Great customer service. They handled an insurance claim for me and were upfront about the timeline. No complaints.

Experience Auto Body is QUALITY!! I came here to get my car fixed after a drive-by shooting messed up my rear and gas cap, and they were so respectful, professional and efficient. You get a great service for their value and are a great auto body. I am definitely referring this place to anyone who asks. Thank you Kae and the rest of your team for such an efficient service! 10/10 read more

They helped fix my Subaru when the front end was smashed. The team and owner are very helpful and do good work. The owner is a very nice person as well. read more

They did an excellent job repairing two of my car doors that were smashed in from a hit and run. They're in-network for Geico and ended up taking a little over three weeks, which is apparently lightning speed in the car repair world. Although it went quickly, it seems they did a very thorough job, plus they detailed the inside of the car as well, which was very appreciated! They were also communicative whenever I called asking for updates. read more

My car was unfortunately hit in a bad accident and the Experience Auto Body team took amazing care of me. Thank you especially to Ramon, Joe and Yelmy. You guys went above and beyond during a really rough week. I will definitely be back. read more

Crystal was amazing! Incredible customer service with my GEICO-related catalytic converter replacement. I had to wait 5-1/2 months for the part from Toyota, and Crystal supported me above and beyond the entire time! She called GEICO, she told me about the state referee program, she called so many other Toyota parts suppliers. She was tenacious, kind, and has incredible follow up. Every business dreams of a team member like Crystal, and ever customer is incredibly thankful for her. read more

After I my catalytic converter was stolen, Geico sent me here and I'm glad they did. The staff was very quick and thorough, and Christal was super supportive with customer service. She helped me order an extra cat shield extension (which Geico of course was not going to mention) so my car will hopefully be safer moving forward. She knew what she was talking about and helped me make smart choices for an affordable price. The staff even vacuumed my car afterward!! I was so relieved when I got my car back earlier than they had quoted me. Overall, great experience. read more

No one wants to have to take their car in to the shop but if you find yourself in that situation - GO HERE. Kae was crazy helpful and knowledgable. Communicative throughout the process. Gave solid advice and was straightforward and honest about time and cost. To top it all off when I picked the car up they had cleaned with it with such care and detail that it couldn't have looked better if I had payed for a fancy hand detail job. Thank you Kae and the Experience team! read more

Took my car here after a minor accident that required me to replace the some big panels and more. Kae gave me realistic timeline for the repair and took care of my car from start to finish. I also appreciate Mason and the whole team that was able to work as quickly as possible for the repair during this crazy supply chain issue/ pandemic. Cant go wrong with Experience Auto Body! I would definitely give more stars if i could! read more

My Mercedes was hit last December at the metering lights of the Bay Bridge. A box truck just very slowly pulled into my lane and popped my tire and removed my front bumper. I wasn't moving. I waited over a week for the other guy's insurance to start processing everything, but a week later - still nothing. I finally decided to call Geico (my insurance) and get things moving on my end. Geico was amazing and had my car towed from the front of my house within 30 minutes of my call and brought to Experience Auto Body. They replaced my bumper, brackets, side panels, lamps and blended all the paint. They reconditioned my wheel and replaced the tire. I was quoted 10-11 days worth of work, but it was done under 5 and as far as I can tell, they did a solid job. They also guarantee all the work they do. My husband dealt with them more than I, but when I went to pick up the car, service was friendly and professional. I don't wish anyone to need car work, but if you do - these guys have my business, as does Geico. read more

My car ended up at experience auto body after a series of unfortunate events that involved theft. My vehicle was picked up and dropped off during the weekend when they were not operating, I didn't hear back until very late in the week Thursday due to not having the correct contact info. I was a little upset because it was just sitting there.. joe called me MONDAY told me the car would be done later that week.. calls me the next day and say my car is ready to be picked up!!! I was mind blown such a quick turn around. My car was returned in better condition it was picked up in! Absolutely excellent top tier service! Thank you again! I hope I don't have to come back but they will definitely be my go to. read more

I took my car into Experience after a nightmare hit and run that almost totaled my vehicle. Rick, Kae and their team did an unbelievable job and restored it better than when i bought it. Immaculate! Plus they were very friendly and responsive, and got the job done in a very reasonable amount of time especially given how slow all the supply chains are right now. Anyway I'm very satisfied with how everything went and couldn't recommend them more! read more

My car was side swiped. They did an efficient job an rebuilding it. Good customer service.

