealerships. Oscar made the financing move smooth and quick 10 outta 10 read more

Very professional and friendly business. I had a great experience looking for my EV in their showroom.

Diego made the entire buying experience incredibly easy and seamless. He was incredibly communicative and friendly, guiding me through the process of finding the best EV for my needs. The process was so much better and more enjoyable than what I've experienced at conventional dealerships. I'm thrilled to no longer have to visit a gas station! I'll definitely recommend Ever to my friends and family. read more

Hate buying cars, but had a great low pressure buying experience at Ever! They had a huge selection of EVs, agent Levan was super kind and went out of his way to pull out half a dozen different models, once decided i had to see the different colors, choosing was definitely the hardest part of the process. Financed a portion of it and the rate was really good. read more

We bought a 2022 Volvo from Ever Cars on Wednesday -- that transaction went fine, which is the only reason this isn't a one-star across the board. On that same Wednesday I test drove and reserved a 2023 MINI Cooper SE, trading in a 2021 Tesla Model Y. I had already sent detailed trade-in photos -- 4 exterior, 4 interior, VIN, mileage -- on Tuesday. By late that week, the finance team had called, walked us through all the paperwork, and I'd signed the financing documents. Vehicle swap was scheduled for Saturday at 1:00pm. I told them explicitly we needed to be in and out -- my wife had work and we had our 3-year-old with us. We arrived on time. We then sat in the showroom for over 30 minutes, completely unacknowledged. Every employee on the floor clearly knew what was going on; nobody said a word to us. I finally stood up and asked. A man who introduced himself as a co-founder, Lasse-Mathias Nyberg, informed us that our Tesla was being re-appraised because of scuffed wheels -- a detail fully visible in the photos they had sat on for four days. The revised offer came in $1,600 below the $25,500 already agreed to, and he suggested we had "lied" on the trade-in intake. The photos say otherwise. What Ever Cars actually delivered: Four days of submitted photos ignored until the literal moment of pickup Financing signed, then the deal re-opened on pickup day over a $1,600 adjustment they could have raised any time that week Over an hour of our time wasted with a toddler in a dealership waiting room A second hard credit pull without my authorization, two days after the first one for this same deal Zero continuity between staff -- every handoff starts from scratch, with no memory of what the previous person agreed to No apology, no attempt to salvage anything, no call from management After I walked, a single text: "released the vehicle you reserved" If you're considering Ever Cars: understand that a signed agreement here means nothing until the keys are in your hand. They will re-trade the deal at the moment of maximum leverage against you -- when you've already arranged financing, rearranged your day, and shown up with your family. Buy elsewhere. read more

What an experience. They had a huge inventory of all the EVs you can imagine, all side by side for you to compare and test drive. I went in multiple times and had received excellent service from Thomas, if you can get an appointment with him. They don't work on commission so they are not pushy, only trying to be helpful. The sales/transaction process was very fast as well. Took about 30 min after i made my decision to do all of the paperwork and take the car home. Ended up with the Honda Prologue after test driving an audi Q8 and Jeep Wagoneer EV - very happy with my choice. read more

I should have read these reviews first. Note to self, don't buy a car online. Other online dealers note damage to their vehicles so you know what you're getting. Not Ever. Car looked clean in the pictures and the salesperson assured it was "clean". When I got the vehicle, one panel was severely over buffed making it stand out from the rest of the paint. The right front door had a huge, terribly noticeable paint repair, spanning 8 inches. A 5 year old with a paint brush could have done a better job. When I reached out to ever, they said tough luck since the listing photos don't show damage and stopped replying. I understand buying used cars, but identify damage in the listing so we know what we are getting. Secondly, I told the salesman over the phone I could not physically take possession of the vehicle for another week since I was out of state. He said no problem and would postpone shipping. Next thing you know, the delivery driver is blowing up my phone saying he's 30 minutes away. I was out of state and could not take delivery. Driver was pissed off and dropped the vehicle anyway after a lot of back and forth. read more

Staff was beyond helpful and really took the stress out of the car buying process! The showroom was a great space to really see the car, and it looked just like the photos! read more

Truly the best car buying experience I've ever had! Lasse was great to work with! Thank you.

