I don't normally write reviews, but my experience at San Francisco Toyota was so exceptional that I…read morefelt it deserved one. Before finding San Francisco Toyota, I had called several Toyota dealerships throughout the Bay Area looking for a very specific 4Runner. Unfortunately, most of my experiences were disappointing. Some dealerships never followed up, others gave me the runaround, and a few acted like they weren't interested in helping me unless I was ready to buy whatever they had available. It was frustrating, especially considering how significant of a purchase buying a new vehicle is. Everything changed when I contacted San Francisco Toyota. The first person I spoke with was Phil, and from the beginning he was friendly, knowledgeable, and genuinely interested in helping me find exactly what I was looking for. He took the time to discuss different options instead of trying to push me toward a vehicle that wasn't the right fit. After just one conversation, I already felt more confident working with San Francisco Toyota than I did with any other dealership. When I arrived at the dealership, I met Jacky, and the experience only got better. The team had three different 4Runner models waiting for me so I could compare them side by side. That level of preparation immediately showed me they respected my time and had actually listened to everything I was looking for. Jacky was outstanding throughout the entire process. He is incredibly knowledgeable, patient, and never once made me feel pressured. Since buying a new vehicle is such a major investment, it was important to me that I thoroughly test drive each trim before making a decision. Instead of rushing me through the process, Jacky encouraged me to take my time, ask questions, and really experience each vehicle. We went on extensive test drives so I could confidently decide which model was the best fit. What impressed me the most was how both Phil and Jacky treated me. They didn't make me feel like just another customer walking through the door. They made me feel genuinely valued. They understood that this wasn't just another sale. It was a major financial decision, and they wanted me to leave feeling completely confident in my purchase. That kind of empathy and customer service is rare these days. I also have to mention the dealership itself. It's absolutely beautiful. I've been to several luxury dealerships over the years, including Lexus, and I was honestly surprised that a Toyota dealership could look this modern, clean, and welcoming. It created a great atmosphere from the moment I arrived. If you're shopping for a new or used Toyota, stop wasting your time calling around like I did and just go to San Francisco Toyota. Ask for Phil or Jacky. They are both true professionals who genuinely care about their customers and make the entire buying experience enjoyable instead of stressful. Thank you to Phil, Jacky, and everyone at San Francisco Toyota for making this the best dealership experience I've ever had. You've earned a customer for life, and I'll gladly recommend you to my friends, family, and anyone looking for an honest, customer-focused dealership.

Update based on Franks response…read more Your response sidesteps your responsibility to check these vehicles coming in for resale. The CARFAX is obviously useless and Certified Pre Owned doesn't mean much either if these types of things slip by your process. Everyone out there that purchased a CPO vehicle from you should be re-running a CARFAX report to check on damages that may not have been reported and notifying Toyota Corporate. Vehicles have a material decrease in value due to past accidents and you effectively knowingly passed that on to me due to your negligence. I'm happy to update this review if you take steps to correct this problem. Expect reviews elsewhere as well until you do.

It's easy to judge a company when everything goes right. It means more when things go wrong…read more Last week getting through a purchase, several things went very wrong. The general manager got directly involved, and not only took the problems seriously, but took personal care to ensure the best possible terms for me. Although it's a shame unfortunate things happened, I really respect how I was treated in the process afterward.

Bought an M3 comp from BMW of SF and had an overall wonderful experience. It wasn't easy finding…read moreallocation to order the vehicle due to its popularity, and overall, successfully ordering a high demand car from BMW isn't the simplest process. I worked with Nyomi who was extraordinarily helpful in bringing me up to speed on all the information I needed to quickly put together the perfect spec (for me). She got me allocation ASAP and into the queue waiting for the earliest possible moment to order when the 2027 model year started production. She helped me keep updated in real time as the production started and shipping occurred. Furthermore, I had special requests for vehicle delivery and she made sure everything was followed to the letter. She showed a lot of followthrough during the whole process. I would also say I'm grateful to Ryan in Finance. He is an M enthusiast, and I was stressing a bit making sure I got the order perfect before 2027 orders started. He taught me a lot about desirable configurations, resale values, the performance of the vehicle and the type of mods/upgrades you could stage down the road. He was also very helpful in exploring extended warranties, maintenance + plans and available wear and tear item protections. Very smart for Sammy to put us in contact while I was still shopping. Also have to give a shoutout to the sales manager Sean, who sat me down and got airtight on my order and successfully getting it into queue and accurately predicting the week it would be delivered. He was spot on. I was a little daunted when I first decided to go for the M3, but the team at BMW of SF got it done quickly and with 0 problems. Smooth experience from start to finish. Kinda looking forward to buying the next one from them!

Came in to get my oil changed, something I would normally do myself before I moved to the city. I…read moreusually hate going to see any mechanic that I don't personally know, especially from dealerships. I still go to dealerships because I like that they can sometimes view the service history from the other Honda dealerships. Anyway. It's always expensive and they're always trying to sell you something. Garry helped me out this time. Garry, this is the first time I haven't gotten even mildly upset at the dealership having to reject a pushy salesman. Garry won't bother you to buy new windshield wipers for $80. If your front passenger tire is getting kind of old, Garry's not gonna tell you to replace all 4. Just the front 2 (to keep it even with its pair). I'm sad I'm moving soon and probably won't go here again anytime soon. We need more people like Garry man. Keep up the great work. TLDR: this place inspected my car, told me what was crucial to be serviced, told me what I should look out for later, and wasn't pushy at all.

