Wanted to get work done with them as they did our inspection but they dropped the ball so many times. They were supposed to come on a Wednesday after we agreed to about $8K worth of work. I messaged the scheduler Chelsea Tuesday night to confirm and she said sorry they had an emergency so couldn't make it (but I had to text her to find out). So following week we finally got the plumbers to come. They went over our list to confirm what needed to be done and said they just had to go to the van to get supplies. I told them that I'll leave the front door open. After 15 min, they drove off without a word. I figured maybe they needed more supplies so I waited 1.5 hours and texted Chelsea for an eta for when they'll return and all she said is she'll let me know when they are headed back from Nuuanu. I ended up waiting 3 hours total then texted her again saying I have to pick up the kids from school but I am ok leaving the door open for them to come do the work. That's when she called and said they were missing some supplies from the warehouse so that's why they are waiting and maybe it's better to reschedule. So then I asked if they could ask least do some of the work since I blocked my day already and she said she will get back to me... half an hour later I decided to leave the house because she never got back to me and I ended up texted her if we can reschedule (around 2:15 pm) and she never responded until 7:37 pm. Ended up going with CJ plumbing instead and they were much more responsive and professional! I don't mean to complain but I gave them 3 chances and I thought EverTrust was very unprofessional. read more

Not helpful. I called Sunday night and left a message. I called Monday morning and left a message. Then I went on the website and messaged Tracie and she said someone would call me. They called me 24 hours later on Tuesday afternoon when I already had another plumber to do the job. I only called Evertrust trying to get an estimate. How long did you expect me to wait when I have no running water to my house and I have a family with 2 kids ? read more

The plumbers are really nice guys, customer service leaves much to be desired specifically Chelsea who has been my main contact. Chelsea never answers the phone or returns phone calls. We persisted however because we did have a few good experiences with the plumbers in the past. So despite the effort we wanted the plumbers to come back. We were eventually able to get ahold of them after several days (calling multiple times a day and leaving voicemails that aren't returned) to inspect a toilet leak that is affecting my downstairs neighbor coming from my unit. They "fixed" what they assumed to be source of the leak without doing a holistic look at what the actual problem might be. We asked if they would look downstairs at the leak since the ceiling was already opened up but they replied that it would not be necessary. Immediately upon their departure the downstairs unit informed me that the leak worsened tenfold. When I called to ask them to come back again to check out the leak (after again many voicemails and attempts to contact them) Chelsea said that they have no appointments available and that they refused to come back to remedy the situation. Very disappointed in the lack of integrity from this company. Would not recommend. read more

I shopped around quite a bit trying to find a plumber who could fix a few of the issues that arose out of my recent home purchase inspection. They price they estimated was around the same price as most of the others I spoke with. Although some quotes much higher and only one quoted roughly the same but with additional work would be covered. I didn't go with that company for other reasons. Any who, EverTrust came out for an assessment free of charge! One of the other places charged $45-$75 just to do an assessment! I don't have a ton of money, so the fact that this was free, I was overly happy. A close friend of mine referred a specific plumber with EverTrust but of course you can't call them directly. I was skeptical when I read some of the reviews on here and Google, but since he referred them, I put my trust in my buddy. Turns out the guy who he had shared was the person who showed up! Talk about winning. Nathan and his colleague were on time, polite, and professional. We had the leaking pressure regulator replaced, installed a main shutoff since our's couldn't be located (thanks 1993 construction), and installed a new toilet. Originally we were just going to replace the wax ring, but we were advised (1) the toilet the previous owners installed is the worst of the worst and it's not ergonomically good and (2) install of a new toilet and replacing a wax ring is the same labor cost. The only difference is the price of the toilet. So we decided to get a new throne. They even helped with a old hose connection faucet! Again super nice and professional. The estimate came back in two parts which was nice. The cost our original plan and the cost of the plan with the upgraded toilet. I would suggest them for your plumbing needs. read more

Nate and Dave just finished a job in my bathroom. They snaked a clogged sink and now it's finally draining! I called Waialae plumbing for the same thing months ago and they showed up and snaked ("standard snake fee of $500") only for them to tell me that the pipes are galvanized that's why the snake wasn't working. Sink still clogged and $500 down. EverTrust was in and out in less than 1 hour and did a complete job finding the connecting pipes and fixing the clog. It's hard to get in contact with EverTrust on the phone but it is worth it! A quarter of the price and a complete job based on trust, no schemes or up selling. read more

Does this company ever pick up their phone? Called them multiple times yet never once have picked up their phone. I seen them come to my complex multiple times. Wonder how people ever get any type of communication with them. read more

We had two Toto toilets installed about 2 years ago. Trying to sell our house now. Inspectors found a leak in the room below the upstairs toilet, after they flushed the toilet repeatedly a few times. Called a new plumber and he told me the flanges were not installed correctly. And he showed me the caps at the base of the toilet were all rusted from the leaking water. I asked the new plumber to check the downstairs toilet 'just in case' since same guy installed both. Sure enough, he said, installed incorrectly and the toilet had been leaking into the slab below. It cost $500 per toilet to fix and I will now also have to repair drywall that was cut in order to identify the cause of the leak. Worse, our escrow was closed, partly because of this issue. Buyers have walked away. I'm glad they never picked up the phone or returned my phone call earlier this week when I was trying to find a plumber to find solution and fix these leaks. read more