The EV sales experience was very positive overall. There was a wide range of readily available inventory, which made it easy to compare options and choose the right vehicle without long waiting times. The sales representatives responded quickly and efficiently, ensuring a fast and smooth sales process. Pricing was equitable and competitive, offering good value compared to the market. Importantly, the sales approach involved minimal pressure, allowing buyers to make informed decisions with adequate and transparent information rather than being rushed. The team also provided good financial advice, supported by relevant financial services, which helped clarify payment options and long-term costs. After-sales service was reliable and customer-focused, including reimbursement for overdue dealer services, which added to the overall trust and satisfaction. An excellent extended warranty was available, further enhancing confidence in the purchase and long-term ownership. Overall, the EV sales process was professional, customer-centric, and well-supported from purchase through after-sales care. read more

Really enjoyed selling my car to Ever. Chris was very communicative and made the process easy.

Would not tell me why the service light was still on. Three days later the service light was still on but no one knew why. Sells man used something to turn off the light. Why was the service light on? No one knows. read more

One if the best carbuying experiences ever. No pressire, hidden gem of a showroom, I had been shopping hard for an elecrric car and not only did they have the best car at the best price, rhe staff (Nick) was great, we even test drove a car I was intrigued by, but not one i was going to buy. great financing saved me over my preapproved rate. Trevir was great thwre. If you want an wlectric car, gobe them a try. just a different and pleasant experience read more

I bought a car at Ever on a Saturday night. It's the real deal, with a lot of cars and a lot of people. They sold two other cars in the few hours I was there. Some pros: 1. The car was in good shape and well priced. 2. You can see how long the cars have been on the lot and how the price has changed. 3. Carfax sometimes reports two owners when there's only one that has moved between states. They can explain this. 4. They were not pushy about extended warranty stuff. 5. They threw in a tire pump at no cost. Some cons: 1. They told me two hours before going that my car had been sold but I could look at others. I told them that was super inconvenient and wondered if it was bait and switch. They checked and suddenly the car was available again. Coincidence? I don't know. 2. They have limited ways of taking payment. They will take ACH but only from limited institutions (not mine). They will take a wire, but won't let you take home the vehicle that day. And they will take a check, but need to do a credit check first, which requires you to unfreeze credit, etc. They should be clearer up front about how to prepare to pay. 3. They aren't up front that the 7-day return period has a $500 fee. There is a 90-day warranty for actual problems with the car, but you can't just change your mind for free. I would go here again -- they have a lot of cars and know something about them. But you still have to be careful with inspecting etc. read more

One of the best car buying experiences I had ever had. Cars were great - but the team was why made it such a pleasure. Zero pressure, knowledgeable, and kind. Highly recommended. read more

I had a pretty bad experience on my recent visit to the Ever Car dealership in San Francisco. I wanted to trade in my Tesla Model 3. The vehicle runs perfectly with no warning lights, performance issues, or service alerts of any kind. When I arrived, a technician inspected the car and gave the green light, which led to an initial trade-in offer that seemed reasonable. However, once I started the buying process, the shenanigans started. After the salesperson went to the manager to begin the paperwork, I was now told that another technician had found a problem with the drivetrain. No diagnostic evidence was provided, and the car continued (and continues) to drive flawlessly. Anyone familiar with Teslas knows that if there were a real drivetrain issue, the car would either go into limp mode or not drive at all--and Tesla's system would flag it immediately. That didn't happen. It felt like the original trade-in offer was a bait tactic just to get me in the door. It seemed like they invented a problem to justify changing the deal. My guess is this happened because I wasn't using their financing and declined their extended warranty--so the manager was looking for another way to get more of my money. The salesperson seemed cool and really knew a lot about the car I wanted which I appreciated. But i walked out feeling slimed and frustrated. I've had far better, more transparent experiences with CarMax and Carvana. I don't recommend doing business with Ever Car. Unless they get their act together and clean house of shady managers and finance people, I doubt they will survive as a business. These kind of tactics are unacceptable given that there are dealers that behave ethically and transparently. read more

