Had a leak in an upstairs toilet flange, causing a leak onto my downstairs ceiling. Contacted Rick at Exact Leak Detection. Talked with Rick who was very understanding about my situation. Rick received pics of the leak then sent a crew out ASAP. Rick called the morning of the repair to let me me know "Mario" and his crew would be out to do the work. Mario and his crew arrived, laid out carpet protectors, plastic on our carpet below the repair areas and went right to work. They installed the new flange, showed me the new flange and installed the toilet onto the new flange right down to the caulk line. Mario and his crew checked for leaks, vacuumed up and disposed of everything. The price Rick quoted was the price I paid. No up charges, no "Well, we had to charge for" nonsense. I must say, that I am very appreciative of what plumbers do. It's a rare skill which asks them (plumbers) to combine their work skill with empathy, kindness and understanding for their customers. Rick, Mario and his crew definitely displayed all of that start to finish. Before I wrote this review on Exact Leak Detection, I read a few of their reviews on YELP and was amazed but not surprised at so many 5-Star customer reviews. Well add mine to their 5-Star list. If I ever have another leak and want it fixed? I'm calling Exact Leak Detection. I would recommend Exact Leak Detection to anyone! T.R. read more

My insurance company sent out two plumbing companies to bid on the work (Repair a slab leak). I decided to go with Exact Leak Detection because Aaron who is the technician that came to assess the scope of work was very knowledgeable took his time explaining the repair process. Aaron assured me everything will be done in a clean and timely matter. His positive attitude won me over.  Once I received a resolution from my insurance company I immediately contacted Exact Leak Detection to schedule the repair. I called on Friday June 16th and the repair was scheduled and completed on Saturday June 17th. I am writing to specially thank Ricardo for squeezing me into their busy schedule. I appreciate that you were able to work with my rush to get the job completed before my baby was born. Needles to say my daughter was born on Sunday June 18th the day after the repair was completed therefore didn't have to deal with the jack hammering noise and my new born. Thank you Ricardo once again for the splendid work your professional staff did repairing the slab leak. The two men Hector and I apologize I forgot the other guy's name handled the repair very easily and the work was completed in one short day as promised and the cleanup was an A+. I will spread the word as widely as possible that a great affordable plumbing company exists. Thank You best regards Bianca read more

Abran and Jason from Exact Leak Detection did excellent work helping us resolve a sudden and severe drop in water pressure at our home. Abran has helped us before, but this time he was the lead on the job, and his experience really showed. They quickly diagnosed the issue and confirmed that the problem was much less severe than what I initially feared, which was a huge relief. Even though a follow-up visit will be needed to fully complete the repair, they worked extremely hard during this visit to restore most of the water pressure back to the house right away so we would not be without usable plumbing. They clearly explained what was happening, what was fixed during this visit, and what will be addressed during the follow-up. The communication, effort, and problem-solving approach were exactly what you want when something critical like water pressure suddenly fails. I continue to believe that Exact Leak Detection is one of the last few truly honest shops in Orange County that has a culture of doing what is right for the customer, built on honesty and integrity. I have used Exact Leak Detection several other times for different jobs, and they have been consistent every single time. That is why they continue to be my first call whenever a plumbing issue comes up. Highly recommend the entire team at Exact Leak Detection. read more

Ricardo Flores and his associates are awesome technicians. Ricardo pinpointed our problem and explained exactly what needed to be done. He was very professional and put me at ease with his level of knowledge and experience. When his associates came out to do the job, they were professional, efficient, knowledgeable and very confident in what they were doing. They did not hesitate to answer questions and were very patient in explaining everything to my satisfaction, even making sure I had photographs of the work being done. One of the most awesome aspects of their work was how they cleaned everything up afterwards. When my husband came home, he was amazed that he couldn't even tell they had been there and ripped out slabs of cement in the garage and had a mound of dirt from the digging they had to do in order to get to the broken pipe. He was also pleased with the way they re-routed a line in order to avoid breaking apart the cement slab inside the house. An absolutely awesome job done by an absolutely awesome crew. We appreciated their prompt service, professionalism and attention to detail, including the clean up afterwards. I would highly recommend them to anyone. read more

I used Exact Leak Detection for one of my properties where the tenant was complaining of a mold issue and I needed to make sure there was no leak in the plumbing system that would generate an excess of moisture under the house. The entire plumbing was ok except for a main valve that needed to get replace outside. Due to miscommunication between the tenants and the company, it was really frustrating to me that the job wasn't being done. I called Rick and said "forget it, I will hire someone else to do the job". Rick explained the situation and made me realize that the miscommunication issue was mainly coming from my tenants. From then on, Rick, driven by customer service satisfaction, did everything in his power to make it right. He sent a technician and his help to replace the valve outside, under the rain. Aaron and his assistant did a great job, and were very nice and amicable. Great guys! I changed from a frustrated customer to a highly satisfied customer because of Rick great level of customer service. I felt that Rick was very honest, and I definitely will use them again if needed. I recommend them to anyone in need of a good plumber with a great service. read more

