This is a dealership that only cares about mone. They sell cars that are broke and they deceive customers by clear the check engine light without fixing any of the issues before selling the car. My wife bought a car from them and the check engine ligh came on before she even got home. She called them and for a whole month they kept telling her the part they needed is ordered when in actuality they never even ordered the part. Do not go there. They will not value you as a customer they only want your mone and that's sad. We work hard for our money only for these people to take advantage of us. read more

Giselle Luz and Teresa are the best!!! in and out in no time with a ride!!!! low down payment and good monthly payments! go get urs today!!!!! periodt!!!! read more

I've had my vehicle for three years and no problems with the vehicle nor staff, in fact the staff is amazing! make your payments on time, keep insurance, maintain your vehicle and there shouldn't be any problems. I'm going back for my second vehicle with them, and I completely trust that they will do right by me. I'm sorry for your bad experience but there are always two sides to every story. Good luck to all of you seeking a vehicle it can be tough, but Excel is great in my eyes. read more

I had a vehicle where my transmission locked up and I was out of a car. I had $1000 that I went and put down on a 2015 Hyundai ELANTRA, didn't have it 12 hours and the check engine light came on, the RPMs wouldn't allow the car to accelerate over 40 mph. Took it back they put me in a 2017 Hyundai ELANTRA, had it two weeks in the motor blew out on me. They got a refurbished motor, charged me $3500, had to pay $500 down on it, was out of work for almost 2 weeks, and due to struggling to get back-and-forth to work, because work was an hour and a half almost from home, I lost my job. Got a different job, was going to be a week or so late on my second payment, they send me a notice that they are repossessing my vehicle. Mind you my payment is due every other Friday, The day wasn't even over and Malicha called me asking about the payment. I explained to her that I started a new job and would be late on that payment. She told me that she couldn't tell the lender that. Even though they're in-house financing, she couldn't tell the lender that? So they have GPS tracking on these vehicles, she sends me a repossession order and says there is a driver in route to repossess the vehicle. I called a family member to borrow money, they didn't have the entire $680, they only had a portion of it. So I called her back and asked if I paid the $587. Would that be enough for them to not repossess it until I can get the rest of the money before the day was over. She told me no that they needed to have it in full... Also keep in mind that the day wasn't even over so as long as I made the payment before the day was over, at close of business, my payment shouldn't be late. So I hung up. Contacted another family member to help cover the $93, and made the payment. Then I get all these text messages. Her attitude is just as trashy as the vehicles they sell. When we came back to get the second vehicle, after the first vehicle messed up, the one I hadn't had for 12 hours before the check engine light came on... there was a woman who was whispering to us to go somewhere else and get a vehicle from a different lot because of all the trouble that they have had with that dealership. It may seem like a great idea if you're in a crunch because of credit or the limited money that you can put down on a vehicle... If you can afford to go anywhere else, go somewhere else. Do not do business with this place! Just a show... For a 2017 Hyundai ELANTRA, a refurbished motor that had about 80,000 miles on it... In total each month I'm paying $1360. DO NOT GET A VEHICLE FROM HERE!!!!! read more

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This place is horrible even to customers who are loyal and long term with them they don't app their customers just the money! their money hungry , greedy liars!!!! they don't honor their word and never put the customer first. the cars don't last pass 6 months. read more

Horrible car lot just got car in may catalytic converter messed up air condition was out yall service yall cars a little better that mess up people money yall are crooks smh I will be reporting you all yall bad business on down to mechanic next door horrible even when I took my car to a muffler shop yall are still saying it's my problem yo get big work fix on this car smh read more