These guys live up to their name you can forever trust them I have for years for my commercial building last month they came on a Saturday and completed the job about gouging me and then five days ago they came back for another job and I actually had a good time although I think I may have slowed them down a bit with all my talking most importantly they did a fantastic job and even the tenants mentioned how great the place looked after they left read more

Evertrust has performed major 6-month sewer cleaning and other major pipe and other repairs at the condo where I work in the Waikiki area for several years now. Owner Nathan and crew makes an appointment for soon when called, arrive on time which is very important, and provide me with advice and solutions to technical problems. He and his crew are friendly and helpful. I refer him to the residents here for their apartment plumbing needs and they seem to be pleased with his work. He has the expensive jetting equipment to handle big long pipes and also the camera that goes way down in the pipe. With his camera he found a big metal spike from many years ago sticking all the way through a major sewage pipe on our property. That could have been a major catastrophe if sewage would have clogged on that spike! A deep hole was dug and that section of pipe was replaced. Thanks Nathan! Ken Brown-manager read more

We needed to replace all of the old galvanized pipe in our house and Nathan and his crew did a great job! We decided to use Evertrust Plumbing after meeting Nathan during the estimate. He is very knowledgeable (he is a master plumber) and a really nice guy. They all worked hard and finished in one day and everything was as promised, and cleaned up also! His pricing was also really good!!! Will definitely use him again; so glad we found him read more

WE learned of Evertrust Plumbing from another community member and called them in to repair a simple leak in our ceiling. The gentlemen who came did a good job in good time, about an hour and a half. They replaced a small piece of waterline above our bathroom vanity. However their price was truly outrageous. We asked them about price and were told approximately $350 to $400. When we finally received the bill, it was $683 for not more than 1 1/2 hours work. We later checked with a few other plumbers and again were told should be somewhere between $350-$450. We do feel as if we were taken to the cleaners here. That is why this is two stars and not 4 or 5. read more

As the name suggests, I got five star service. My kitchen sink drain was clogged, I called them up early in morning around 7:30am and Nate came at around 9:30am. Nate and his team were professional, courteous & well equipped for the job. Work was completed with no damage to surrounding area. He also fixed a small leak on my toilet's water hose that I would never have known about if it were not for their high-tech pipe camera. These guys are my go-to company going forward for any plumbing related work. read more

Don't ever call them!!!! The guy came and left it open couldn't fix it. I called the company and told them that it still leaking but no one care anymore!! Don't waste your time and money!! read more

Change 2 pipes that are broken so it should be good now.Thank you evertrust plumbing. I appreciate it

Not good. I get a lot of lip service and absolutely no follow up repair on a job I already paid for. This was to satisfy a buyer's request during a sale. There were no leaks before but after they left from replacing supply lines for two bathrooms at a cost of about $500, there were leaks. I'm still waiting. read more

I submitted an online request for a bathroom remodel with a water heater conversion to tankless. Dennis was quick to respond but had a very short window to come out and take a look at my bathroom. Unfortunately I was at work and couldn't accommodate his time. He said he would call me the next day to set up a time early in the next week. Never got that call. I called to follow up twice and had to leave voicemails. No response at all. To bad because he came highly recommended by a friend. read more

This ONE star review is for the sales guy, Dennis. He talks a good talk but after working with him, I quickly realized that he isn't as knowledgeable as he'd like one to think he is. Service was great from the the guy that came out. He was very knowledgeable and informative. Hey, you want to round up jobs, get a sales guy who knows what he's doing and knows about plumbing! read more

From the 1st time I called them, I knew I found the right plumber! They were on time and fixed a leak under my sink. I've had many plumbers in Oahu but NEVER had the service and workmanship that this company gave. Their prices were fair and quality of workmanship excellent. I FINALLY found the plumber I will only use to do any plumbing work I have and have highly recommended them to my friends. Dennis the officer mgr,called me before they arrived - Nathan and Stephen were personable and professional. Mahalo guys! read more

Nate and company were very good. I made an appointment, they showed up and did what we discussed (installed a tankless water heater & scale inhibitor, as well as replaced my water main valve) for a reasonable price in a fairly short amount of time. My go to plumber next time i need one! read more

It take some great service for me to write a review and Evertrust has me typing now. Second time I've used them. The first was at realtors recommendation after moving into new house. I think she had used them many times. I was so impressed with them then that I didn't look further for the latest repair. On both occasions the office (Dennis) was prompt calling to set up a time. If there was potential delay I got immediate heads up. The guys showed up right on time, all fixed with no hassle. All working fine. Great job, great service, great guys to work with. read more

Of course whenever theres a plumbing issue you can expect to be inconvenienced as you try to get the issue resolved. You can bet I was surprised when I called and spoke with Chelsea who not only was very personable but was easy to deal with. She patiently answered my questions and set up a work order that worked for my schedule. Not once did I feel getting the plumbers involved was going to be a hassle yet alone an inconvenience. When the day came for the job to be done the plumbers both Joe and Nathan arrived precisely when scheduled. They had wonderful attitudes and put me at ease when I showed a bit of embarrassment due to the plumbing issue. I was impressed with how efficient they worked getting the job done in a timely manner while providing a professional quality repair. I realize wear and tear is bound to happen to your home as the years go by. I can rest easy knowing should ever a plumbing problem occur I have EverTrust Plumbing there to help me- thanks again guys! read more