Definitely a 5-star visit. Madeline made me feel so comfortable from the moment I walked in and was…read moreincredibly knowledgeable and attentive. You can tell she genuinely cares about the patients. Dr. Helm was thorough and professional. Highly recommend!

Nice and caring optometrist, high tech facility. But the front desk lady's/ assistants need a more…read morepositive, welcoming, and helpful attitude towards patients. Both times I visited this office, I was not greeted, was not asked what I need help with, I am just standing at the desk waiting to be helped by 3+ people sitting at the desk and they are all avoiding eye contact with patients waiting at the desk. And when I am helped, the lady's all have attitudes and make me feel like I am wasting their time and don't want my business. The office got the job done with what I needed but I can get the same services at other optometrist offices that were more welcoming and willingly helpful than this place.

Went to this ophthamologist for about four years before deciding yesterday to not go anymore. Last…read morefew visits have been very uncomfortable. I made my usual 6 month appt for checking retinas and dry eye procedure. Appt was yesterday. Dr came in hot, upset first that my purse was hanging on the wrong side of the exam chair and then scolded the assistant about it. Then proceeded to rush through a dry eye procedure -- a new procedure that was quite painful. Snapped when I asked question about checking my retinas "you can come back in week for that." No explanation and out he went. I hope he is ok. Went to new ophthamologist today who said "we get a lot of his patients." Say no more.

Abraham came in and spent a whole two minutes with me and try to upsell me to do cataract surgery…read morethat was going to cost me about $10,000 per eye. I went and got a second opinion elsewhere and everywhere I went told me I barely had any cataracts and a glaucoma surgery he was recommending is no longer covered by Medicare because it's not even effective, which is why he was trying to get me to pay cash avoid this used car salesman.

The office is located in a commercial building, where there's plenty of parking…read more Pros: staff is polite and provides a welcoming environment to customers. Cleanliness and safety are emphasized. The Dr. wore a mask throughout the examination and when trying on glasses, everything was sanitized afterward. I appreciated the various equipment to measure eyesight. Cons: Prescription won't be released, until you've purchased through them. Seems unfair since the examinations were paid for. My prior provider was transparent with my prescription and I could have a copy, if desired. Frame options were limited to the more stylish and costly version. Lastly, limited hours of availability could make it difficult for some to schedule an appt. outside the hours of 8am to 5pm. They are open some Saturdays so you have to inquire with the office.

Since I retired, my eye benefits have changed. I called the office today and spoke to Brittany…read more She took the time to explain my new benefits and answer all of my questions. Because of her excellent customer service, this is my new optometrist. Thank you Brittany

I am back doing Laser Valeda now at Valencia Office. I am…read morewell cared for with Tokay and Tasfia Who assist w/ checking my eye status and applying the Laser tx To both eyes. They are kind, caring and expert at what they do. They are calming and confident. I am so pleased at the care they provide!!!

My 99 year old mother was referred by an Opthamology doctor at Facey for an occlusion…read more The first appointment they said to allow 2 hours and it was exactly 2 hours. Everyone was very professional and efficient. Not overly sweet and friendly but very courteous. Toki was my favorite mostly because of his name. My ONLY gripe is the business is not elderly friendly. While they do have multiple ADA parking in front, they're usually full. The office is on the 2nd floor and the ONLY bathroom is on the 1st floor. They really need more ADA bathrooms on the 2nd floor.

I was so impressed with Nova Eye, Dr. Nassiri, and the entire team. I brought my mom in for an exam…read moreand she was treated wonderfully from start to finish. The office looks beautiful, the staff was extremely kind, and they were able to see her the very next day, which saved me from having to take extra time off work. The level of care and professionalism was outstanding. Highly recommend this place!

From the owner: Located at Henry Mayo Newhall Hospital Campus in Valencia, Nova Eye Institute is a dedicated…read moreophthalmology clinic to helping you see clearly and live fully. We provide comprehensive eye care with a focus on advanced treatments for glaucoma, cataracts, retinal conditions, dry eye, and more. Our team combines state-of-the-art technology with compassionate, personalized care to ensure the best outcomes for every patient. From routine eye exams to minimally invasive glaucoma surgery and premium cataract lens options, we offer solutions tailored to your needs. Serving Santa Clarita, Valencia, and surrounding communities, Nova Eye Institute accepts Medicare, Medi-Cal, and most insurance plans.