Exact Leak Detection is highly recommended. I was referred by my homeowners insurance to get an estimate for a reroute after my kitchen hot water line leak in the concrete. Hector gave a complete assessment of my situation and the options I had for the repair. He was very knowledgeable and explained the services necessary to complete my repair. The customer service representative, Virginia, was very pleasant and promptly answered my questions when I called. All my appointments were confirmed by telephone in a friendly and helpful manner. Erik and Anthony arrived on time and were neat and professional. They were very knowledgeable and explained all aspects of the required work from logistics to materials best suited for my job. While the work to reroute the line required several openings for access in existing walls, they told great care to protect and minimize dust and debris. They paid great attention to their work and kept me abreast of their progress. Erik and Anthony did a great job with the entire project from beginning to clean up. I would highly recommend Exact Leak Detection and will use their services again in the future. read more

I can't begin to express my gratitude for the hard work, professionalism and work etiquette of this company. Exact Leak Detection was recommended by my insurance company back in 2011. So when I discovered a leak (different area), I called them again. The owner, Ricardo is honest, friendly and professional. He even got a crew together to come out the same day to start working on the leak. Santos & Mario worked for several hours to get one leak fixed and discovered another one. They probably would have stayed to work on it but it was getting late and we all agreed that coming back the next day would be better for everyone. The next day, Mario & Hector returned at 8 am like they said they would and they went to work. All of these guys are thorough, knowledgeable, just genuine hard workers. They minimized the impact of the how many holes they had to cut to re-route the pipes. They cleaned as they worked and there was no mess left when they were done. They went over every detail of their work so that I understood and was satisfied with the work. I would highly recommend this company to anyone. Thank you guys! read more

I couldn't be more impressed with the outstanding service from Exact Leak Detection. After discovering a sudden, heavy leak in an under-slab copper hot water line, I was worried about the damage and inconvenience--but their team put those worries to rest immediately. Juan, Michael, and Jeremy were exceptional from start to finish. They arrived promptly, diagnosed the problem with impressive accuracy, and clearly explained every step of the process. Their expertise was evident as they located the leak, capped it off cleanly, and ran a completely new replacement line with precision and care. Not only was their technical work excellent, but their professionalism and communication made the entire experience stress-free. They treated my home with respect, worked efficiently, and ensured everything was left clean and functioning perfectly. Exact Leak Detection has truly earned my highest recommendation. If you're facing a plumbing leak--especially something as disruptive as an under-slab issue--this is the company you want on your side. Outstanding work by a top-notch team! Thank you for great job! read more

In dealing with the unpleasantness of a leak coming from my kitchen ceiling, my insurance company, AAA, initiated the repair process with a recommendation to use Exact Leak Detection (ELD). Within 30 minutes, Jenna from ELD called to let me know a technician would be available with a few hours and she's call 30 minutes before arrival - and she did. The Technician, Eugene C, was on time, prepared, and properly equipped to deal with my situation. He conducted a thorough inspection, took moisture readings to assess the extent of the leak (ceiling drywall, walls, floor), and tested the water pressure. He documented the findings with photos and compiled a report for my insurance claim. We discussed the corrective actions and was informed that he was prepared to fix the leak immediately. I authorized the repair and within 30 minutes, the pipe was repaired. Eugene retested the water pressure, reinspected the repaired pipe, cleaned up and was done. Conclusion: ELD was very responsive, professional, and courteous. Very impressed and satisfied with the work. read more

I am so happy and it is a really "Good Friday." I had a small pin hole leak in my bedroom piping above the ceiling. It actually caused my ceiling to cave in! Today it is finally fixed! Unfortunately I had my asbestos test come back positive, so I had to wait until that was cleared up. I had to leave my home and turn off the water for over a week. I called ELD company and explained my situation, Jacqueline was so helpful on the phone as I explained my situation. We had to set up tentative appointment pending the air quality clearance. I appreciated she was willing to keep communication with me and maintain my appointment. The day off finally came today and their team Anthony, and Carlos talked to Rick there boss and they were able to get it done today. I cant tell you who much I appreciated how they explained the issue and showed me the pipe and did it all so quickly and for a fair price. Thank you for making this a real good Friday, its hard to be out of my house during this COVID-19 situation and now I can see I will be home soon! read more

I am extremely pleased with the service provided today by Mario and Florencio from Exact Leak Detection, Inc. Mario and Florencio arrived as scheduled and got right to work on a hidden water leak that had my household down (water off) for 2 days. They quickly accessed an area that required special procedures due to the possibility of asbestos disturbance. They minimized the wall opening required to access the plumbing leak, and repaired an unusual situation where one copper pipe had 3 separate, active leaks. Mario and Florencio even went the extra mile to address the potential for future leaks in a badly corroded length of old copper plumbing. They were very thorough and meticulous with the repair and clean-up. I never got a feeling that they were rushing or compromising quality for the queue, and when they were completed, I felt very confident that the leak was permanently fixed. Mario and Florencio are great assets to the 'Exact Leak Detection' company for furthering its excellent reputation. read more

