Longstreet is no longer the owner of this company. He sold it to the new owners and retired…read more Customer service there is very poor due to the new man they assigned to interface with their customers and it seems they give priority to the larger jobs first ...you have to wait if you have a smaller job. It took approx. 5 weeks to complete a front bumper repair. I brought the car in twice, scheduled the first appointment, waited 2.5 weeks went to pick up the car ...nothing was done. They stated they got busy. I scheduled a second appointment came to pick it up after another 2.5 weeks and found they only partially painted it, they stated the insurance company only paid to repair the damaged area. $1200 to the insurance company for a partial front bumper repair? Wow! They did not even use the proper plugs on the bumper, black screws instead and they chipped the paint on the lower bumper. Color was a mismatch ...more yellowish pearl than the white diamond paint on the rest of the vehicle. They left scuff marks on my steering wheel, ruined the upper interior drivers door lock knob, left splotches of dark small paint drops in several areas on my exterior paint. I am sure how they expect to stay in business when they schedule a customer, keep their car for 5 weeks for a stated 3-4 day job and do nothing at all the first time. They wanted me to bring it in a third time to paint the entire bumper, put in the proper plugs as I requested. I declined due to the additional damage they did to my car and the time already spent . ..I opted to take it elsewhere for repairs at my expense. I did not believe nor trust them to do it correctly at this point. This shop is not recommended at all it's not the same as when Longstreet owned it ... I normally do not write reviews I only did this to possibly save someone else the long awful experience I have had with this company and the new owners.

Overall: Paintjob was good. Customer service needs major improvement. Also, they really should have…read moresome type of system that lets you check the status on part orders and overall status of your car. (For example: Waiting on parts, waiting on paint, etc...) When I showed up to Longstreet for the first time, the gentleman sitting at the front desk noticed my badge hanging from my jean pants belt loop. He instantly expressed his issues with the company that I work for and how they no longer use him as a body shop. As a customer, I immediately felt unwelcome and concerned about the quality of work he would do on my car. I decided to go forward with the repairs anyhow because they were recommended to me by someone else and they were on the list of preferred vendors from whatever insurance company the other party involved had. My car took over a month to repair. I called Longstreet numerous times to check the status of the car, and each time they gave me a date and were unable to meet it. The paperwork states that the "Promised Date" was 6/27. After 2 weeks, I was told July 2nd. After July 2nd passed and I called they told me, again, mid next week (July 9th). At some point I was told that the car was being painted and should be ready by the end of last week, indicating they would call me when it was ready. I waited... no call. Yesterday, the 14th, I was told I could come and pick up my car. Understand that I have no knowledge as to the amount of time that it is going to take to fix my car so I was fully relying on their estimated dates. When I returned to pick up my car, the man at the front desk made sure to tell me that they have been really busy due to the storms that have been going around. Not sure if he was trying to provide me a reason as to why it took so long or not... but it sure sounded like it. Regardless, it should in no way have any impact on me. It's easy - first customer in, first customer out. As part of his explanation for the tardiness of my repair, he explained, "We had a guy who had a tree fall on both of his cars in his driveway." This makes me believe that he fixed both of his cars before mine! This guy should not be involved in any customer service whatsoever. He is not a people person... or perhaps he just doesn't think before he speaks. When I picked up the car, there were two scratches on it that I did not remember being there before. They chose not to try and buff them out until I mentioned something. Immediately, two people came out and starting waxing the car. They were able to remove them as they were not deep... but why did it take me saying something to get this done? Even if they were there before the accident... wouldn't you want to make the car as clean and shiny as possible so that your customers feel fantastic about receiving their vehicle back in perfect condition? Additionally, they were missing a part for my car. They told me I will need to come back and have them install it. It is just a rubber gasket that goes near the hood to keep water from entering the engine bay. It is a 5 minute install part. I find it interesting that they let someone leave with their car and not all of the parts that are listed on the invoice / repair bill. Perhaps I am high maintenance, but after your car is involved in an accident and you have been driving around a rental for over a month, you expect the work to be done well. Longstreet did more than $9,000 worth of repairs on my car, and when I came to pick it up the guy at the front desk was sure to mention, multiple times, that this was "a huge job." I read that as "Hey, if there are issues... it was a huge job so... you know, there might be a few things we missed" or "Man your car was really messed up. Sorry we didnt total it like you wanted. Thanks for making me a butt load of money." - otherwise, I'm not sure why you would mention this. You are a repair shop! These type of jobs cant be all that uncommon. Simply put: it does nothing to help me feel good about the repairs that were just done. I would expect something more along the lines of "we deal with these types of things all the time". So yeah, the paint seems to be good. But that's what they are supposed to do. I would have forced them to re-paint it had they not provided a quality repair job. However, if longstreet wants to stay in business for much longer they really need to improve their customer facing entities and, regardless of your image, make you feel like you are dealing with highly trained professionals who will see to it that you are happy with the end result. I decided to go with 3 stars even though I previously had written this and saved it with 2. I'd pick 2.5 if it were an option. Customer service is a must. There are far too many other body shops that can provide the same services with better customer service. You dont have to be left with a bad taste in your mouth.

Would give 0 stars if I could. I dropped my car off December 18th 2024. I had a scheduled…read moreappointment to pickup my car Friday January 3rd. I arrived at 4:30pm and they were closed (when the hours are 7:00am-5pm) I showed up again Saturday January 4th at 9:50am and they were closed again (hours are 8:00am-12pm). Also, no one answers the phone. Bad communication overall.

