If you are sending your kids to the prom and want a stuffy, rule ridden company, then Excel Fleet Limo is your place. If you are a hard working, mature person looking to hire a limo out for a night on the town, then AVOID THESE GUYS! They are a HORRIBLE! Now, on to the GOOD, the BAD, & the UGLY.... First, let me give you a picture of our scheduled evening. A family member booked this limo for her 26th birthday and was going to Hollywood (from OC) to do some dancing, drinking and all around partying. We had 20, 30 and 40 somethings in the limo; a diverse group. THE GOOD: Our driver, Richard showed up on time in a large limo (Ford Explorer, I think) that accommodated the size of our party. He also stocked the interior with bottled water, ice and champagne. THE BAD: They sold us on a fog machine in the limo, there wasn't one. Richard also asked us to give him a credit card since we were bringing liquor into the limo. We thought that was odd and he said "company policy". He then went on about how vomiting in the limo would result in a $500 fine (punitive) and also a charge for each day the limo was out of service. My wife asked if there was juice and mixers in the limo. Richard responded "No. You should have asked for the package with mixers." Again, odd. Every limo I have ever retained came with drivers that would respond "No, but would you like me to stop at the store on our way out?" Again, defensive and authoritarian; this will become the theme of our evening. We told Richard we would be dropping off some guests at a club then the other guests were to be taken wherever they wanted to go or just cruise. Richard didn't like this. He responded, "I can't do that. I can only go to an address. No cruising. Company policy." He also strongly warned us against "placing ANY body parts out the window." After he told us we could only roll the window down "a little." Huh? THE UGLY: We drop off guests at the club, but when we come back to the limo, Richard is watching TV in the front seat. He didn't even turn it off or get out to help us into the limo. We tell him we want to go to Griffith Park and he responds, "No. Can't do it. This limo can't be driven up there." WHAT??? They have buses that go up there. So we ask Richard to take us to Seven Grand. He asks for an address and we tell him we don't know it off-hand, but that it was located in the area of 7th St and Grand Ave in DTLA. He says, "I can't go anywhere without an address." WTF? IT IS 2010 and YOU ARE A DRIVER FOR HIRE, GET A SMART PHONE!!! We open the back limo door to get in and he runs over, "You can't open this door. Only I can. Don't open in again." We get into the limo and it is still disheveled with empty bottles and glasses everywhere and all the ice was empty from our drive over. He didn't clean the back, probably because he was too busy watching TV. We get to the bar. I hop out and ask him to be available by phone for a pickup and to clean out the back of the limo and restock the ice. You would have thought the world was ending with the "I'm not supposed to clean anything" look on his face. Richard picked us up at the bar and we saw the back was cleaned out and restocked with ice. We pickup everyone from the club. One of our guests was really tired and was a bit tipsy, so we told Richard to just take us home. This is when the wheels really came off! While driving home, Richard wouldn't put up the privacy screen. He locked us out of control and kept it down. Once Richard heard someone was 'tipsy', he pulled over and demanded he get out of the car for fear of vomiting (he wasn't vomiting, but Richard was really worried about it). We demanded that Richard take us home immediately and he wouldn't. He threatened us with calling the police (for what?!) then told us "No eating in the limo," "It's against the law to be drunk in the back of the limo," and "My dad's a cop so I know the law." Gimme-a-break (BTW, I'm a retired cop). Finally our tipsy guest was escorted out of the limo and we headed home. Everyone was recouping from hours of dancing and they were hot. Many guests asked that the fans be turned down because it was blowing directly on them causing them to be really cold (imagine being sweaty and having fans blowing an inch from your neck, on your neck) so we lowered the fan speed a few times to accommodate the guests. THIS IS WHEN OUR DRIVER SHUT DOWN ALL POWER! NOW WE WERE DRIVING IN A DARK COCOON WITH NO AIR, MUSIC OR LIGHTS! Many guests got claustrophobic and we BEGGED him to turn it back on. He said "Then stop messing with the AC!" DAMN! I thought this was OUR RIDE THAT WE PAID FOR, NOT HIS COMFORT WE SHOULD BE CONCERNED ABOUT. We should be able to set the AC to OUR LIKING. WE PAID FOR THIS!!! UPDATE: Excel told us after complaining "... Richard has been an employee for over 5 years with a great service..." and offered us a $25 coupon. Right! LIKE WE'RE COMING BACK!? AVOID AVOID!!!! read more

