I have never written a bad review before, but I have had such a poor experience with this company…read morethat I felt the need to share. Since my dad has dementia, we asked for a caretaker that is experienced in dementia-specific care. During the intake, I told the team that experience should be the top priority over anything. Instead, we had a "kind-of" experienced person come to train somebody who literally had their first day in the industry in our home. This guy didn't even know how to help my dad change his pull-ups when he was still mobile. Very simple stuff that frankly I've never been trained on myself, and have no business training him on. This theme continued throughout the time we were with them, and it ultimately became more work to have their caretakers in the home. We also paid a premium for dementia-care, but obviously the person who is brand new is not providing that value. We stayed with them until my dad was hospitalized. We need 30+ hours per week of care since then, and we actively avoided bringing them back because they were no help. They are also extremely disorganized as an organization. The care is the main reason we stopped working with them, and the admin & accounting teams have made sure we don't even explore other caretakers with them. Working with this company has been a headache, and I would suggest looking at other agencies for a significantly better experience.

We can't say enough about the Home Instead Team! My Mother-in-law lives in Vista and is in hospice…read morecare. At 95 she lives alone. Her wish is to stay in her house for as long as she can. With the help of wonderful care-givers provided by Home Instead she's able to accomplish that. My husband and I live in LA and have leaned on management and staff for help with changes in scheduling and other questions and concerns. They've been a calming presence and we're grateful that they're on deck during this difficult time.

Care Choice has AMAZING Caregivers. Stepanie, especially takes such good care with me practically…read moreintegrates into my household instantly. She makes me Meals keeps the place tidy and does whatever I need her to do. She's absolutely wonderful. I don't wanna say it anymore. Great things about her because I wanna keep her all to myself :-) Anna came to my house over the weekend kept me company made me meals and somehow managed to do laundry and clean half the house in only four hours. Her smiling face was beautiful to have in the house. All My Cats sat and watched her as she did what she needed to do. She's welcome back anytime. Mayra and Breanna were only here once so far but again so professional and so kind. Smiles on both their faces while they took care of me, a person with a dynamic disability that comes and goes, constant pain and the need for somebody to cut things for me like food. I have trembling hands now so it could be dangerous for me to handle sharp things as it comes and goes, and I do not know when it will happen The staff have mostly been wonderful and I feel very demanding of them, but they are keeping up with me to make sure that I am comfortable over the holidays

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

I wish I could give more than 5 stars for the care my grandmother received from Head Nurse Roda and…read moreher amazing team. Gretchen, the nurse that was assigned to our home, was very communicative, open to all our questions, and treated my grandmother with so much kindness. My mom relied heavily on Gretchen to guide her through properly caring for my grandmother. Her attentiveness and competency were paramount to making my grandmother as comfortable as possible during her final months. Aida was assigned to help bathe and clean my grandmother twice a week. Her presence was not only comforting to my grandmother, but was a huge help to my mom who was her primary caretaker. Aida treated my grandmother with dignity, and I remember how happy and peaceful she was after receiving Aida's care. Thank you again Vista Hospice Care, our family will never forget all you did for our dear grandmother.

From the owner: Vista Hospice Care’s primary goal is to provide compassionate care to maximize the patient’s daily…read morequality in life. This care includes emotional and spiritual support, medical equipment, pain management, prescribed diagnosis medications and symptom recognition.

Colleen and nursing staff have become family. I am quite certain that they saved my 92 year old…read moremothers life. They not only care for mom, but also her little dog. We are so grateful for the constant communication, home cooked meals, and loving attention. Thank you so much for all you have done to ensure that my mother can live her final years in her home with kindness and compassion.

Colleen and her team were such a huge help with our family during transition from home care to…read moreassisted living. The caregivers were so wonderful with my mom. It gave us such a sense of peace and reassurance. Just an exceptional group of caring and giving people!

5/5 on service 5/5 on technical skills…read more 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services.

Darlene Weber from Golden Care was a lifesaver for me when my mom was hospitalized abruptly then…read morewanted to come home to recover. Mom wasn't mobile at the time, and Darlene and the Golden Care team went overboard to find enough helpers to allow her to be at home. Darlene was also an incredible resource for information about at-home care - from the supplies we needed to which items of "durable medical equipment" we should request from the hospital based on insurance coverage. She even went out of her way to be there when PT and OT providers came so that her caregivers could help mom do the exercises in between visits. She was also incredibly responsive and accommodating even when our plans shifted multiple times. I can't recommend Darlene and the GC team strongly enough.

Superior Home care were the best service during my husbands final 15 days of his life. They cared…read morefor him, me and our family during the hardest time of our lives. The staff are incredibly kind, attentive and knowledgeable and I will never forget them

Superior Home Care is a fabulous company. The principal, Carole Lindsay goes the extra mile in…read moremaking sure her management team and caregivers really care about the services they provide. As someone who has worked in the long term care industry for the past 19 years locally, Superior Home Care was my "go to" company for my father. My dad received the best care at home for almost 3 years! You cannot go wrong with Superior Home Care!