They've had my car for around 15 days now to replace the ignition and dash. Not once have they reached out to provide a timeline on the repair. Each time I reach out, they tell me that a part is backordered from the dealer or that it came but wasn't the right one or was damaged. Generally not helpful, reliable, or trustworthy. read more

The welding job they performed was top notch craftsmanship, and they did a really nice job with repainting certain parts of my car that had serious damages. I found three faults in the repair; they skipped putting back in a rubber rivot that holds the front seal of my wind shield, they put two interior panels back in the opposite order one should, and they didn't order the right color door handle so they did a shotty masking job and painted over some stock door handle color to match my paint. I saw at least three prostitutes on the street out front, if you're into that. They were chunky and giving me the John-eye, if that's even a thing. The rest of the neighborhood, as others have mentioned, is sketch and I'm not sure why GEICO is affiliated with them. This is mostly the reason for the low rating. read more

Experience Auto Body - Missing a rubber rivot - Body Shops Near Me - Oakland, California

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After a hit to the right front of our car, we took it to Experience Auto Body through the Geico Auto Accident claims process. Kae took care of our car from start to end. He was very informative, courteous and professional and had the car ready 8 days ahead of Geico's schedule. Our car drives true and looks new. Thanks Kae! read more

Experience Auto Body - Before taking it to Experience Auto Body. - Body Shops Near Me - Oakland, California

My car has had the unfortunate issue of being here twice, and I wouldn't recommend anyone better. My car has always come back to me looking brand new! Like i told you during the last pick up, I hope to NEVER see you guys (with this vehicle) again! Great work on my front end (both times) read more

Experience Auto Body - Body Shops Near Me - Oakland, California

My car crushed to a block in a parking lot. So the right side doors need to replaced. I had my car fixed last week with very good experience at this place. especially I want to thank Kae for giving me the valuable advice and having his worker to fix extra part for me. Before this place, I went to two other places on International Blvd. They all gave me much higher estimated prices. And they didn't give any suggestions. Kae at this place was very helpful. My car looks like completely new, and I felt that I just brought a new car. read more

Stay away! This business is a scam, supported by Geico. They price their estimates just so they can "total" a car, without any supporting evidence. Seriously rude, unable to provide paperwork, and just all around dishonest and horrible. read more

We were referred to Experience Auto Body on July 28th by GEICO Insurance company. We were able to get our car in that day and it was ready the earlier part of the next week. Great work. Would definitely use them again. read more

This place put my emergency flashers out of commission, and then when I brought my car back to fix it, they couldn't figure out what they had done wrong. (According to the 2nd mechanic I took it to, the problem was very obvious and definitely their fault.) They also broke a button off of my radio, although they replaced it for free. The shop's location is pretty sketchy, and the only route back to BART has you walking through some pretty dicey territory in Fruitvale or waiting for the bus in said dicey territory. That alone would have put me off if Geico had not insisted that I get my work done here. Speaking of Geico, the in-house Geico rep does not keep a close eye on your case paperwork. The last time I came in, they would not allow me to take my car home because he was off work that day and forgot to explain to the people on duty that I had already paid my deductible. No matter what Geico tells me to do, I'm not coming back here! read more

Nice work! This body shop came recommended to me. I was told that they do a great and thorough job so I had my van towed here, yes, 103 miles from Roseville to Oakland. Kae was my contact and they took care of the van on the receiving end. I was quickly given an estimate within the same day. Within less than ten days Kae called me letting me know that the van was fixed! I had him send me pictures and he accommodated and sent me pictures of their work. The van looked good as new! Couldn't pick up right away since I work 5 days a week and can't make it within their business hours. We were able to pick up today, Saturday, and met Kae and also the owner, Mason. Did a few extras to the van (A/C will be prepared for Roseville's summer heat!), gave me tips on what maintenance work needed to be done. Both men were helpful and friendly. Great doing business with these gentlemen. Thank you... my van is safely home! The shop is gated all around and the autos seemed safe inside their garage. The office is nice and clean and the location was easy to find. Recommended! Review #0254 read more