DON NOT BUY HERE . after almost going on three years, I have having my car my car engine finally gave out I could assume I've had other problems in the car that I'll ignore like everybody else kept saying when they first get the car your Cadillac converter keeps messing up and mines did too I have had so many problems with this car, including like AC compressor as soon as I got it it was always like weird stuff and then like I would tell someone who had like the car from the same company and they would tell me that the same things but now I'm here writing my statement because my car is like not working at all because spark plugs a fuel injector and coils and I didn't realize that I was putting $20 in my gas every day car just basically messed to mention I've always had a Cadillac converter problem that I just never even messed with. I told them three weeks that I needed them to pick up the car because I needed them to fix the car and they wouldn't pick up the car to fix the car now they're telling me can you drive the car to them which is almost an hour and a half away because I don't want the car anymore if I don't drive it to them then I'm gonna get a repo. How is that even possible when you guys were initially supposed to pick up the car in the first place because the car is broke and some days it does not. read more

They will give you a car with no problem !!!! Buttttt I have had them for three years paid my car note 3 days early for two years straight and the moment I needed to pay late it was a problem I just feel like after two years of good payment they would work with you but NOPE!! And "SOME" of the workers are rude! I do not recommend unless you just need something to drive... OVERALL I still have my car and still paying these mfs read more

Purchase a car from them in January middle of winter so of course, if you turn the air conditioner on it blows out cold air, however, as soon as it warmed out outside, turned the air on, and the air does not work. within a week of having the car it start doing a donkey kick which is a sign of transmission issues. They're very rude company very hard to work with and they sell horrible cars. I lost my auntie rushed over to Louisiana to check advised them that I will be a few days late because I had to come back to Texas. This lady threatened to repo the car even after I told her I was in Louisiana for a funeral when I tell you, I have never worked with a company that I despise so much excel motors get the donkey of the fucking day, if I could rate them a -0 I would , I would advise anyone that is looking for a not to go to this lot please run please review.. I think that anybody and everybody who has had any major issues with this company. We should all get together and put a class action lawsuit on this company. We should also call ICE cause I'm pretty sure everyone's not legal. then on top of that the lady accuse me of being late six times how if I just got the car in January and it was March when I asked for the arrangement due to my auntie passing away so I have given the Ragley ass 2017 Jeep renegade back to the company that renegade is a tan color and black so if you're looking to buy a car and you see that do not buy that it has a dent on the right side underneath the back light it also has electrical issues to where the headlight does not stay on so the whole time I had it only had one headlight. another issue they never fixed, even though I took a day off of work for it to be exact. I took two days off of work for it. after arguing with this lady, she didn't text me and says that she apologize. She had the wrong account but yet it had the same. Last name is my name such a liar. read more

Please everyone who is reading this, please take my review very serious and stay far away from this dealership! I took my husband here to purchase a vehicle. THIS PLACE IS A SCAM, BUT THEY TRIED TO MESS WITH THE WRONG BUYER THIS TIME!!!!! The vehicles on this lot are being sold with major mechanical issues. They somehow mask the problems just long enough for you to drive off. Within 24 hours of having the car lights on the dash board came on, car hesitant to start. So we brought it back to them they assured they would diagnose the problem and have it fixed. It was left with them for 2 days we go back to get it, I ask for proof of the work done. Joe the guy in the service department is a snake. Anyway he beat around the bush saying he doesn't have a document to give to us but would get something to us. Im like so you don't have a receipt of the cart part you purchased??? First red flag. He claimed he would get something to us, We took his word and left. Next day we literally had to bring the car back for them to tell us that they basically put a part on there that doesn't work, part will need to come from dealership. Why not do that from the jump? So we left the car there for 6 days. Go back they claimed they changed so many parts, all for the same thing problem to happen the next day. So this time I was done. I spoke with Lorraine and told her we would be contacting a lawyer and that we don't want the car anymore. She said "it takes a lot ofMoney to sue us" basically trying to insinuate we are broke lol and then hung up in my face. She called my husband back and said your wife threatening to sue us in a jokingly way. He was straight up with her "hey I don't have money but my wife comes from a wealthy family, they are really going to sue yall" Would you believe that lady changed her whole attitude " Look you can just come bring us the car and we will refund your money". It's really sad, we were fortunately able to get our money back and I made them give us a document stating his contract is voided, but I really feel for the others that they have messed over. The good reviews have to be paid for or fake. THEY WILL SELL YOU A LEMON. This car was purchased on October 31st, returned on November 15th read more

