I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

I was way over due for my back procedure. Finally, the day came and I needed it. The facility was…read moreclean and comfortable. I received excellent care from everyone. Here are the names of my care team on 4/25/25 at 10:30 am. Doctor Jeter is my amazing pain management Doctor. My anesthesiologist was Doctor Zivi. Nurses, Bri, Lauren, Kamryn, Fiore, Bria and John. Thanks for taking great care of me. Next time I will bring way more treats, I don't think I brought enough. 4/27/25

Dr Day is an exceptional diabetic specialist. We had an early on problem getting appointments every…read morethree months due a lack of available doctors in this specialty clinic. Starting early last year, with the addition of another specialist, we have scheduled appointments every two months thru January 2027. Fantastic quality care.

Thank You Dr Senofsky, I got the bit of a run around from…read morefrom my GP and an emergency room before I came to you. No one seemed to think my problem was any big deal. You took one look and told me I was having surgery the next day. You were the only one who seemed to care and realize my situation was very serious. You were kind, explained everything to me, and the next day you took care of my problem. You did a great job and I'm all fixed now. Good to know the You treat people with respect and concern. That's not the case with many people in this field these days. Thank You again.

Dr Senofsky made me feel very comfortable with him and the decision to choose a lumpectomy. He mad…read moreme and my young adult sons feel confident that the cancer would be gone. My pain was minimal and my scar looks amazing at only 21 days out. I would highly recommend Dr Senofsky. He's very caring and you can tell every patient is important to him. And getting them the best outcome and best future is his top priority.

I have always been one to put off going to the doctor for regular check-ups because I don't want to…read moredeal with the hassle unless something is wrong and I feel miserable. With Dr. Goff, I am actually looking forward to keeping up to date with any necessary check-ups. She put me at ease as soon as she walked in the door. She has a very kind and welcoming presence, she really listened to me and showed that she was genuinely concerned with, not just making sure I'm "healthy" on paper but making sure that I feel good both physically and emotionally. It is clear that she takes the name of her medical group, Healthcare Partners, seriously and treats the doctor/patient relationship as a partnership. Dr. Goff is everything a physician should be and I am so grateful to have found her.

I was sad to see Dr Goff to her new practice. She was a great help to me.read more

Most caring, knowledgeable and kind doctor! Thank you so…read moremuch for taking care of me! Dr Pillai and his staff are always so responsive to my needs, from prescriptions to just general questions.

The front ofc staff is not so pleasant. The office is busy and these ladies have attitude. They…read moredidn't greet anyone or have smiles. And hope you don't have any questions or you'll get more attitude. I'm new to the area and Dr Pillai comes highly recommended. It's too bad the whole experience is ruined by these ladies. ... I called on Friday because I needed antibiotic meds and was cut off from explaining my health concerns put on hold for 15 minutes and then hung up on while holding, only to call back and find they went to lunch. I left a message to please have Dr or nurse practitioner call me back as I was in need of my DR. Is not an ER situation. And nobody ever called me back. So disappointed. Again this is my first experience I'm hoping it gets better. The care I get is very good. But I can do without attitude. Smile ladies. Life is good.

There are truly not enough words to express how grateful I am for Dr. Navi and his incredible team…read more From the beginning of my pregnancy through the delivery of my daughter, Lorelai, I felt cared for, supported, and genuinely valued as a patient. Dr. Navi is an exceptional physician who combines knowledge, professionalism, and compassion in a way that immediately puts you at ease. Throughout my pregnancy, he took the time to listen to my concerns, answer every question, and ensure that both my baby and I received the best possible care. During some stressful moments, his calm demeanor and expertise gave me confidence and reassurance when I needed it most. I also want to give special recognition to Sonia and Brittney at the front desk. They are absolutely amazing. Every phone call, appointment, and interaction was met with kindness, patience, and genuine care. They always made me feel welcome and were incredibly helpful with scheduling, paperwork, and any questions I had along the way. Their warmth and professionalism made such a difference during my pregnancy journey. What sets this office apart is that everyone truly cares. I never felt like just another patient. I felt heard, respected, and supported every step of the way. Bringing my daughter into the world was one of the most important moments of my life, and I am so thankful that Dr. Navi and his team were part of that journey. If you are looking for an OBGYN who is compassionate, knowledgeable, and surrounded by an outstanding team, I cannot recommend Dr. Navi highly enough. Thank you, Dr. Navi, Sonia, Brittney, and the entire staff for helping make my pregnancy and delivery experience such a positive and memorable one. You will always hold a special place in my heart.