I highly recommend California Retina Consultant's staff and especially Dr. Gupta. Appointments are…read morealways on time, the staff is friendly and Dr. Gupta spends the time to explain exactly what is going on with my results and listens to and answers any questions I have.

I went to the Cinema Dr. office and the place is like an assembly line. It's cold and impersonal,…read moreyou go to all the different people each colder and more impersonal that the other. Then at the end when you wait even longer you get to see the doctor which tops the impersonal list. No chance to ask questions, he is in and out like the building is on fire. Then I am told I can get the sun glasses up front and up front they are out of them and this is a morning appointment, well at least it started in the morning. The girl tried to give me some that would fit on my reading glasses as if I would drive with reading glasses on. Told them not to call me and that I would not be calling them ever. I met a man also coming out of the office and we talked and he said his wife had the same experience. What a joke this place, cattle call for sure. If you want real care don't go there.

I've had two successful surgeries for entropion over the past three years. Dr. Burnstine did a…read moregreat job both times. His bedside manner is great and most importantly - he knows what he's doing. His staff was helpful and efficient. Highly recommend Dr. Burnstine.

First off this place is impossible to get a hold of, took over a week of phone tag to get an…read moreappointment scheduled. They never answer the phone. After my visit I felt rushed and pressured into a tear duct bypass eye surgery, dr said that was the only option. I sought a second opinion, glad I did, a bypass in NOT the only option. I ended up canceling my scheduled surgery, they took 50% of my deposit. I thought it was only going to be 20%. My bad for not reading the fine print. I don't have health insurance so my visit ended up costing me $350 for some painful eye probing and constant phone tag. This place seems more like a cosmetic place anyway, that's where $$$ is. Horrible experience from starts to finish.

We didn't even make it into being seen at our appointment. We sat waiting for over an hour because…read morethe receptionist failed to ask us for payment. NO ONE asked us for payment prior. When I mentioned this to the receptionist- no apology or effort to acknowledge their mistake was made. She actually YELLED at me down the hall while I was trying to get my toddler. Completely disrespectful and uncalled for, in a pediatric office full of parents and kids? At least the Dr. apologized when we explained what happened but at that point over an hour of time was lost and my son's medicine had begun to wear off so we had to leave. We specifically asked if the drs office had experience with children on the ASD spectrum and none of that exchange indicates that they do. Please do not make the same mistake and waste your time with this quack of an operation. The attitude and rudeness of the receptionist, lack of communication, lack of respect towards us as a family where waiting over an hour to be seen can feel like 4 hours when your toddler has a disability and you came early to accommodate for their paperwork is all Unacceptable. If I could rate this a negative zero that would be too high.

I've been taking my child to Dr Goldman for eight years, and I can not speak highly enough of him…read more He is dedicated and compassionate and takes his time to address all questions and concerns that I have, I never feel rushed out the door. Additionally, the office staff has always been on point, never any billing problems.

Dr Gross with Helm Vision Group is top notch. He made me feel very comfortable and he was thorough…read morewith the examination of my eyes. I was there for eye issues not related to vision. I appreciate his expertise and many years of being an ophthalmologist. Additionally, the staff, Omar and Yesenia in particular were very helpful in assisting me.

Went in for an eye exam because my vision was getting worse.. and he found a disease so early on it…read morewas hardly detected. I was able to have surgery to correct it and potentially save my vision!! Very happy! Definitely would come back again! Thank you!!

Elise Weichbrodt, FNP is so AMAZING!!! She took such great care of me tonight. I came in with a…read moreperisitent cough that would not go away after two weeks. Elise told me exactly what she recommended and why. She treated me in a way I felt cared for and she wanted to hear what I had to say. She seemed so happy to be at works and genuinly seems to enjoy her work in medicine. I appreciate the kind caring staff from the receptionist to the technicians. Thank you so much for caring for me, I needed the kind understanding care while I felt terrible and it is exactly what I ws given. Please bring back the family practice part of your business. Even though I love how you take care of patients, I want to keep coming back for all of my needs or continuity of care.

I could talk about how kind they were to me and my young son, how attentive to my needs and how…read moremuch focus they gave me AND the right amount of seriousness for what turned out to be a serious issue. I had a splinter and it caused an infection. I went in for antbiotics BUT ended up needing surgery. And if Lorena had just treated me as an average idiot and sent me on my way, I'd be minus a digit now. And they called a few days later to check in on me! Who does that these days?! Five hundred stars!