Horrible experience- tried to get a shoulder MRI here two consecutive weeks. The first time the…read morefront office staff stated my appointment was at another time, even though I showed them I was there at the correct time... nevertheless they said I would need to wait another hour and a half for a shoulder MRI. I decided to reschedule (my mistake) and when I came back the following week they pushed back my MRI time without contacting mei. There is also a lack of compassion and basic understanding and emotional intelligence from some members of the front office. Would definitely not recommend

Terrible facility .... truly tried to give them the benefit of the doubt…read more Long story short ... My doctor requested an MRI w/Contrast (they had a copy of the order) when I arrived the front desk said w/contrast but the techincian who helped me said NO contrast. I went through the whole scary process of an MRI .. you know how that can be. The emailed my doctor with the subject MRI w/contrast and w/o contrast but then in the notes/and impressions said this was an MRI w/o contrast. Truly sucks that my doctor didn't catch this discrepancy either because the paperwork is not correct, which also means she didn't truly check. Also, I was billed for having contrast and was giving no type of injection or contrast so now im going back and forth to figure out what was ordered, what was done. Shame on this "medical practice".. people should pay more attention to their jobs especially with things that are more nerve wrecking for people should as an MRI. because now it puts me in position to have to face an MRI again, and do more testing.. AVOID THIS PLACE OR IF YOU DO GO KNOW YOUR OWN STUFF

I came to this facility, I was a little unorganized and the staff helped me right away, made me…read morefeel very comfortable and welcome. Ive had a few visits here and every time these people have helped me and made good. I really appreciate these staff, BEATRIZ, ELGIN , & ROSA I truly appreciate all of you and the staff there. Thank you again truly, sincerely Rod! I recommend everyone to go here if you need to have MRI'S OR X-RAYS! Great group of people.

They KEPT my ID. They returned my insurance card only. I could only assume the receptionist…read morestill needed it. They made no attempt to return it before or after the exam. I live 10 miles away, I got home to a voice mail saying "you forgot your ID come pick it up so I now I have to go all the way back there. Returning the insurance card and ID has to be one of the most basic responsibilities of the job. This guy just set it aside returned the insurance card with the paperwork only no explanation. He said he was "sorry". sorry doesn't pay for the time and money spent going back there. They should offer to return the ID by courier. when I called back I got the scheduling department who refused to give me a name to write a letter to complain to then procrededto to blame me for "forgetting to ask for it back" Handing over valid identification and not returning it then pivoting to blame the customer is a violation of trust. When you get your scan done there ask yourself what other things might the staff there so casually disregard. People at medical front desks need to be professional and take their jobs seriously. I see lots of doctors and get lots of scan and never once was my ID KEPT without returning it. I was there another 20 minutes doing the scan but the place is not laid out so that I would pass the front desk, when finished, from wkat I can tell he left the voice mail while I saw as getting scaneed and was too lazy to get up and walk over to the technician and say he still had my ID. When the scan is over your not thinking about paperwork and IDs so accusing the customer of being the one who "forgot" is highly unprofessional and rude. They should emphatically take responsibility and return what they so casually disregarded. If they had called.and emphatically aplgized for not returning it rather than putting it on me I my reaction would have been far more accepting I will never accept a referral there ever again.

GO ANYWHERE ELSE!!! This operation is an absolute mess…read more I made an appointment online. Never received an email confirmation. Went to the facility at 3pm on Thursday 01/28/2021. Paid $150. Swabbed. Having had six tests elsewhere already so I know the turnaround time. I asked "what time tonight will I receive my results". The woman at the desk and the nurse both responded that it would be first thing in the morning, and at the very latest 24 hours. I was surprised. They explained that they drop off the results personally at the end of the evening. It has been 24 hours. I called to speak to the staff at the facility and got the "customer service" agent. I am now being told that the turnaround will be 48 hours. I have been on with customer service for 27 minutes and I can not get my results, a timeline, a direct number to the facility or a supervisor. I have a customer service agent who is on hold with "the higher department waiting to find out if they will call [me]". After 42 minutes on the phone the end result was "you can request a refund after 48 hours". So the "higher department" chose not to take my call. They can't guarantee my result will be delivered in ANY TIME FRAME. And told me I could contest the charge with my credit card company after I have not received my results in 48 hours. I wish I had gone to Covid LAX or Exer which both provide PCR tests same day. I also with I had looked at YELP. Every one of the facilities in this group get terrible reviews. Here is another honest and terrible review. I hope that you read it and GO ANYWHERE ELSE!

