I called Exact to replace the anode rod in a water heater they had installed back in 2020. Hector arrived early and explained exactly what he was going to do. He finished sooner than he thought he would and showed me how corroded the rod was. Hector was professional, clean, and fast. He told me that with a water softener I should replace the rod approximately every 4 years and that will extend the life of my water heater. Exact Leak Detection is fantastic. read more

Exact Leak Detection - Plumbing Near Me - Riverside, California

We are so happy our insurance sent our Exact Leak Detection for our THIRD water leak. They finally did what the prior plumber didn't do and replaced the entire PEX line with copper. Trenched our driveway and everything. Hector is THE MAN and his crew worked so hard in this heat to get us water again recommend read more

This company does it all. The have excellent communication and response time. The two men who seated my toilet after they replaced my sewer line and flange were awesome. They know what they are doing. Highly recommend. read more

They were able to help understand where the leak was in our house and was able to give us the exact steps we needed to do. They were extremely knowledgeable and helpful. read more

Eugene was great! He was extremely thorough and explained all of our options. This is our 6th leak in 13 years and it's just as stressful as the other 5, so I appreciated his patience and willingness to be as detailed as possible. Thank you, Eugene! You were amazing! read more

Exact Leak Detection were on time for the installation of leak detector. If there were any changes to schedule, they notified me right away. The technician was cordial and the work performed was excellent. The company was up front with costs and very competitive. read more

Exact Leak Detection - Plumbing Near Me - Riverside, California

Prompt service! Friendly staff! The repair was completed very quickly. I Would highly recommend this company for any plumbing services.

Great company and even better customer service. My mother in law, who is extremely hard of hearing, had a toilet that leaked and flooded part of her home. The insurance company sent Exact out to asses and possibly repair the problem. Alonzo was the tech and from stay to finish he was polite, patient, and very helpful. My wife and I were there, as we always are whenever there is a contractor in her home because of her poor hearing and shes almost 80 years old. Alonzo was very patient with her and explained everything in great detail. We felt very comfortable with him in the home and would have no problem with him being there if we could not be there. Very trustworthy. Thank you again Alonzo! Hopefully, your employer realizes what a huge asset you are and that you are a great ambassador for thier company! Cheers! read more

Hector and Jason worked on my property today and did an amazing job. Definitely worth hiring Exact Leak Detection for your next job .

Great customer service. Eugene did a great job installing our new Moen Flo Valve. It was done in a timely manner. Everything works good. It's an easy process to learn. Would highly recommend this company. read more

Hector, the technician, and his crew were very responsive and very knowledgeable. They cleaned the area after they completed the work. Rick, the Operations Manager, was very quick and very detailed about the progress. He made sure to keep me updated. I truly recommend this company. It was a pleasure working with them. read more

Hector has been to our home a couple of times now to fix damaged flanges on toilets that have created a mountain of headaches. His work is impeccable, he is very knowledgeable and so patient with all our questions. AAA is the one that brought them out initially, and we will continue to use them time and time again. Thank you Exact Leak Detection! read more

This company is disorganized at best. Our water heater leaked into our living room buckling the floorboards. Exact Leak Detection dropped off a temporary water heater in our garage. The restoration company let them in. No paperwork was given, no instructions, nothing signed. We were not home. The temporary water heater sat in our garage for a month after the job was completed until we called for them to pick it up. Mind you we had no paperwork we signed and no instructions for return. We get a bill from their collections department over a month later for late fees which our insurance company covered, sending us the check to pay them. I was indignant that my insurance company pay anything in late fees considering Exact Leak Detection gave us no paperwork and no instructions on pickup or late fees. They told us their phone number was on the side of the rental. Wow. Never employ this company. I told my insurance company to contract someone else in the future. read more

If I could give it 0 stars, I would. My insurance company sent them out and a kid no more than 20 came and wrote the report. Insurance then denied my claim because this kid said that we should have been able to "smell the problem". We had a leak in our shower that caused mold and will take several thousand dollars to remedy. How were we supposed to smell a water leak in a bathroom? Bathrooms smell like water sometimes. Absolutely furious. DO NOT USE THIS COMPANY. They are not on your side. read more

Called for something that should've been done quick, not only did they take long but terrible customer service.

We had exact leak come out to the house twice this last 4 days to do work on the bathroom (tub and toilet). Our technician was the same both times and he was fabulous. He took the time to make sure everything was properly installed and was working correctly. I forgot his name but hopefully Exact Leak will let him know that we greatly appreciate his workmanship. Thanks again, Bob read more

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Today is their last day replacing our main line and their crews have worked diligently to replace everything ! All I can say is that Rick you have some amazing employees that really work hard to get the job done ! The office has been great with scheduling and making sure everything is in place to complete. Thanks for getting us one step closer to getting our home back together ! Definitely referring to anyone that needs Plumbing. read more