Wonderful customer friendly shop! Counldn't believe how clean and accommodating Geico, and the shop was. And what can I say about Kae? The epitomy of excellant customer service. Kae went above and beyond to get the job done (timely and with plenty of updates along the way). Also I meet the owner when I picked up my car, and he was sure to ask me "was I satisfied". I will definitely suggest Experience to anyone in the market. Thanks Kae, remember me!! Cause they don't make BMW's like they used too :) Peace. read more

Kae from experience was awesome. He always updated me on how my car was and I was amazed with the work they did on my truck. read more

Experience Auto Body - Before and after pics - Body Shops Near Me - Oakland, California

So I never leave Yelp reviews, but I was so blown away with Experience Auto Body that I decided to come on here to leave one. My car was hit about two weeks ago, sustaining major front end damage. The car was also a mess inside because I had just returned from some camping and snowboarding trips - so it was cluttered and dirty inside. First of all, they returned my car to me looking brand new. Their work was incredible, and they washed the car after they were done. They called to keep me posted on their progress and finished about two weeks ahead of schedule. My biggest surprise was when I opened my trunk and saw that they had placed an organized box in the back of it with all of my shoes and gear and vacuumed the whole interior. People would pay tons of money for that kind of washing service, and they did that free of charge. Great, top notch body work, excellent customer service and little details like making sure your car comes back to you better than you left it with them makes me know my future business will all be going to them. read more

My car was out of commission due to someone rear-ending it. We called Experience auto body and spoke with Kae, who did an amazing job. We dropped off the car to him and he did all the work. We didn't have to deal with receiving estimates or getting approval from the insurance. He emailed me the estimate, told us it was approved by the insurance and will be ready in x amount of days. As promised we got a phone call and our car is back in commission. Thanks Kae! read more

I read the other reviews and my experience was very positive overall. The people I spoke with were friendly and worked with me to get my car fixed before they estimated it to be done, which saved me having to rent a car! I came her because that's where Geico sent the tow truck with my car. On top of getting my car fixed quickly, they also some how made it look better than before the accident. I really appreciate that and I'd recommend them. If you're not used to the neighborhood, just take a Lyft to get there, because if you walk from BART you could get jumped. read more

This shop isnt worth your time . They report they ordered parts change and fixed your vehicle but they dont. My car is missing parts and i also dont feel safe anymore in my vehicle the car isnt the same as before . I waited a whole month so they can do the job right and they didnt, but yet they report they did to the insurance they just want the money thats it . read more

Last name finau, and just picked up my car from experience auto shop and i say hands down with two thumbs up ! I am very happy with the work they've done with my vehicle and they even went the extra mile with putting my pin strips back on on both sides something the other shop never did and even cleaned my car inside out and my trunk also!!!! Thank you experience auto .. i give you guys REALLY APPRECIATE YOUR WORK AND THE EXTRA WORK YALL PUT IN!! I HIGHLY RECOMMEND THEM FOR FUTURE REPAIRS!! read more

Great service and great communication about my repairs throughout the process! I came here to get my mirror and driver side door replaced after my car was hit (while it was parked). Rick and the African-American girl who usually answers the phone (I forget her name :( sorry!) were very nice and approachable about anything I needed or any questions I had. The new mirror was a bit wobbly, but they had no problem replacing it with a new one that they ordered. Long and the other people who help with the repairs were also top-notch in their care and attention to detail. When I brought my car in, it had been broken into so there was a lot of broken glass in the seats, but they were kind enough to tape up the hole and vacuum my car. Talk about going above and beyond ;) This place usually has a lot of cars parked in here, but the people are great and you'll have your car handled well. read more

Kae Saephan is very helpful and knowledgeable in repairing cars. I took my vehicle in for repairs and he handled everything so efficient! My car looks brand new again. I would definitely recommend Experience Auto Body to my family and friend. Thanks Kae for your professional work! You are awesome. read more