I come here weekly for testing purposes and I can't say I've ever had a bad experience with Eazy…read moreTesting. Every nurse/practitioner I've dealt with there has been professional and kind. My test results are always given to me in a timely fashion.

Dishonest business practices. Like everyone else, I believed they were free and since it was…read morepromoted as such on their site, and on the official government of CA site, they were sponsoring free tests. Months and a year later, I'm being billed for $355. They need a class action lawsuit handed to them.

I wanted an antibody test and made that crystal clear in a message to them via the form on their…read moresite. It's one of four or five tests listed on their site that they perform. I got a voicemail message back informing me that I didn't need an appointment and could visit any of their locations to get tested. After arriving at the closest one I was informed that they cannot perform an antibody test because their tests had all expired. So I called the next location as was initially misinformed because no matter what you ask for they presume you mean antigen test. But after asking that they verify they have the antibody test I was told they don't. I'm giving them a low score for being so careless both in neglecting to read my initial message carefully, for having misinformation or out of date information on their site, and for being misleading on the phone. None of that is or should be tolerable in the health industry.

I never actually made it to this facility -- my appointment was cancelled before I ever walked…read morethrough the door, which is exactly the problem I want to highlight. I called to schedule a Coronary Calcium Scan as a self-pay patient -- no insurance, no doctor involved. I made that very clear from the start. Getting through to someone wasn't easy either -- the phone system is a guessing game with no obvious path to scheduling. I would have preferred to book online, but a Coronary Calcium Scan simply wasn't listed as an available option on their website, so calling was my only choice. The appointment was set. Then, at 4:30 PM the day before my scan, I got a call telling me I needed a doctor's referral. When I reminded the rep that I had specifically explained I was self-pay with no referral, it didn't matter -- the appointment was cancelled anyway. I can't review the facility itself, the equipment, or the on-site staff because I never got that far. What I can say is that the intake process failed at every step: an inaccessible phone system, an incomplete online booking option, and front-end staff who either don't document or don't read patient notes. I hope someone at RadNet reads this and uses it as an opportunity to train staff on handling self-pay patients properly. A last-minute cancellation caused by an intake error wastes patients' time and erodes trust before the relationship even begins.

I tried sharing images with my doctor via their website made for that…read more https://myradiologyconnectportal.com/ExamShare However, the "Generate Link" button doesn't work. I tried several times with 2 different browsers, making sure fields were filled out correctly. Frustrating. I also tried downloading the images to my desktop, but when I tried opening them, no images. Just a bunch of binary code or something. Now I have to drive to the imaging center, pay for parking, and waste my time and theirs waiting for images to be put on CD. CD? Hasn't this technology been replaced years ago with USB? Everything else about Beverly Tower Wilshire, however, is great!

RDL Has committed staff who seem to be committed to patient…read morecare and solutions for therapy. I recommend RDL for rheumatoid testing and research

Dr Metzger .. Andy and everyone at this lab have my undying love and thanks for the efficient and…read morecompletely accurate antibody testing!!! You guys have given me my life and piece of mind back! Initially I was tested using the normal laboratory that my doctor contracts with. I got some horrible and incredibly devastating results that implicated an autoimmune disease that could be the worst disease in the universe. I got positive results not one but three separate times. After seeing 3 different specialists and UCLA facilities and spending $4000 dollars testing for this diseases I came across an article about high false positive results for this particular antibody. Hoping against hope, I finally was able to have my blood sample tested by the world renowned and best antibody testing lab in the USA... RDL Laboratory in Los Angeles!! My results ARE negative and I have been wasting time, money and healthcare dollars chasing a disease I don't even have. I feel like I can breath again. I am so happy I found RDL. I could have spent a lifetime and a fortune testing for something I never had if not for RDL. Thank you thank you thank you!!!! I hope that nobody ever goes through the absolute mental and monetary hardship I went through due to faulty testing facilities. Go straight to RDL for accurate results!!