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If I could give a 0 star I would. Don't let the name exact fool you. It's more like "not exact". For about 2 months they were pinpointing different locations for the leak we had. They could not find it. They then tried to epoxy repair the pipe hoping that the epoxy will just travel to the location and fix it. They failed multiple times. I then hired a plumber finally and the guy found the leak in about 10 minutes. It was nowhere near any of the locations exact leak detection had indicated. Of course after a failed epoxy repair the pipe cannot be properly repaired and the line needs to be abandoned and a new line is needed. They will not tell you this up front. To top the complete incompetence on the field I ran into the same thing with the office people as well. Communication was unacceptable, though they claim they thrive for an excellent customer service. Just like politicians, they say what you wanna hear but their actions speak louder. I highly recommend, let me emphasize it again HIGHLY RECOMMEND you think twice about hiring them, or if your insurance company brings them up you might want to consider asking them to send another company out. They have plenty of companies on their approved vendor list. Let my terrible experience with them save you from all the stress, headache and the beyond unacceptable customer service. read more

Exact Leak Detection came by our place to reroute the water lines because of a slab leak. The technicians from Exact Leak Detection were courteous, friendly, and conducted themselves in an extremely professional manner. I am very tired of tradesmen who work with attitudes and so I do most of the work myself. But these men were the exception. Answered all my questions without attitude. Also, they tidy their work afterwards. Because of the quality of their work, we asked them to fix two outside faucet outlets. They come highly recommended. read more

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I discovered a leak in my kitchen. I called AAA and they sent Alex and Anthony from Exact Leak Detection. They came to my house the same day and developed a plan with AAA to get my leaks fixed. Alex and Anthony did a great job with the work and communication. They even discovered my water regulator needed to be changed due to high PSI. Otherwise, it was highly probable I would get another leak. I trusted them and decided to get it replaced. They have gained a client for life. Also, a shout-out to Leslie who made all my appointments and was super nice! I highly recommend this company. Thanks Exact Leak Detection. I appreciate all of You! read more

All I can say is thank you thank you thank you! Your team did an excellent job taking care of my leaks (emphasizing LEAKS). Jose, Abran, Alex and Alex R helped save my sanity and my wallet when my water bill rose. The team was very punctual and professional. Their tech was able to find where the leaks are in my house. Your company was highly recommended by my wife's friend who you help find her leak when others couldn't. read more

Eugene and Elijah did an excellent job. They came on time ,courteous, answered all our concerns and very helpful.

This company is one that I would highly recommend. Unfortunately I have had to use them a couple of times but each time they help make a bad situation into a pleasant one. Very professional, courteous and know what they are doing. Great customer service. Highly recommended. read more

Hector and Jose N did a fantastic job with repairing my drain pipe. They were professional and patch the concrete to my garage perfectly. I'm one satisfied customer. read more

I discovered a puddle outside my house that turned out to be a pinhole leak to the cold line to my shower. I called my insurance Co. Who referred me to this company. It was the day before Veterans day, so I thought for sure it was going to be tough. Anthony and Michael came over the following day and fixed the pipe and another one that looked like it was getting ready to fail as well. They did quality work at a fair price. They explained everything before starting the job. Felt at ease and didn't feel pressured at all. Thanks for coming out quickly guys!! The office staff was also great and very accommodating. read more

Reliable, professional and did the work efficiently. Hector and Daniel did an amazing job and got my water running within 30min of getting here! read more

We were referred to Exact Leak Detection by our homeowners' insurance for a slab leak. Techs Eugene and Hunter were very professional, showed up on time, and completed the job within a reasonable period. They were very respectful of our home and left the job site clean. They went beyond ordinary service and took care to get everything right. Highly recommended for all your leak and plumbing needs. read more

I'm EXTREMELY disappointed with Rick. After interacting with his staff 4 times, I can only say 1 of the visits were pleasant and hopeful. I've asked Rick to call me in the past but he never did. This feels like a never ending story, I truly hope Rick can call me ASAP and get this resolved. I've done my best to be patient and hopeful, but at this point I can't say Exact is "Exact" about much. read more

Totally dissatisfied! I'm handicapped and they waited until Friday. They said they would have it done. Two young guys came. Didn't know what they were doing. Tore my walls apart and left me without hot water for a few days until the other guy was available! Then when they came back they butchered my ceiling making it very difficult to repair. In fact, I've had to have it repaired three times after they left. I think because I complained they did a very sloppy job and zigzagged cut all my ceiling throughout my entire house! Not to mention they left them as when they left and me and my wife had to spend 2 days cleaning it up even though I'm handicapped. So keep that in mind if you're considering using this company. read more

Anthony and Carlos we're very professional. They came on time and answered all my questions and the job was smooth. I recommended this company. read more

This company was recommended by our insurance company. Alex & Peter showed up in a timely manner to service our call. They were quick to diagnose, extremely helpful with great communication, patience and kindness! read more

