Twice I have called Excalibur to have work scheduled. The first time, for a water softener, they bid $1500 for the labor and later refused to take the job. Problem is they are the contractor who plumbed the house and know where the water line comes into the house. Second job was today and they said they'e be here between 8-12. So, I clear my work schedule for this morning aaaand they call at 8:45 and say they double-booked and I have to wait for another day. I just wish contractors would show up when they say they will. read more

I've used Excalibur several times and would definitely recommend them for any plumbing service or renovations. In December, my main water line busted and they were there within the hour. A few weeks later, I had them install a water softener and couldn't be happier. While he was at it, he put in a shut off valve so I don't have to run to the street to shut off the water to the house. Great response time, great work, and great prices - highly recommended. read more

After trying to hire another company for 3 days, I called Excalibur. Within several hours of my contact a plumber was at my house to install a new kitchen faucet....the old one was leaking. He was on time, polite, efficient....all I could ask for. read more

I called Excalibur Plumbing to do a kitchen faucet job that I was not comfortable tackling. I am a repeat customer that Excalibur did a great job a few months ago on my Water Heater install is why they got my business again! From my call to get the job set up to the completion everything was smooth and easy to do business with! Thomas was the one that was assigned to my project today. From start to finish he was prompt, courteous, professional and thorough getting it completed! Excalibur has a professional associate that they need to retain that will only help keep the Excalibur reputation impeccable in the community! read more

Just got a water heater from them. Communication was prompt, rates were good and the installers did a great job!

I have used Excalibur for years. I have had them maintain my water heaters, replace water heaters, etc. Unfortunately, I called them last week because of a slow leak under the kitchen sink of a rental house of ours. I scheduled it for Presidents' Day, from 12-3 p.m. Bob called me first thing in the morning to see if I would reschedule because they had an employee out sick. I told him that I would like to keep my appointment. He told me that I would still have the same time frame. However, in the back of my mind, I kept thinking that they would let me down because I was not a big dollar item, nor an emergency. He told me they would call me 20 minutes before they headed over, but I told him I would be just waiting over there from 12-3 because it takes longer than 20 minutes to get there and I don't like to keep people waiting. Sure enough, I called back at 2:45 and Bob told me it could be another 1.5 hours before the tech headed over. I reminded him that I called the week before but his answer was 'That's the way these things are'..because they had a sick employee. Firstly, clients should not have to suffer because of employee absenteeism. A good company has a back up plan for that. When I told him that he would lose my business, he was just very nonchalant about it. I even told him that he didn't seem to care. Of course, he offered to reschedule...which is what he had wanted anyway. I just had that feeling that they were going to do that to me because I was not a priority. I will be looking for another business that cares about customer service. Too bad...I recommended them to people several times. Oh well....time for me to be nonchalant. read more

Quick response. Louie came out and was very knowledgeable and willing to explain the process and what he would be doing... we were initially concerned that we had a leak in the slab.... turns out it was a leak in the shower valve directly above the main manifold.. quick repair and great service.. prices are typical of most plumbing services.. under $300 for 2 hrs at the house read more

Today I met Alan from Excalibur..he arrived at my home at 9:00am sharp and gave me the best experience that I've ever had as a customer. This guy was very confident in his skills and overcame a couple of older home hiccups with ease.. Very personable, great personality and very funny guy..My new water heater looks great..the hot water feels wonderful and the price was really nice. This was amazing.. Thank you bro. I would recommend Alan for any plumbing demand. read more

I had a leak in the wall from a drywall screw. I had already removed the drywall to to expose the 1/2 inch cold water line. All that was needed was to cut the pipe and solder a splice in the line to fix the leak. Called Excalibur from an Angies list ad recommending them. They said it would be a $50.00 charge to come out and give an estimate. I was very explicit on the phone about the repair needed. They repeated they would give me a written estimate upon inspection. The plumber arrived about two hours later as promised. Showed him the repair needed. He then gives me an estimate of $425.00 for the repair including the $50.00 estimate charge. The $425.00 charge was based on their predetermined list of charges in four tiers. Very confusing and complicated. Then he tells me if I sign on as a member, I can get a better deal/price and I could get my water heater cleaned. The new price including the "membership" was just under $400.00!!!!! Because it was at 5 in the afternoon and I needed the water back on as soon as possible, I agreed to the repair with the "membership". Because of the simplicity of the repair, the repair was finished in 38 minutes from the time the plumber walked in the front door. With the water heater flush, it was all done in exactly an hour. That is $350.00 dollars excluding the estimate charge. You can figure out the hourly rate on that one. Far in excess of an reasonable hourly rate for any plumber I know. This company preys on the customer's predicament. I would recommend you call anyone but this company read more