On the recommendation of Geico after an accident, my vehicle was sent to Experience Auto Body. While all the repairs were to the exterior front, when I went to retrieve my vehicle I discovered that the interior contents of my car had been gone through and placed in bags; this included the contents of my center console. Before leaving the shop, I began inventorying my belongings and was told by who I'm assuming to be the manager, they would be closing soon and to check once I got home and if anything was missing to let him know. I discovered that my dash cam from my center console was missing. Upon returning to the shop the next day, they claimed that they'd had nothing to do with it and were only responsible for the holder from the windshield. They'd been given no authorization to go through the interior of my vehicle; I find them to be rather dubious and unethical and encourage anyone else dealing with them to be cautious of personal belongings left in your vehicle while in their possession! read more

Excellent service provided by Kae and Rick and the whole team. Every time I called in to check on my vehicle, a different person answered but he or she was always very nice and polite. They provided clear updates and explained things clearly and transparently (e.g. it will take a day to get the parts delivered and then another day to do the repairs). The repairs were done well with no issues so far. Would definitely recommend the service here! read more

I would give more stars if I could. Car problems are already stressful, but my car was not only side swiped while parked outside my home, but damaged two weeks before our big move out of town. I have Geico auto insurance and although there was some miscommunication between the Geico representative setting up my tow, once my car was at Experience Auto Body, I had a A+ experience. My entire drivers side body and suspension was damaged and needed replacement. The estimated date of completion was after our moving date. I calmly explained my situation to JOE, who gave me a realistic timeline of my car's repairs. I knew calling every day would help, so I kept praying and praying. When I got a call from Joe, he not only informed me that my car was ready to go the day of our move, but several days in advanced. When I went to pick up my car, it looked better than it was before the accident. They gave my car an exterior (wheels and tires included) and interior clean. My car looked brand new. THANK YOU JOE and the rest of Experience Auto! read more

My 2014 Acura TL driver side window was broken by someone. My wife had it towed to Experience Auto Body. Kae helped me and my wife out with our car. He also found additional damage to the seat, door panel from the glass, and I always got an update by a phone call or text. read more

Experience Auto Body - Driver side window - Body Shops Near Me - Oakland, California

This shop is great. They send text updates if your repairs and completion time estimates. No storage fee if you can't pick up your car right away as was my case. Super friendly. And then when I picked up the car i noticed that they have buffed out some unrelated scratches and reinstalled a fog lamp that had been knocked out by road debris that I had left in the back seat. Oh and it was done 3 days earlier than their last notification estimated. If your insurance says that they'd like you to take your car here, do it. If you get a choice and even if it's a bit out of the way, do it. read more

Some of the kindest human beings you will ever meet. Crystal is an angel who helped me so much through my difficult time. She is so empathetic and understands how hard it is to experience an accident. She is patient, kind and overall a wonderful human. Mejdi is amazing as well. So professional and patient. He explained everything so well and was so extremely kind. The work was perfect. They did the best job. Highly, highly recommended. Thank you guys for everything, I'll never forget it. read more

Just got my BMW fixed here after a collision. The staff was extremely friendly. Car is as good as new. Lifetime guarantee for the fixed as well. No complaints!! read more

Fixed my ailing tailgate and bumper on my Honda Element. Did a great job but took a bit longer than I had hoped. However, I was under a significant time crunch from an impending move out of state so my perception of the time it took might be skewed a bit. Either way quality of the work was top notch and the staff was super friendly. read more

This is my second time using this Autobody shop. The first time my car was in really bad shape after and accident. I didn't think it could be repaired. They fixed the damaged side and delivered the car early. I used them again for old rust and damage. Again fixed me right up. Delivered the vehicle quicker than expected and the car was beautiful and cleaned...by them! They provide excellent customer service from the moment you drive up or have it towed in until you pick it up. They called me and let me know what was happening, every step of the way. They are familiar with insurance claims and put me at ease...twice. I recommend them and will only use this Autobody shop. I can't say enough about them. Excellent read more