Great service. First, they actually answer the phone! I called on a Friday and someone was out on Monday to look at what I wanted and give me a price for heat/air in what is now my Four Seasons room. Everyone I talked with and the installers were very nice, prompt, and did great work. The cost was very fair and I am very pleased with Everest Air Heating and Cooling. read more

WOW - I could not be more pleased with Everest Air - Heating and Cooling. I called them Tuesday for a service call, they were here within an hour, helped me (but did NOT pressure me) in determining the old unit (13 years old) needed to be replaced and selecting the unit and features to replace it. The quote was thousands of dollars less for a better unit than another local company. By Wednesday afternoon it was done! Their team was professional, courteous and respectful. This level of service and responsiveness is rarely seen these days. THANKS!!! Contact them for service or replacement at: Everest Air (865) 233-4332 www.myeverestair.com read more

Everest Air Heating and Cooling - Job Well Done! - Heating & Air Conditioning/HVAC Near Me - Alcoa, Tennessee

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The service cost, to check out a problem and provide an estimate, is way too high compared to other providers and this service cost to come out is not mentioned upfront. We did not use them beyond initial call. read more

Everest air is an awesome company. I have been a business owner and I know how hard it is to navigate a successful business. I highly recommend this company for any HVAC needs. They are reliable, polite, fair priced and they care about the quality of work! I'm very happy. read more

Prompted by Brad's unprofessionalism, I am writing a 2 part review.... Part 1 I placed a service call with Everest this past Tuesday in the am on my home hvac which had a freon leak and was freezing up. To their credit, both Donna and Lindsey were very courteous and professional. Tyler the technician arrived next day (Wednesday afternoon) and proceeded to find the leak in a timely manner and performed the repairs with no complaints and the unit is working fine. At the end of the service call, Tyler presented me with an on-line incoice which reflected a line item charge for Freon (410A) for 3.40 lbs of freon at the rate of $135/lb which was a sizeable amount. I did not complain, settled the bill, and shoock Tyler's hand and thanked him for coming out. The following morning, I proceeded to research what the going retail rate for freon is and found many sites selling freon at retail (which is surely more than what Everest pays) for an average of about $18/lb (a 25 lb canister for around $466 including shipping). I was curious as to why the significant difference in price and decided to call the office to see (not to argue the bill) and see if I could get some clarification of why such a big difference. I spoke to Donna who once again was very professional, pulled up my invoice, and informed me that the person that was better suited to answer my question was Lindsey, I undersood, thanked Donna for her time, and told her there was no rush. For the record, all I wanted was a simple explanation. So the reason for the poor review on this part is not for the technical quality of the technical service, but rather for what would turn out to be a 750% undisclosed mark-up on their freon charge. So if they knowing ahead of time that they charge $135 on an $18 cost and understanding that this call (because of the freezing of the unit) was in need of repairs which would include freon, it stands to reason that if they had warned me of the exhorbitant mark-up during the placing of the service call, I surely would have not placed the call and looked for another vendor. Keep in mind that they were very up front on their service call charge and hourly rate which by the way is very fair. Also keep in mind that the purpose of my call was just for a simple civil explanation which I am sure would have sufficed even if we perhaps never agreed on the actual charge. It turn out that Lindsey never called back ( I would have enjoyed speaking with her as she is very professional) but instead , I received a call back from an agitated, defensive, disrespectful, and what I perceived from his demeanor, a borderline racist Brad. If you are interest in reading more please read more Part 2 So I received a call from Brad at Everest Air not from Lindsey as I had expected. He proceeded to ask me what my question was, and I in a very polite and calm manner asked for my understanding why there was such a significant markup on my invoice. Immediately, he became demeaning while trying to explain that he had to pay for trucks, insurance, and other operational expenses and to that end, it was their policy and practice to roll over these expenses into the inflated freon per pound charge. He then proceeded to tell me that my bill could have been worse since it is now their policy to charge $1100 for 0 to 5 lbs of freon telling me I should be thankful. Unprovoked, he became disrespectful by telling me that he has never had any similar inquiries from his other customers and told me that "people like you" should look to hire "handyman services" implying that this would be what I could really afford. I peacefully reminded him that all I was looking for was a simple answer to the very simple question. I never asked him for a refund or for that matter any credit. I am a 63 year disabled practicing Christian wit a Spanish last name fyi. Attacking your seniors and hidden gougeing is no way to run a business. Brad, unbridled tongues don't make gentlemen any more than carrying guns make men. Good job Lindsey and Donna. read more

Everest Air Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Alcoa, Tennessee

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Our primary heating / air conditioning unit stopped cooling. I contacted Everest Air in the late afternoon and a technician was at my house evaluating the problem within 40 minutes. The diagnosis wasn't so good and we're having a new unit installed at what I believe to be a reasonable price after being provided several options. The communication with Everest Air was excellent and they've kept me regularly updated of progress. read more

Our realtor recommended these guys because they always respond right away. They were great. We had water spilling out of our unit. They came right away and fixed the problem for a very reasonable price. I appreciate that they didn't try to upsell us on a new unit! read more