We came in for an appointment for a routine 5000 mile check up, the very first one for our new SUV…read more Oddly, there was not one staff member at reception for appointments. Or anywhere, for that matter. Crickets. Cue in the theme song from "The good, the bad, & the ugly," & you'll really get the picture. We waited for around 15 minutes, still no one appeared. We finally had to go & literally search for someone. Another customer arrived before a staff member finally materialized in reception. This was an interesting predicament that I've never once encountered before, after a lifetime of visiting car dealerships. Car salespeople & dealership staff, like everyone else, should never be anything other than hospitable. But before that can happen someone does need to actually be present in the first place. 1 star

Just leased my 2nd Audi after having liked the first so well…read more Sergey and Dave made it easy. They worked with me on fair pricing and were willing to get me the car I wanted. I'll see them again in 3 yrs

Andrew is fantastic! He made our buying experience exceptionally smooth, straightforward, and fun!…read moreI would highly recommend.

We had a great experience buying our car here! Ask for Andrew -- he's the best! Very knowledgeable…read moreand patient with a new mom.

Great experience working with Andrew at Volvo Cars San Francisco. Fair transparent deal development…read moreand no pressure salesmanship helped our family make the right decision about our next vehicle.

I just purchased a CPO vehicle from San Francisco Toyota this past week, and it was an amazing…read moreexperience! The team at Van Ness makes everything very straight forward with fair and transparent pricing; I came into the dealership a bit after lunch time for a test drive and drove off with everything completed by 3 PM. (Pro tip: there is customer parking in the garage, the entrance is on Sacramento Street.) From CarFaxes to coffee, San Francisco Toyota made sure that my family and I were taken care of, and all of our questions and concerns were 100% addressed and resolved. Kevin, Leo, and Jon are the best!

I guess it's best to book an appointment prior to coming in. This dealership didn't have the…read morecorolla cross 2026 model or a new rav 2026 model I could see so I do suggest calling in ahead of time to ensure they can even help. But overall, no one was really accommodating nor willing to sell even when I stated I needed a car within the next couple of weeks, preferably brand new. I guess I am going to try and check out Honda or another toyota dealership further out who may need more foot traffic. The guy who answered my inquiry was polite enough but I'll just say I haven't had such an awkward experience shopping

Beautiful car, beautiful building, what's not to love? I…read moreattended a community party at the new Rivian Dealership. This red brick architectural wonder is more than a dealership. Besides the merch, cars, trucks, camper conversations, child play area, yes please.

Jonnathan (in sales) is your go-to-guy. Knowledgeable, patient, kind and above all helpful! I…read moredidn't buy the 2025 R1T I was seriously considering most recently -- as I want to hold out for a 2026 update -- but from beginning to end, I couldn't have asked for a better sales rep. Rivian's technology, attention to detail and charming sales locations make the end to end experience so efficient and inviting. As a company, I must say -- they have completely reinvented the car buying experience! I cannot wait to come back and find Jonnathan later this year when I am ready to bring a new R1T home. Thank you for all of your help, attention to detail and energy in keeping the Rivian brand, my experience and this new car buying journey a meaningful one!

My husband and I had a wonderful experience here with Reiden, who was kind, considerate, and super…read moregenuine. We had gone to several dealerships before as we were not in a rush to get a car, but could not say no to what we were offered, which is something other dealerships and manufacturers in the area could not do. I highly recommend coming here if you're looking for a new vehicle; so far, we love our Mazda 3. Thanks again Reiden! (no one asked me to leave a review or even mentioned anything to it, but I was just super happy with everything)

Azaria was a breath of fresh air. We walked in, not knowing what to expect. We had been to some…read moreHonda dealerships and they were horrible. He made the process so easy and no pressure at all. He honed in on what we wanted and found the perfect car for us. His communication skills are above and beyond any salesman I've ever worked with, not to mention a great personality. As soon as we walked in, my wife and I had a instant connection with him. We liked him as a salesman and as a person as well. I wouldn't hesitate to go anywhere else if you're looking for a new Mazda. You won't be disappointed with Azaria. Nick Nichols

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

There is nothing more that I hate than dealing with buying a new car. I would rather have root…read morecanals done on all of my teeth, but I am so happy to say that I am extremely satisfied with the results I have had with Cartelligent. My agent, Stephen made it extremely easy and did all the hard legwork and dealing to find the perfect car for me at the price I wanted. I can't recommend this company enough. If you were like me and hate dealing with car dealership use this company you'll be very happy.

After trying to source an ultra-low-mileage 2001 911 Turbo on my own--coordinating PPIs and chasing…read moreemissions details across state lines, only to have the car sell--I switched to a broker. That was the right call. Cartelligent sourced my 2023 911 GTS, and the experience was excellent. David, the founder, knows both the cars and the market. He took the time to understand what I was actually looking for, then challenged my assumptions. That led me to choose a low-mileage CPO car for my first Porsche--a decision I'm glad I was pushed toward. I worked with Christian throughout the purchase and delivery, and he was professional and attentive. The delivery specialist handled the handoff with real care. The entire team was friendly, focused on my needs, communicated clearly, and operated with professionalism end to end. They have the network, expertise, and discipline to navigate the market efficiently--no wasted time, no dead ends. Buying a car, simplified. I plan to purchase a new truck in the fall, and Cartelligent will be my broker again. Highly recommended if you're serious about finding the right vehicle.​​​​​​​​​​​​​​​​