I have owned a home for 35 years. I am a certified technician and is very proud to say I've done all my repairs at my house UNTIL NOW! My floor had became very hot and I was hearing cracking noises through it which caused me to panic. After speaking to Rick and setting an appointment with Edith, to the rescue comes Exact Leak Detection (handling business with their high tech equipment and awesome employees). First comes Damian, right on time, very professional to diagnose the problem. He left with me having a complete understanding (with infrared pictures) of my mysterious problem. I had never heard of a pipe busting underneath a house on a slab. Next came the technicians, Abdul and Alex, again very professional and efficient. I expected an all day job. They clipped the problem within a couple of hours. Then come the finishing crew, Mario and Florencio, still professional, now as expected. Needless to say, at this point I am pleasantly pleased with Exact Leak Detection whole organization. read more

My home got a hot water leak badly in my kitchen. I don't know what to do so I randomly call Exact leak team come to my home. Very on-time, they came to get all the work done from A to Z surprisingly. They helped to coordinate all the paperwork and showed us what need to be done stepwise. They are very nice people particularly John, Rick and Eric, they came over to my home and fixed the leak until late friday night, clean it up before they leave and came back early on the next morning like 7AM to finish their jobs and it is on Saturday. They bring back my home to normal mode as such nothing happen. Such a relieve for me! :) More than that, they saw a potential leak pipe under my sink so they do extra work to cap it. Exact Leak Detection team got really professional, responsible and friendly members. I really appreciate their professional works, helps and hospitalities. Definitely recommend Exact leak Detection team to my families and friends. Why don't we give them a try!. read more

Had a serious slab leak that the two man crew was able to reroute my water. Took two men 8 hours of continuous work. It was a complicated leak taking expertise on how to reroute. Did a good job cleaning up. This company does not do the wall repairs but referred me to someone who does. Aaron, the lead, was very knowledgeable with a great personality. His co-worker Josh was also great. The cost, $2,600., which included the cost of the reroute, leak detection, and a shut-off valve replacement on the water heater. I suppose it was reasonable but parts were likely only a few hundred at most. You are paying for the expertise. It will still cost a bunch to repair the holes that had to be cut. 2nd time I used this company. First time the insurance paid. Since there was no water damage this was out of pocket. Ouch! They were very timely and did the repair on a weekend. Would I use them again. For complicated jobs or leak detection, absolutely. read more

My home was built in 1992 and all plumbing was put into the slab. I had a flood in my guest bedroom and master bathroom from a slab leak. This all happened on a Sunday so I turned off the water to the house. We take water for granted until we don't have it. Exact Leak Detection was recommended by my Home Insurance Company. The problem was diagnosed on Monday and by Thursday evening late, I had water restored including hot water which had to be rerouted overhead in garage and thru attic. Servpro supplied fans and de-humidifier and removed 2 feet of drywall, baseboards and insulation in all rooms affected. In a few weeks, after construction and repair, my home will be back to normal. Exact Leak team was professional and I would recommend them to anyone experiencing an emergency. Thank you Erik and Aubron. Special thanks to Rick, the owner. The business is family owned and they take great pride in the services they perform. read more

We suffered every homeowners' nightmare; a month's old leak which caused damage to the floor and walls of our family room. The cause was not evident to us immediately which prevented our homeowner's insurance from getting involved with detection and repairs. We opted to go with Exact Leak Detection based on the insurance company's recommendation. The first day, Anthony came out and within hours was able to positively determine the cause of the leak. The following day, another ELD employee, Eric responded and with our approval, installed a replacement hot water pipe system. The required cutting of holes in the ceiling and walls for the installation was minimal. Eric and his partner finished the job within six hours. He was very experienced and professional and answered all questions I had regarding the procedures. They replaced any furniture that had been moved and did a great job of clean up after the work. read more

I had a leak in my hallway bathroom. Two different plumbing contractors came to give me an estimate. the unnamed company came in and said it would cost $10,000 to $20,000 as there was a crack in the cast iron pipe underneath the tub. They did not use any equipment to detect the leak. Exact Leak came by later. Eric & Hunter started in the hallway bathroom. they used camera, moisture detector and more to determine what was leaking. These guys are great. Also i have been on the phone with Rick, giving me updates on what's going on. These was a nightmare when it start but if it wasnt for Rick, Eric, Cruz and Hunter I'm not stressing anymore. I Highly recommend EXACT LEAK DETECTION they are honest, trusting and I really feel that it is not about money but all about the customer. If i can give 100+ stars i would, believe me Iam not exaggerating. Will never use any other plumbers but them. read more

So after a fun weekend in Palm Springs I came back to my home with water gushing from my restroom and my living room.... I called two separate plumbers and the first one did not detect the leak in the right spot but when exact plumbers came to my house. Damien who was able to use technology to locate my leak...i was amazed... and may I add he was very professional and courteous .. He made me feel at ease. So once we determined what route to take to fix my leak Alex and Mario were my super plumbers .. They were very professional and knew exactly what they had to do to not only fix my pipe but make sure that they cleaned as they processed the work. In all honesty I thought I was going to have a mess but they did a great job I would recommend them to family and friends... these three guys were all professional and I am glad I went through exact leak I would recommend this company.. read more