Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Chuck came to our house to test our water and recommend a possible solution. After testing our…read morewater and looking at our concerns he provided a detailed explanation. In the end he told us he would not recommend a water filtration system. His honesty was appreciated as he could have sold us a system, but instead recommended we do nothing at this point. Hard to find contractors or businesses that are that honest. I would highly recommend NOVA Water to anyone.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

Great system. Love the ease of managing our subscription and peace of mind from clean water. System…read moreis super easy to Install and replacing filter takes 2 minutes.

BUYER BEWARE!!! I bought this product after having issues…read morewith another under-the-counter water filter company. Even though I have experience with basic plumbing projects, I didn't take any chances and had it professionally installed by a licensed plumber. The next day, we noticed it was leaking. The plumber came back and took out the filter, re-installed it, and it started leaking again. In his words: "I don't trust it." We just moved back into our house after 4 months when another water filter busted and flooded our home, so we had the Hydroviv filter removed. I'm not risking it and do NOT trust Hydroviv or their under-the-counter water filter products. I am posting a review here because I submitted the above review on their website but they censored it and won't allow it to post on their site. I have asked 6 times for a reason why and no one will answer my question. You cannot trust their website reviews when they only allow certain ones (overwhelming positive) to post. Their phone number doesn't work, their chat doesn't work, and the only way to communicate with them is via email, which, in my experience, takes 2-3 emails and a week before getting a response. Overall, one of the WORST companies I've ever dealt with. Because of their shady business practices, I am filing a complaint with the Better Business Bureau.

What an amazing experience with Mark from Lyons!…read more 5+ stars for service, quality, and value. My husband asked several plumbers for quotes, and Mark was the first to reply, right away. He gave us a fair estimate based on the problem description and scheduled a visit immediately. True to his word, he quoted the exact cost when he arrived. During his first visit, Mark was thorough, answered every question, and explained everything clearly. He fixed half the issue on the spot and returned the next day to finish the job. Because the old valve was badly installed and the surrounding "box" cracked when it was removed, Mark went above and beyond. He replaced the whole box and the new valves, a service that would normally cost an extra$200, but he didn't charge us a cent for it. He tested everything before leaving, and when I mentioned our weak‑pressure shower, he instantly diagnosed the cause, explained what caused it, and showed me the issue, and fixed it at no additional cost. I also asked about the slow draining sink, and Mark handed me a tool to remove the debris and showed me how to access the clog. Again, this was free of charge. Mark assured us that Lyons' labor and parts come with a one‑year warranty and that the components used are built to last. In today's world, it's hard to trust someone you don't know, but Mark made us feel completely comfortable and at ease. We're thrilled with the service and will gladly refer Mark and Lyons to anyone needing plumbing or drainage help! We will no longer be looking for another plumber again.

Honest and selfless with their advise. Price was top going but I was very pleased with their…read morecommunications.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

I have worked with veteran plumbing services for over a year and they have been prompt, respectful…read moreand decently priced. Recently, I had hired them for fixing and providing a quote for replacing our water heater. Shout-out to Willie who was very respectful and honest about my options and also taught me a few things about how to diagnose things myself. I highly recommend their services to anyone. Thank you!

We had two separate plumbing issues come up this summer and called Veteran Plumbing. Both times…read moreJose came out to our house, he is very courteous and took time to explain the process/repair - first visit he did a video inspection of our sewer line, second visit he replaced the gas shutoff to our stove. He even helped us route the gas line into the back of our new stove when it didn't line up quite right. He arrived on time, worked quickly, and left our house clean.

Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.