if i could give them a zero I would , bought a car and they text , email and call the day before your payment . I asked them to not put me on a two week payment plan and was told no problem I did not get it in writing and that was my fault so, note due on Friday I sometimes pay on Saturday This week i went home Mothers day and the called from an unknown number then sent me a text message tat they were picking up my car on Monday from my home town like I did not know there was a tracker on the car so I called and was told there is no grace period on payment and its in the contract I needed to read it ! Yep very easy to get a car but they can pick it up anytime payment is not made on the day of SCAM they do not explain this and most people are just excited to have a ride like I was and did not read the contract HEAVEN FORBID YOU GET SICK OR IN A COMA YOU ARE OUTTA THERE DONT BUY FROM THEM THEY SUCK read more

Purchased one on my cars here, 2025 Nissan Altima SL no problems with the car, paid my note faithfully, easy process when getting car,

0 stars is what this place deserves. I just couldn't post with out selecting one .Im putting more in than what the vehicle is worth I'm extremely pissed off with excel motors when I came here at first I thought I was a decent place to purchase a car I needed a car for me and my kids to get a around I have had this car less than a year and I have had problem after problem every month I ran into a problem with this car. They only give you a 90 day warranty for the car to fuck up even more after that . Your cat can mess up and they don't try to work with you at all . I had to bring the car back over 6-7 times after they so called did an inspection on the car my oil was never change catalytic converter was bad they kept turning off my light and saying the fix the issue when they didn't had problem with air conditioner alignment power steering pump that was never fixed their service department was bullshit and they are selling lemons to customers who are in need of a decent vehicle when I went there I told them I needed a vehicle that would be reliable they are overcharging vehicles I pay 660 a month like it's a brand new car for a 2016 dodge journey a piece of junk of a car as soon as my warranty wore off mean while I got the car in September around December after being car back several the car was running rough loud sounds coming from engine Dec I had to change my thermostat, thermostat housing system when car ran hot , sensors, spark plugs, brakes , my power steering pump , power steering , shocks and even with all that problem their shop tried to overcharge me and even so didn't want to work with me on the note after fixing the car after 3-4 of having car and having all these problems I know it's a used car but most used cara that are good so not do that so fast here I am again months after getting fixed Dec 12 and having same issue where car over heated cut off in the middle of the road and engine gone I had fluids in the car but car wasn't reading hot or nothing I'm over it don't go here now I'm without a car like I told them at the beginning they got me and they sold a lemon Crystal read more

I'm SUEING the f*** out of you guys. You're the worst most terrible dealership ever. I hope you guys go bankrupt. You will hear from me and my lawyer. read more

do not stop at this place theyre selling lemons please do not stop here .... i'M A real person I not writing this to be mean it's true ..... the customer service is poor I purchased a car in May been in there possesion for the last month and a half still no working i've been making my payment on time they withdrawed money from my account with out my authorization. Excel does not get 1 star its the only way i can get my message out. call me i will show you proof i.....I'going to small claims court if you like to join me contact me at robinsont12@yahoo.com read more

I just want to share my honest opinion... The process of getting a car is very easy. If you need a car I would say go to them. My complaint is the cars are not very good. I purchased a 2011 Hyundai Elantra the motor went out in 2 1/2 months. They expected me to pay for the motor but my car note was already 500$ a month & wanted at least half for the motor up front. I wasn't willing to comply so I let the car go. I would just say make sure you get a good car. APR is also high but that's something you should expect. Just take someone that knows what they're looking for in cars. Other than the bad cars process was very easy. read more

Highly recommend! Derek is awesome! Best place in Houston and surrounding areas to purchase a used car with in house financing that will work with your budget. Amazing customer service and the entire management team are willing to go the extra mile to help their customers find a ride they like and are safe on the road. read more

I Came in looking to get a car with 2000 down payment . I got helped right away . They were very nice and helpful

they sold me a lemon do not buy the 2009 mercedes e350 black. there new tires that i put on and a new timing belt that i put on . the interior is jacked up and the trunk motor went out with in a week. the car was in a wreck. i have pictures on there site. read more

