I have worked with veteran plumbing services for over a year and they have been prompt, respectful…read moreand decently priced. Recently, I had hired them for fixing and providing a quote for replacing our water heater. Shout-out to Willie who was very respectful and honest about my options and also taught me a few things about how to diagnose things myself. I highly recommend their services to anyone. Thank you!

0/10 recommend. Absolute garbage scamming business. Terrible customer service and scammed me out of…read moremoney. Charged me $250 for service but said what I actually needed was to change out the whole toilet AFTER the job was already done. They don't call you back and instead email you. If you are a veteran or a woman, do not use this absolutely garbage company.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

My water filter was leaking and needed the piston and seal replaced. Chuck found the correct part…read morefor a system that was installed nearly 10 years ago by another vendor. We scheduled a convenient time to do the work and Chuck got the job done quickly. He tested the filter to make sure everything was in order and charged a very reasonable fee (less than the original vendor charged for similar work 2 years ago!). Chuck has a lot of experience in water systems and I highly recommend Nova Water. I will certainly use them again in the future whenever needed.

This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

This company was tolerable in the past. However, with the recent consolidation with Primo Water…read morethis year, it has been atrocious and unbearable. Missed and skipped monthly deliveries. Almost impossible to speak to a live rep for assistance, unless you happen to have 3 hours to kill while on hold. Billing issues. And be careful - their drivers will leave a sleeve of plastic cups with their delivery and charge you and additional $7 on your next invoice. Very sneaky and unethical. Change to a local water delivery company that is NOT affiliated with Primo. Unfortunately, there aren't many companies left.

Great system. Love the ease of managing our subscription and peace of mind from clean water. System…read moreis super easy to Install and replacing filter takes 2 minutes.

BUYER BEWARE!!! I bought this product after having issues…read morewith another under-the-counter water filter company. Even though I have experience with basic plumbing projects, I didn't take any chances and had it professionally installed by a licensed plumber. The next day, we noticed it was leaking. The plumber came back and took out the filter, re-installed it, and it started leaking again. In his words: "I don't trust it." We just moved back into our house after 4 months when another water filter busted and flooded our home, so we had the Hydroviv filter removed. I'm not risking it and do NOT trust Hydroviv or their under-the-counter water filter products. I am posting a review here because I submitted the above review on their website but they censored it and won't allow it to post on their site. I have asked 6 times for a reason why and no one will answer my question. You cannot trust their website reviews when they only allow certain ones (overwhelming positive) to post. Their phone number doesn't work, their chat doesn't work, and the only way to communicate with them is via email, which, in my experience, takes 2-3 emails and a week before getting a response. Overall, one of the WORST companies I've ever dealt with. Because of their shady business practices, I am filing a complaint with the Better Business Bureau.

Ryan did a fantastic job for the plumbing issues I was experiencing. I had a leak coming from my…read morekitchen faucet. I was given multiple recommendations and opted to replace my faucet and install a RO system. The installation was quick and seamless. He was able to address any issues and/or concerns we've had from beginning to end. The customer service is very prompt and informative. James is polite, knowledgeable, and treats customers with respect. I highly recommend Pioneer Plumbers and will use their services again if needed.

Very positive experience. They snaked out a basement drain pipe (under floor), send camera through,…read morebroke through a clog we had impeding washer runoff, and gave us an estimate should subterranean pipe need replacing (later). Good timeliness, communication, follow-up. Ryan and James pleasant to work with. Ryan did minimal impact and good clean up.

Service water softeners. Tim was wonderful. He was friendly, helpful and instructive. He had a…read moregreat attitude and serviced both my systems. One of the systems was in an underground storage location and he was kind enough to put salt in the softener as it had run out. I recommend this company highly and would ask for Tim. He was outstanding

Great people to work with. Would recommend to anyone looking to get work done without any hastle!read more

We have used this company before and they are great! Chris and Buck came out to my house first…read morething in the morning and were very professional and honest. I always recommend this company! They are very honest and I did not feel as though they were taking advantage of our situation.

Our pump went out on a Thursday night and they were able to get 9 AM the next morning and had it…read morerepaired in an hour It was very expensive, but I think it was expected and I appreciate the customer service. The guys were very nice