This was my first time shopping for a car and after so much research we found the perfect car for us. When we inquired about the car, they mentioned someone reserved it but if it doesn't go through we can reserve it. I panicked and called after the email and asked if it was gone and the person I spoke to said it was still available to we booked a test drive just to see it and then purchase it. Georgi even confirmed via email our appointment, not saying anything about the car we wanted being sold, no call -- nothing. When we get there he lets us know it's sold and only after checking did he say at a different email that it was gone. It would have been helpful to have put that in the email confirming the appointment today that it was gone but NOTHING. Even a simple call I would have appreciated and I would have been more receptive to getting the other vehicle he suggested. It's infuriating because we made our entire day about coming over, even agreeing on a later time just to have our time wasted. Ever has left a bad impression on me. The other dealerships constantly updated us about the car we wanted but here, nothing. Don't even bother. If you want a particular car just go to the dealership and get a certified pre owned. This place is disorganized as hell. STAY AWAY. read more

They were really helpful and knowledgeable. My fiancée and I had a great experience purchasing our car! Levan and Danielle were especially helpful through our process. Also, buying EVs is really important and I support their mission. read more

It was like amateur hour. They list all these cars on their site. And then when you go into the showroom on 6th street, they are there or they are in transport. I waited 6 days to hear back for the sales person. And texted original contact saying sounds like there's no trade in for a car offer. And then he asks me if I reached out to the sales person. It's not my job dude. Then starts BS of how they don't have control over the transportation part. It's part of your core business getting cars from point A to point B. they have a flashy entrance to the building but it's nothing but scam once you get past the free bottle of water. Good lesson learned on my part. But don't even engage with them. They are like the Wizard of Oz - curtain looks nice - but once you pull it back - it's nothing but scam. There's so many other options out there. They say they've been in business for a year. I sure hope they are gone in less than a year. read more

The experience started off great. The sales member was very responsive and helpful. I really liked the concept of what the company offered and I was excited to give it a try. I found a vehicle I liked, completed the reservation and credit application. This is when things got really shady and where I got incredibly frustrated. The credit inquiry went through on my side, I received alerts from my Capital One account as well as my Lifelock which monitors my credit. The inquiry went through (I have great credit by the way 825+). Then the communication started to drop off and they cancelled my reservation. No one would call me about the issue and when I finally talked to someone (not in their finance group like I requested), they said there was a red flag with my SSN and they will not proceed. When I asked to help resolve this issue, they again wouldn't call me and basically told me they wouldn't help. Incredibly frustrating and a terrible way to work with someone when an issue arises. The credit inquiry cleared, as evidenced by my credit report, with no issues. Yet, they fumble something on their side and then blame you and refuse to help resolve things. I would not recommend using these guys as they still need to figure out a lot of things. Much better to go work with Carmax for used vehicles - bought 2 vehicles through them and the experience was great. I do not recommend Ever at all. Terrible customer service. Avoid. Hopefully this helps someone as I wasted a bunch of time and left empty handed. read more

UPDATE of my previous review - The general manager saw my review and reached out to me. He said that there was no intent to play sales games or use bait and switch tactics. He seemed genuine and I am inclined to believe him. But this still leaves the question of why the Ever tech flagged my car for having drivetrain problems. By the way, I have now driven my Tesla around 450 miles since visiting Ever and I have no problems or weird noises with the car. I recently had Tesla look the car over and they gave it a clean bill of health. So even if Ever was not doing anything shady (which I want to believe) they have a tech problem. I wonder how competent their techs are in evaluating the cars they have for sale. I would give Ever another chance but I would do two things: 1. I would have my car inspected BEFORE I tried to trade it in to Ever and have the report in writing; 2. I would ask to have whatever car I wanted to buy from Ever inspected by an independent EV competent shop. Ever is new and still working out how they want to do business. I would suggest getting their technical competence together and then letting the public know about this so we can be confident of their assessment of the vehicles to take for trade in and sell. read more