I didn't even rent a car from Alamo, but was at the terminal because I had issues with a rental…read morefrom another company (Enterprise) and needed to swap vehicles. Not a great day. We were parked near the Alamo and spoke about our troubles and on our way to customer service, Herman gave us friendly words and some water bottles from his cooler at the Alamo kiosk in the parking garage. An unexpected but wholly awesome gesture. Thanks Herman - I'll make sure Alamo is my next rental!

Nonexistent customer service could not get in contact with anybody actually at the airport for Lost…read moreand Found item they never returned our calls. Only got one of my items back (had to pay for shipping because they would not allow me at the airport to get it) and it was clearly used and the only reason I got it back is because we had a tracker on it. Couldn't "find" my sunglasses, but pretty sure the cleaning crew took them.

No issues with the staff or cars, but for Process improvements. We arrived from a red-eye flight at…read more4:30 am and had our rental car by 5:00, really fast! However, we sat in the rental car garage for an hour to exit because the exit gates do not open until 6:00 am! Another gentleman has been locked in the garage since 3:00 am. There needs to be a 24/7 gate, we are literally in 2026 where flights arrive during most hours. Sitting in a parking garage waiting for the exit gates to open at 6:00 is unsatisfactory.

They were incredibly helpful. When we arrived, we were using wheelchair service. The manager helped…read moreus with our luggage, and set up car play and the mapping system for us. On our return flight, there was a glitch with getting wheelchair assistance. After trying to get ahold of the airline without any luck, what did they do? Piled our stuff into the car we were returning and drove us right to the terminal. We will always use Enterprise!!

Good: fast and easy in and out and return. Not good: the…read morefirst vehicle they gave us was dirty and the drivers seat was soaking wet. In turn, my butt was wet. Then they tried to down grade our vehicle despite prepaying for a certain size.

Let me book online only for me to drive there and there be no cars available. At TWO locations…read more Never again will I try to use this.

We arrived from a long (delayed) flight from Los Angeles and were met with best hospitality from…read moreJarvis. The car was great, he was able to help us get a car seat even though they were out upstairs, and check in went smoothly. Perhaps we came on a day where there wasn't as many folks waiting but it went smoothly for us!

When I checked in with the attendant, she was immediately rude and condescending for no apparent…read morereason. Despite her attitude, I remained polite and professional throughout the interaction. She took my driver's license and credit card, completed the check-in process, and handed me a folder containing my rental agreement. When I opened it, I noticed the total charge was listed as $1,555 instead of the approximately $475 reflected on my original reservation. I politely pointed out the discrepancy and showed her my booking confirmation. Rather than addressing the issue professionally, she became even more irritated, disappeared into a back room, then returned and told me to just grab a vehicle from the President's Circle. She explained that she had accidentally given me someone else's reservation and that it was being voided. Naturally, I wanted to confirm that my credit card had not been charged under the incorrect reservation, especially since she had already taken my card and my payment information is stored in my Hertz profile. When I asked, she seemed annoyed by the question and responded by asking whether I had used the card machine, implying that no charge could have occurred. Given the circumstances, I don't think it was unreasonable to seek confirmation after being handed another customer's reservation with a charge exceeding $1,500. The most frustrating part wasn't the mistake itself...mistakes happen. It was the attitude and lack of professionalism throughout the interaction. Everyone else I encountered during my rental experience was friendly and helpful. Unfortunately, this attendant's behavior stood out for all the wrong reasons and left a very negative impression. She was straight vicious. I feel bad for anyone who works with her.

I was happy that I could reserve, check in and then select my vehicle all from their website…read more Thrifty does not have an app for the iPhone or Android so the experience might be a bit slower relying on the web browser. I was able to upgrade from a minivan to an Expedition for no additional costs. Keys were already in the vehicle, but leaving was a bit confusing. They actually check you fully out when you attempt to leave. Checking back in was a chore. The parking area was so crammed with vehicle I had to squeeze into a small are and could barely get out of the vehicle. You just leave the vehicle and they do the rest. Be sure to take pictures, note your mileage and what your gas level is just in case. I had no problems as I did not see any additional charges after they fully checked in back in.

CAUTION! Still going around in circles with Thrifty/Hertz over a rental from 10/3/2022, booked…read morethrough EconomyBookings.com (warning NEVER use them). Special rate of $25 per day for 12 days actually charged $928,77. Have requested a breakdown of (over) charges. EconB says they don't show breakdown, only Thrifty can. Hertz keeps asking for booking numbers and claims they cannot find the rental - even charged me $25 to search. But Hertz had no trouble charging my rental claim $700 for accident that was not covered by my auto insurance. My credit card would pay deductible if Hertz would only supply a breakdown of charges. I keep getting passed around and asked for same info given multiple times, with no real intelligent response. If they cannot provide a breakdown of charges, then can they charge ANY AMOUNT they wish with no validation of the charges? Also sending complaints to several Consumer Protection Agencies. BEWARE!!!!!