Had them out on a Thursday to look at a leak to which they were quick and courteous.Tech found the problem and said they would be back Monday to fix the problem. Was told someone would call the next day to go over job. Got no call Friday , and Monday rolls around and no one shows up. I took the time to tear our pantry apart of all shelves and open the walls on both sides of the leak as well as remove several pieces of ceramic tile all in hopes of having it repaired Monday. Was told the tech had no business scheduling the appointment , got an apology and was told we could get on the schedule for the next day. All i want is for a company to do what they say - how hard is this anymore ? read more

When i first called Excalibur plumbing, I was impressed with the quick response and how quickly they came to my house. However, that is where the "good" review ends. I was charged 248.00 to have them unclog my drain. They did not complete the job and the sink backed up again. I called back and ask if they could come out, they could but, I would be charged again. Excalibur has no guarantee policy regarding quality of their work. They also told me I needed a new garbage disposal due to a leak - another 350.00. I ended up calling a different company who came to the house fixed the drainfor almost half the price. They also told me I didn't need a new disposal; only a new seal to stop the leak. This company fixed the leak for free. I contacted Excalibur back about my experience. Their comment - no refunds and everyone has thier opinion. I feel Excalubur tried to take advantage of me and my recent status as a widow. Would not recommend. read more

Quoted us $850 for reconnecting faucet lines under the sink. Took me 15 mins, and $40 at home depot to complete the job. They have no clue about pricing. I don't understand why they would need $850 for a job so simple? read more

Found them thru Yelp. Gave an appt for that afternoon. Arrived promptly. Fixed the problem in a timely manner. Very professional.

These guys are AB FAB. They charge a flat fee to replace a hot water heater so there are no hidden charges, no unexpected add-ons, no futzing around. Just come in, install, charge the card and leave. The only, onliest thing I would change is that they re-light the pilot on my furnace. I wouldn't go anywhere else for my plumbing needs. read more

We called them because of a coupon on Angie's List. They were prompt, professional and reasonably priced. Louie and Richard came out to replace two outdoor faucets that were leaking and replace failed shut off valves to the kitchen sink. They were very knowledgeable and did the work quickly. I would definitely call them again. read more

Exemplary is the best word to describe Blake, Rick and their colleagues at Excalibur. Knowledgeable, honest, and quick. We had Excalibur come out to install an Aquasana water filter, and they worked with us every step of the way, providing information about our filter and our setup. If you need to know your plumbing issue or problem will be taken care of quickly and correctly the first time, you cannot go wrong calling Excalibur. read more

I have used Excaliber Plumbing 3 times in the last year. Once to unplug a sewer line in my front yard and twice to replace water heaters. They were very responsive and the quality of their work was excellent. I highly recommend them. read more

Purchased a deal on Angie's List for a water heater flush and whole house plumbing inspecting. Tech was great and did his job. He called about 30 minutes before stopping by. No sales pitch which was refreshing. No problems which was even more refreshing! read more

Thomas came out yesterday to install a water softener, expansion tank, and replace the cartridge on the shower valve. He was so polite and professional. He explained everything that needed to be done, then showed me the estimate. I was given the option of being a "member" which discounted the amount by 15% and also included a hot water heater flush once a year (free). There was a slight hiccup with the water softener--but not his fault--where water was still in the line after shutting off the water. This caused water to spout into the garage. He ran, got his shop vac, and made sure everything was dry. He reassured me it was just leftover water in the line that came out. Last night I realized I didn't have hot water, and called Excalibur Plumbing this morning, and Thomas came right out. He was extremely polite, and it was a simple fix--the valve wasn't returned to the open position. He had replaced the insulation with better insulation, and it ended up getting shut off during that. Anyhow, I thought the people there were professional, polite, and quick to return if there is an issue. The only reason I deducted one star is because they ARE a bit pricey. But so long as they provide the service they did, and continue to stand by their work (labor and parts), I would continue to use and recommend them. read more

I added the star because I did receive the check from Excalibur. (See earlier review for context)

After some research on plumbing companies I decided upon this company as I really didn't want a bad experience. I travel a lot and had a week home here in Austin and needed to get it right the first time. The last thing I wanted or needed was to have to spend time on something that went wrong. Well I can tell you my research came to nothing. First time I scheduled, nobody showed up. No phone call, nothing. Second time I scheduled, another no show. No apologies, nothing. Total waste of my time. Do yourself a favor, if you value your time, don't bother with this company. read more

I would like to thank Chris with Excalibur Plumbing for great service today. Explained everything and quoted us a price for service before doing any work. Very professional young man. We also joined their member benefits program. We certainly will call again as we have before. Very satisfied read more

I called Blake to make a repair on a jetted tub that was leaking. He went out to look at the tub and promised to come back to finish.He made appointments and then would not call or show up.(2 different appointments on two different days.)Very bad service,use them if you would want to be told untruths. read more