I showed up for my app 10-12 min early and after being asked for my driver's license and insurance…read morecard, was presented with about 6 sheets of forms - all standard and expected - except for one: The "Credit Card Authorization" form asked for my credit card info for them to keep on file and charge as they saw fit. I handed the forms back to the lady, was called back, and told the "credit card authorization" form was required to be completed. I explained I was well insured and had completed all of the other forms and those specific to "responsible party" and was uncomfortable writing my credit card number down on a sheet of paper for them to KEEP on file. The lady next to Brittany said that "this was required and their practice's policy." I explained why I was not comfortable with this policy and this was the first time it was brought to my attention, and if this was their practice's policy, they should inform patients and before they are standing at the front desk - waiting to be seen - in a room full of people. Brittany went to go speak w/ the "Billing" person, came back and said "sorry, they will not make an exception." Mind you, there is no issue for me to pay a co-pay in person with cash or a card or debit card, but to hand write my credit card number down on a piece of paper and have it "stored" on file is not normal. I expressed my disbelief that I had waited for this appt and now they would not see me unless I wrote down my credit card info - on a piece of paper - for them. So, I left. I was now, in my car, in the parking lot, and was going to go back inside and insist to speak w/ the "billing" person. Not wanting to make a scene - I was literally in tears at this point - I called and spoke with Brittany. She said the "billing person was Sabrina" (who - of course - is on the phone with an insurance co. her to have Sabrina phone me - because this was a really, really bad experience. First, for most women - a gyno appt is very personal, intimate, and invasive. For many - this type of appt can cause anxiety and distress. As a person with PTSD, I fall into both categories, and had to mentally prep myself for this appt., at this new facility, with people I had never met before and have them look up my privates. Yet, I was prepared, got there early, completed their paperwork, and did everything as asked, except provide personal financial info - my credit card - on a piece of paper. After all - what is the purpose of insurance - in my case - we are blessed to have the best of the best insurance - Motion Picture Anthem Blue Cross - and in addition to standard "person with financial responsibility" forms - in this case, it was me - this office REQUIRES you to give them your credit card and authorize them to charge it at their discretion. That is NOT standard practice. I have seen doctors in and outside the UCLA/Anthem Blue Cross/Motion Picture System, and never once been asked to leave my credit card number on file. And if this is something this practice REQUIRES, in order for a person to be seen, they should advise and disclose this to the person BEFORE they have waited weeks for an appt and are standing at the desk. I began to home when Brittany called back asking if I had left the parking lot yet (I said "yes") then she said she had talked with Sabrina and "she had made an exception for me and would like me to return for my appt and be seen today." Huh? I am truly in shock at this point. Seriously? I told her, "no." I do not feel comfortable nor safe now." She - Brittany - was very nice, but I made it clear that I was not going to return and was going to let my doctor know about this - "requirement" - and how it's sprung on you at the desk and that despite having proof of being well-insured with the best insurance one can have, it came down to give-us-your-credit-card-and auth to charge it at will or-you-wont-be-seen. I got home, decided to call the facility back and went through phone prompts. #4 was for "Billing." It's funny that when pressing #4, the recording said "This extension no longer exists." I am not expecting to receive a call back from Sabrina or Dr. Navi Navizadeh who is supposed to be the practice's owner and doctor. If this practice specializes as a "walk in clinic" and demands payment or access to my personal credit card before being seen - it's not the place for me and most people. Other people, I see, now, have written negative yelp reviewers about improper billing and difficulty with getting issues with the "Billing" person at this place resolved. Giving any doctor or authorization to go ahead and charge - at their whim - your card - for any amount and at any time - is very concerning. Because oftentimes, we see a doctor, get a bill a few weeks later, then a few weeks after that, we get an "EOB" - Explanation of Benefits - which comes straight from our insurance co and often shows a "balance due" of "0" or far less than the bill. That's what we owe. NOT what Dr. Navi bills for

SCV Quality Care has been by primary care provider for several years now. I have had only positive…read moreexperiences in every aspect from this clinic. From the friendly and patient front and back office staff, to my knowledgeable and highly professional PA, Harold Wong, who I have gained immense trust in. Dr. Wong listens carefully to my concerns during visits, and has greatly improved the condition of my health since I first began going to SCV Quality are. His knowledge in primary care is remarkable, and I appreciate that he always considers my specific situations for my care. My lab results have all normalized under his care, and I credit Dr. Wong completely for that. Can't forget the staff. All the staff I have encountered at this facility are incredibly friendly, professional, and efficient. From the simplest phone call to request a prescription renewal, or a quick call to update my insurance, each and every member of the team at SCVQC has been a pleasure to deal with. I can only speak from my own experience, and I am grateful for the excellent care I have received from everyone at this clinic. I would recommend this clinic to anyone in search of a primary care provider, or in need of urgent care.

Third strike for SCV quality care. Been coming here for years now. Was okay in the beginning, dr is…read moregood guy and staff was okay. But one day I came in for FML paper works to get fill out by dr. Had the worst office manager with bad attitude and rude come and tell me that they couldn't do it. But later I came on my appointment and the dr did it for me. Second time I had problem with them is when I came to my appointment and they said I did not have one. I had to make a new appointment and came back with the appointment card that they gave me for the appointment that they said I did not have. Now strike three, I came in for blood work on my day off today. A week before my appointment like my dr told me to do. They said they couldn't do it because it says on the paperwork to come in April. I told her my appointment was April 3 and this was a week before. Then I ask is the dr in today, she said he comes in at 9:00am (it's 8:45am). Okay I gave her the paper for the bloodwork to give to the dr when he came in. Because I'll be in the area for a couple of hours. I called at 10:20am to see if the dr got the massage. She said she emailed him ( email dr why there in the same office). Called again at12:00pm as I'm leaving the area. Again they said the email him and then I said I'll do it when I have my appointment on April 3. So I fasted for nothing. Then I got a call 1:55pm saying I can do the bloodwork today. Really!!! I'm not in the area anymore and it take them over 4 hours to get back to me when the doctor is a few feet away. WOW I think I'm going to look for new doctor. Very disappointed