dustin had our car ready at the reserved time, clean and ready…read more great experience. be sure to book ahead since this site sells out with high demand

I wish I had looked this up before I booked. My experience with Avis at the airport was…read moredisappointing from start to finish. My flight was delayed, the airline lost my luggage, and by the time I finally made it to the rental counter, I was already exhausted and stressed. Despite all of that, I still arrived within the buffer time I had built into my travel plans and picked up my vehicle around 3:30 PM. Unfortunately, the problems continued. The car I had reserved wasn't available, and the representative assisting me was rude, dismissive, and seemed unwilling to listen to my concerns. The bigger issue came when I discovered they recorded my pickup time as 3:30 PM but listed my return time as 2:30 PM two days later. When I questioned this, I was told rentals are booked in 24-hour increments. However, when I contacted a manager, I was told that if I returned the car after 2:30 PM, I would be charged for an additional rental day. So apparently rentals are booked in 24-hour increments unless they're not. I paid for a 48-hour rental. The fact that circumstances completely outside my control delayed my arrival by an hour didn't matter to anyone I spoke with. Every response was a copy-and-paste explanation of company policy. No flexibility, no empathy, no effort to help a customer who had already experienced a rough travel day. Policies are important, but so is customer service. A little understanding would have gone a long way. Instead, I felt like I was arguing with a rulebook rather than speaking with people empowered to help. After this experience, I'll be taking my business elsewhere. I won't rent from Avis again.

This is another national car rental at an airport and it is very easy to get to it right across the…read morestreet from getting out of your airplane from the gate and you don't have to take a shuttle bus so it's convenient and it's quick. Then you are able to choose the car from your level and just go to your destination. No hassles and it's very simple. The cars are kept clean and maintained, and there has never been a problem with the car running.

5 star experience! Located on the airport property. It was very easy to get from my airline gate to…read morethe rental car garage. They had a ton of cars in the Emerald area. Cars, midsize suvs, trucks, large suvs-- a little of everything! I rented a Tahoe, which was super clear. The whole process was easy! I'd highly recommend using National at the Tennessee airport.

May experience was awful. They did "not"have the size car i made a reservation for so they tried to…read moregive me a smaller car for the same price. I get to my hotel and realized the car was really dirty on the inside. When I turned the car in I was charged by the hour after a turn in time I was not notified of. I complain about the dirty car and Wayne the "Manager" yelled at me and said I was only complaining about the dirty car because of extra charges. DO NOT RENT FROM THEM THEY WILL RIP YOU OFF!!

Nothing like getting a $200 charge taken out of your account without notice. Apparently, Advantage…read moreused to only hold the $200 but they changed their policy in December 2012 that the base fee for a car rental would be $200. The fellow on the phone in billing said the desk personnel has been "forgetting" to tell this to people. This is NOT a nice surprise to be getting during tax season. If I had known this, I would have found a different car rental service. I would give them a negative star rating if one existed.

Fantastic customer service at this location! They had several people greeting customers in the…read moregarage area, directing them into a vehicle getting special cars if necessary they have waters in a cooler just all around fantastic job

Enterprise Car Rental should really close their customer service centers and just reduce the fees…read morefor their car rentals. I have been calling since Monday trying to make a change to my rental. Every agent said the fee the "system" was charging was too high and someone would call me back within 2 days. That was Monday - no call back. I called back on Wednesday and received the same answer - and you guessed it - no call back. Finally today I called and explained to the agent once again the situation. She said someone would call me back in 5 minutes - that was an hour and a half ago. And again - no call back. I am just trying to get a question answered so I can make plans on returning my car to a different location than originally planned. Oh and the funny part is, one agent gave me the number to call the Nashville Airport location - which routed back to same customer service centers that gave it to me. SMH - I was optimistic I had found a great rental car company with good service - I now see I was WRONG!

I rented a compact sized car through Expedia for a 6am pick up. My flight landed at 5:30am and I…read morecould not check in via the Sixt link that was emailed to me. I waited at the Sixt rent a car counter for 30 minutes until it opened. The customer service rep was extremely professional and helpful. The car size I rented was not available and the only car available was a large pick up truck. I intentionally rented a small car due to the raising gas prices and ease of parking etc. I was told I could upgrade to a BMI 3 for an extra $25 a day ! Um no thank you. I finally get my car at 6:50 ! Such a hassle but glad I got a compact that I rented.

As a long time SIXT customer I'm super bummed to have had the horrible experience we had with the…read moremanager of the BNA location. The guy was rude, snappy and zero help. I've used this location since they opened up and before that manager started working at the location. I've been using SIXT for many years out of West Hollywood and now here in Nashville. SIXT is usually the best in customer service but have drastically dropped their standards by hiring this guy as a manger. Sad! I guess having Gold Status and Platinum pre covid doesn't seem to matter with manager like this. I won't be back.