So let me tell you how/why first review was written. So this company is a AAA recommended company and they were sent to me by AAA my insurer. So the guys get here and go upstairs to look at the issue, they come back down stairs and tell me it's my shower valve. They say they can take care of that for for $975, then say because I'm with AAA I get a discount and it's $875. Well after telling them this is highway robbery they dropped price to $675. Well I asked @so you opened the wall up to discover this?" Their answer was no, we are going to do that now. So they go up, open wall and discover it's a hole in an elbow in copper pipe. Come down and tell me good news not the valve and they can fix this for $575, but then said I'm with AAA and can do for $475, but if I do a yelp review they will do for $375, hence the the first review. So we get it fixed. Later that night I go shower and my valve was put back together wrong, pictures attached. So I'll fix that myself. Well that was all on Sunday, on Wednesday they call asking about payment and telling us they can come replace my water pressure valve, (which I think they broke when fiddling with it.) I explained to her we have them a check the day they did the work and followed up by telling the office the rest of this story and how poorly they conduct there business, so be weary of this company. I don't think they know what they are doing. PS never use a company that is sent by your insurance company, they are only looking out for themselves and the insurance company that feeds them these jobs. read more

Exact Leak Detection - Plumbing Near Me - Riverside, California

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Worked with Abdullah and Hector today. It turns out I needed to have my water pressure regulator replaced. Unfortunately they did not have one on the truck. I assumed they would have to come back because it was Memorial Day and late in the afternoon. But Hector jumped on the phone and found us a regulator. Both drove out and back and installed it perfectly. And no they did not clean my clock to do this job. Professional and reasonably, 2 words I don't use often in the same sentence. Would recommend. read more

I cannot express how thankful we are to have worked with Exact on an unfortunate and stressful situation. They were professional, on it with the 30 minute call advance, and when they arrived they were respectful of our property and time. We work from home and having work done at the same time could be stressful however we felt minimal disruptions throughout their visit. In addition we felt their service and advice was honest and practical. They always asked us if we had any questions and kept us abreast of the progress of the work being conducted. All in all we highly recommend this company for their specialty services. read more

I noticed water in my front lawn and thought it was my sprinklers. Called Exact Leak in the morning and they had someone out same day. They told me it was my main water line. Took them just a few hours to dig it up and they got it fixed right away. They left no mess and put my yard back to normal. Big thank you to Rick Flores and his team of professionals. read more

First and foremost these "LEAK DETECTION" companies are RIP OFF ARTIST! This is the second one I've dealt with in 10 years. Recently EXACT came by as a insurance coverage (I thought) but AAA CLUB said not covered after the EXACT SCAMMERS came by. No damage just leaked ($300 a month leak) in the garage, so no per se actual damage so they would only (found out 3 days later) cover carpet, flooring and structural damage? So on Thursday EXACT did the detection and the next day I get a call from a chola girl. She said: " We can come on this Saturday and do the job?" I said to chola, " I don't know if my insurance will be covered?" Chola says,"Don't worry you only have to pay half." I said, " what's HALF?" She said, don't worry half is $2,500 and AAA (auto club) will pay $2,500. I said,"What, $5,000!" I said, I'll wait until I hear from AAA club. Good thing because I'd be stuck with the $5,000 BILL! Fast forward my cousin helped me do the job it wasn't hard leak to fix a connection under the water heater was leaking and we "REROUTED" the leaking pipe and after less than $400 in parts and labor and lunch every day for my cousin and his gas. On the receipt for the repair it said "REROUTE PIPE and DRYWALL." Garage is drywalled. These people are scammers. They prey on people especially SENIORS like myself. Don't trust these SCAMMERS! The first company 10 years ago for another leak, gave me a quote of $14,000 Estimate and I said I got another estimate for 12 the guy says we can do it for $9,000? I said $1,200 dollars not $12,000! There jaws dropped and I saw them OUT IMMEDIATELY! Minus $265 service charge! Got it done for $1,200! read more

Aaron was great! The company called to give us an estimated window for arrival. Aaron called ahead, showed up on time and was very presentable. He explained everything,made is feel at ease and most importantly fixed our leak! Good work Aaron. read more

AAA recommended Exact Leak Detection after water started dripping from our kitchen ceiling. The pipes had to be safely exposed, so the repairs took a couple of visits. ELD always kept their appointments, were very knowledgeable, and managed to make an otherwise worrisome and stressful situation - bearable. Thanks, Alex V. and Iain! read more

Thanks Anthony for finding the leak problem and fixing it right away! He was professional and got the work done!

AAA homeowners insurance sent Exact to help with water leaks. It turns out the copper pipes had pinhole leaks that damaged the bathroom and office. After two repairs to the same pipe, it still had a pinhole leak. Insurance only covers damages by the leak not the actual repairs to the pipes. I have to pay out of pocket for repairs and they are pricey. I had already paid twice for repairs to the same pipe because they kept saying the pinhole leak was in a different area. It just seemed to move up and down the same pipe. When it was still leaking after the last repair, that was the last straw. I contacted them to let them know there was still water coming down the pipe they just repaired. They sent out Eugene C and Michael M to inspect the work. They were my heroes. Not only did they replace and repair the pipe for free, they also did a thorough inspection. They knew what they were doing. Not only were they professional, kind, they listened to my concerns and answered all my questions. They guided me through every step of the process for repairs, explained the issue and resolved it in an hour. Thanks Eugene and Michael, you restored my faith in good people in this business. read more

Exact Leak Detection - Pipe leak in office - Plumbing Near Me - Riverside, California

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