I am taking this car back as I type. They sold me a car that was only "fixed" temporarily. The door handles were coming off in the inside of the car. I constantly smelled gas when idling. The radiator was going on and the transmission had obviously been rebuilt because the car had a hard time speeding up. I never missed a payment but they still didnt allow any extension during hard times. The only time they wanted to work with me was when i called and stated i was brining the car back. 600 for a 2008 bmw with mechanical issues? Nah i took that shit back, went to Toyota and got a 2020 vehicle for far less. They are rippin people off. read more

bad people scammers take your money a then take your car almost the same day due and the cars are lemons smh disrespectful text threatening messages all day and very rude especially lorena read more

Bloody rip off, my payments aint reflecting on my balance. My balance keeps increasing, this is insane and I've never seen no shit like this before. I'm definitely dropping off their car to them for sure. I work hard for my money and nobody will just take my money for nothing. read more

If I could give this company zero stars I would. I witnessed the most despicable display of poor customer service. The manager and employees were treating a couple terribly. Cursing them out, calling the young lady out of her name and it looked as though a brawl was about to occur on the companies end. They clearly don't care about their customers and I refuse to give my money to anyone who lacks people skills. I left immediately and will NEVER return and I will let those I know not to give this so called establishment, business. read more

Beware beware for those who are desperate. These ppl know that their customers are credit challenged and they exploit that knowledge. High payments for basically cash cars with problems, one month later. They dnt offer any solutions when placed in a bind they leave the car disabled knowing you have to work. Thinks happen and they don't care. read more

It was easy to get in my car yes I doubted myself allot but the customer service is everything they are very welcoming I've had my car a week are maybe less being that I'll get my shit fixed myself is why I try to much not to worry but I definitely was lied to about a service check the same day I left I went and got the car checked and the computer of the car is showing at fault and I have a burning smell coming from the engine as well as clacking noise around the tire I plan to professionally fix my vehicle because I actually was able to get what I wanted with no hassle I would recommend this company only if your willing to take what comes with it I didn't notify this company so they have no idea of what I'm dealing with unless they knew before the purchase I'm 100% grateful for this new expensive project but if the condition is priced as high as the car than this baby is going back where it came from ‍ read more

bmw i wanted wouldn't start. most of the cars are from the harvey flood so they do have problems with them already!!

My boyfriend bought a car from them a month ago and within 2 weeks the car he bought broke down. He brought the car into service almost immediately and basically they've been holding the car hostage and giving him the run around about when his car will actually be fixed. He dropped his car off to be fixed on Jan 4 2021 and he has YET to receive the vehicle back (and they're still charging him for it) it's been nearly a month and he gets the run around. They'll give him a "definitive date" of when the car will be ready and when that day comes it always more bs. They offered him no rental , no other vehicle , basically no resolve just stalling and stalling. If you value your time and money don't go there. Horrible! The incompetence level there is absurd. They're scammers. If I could give them -0 stars I would read more

The cars are in good condition or at least the one I got but I can't wait to end my car note and pay this car off because these people are rude. Maintenance never gets fully done idk what these people are thinking honestly. Cars are way too overpriced but what do you expect from a in house financed place but this place is really unprofessional they just gut money out of you. read more

BUYER BEWARE!!!!! First off, they pay people to write reviews. They tell you to go to google and write a positive review for $25 off your next month's note. Cars are of very poor quality, mostly flooded cars from Harvey and overpriced. They also have very shady business practices. Save your money and go elsewhere. They won't be in business very long. read more