My bad experience with Excel Fleet Limo motivated me to open a Yelp account. So here goes my first review... My friend chose this company for her birthday last month. The limo driver (Richard) was prompt and showed up with a clean limo, but that's about the only positive thing I can say about our service night. He was uptight from the time he picked up our party and stayed that way until we were dropped off. Very rude attitude with a lack of customer service skills. He treated us like children. At one point, he turned off all of the lights and music and "scolded" us about using the A/C. Huh? Also, the fog machine didn't work and we didn't have control over the LED screen (we wanted to write a birthday message to our friend). The "VIP room" in our vehicle looked really cramped and uncomfortable. I don't know why anyone would want to sit in there. And has any other limo company required a $500 deposit from you at the start of the night? I'm sorry, that just doesn't make sense. My friend was offered a $25 coupon off her next use with Excel when she complained of the service. Seriously, what a slap in the face. I see that a few other people who were in the limo that night have posted reviews. Hmmm...kinda fishy that Yelp hides some reviews in the filter (check the link at the bottom of the page). read more

Unbelievably sleazy company. Whoever is in charge of the business never learned anything about business ethics, and it's employees have been trained to nickel and dime customers after the fact. A limo company inherently has power over it's customers because it can cease it's services in the middle of a ride when a customer is dependent on the service in order to move from A to B without getting stranded somewhere in between . This company abused the aforementioned power differential by enforcing strict and unreasonable guidelines in order to wrestle money out of you once said grey-area guidelines are broken. What a terrible way to conduct business. How can you feel comfortable in their limo when the driver is using scare tactics to make you pay up to keep the service going. It is a money pit and they treat their customers like dollars, not people. It is astounding that these guys can actually call themselves a business when they don't even respect their customers. Find another company that conducts business with integrity,honesty, and fairness. read more

We had 7 people going to the Bellator fight and didn't want to take separate cars. Limos are always so expensive but I thought I would take a look. Excel Fleet Limo gave me a great and I do mean great price for 6 hours. I thought OK the limo is probably not very nice but oh well we aren't going to be in it the full 6 hours. WOW was a surprised. The limo driver who by the way was amazing pulled up in this huge stretch limo. The inside was immaculate. It was so beautiful and it was stocked with sodas and water and we were ready to go. He got us in the venue and was ready and waiting when we were done. He listed to our silly music and laughed along with us. This company is an A+++++ and I will for sure be using them anytime I need a limo service. Thank you so much for the wonderful experience. read more

This limo company is the best. I cannot say enough oh how I was treated like a queen for the day. They showed up on time and the limo was immaculate. Cold champagne on ice as instructed and the driver was very professional. Customer service was the best I've ever experienced. Very friendly and a great experience. Highly recommend read more

We had an incredible experience with Excel Fleet Limo for my husband's 40th birthday! J.J., our driver, was fantastic--professional, friendly, and made the night stress-free. The bus was clean, spacious, and had awesome sound and lighting. Thanks for making the celebration unforgettable. Highly recommend! read more

well Excel Fleet Limo has do it again. I rented out the orange county party limo and had the best driver ever! Tony was great. The birthday memories package was a surpise for my boyfriend. We had the champagne toast to celebrate turning 30. Rent the party limo w/ the fireplace on board....so great! read more

Thanks Yvonne for making my wedding day so fantastic!!! Our limo was on time, clean and beautiful. Lonnie, our driver, was uniformed and professional. Thanks for meeting our budget and being flexible with our time line. Once again, great job and thanks for making my wedding perfect. read more

Wow...extremely suspect how my legitimate review of this horrible company is filtered from public view once a few people found it useful. Are the other bad reviews of Excel Fleet Limo going to be suppressed as well? read more

Excel Fleet was exceptional. The courtesy, driving, vehicle, punctuality, and customer service were excellent (appreciation to Tony and Evelyn). Very glad to have found Excel Fleet on the Internet. read more

great limo and polite driver Tony is the best ! clean and beautiful limo won't hesitate to use them in the future read more

great service the driver was very patient with the kids very polite the car was nice and cleaner lot's of gadgets