Their office is surprisingly tiny and nonclinical looking, but their work is professional. They…read morewent out of their way to be helpful, making followup calls and making the paperwork part of it easy for me. They were also kind enough to send me my own copy of my lab work, which proved important as my tired doctor misread a word from it which would have changed my results. I highly recommend them!

My family and I have been getting our ultrasounds done with MAK Diagnostics for several years. He…read moreis very professional and always makes sure that the customer is comfortable. He's found thyroid nodules and breast lumps that luckily have turned out to be benign in my case. Recently I was having financial difficulties and he worked out a payment plan that we both felt comfortable with. I don't know how else I would've been able to pay without his flexibility. I highly recommend his services.

Do not use this facility for your imaging needs. Do not recommend…read more The front desk staff is rude, unprofessional and incompetent. The equipment used is musty. You are told to come in 15mins before your scheduled appointment time only to wait for over 30mins. They are also misleading about their MRI machine. They claim it is an open MRI and it is NOT! It's the closed MRI machine with a small slit on the sides. A true open MRI machine is just that, open. It is a long uncovered bench and your body part that needs scanning is the only thing enters the tunnel. This place is a sham! Overall a really unpleasant experience at this location. If you absolutely have to use SimonMed, I would highly suggest the Torrance location-- they are clean, pleasant and professional and efficient at getting you on and out on time.

Bad service. Went to this place because I needed an open mri…read morewith contrast, which is apparently very hard to get. They screwed up my procedure, made me do another one because they hadn't used enough contrast, and then charged me for it. Office staff super rude and unfriendly.

I noticed when I got my blood drawn here that the hubs that the vacutainers go into when they're…read moredrawing the blood, were dirty and bloody as if they had been used and re used again! Never coming back and would never recommend!

Idk if any of the five star reviews on here are actually real people so I just wanted to come on a…read moregive an honest review. New location has kinda weird vibes but all in all it's just a small business I think. Phlebotomist was a really young guy which kinda freaked me out but despite being seemingly new he did a good job no complaints other than Kinda hurt when he took the needle out. A couple random people in the office kept coming to check on us which was kinda weird but again I think he was just new. Only wish they'd keep you for a couple min of observation after like most places and maybe give you a juice box cuz I left feeling pretty woozy. Overall it's fine, my gastro recommended it to me but I'd feel a lot more comfy going to Quest or something nxt time.

I followed a woman called Cynthia to every labcorp location she worked at for years- she was…read moreamazing, and I had her personal phone number. I texted her to tell her I had a labcorp order and she let me know she had discontinued working there after all these years- I was crushed! How would I go about finding someone new who was as sweet and wonderful and pain-free and "for the patients" as Cynthia? Mary was every inch as accommodating as humanly possible- she was so so sweet when I asked for a butterfly needle and to do a "1, 2..deep breath" before placing the needle. She said "my pleasure" every time I thanked her- and was so kind. I was a walk-in mid-day on a Friday and it was a pretty full waiting room but I got in and out very quickly- maybe 20 mins total? They do have separate sign-in kiosks for patients sent from the women's clinic and it did take them a second to get my insurance figured out, which I'm not used to dealing with. I can't speak to parking as I got dropped off and picked up. The only thing that was less than pleasant was having the needle placed on the smaller vein on the outer side of my inner elbow. Eek- not used to people using the outer arm vein (is it called "cephalic"?). It hurt even with a butterfly- but Mary made it go fast- she was really kind and caring.

Absolutely despise this LabCorp location. Parking alone…read moremakes the experience miserable. There's basically no street parking because most of the surrounding residential area is permit only, so you end up having to use their parking structure and pay (I paid $7. I was there 5 mins max). Then I finally get upstairs, check in on their kiosk, and within a minute I get called up. The employee asks if I have paper copies of my lab order. I tell her no because my doctor sent everything electronically literally YESTERDAY at my docs appt. She immediately says there's nothing they can do and that they need paper copies. Annoying, but fine. I step out into the hallway to call my doctor's office and explain the situation. When I come back in to continue the conversation with the same employee, another staff member rudely asks, "Did you check in yet?" Like... obviously? I had already checked in and was literally continuing the conversation that had just happened. The whole interaction felt dismissive and unfriendly. If electronic orders aren't accepted or there are issues receiving them, communicate that clearly beforehand instead of making patients figure it out after they've paid for parking and already checked in. Not a great experience.