There should be a negative rating choice…read more I came in for a back bumper cover fix after an accident. They were unable to get me an appointment for 3 weeks. They said it would take 3 days and cost close to $1150.00. $400 was to paint the cover. I asked if they had to paint it as I didn't care about the color. They said they had to paint it because it was plastic. A few days before the appointment I called to ask about the length of time it would take thinking that 3 days was a long time. The repairman said it would be 2-3. They had to ensure the color of the car matched the bumper cover. Again, I said that didn't matter to me but he said that is how they do things. He insisted that a 2-3 day estimate was different than a 3 day estimate. When I said 2 is not the same as 3, he told me to go somewhere else.

Matt Voloschuk, service advisor here, took amazing care of me. My Bronco had a rear defrost wire…read morethat came loose, and they had to replace the entire back windshield. It was covered under warranty, Matt let me know that the auto tech saw other things that needed to be replaced, also under warranty, and took care of that for me too. I had a pleasant experience buying my Bronco here, and the service department has been phenomenal too. 5 stars for Ganley Ford Parma, and Matt Voloschuk.

I've recently started experiencing gear slippage and sluggish acceleration in my 2020 Ford Transit…read moreConnect. After researching the issue, I found countless reports from other owners describing transmission failures occurring between 60,000 and 100,000 miles on this model. That sounds like it should considered a recall. I reached out to my local Ford dealership to ask about financial assistance through Ford's "Goodwill Assistance" program. My vehicle meets the program's general eligibility criteria--it's under 100,000 miles and less than seven years old. However, I was quoted $9,492.50 for the repair. Without any financial assistance, a repair of that cost is simply out of reach for many people with a median income. At just 94,000 miles and six years old, I never expected to be without a working vehicle due to a major transmission failure. It's incredibly disappointing, especially after learning how many other owners have experienced similar problems. Because of this experience, I've made the decision that my next vehicle will not be a Ford. That decision isn't one I make lightly. I grew up in a Ford family. I've owned and driven Ford vehicles my entire life because I trusted the brand and believed in the quality of its products. I had genuine brand loyalty. Unfortunately, this experience has completely changed my confidence in Ford.

Service on my Subaru has always beem done well! I keep coming back. Customer service is great, and…read moreprices are fair. Thank you!

Awesome service! Great quality all around !! Very happy with services. Have used them for many yearsread more

I just bought my second car from Classic GMC and it couldn't have been a smoother process!…read more Last time I purchased here was many years ago. I had pretty much decided on what I was going to buy this time and was on my way to another dealership when my husband recommended to stop and test drive a Terrain first so I could be sure. We were met by Mitch who took us for a no pressure, enjoyable test drive. He was trustworthy and authentic. The car wasn't exactly the options I had my heart set on, so Mitch suggested I look at another one they had in the back that hadn't made it to the lot yet. I took a look and it was exactly what I wanted. The interior of the dealership was bright. The restrooms were clean. The seating area in the service waiting room is comfortable. The entire process was very quick. I couldn't have been happier. I'm hoping for years of enjoyment driving my new Terrain!

Classic Buick of Painseville wants to charge us over $600.00 to change the HID light bulb in one of…read morethe front headlights that has burned out. This sounds outrageous, but is this normal? We also had the breaks rechecked and fixed in August after replacing them in April 2023, and they are recommending "installing telco breaks on front and they squeak", charging us $225.00 after doing the same thing in August. Feels like we are being taken advantage of, any thoughts?

While eating out after work a couple of weeks ago, someone backed into my car in the parking lot…read moreand shattered my back bumper. Luckily the car was still drivable; after dealing with the insurance company I needed to get the bumper fixed, which was actually a pretty big job since it included a number of the modern sensors to warn of blind spots and cross traffic. I went to a couple of the better collision centers near me that were highly rated on Yelp. I ended up picking LJI because they had a great facility and really took charge and reassured me that I would be in good hands. The LJI in Beachwood (they also have a facility in Cleveland Heights) is located on Chagrin just East of I-271 in the same building as Choolaah. Once inside I was very impressed with how clean and modern the shop and the office are. The waiting room is very nice and features a small boutique. Once I arranged for them to get the claim from Progressive they handled everything including setting up the rental and let me know that they could get me in the next week. Dropping off the car was easy and the rental was there and ready to go. The estimate was that the car would be ready in about 1 week and they might send it to the Cleveland Heights shop. After a week I got a call letting me know that the car should be ready the next day and then a follow up call to let me know when the car was done. Picking up the car was also easy, the cost to me was only the deductible, minimal paperwork and of course turning in the rental. The repair job was excellent, the back of the car looks brand new, in addition they actually cleaned the car inside and out. Exemplary work and a great job of going above and beyond. I really appreciate how easy they made repairing my car, the staff is great, they communicated with me when they promised and delivered as promised. LJI is clearly one of the best auto collision centers and well worth using if you need auto body work done. I would highly recommend that you consider them.

LJI is exceptional in terms of its professionalism, customer service, organization, timeliness &…read moreand efficiency. They welcome you regardless the year, make or model of your car. It doesn't matter if a big or small a repair is needed. They are honest and and have deep family roots in the community. Highly recommend.