Please dont buy a car from these people they are a RIP off sold me a 2006 White Tahoe for 17,000 dollars with 158,000 miles took the 2008 Buick Enclave back from me saying it was problems because I put down 1,000.00 dollars and the owner re sold it to another person that he told 2000.00 down so being said the Afcian American chic name Kaylen is no good one day she told me I had to bring the truck in behind one day on my carnote payment until I pay it I get up there owner said what's going on I told him that bitch lied so dont waist your time they will get you read more

if You're Going to buy A Car here I HIGHLY RECOMMEND Working w. Wiley! he Will do Everything he Can to Get You In A Car. but if You Come w. A decent down Payment You'll leave w. A Car! unlike Other Salesman here he'll Make Sure the Car is ACTUALLY Worth driving. Keep in Mind, THESE ARE USED CARS! Beggars Can't be Choosers! read more

this is absolute the worst dealership ever!!!! i highly do not recommend buying a car from here if you tryna get robbed out of your money! they reallly need to be shut down. asap!!!!! poor customer service and do not care about their customers. they only care about the money. read more

I would give them zero if I wasn't forced to give them one! THIS HAS BEEN THE WORST CAR BUYING EXPERIENCE EVER! So let's begin. I purchased my car from them thanksgiving eve. By January my car was not working properly, called them just for them to tell me about a new 6 month warranty program they just started that I cannot take advantage of. But being that I had my car for a little under two months and it stalled out on me they claimed they would fix it. During a months time of them keeping my car to "fix it" I received zero communication in reguards to my car. I called as often as possible to which they make you feel as though you are inconveniencing them to get a status update on the vechile they just sold you, that's you're making on time payments too, That stalled out on you in two months. So that was hassle number one. Flash forward to me finally getting my car back in March. Yes March. The same day I go to get my car they told me it would be ready by noon. Get there it's not ready I stayed until 4:30pm. When they finally "fix it" I get in my car to head home with my 2 year old that also I had with me up there for 4 hours. I pull out on to hwy 6 and my car WILL NOT ACCELERATE. They light just turned green and omg was I scared! I was finally able to get to the shoulder of the road. I literally was no where but at the light by their establishment. I bring it right back of course have to spend another two hours just for him to say they changed the coil. Fast forward two weeks later. My a/c is not working so I decided I refused to take the car back to them since they couldn't communicate effectively and almost killed me after so called fixing my car. I take it to a different mechanic, I was then told my car had never been serviced. The parts that I spoke of in specific had never been touched when Jay, there service manger told me it took so long because they had to order new parts. Of sight mechanic said that was not truthful. So I decided I'll get the car fixed myself. So here we are in June, my car stalled out on me again in the middle of the hwy! I called excel to tell them what happened they told me oh "your car was disabled, manually from here but I'm not sure why because you're not behind on your bill" I tell them I need a tow truck the woman is arguing me down that it's only disabled and to go start the car disregarding all the other information I disclosed to her letting her know that during the process of whatever they did the engine shut of, power steering locked on the car and the belt on the car broke all of while I was on the highway with my three young children. So they pick up the car, finally after arguing me that it's running and transferring me around. At this point I am livid. Here were are today Aug 12. No phone call update. I am still without a car or insight as to when I will get mine back. I have filed an official complaint with the BBC. read more

This is a fantastic dealership. Just purchased my third vehicle from Excel Motors, and love it! They have plenty of vehicles to choose from and they are very honest with their pricing. They will go out of their way to make you a great deal. I have had no problems with any of my cars in the past. If you're in the market for a car, you definitely want to check out Excel Motors! read more

The absolute worst place in Houston to buy a used car. Once you drive off the lot anything that happens to the vehicle is on you. They demand a form of auto-pay and continuously charge for collateral protection insurance (CPI) even if you are fully covered. The people in finance are rude and unwilling to help. Martha and Lisa think they own you and talk to customers like they are garbage. An employee took the car to the back to "wash" it for pictures and his the fence post damaging the driver side rear door and tail light, yet they say it was pre-existing and would not fix the damage stating it has already left the lot so the damage was caused by me. After 3 months of driving the vehicle, the GPS tracker fell out from behind the dash and was disconnected and I was told that tampering with the device was a breach of contract and they were in route to repo the car. They fraudulently processed a credit card not once, not twice but 3 time in 1 week then cursed at my wife and I over the phone because we never told them that was a one time use card. I am to the point I want to drive this vehicle back to them as I am already out thousands of dollars for repairs. I am calling my attorney and the BBB read more