Just received an estimate to replace a $32 part on a humidifier for $684 after I already paid $125…read morefor the diagnostic fee. I don't mind paying for service, but I don't need to be gouged. Service has gone downhill in the last year.

We have been doing business with Peck and Weis for many years. They turn our well and water on in…read morespring of each year and shut the well and water and winterize our property every fall. They are great to work with and we love Sue in the front office!

It was by luck of the draw that I chose this company. They were fantastic. What I appreciated was a…read moreconstant communications between them and us. They were very professional and explained everything what they were going to do. They promised the work to be done in two days and they were. Before they left, they cleaned up the entire area. I would highly recommend them to do your plumbing needs my husband chose to do the dry wall,

Extremely prompt response and great communication. Methodically assessed and diagnosed the problem…read moreas a loose wire in our breaker box. Did a thorough review of impacted fixtures and switches and clearly explained what he was doing. Reasonably priced and great value. We will certainly hire again for work in the future.

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

Jerry and Joe were wonderful! They knew exactly what to fix. They were efficient, knowledgeable and…read morehonest. I have delt with many plumbers in my life and I definitely recommend Arrow Plumbing. Finally, I found an honest reputable company.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

Master plumbers sent me a service contract renewal notice even though it renews automatically…read moreannually. This was my response. I'm writing to tell you of my experience with your company. I had a water heater than sprang a leak and you were the only company that would respond fast enough for me. When the technician got here he tried to sell me a $3000 water heater.  As it is he sold me on an $1800 model that I could have gotten for $600 if I had been willing to wait a couple days. Then I called again when a simple faucet replacement went badly. I was told at 4:30pm that if they came out there would be a $180 emergency fee. Then the tech called and said he doesn't do emergency calls for non members. The fee for which is over $350. I said fine to that but then when he got here he charged me an additional $500 to install two shut off valves snd the drain portion of an $80 bathroom faucet. After that nightmare you called to schedule an appointment to service my furnace according to the service package you made me buy. The tech came out, charged me $80 for an anti fungal pad to put in my drainage pump, he told me I needed $2000 worth of work on my furnace and then sabotaged my furnace so it stopped working within hours of his arrival, and flooded my basement by unhooking the water line to my whole house humidifier. I called the people who installed the furnace and for $100 they got it working again and I've had no issues since. In short, I want to cancel my service contract which does not need to be renewed until November 18th, not in April as your email suggests. Furthermore you scheduled not one but 2 technicians to come out here in early June. Cancel these appointments because it will not be pretty if they show up uninvited on my property. The world should know what kind of business you run so I'm going to make it my business to yelp you out of existence.Sincerly, Sara Batteiger  I should also say that at the time these things were happening I called to complain and was told they might have someone available to come back into my home to clean up the flooded basement in 2 to 3 days. No apologies, no accommodation, and no way I was gonna let another agent of destruction near my fully functional furnace. Sent from Yahoo Mail on Android

I am planning on a repipe and/or some repairs for my aging home in the future and I have asked for…read moreevaluations from a number of companies. D&H responded immediately and came right away to completely inspect all aspects of our plumbing, and pointed out good things, aspects that need updating, and things that definitely need repair. I really appreciate the thoroughness and level of detail provided to help us think about what we need to do soon, and what can maybe wait. Details of materials and costs was provided, and made sense and the plumber was knowledgable (Ray). Some companies I contacted quoted prices unseen or with a few photos, but D&H does in person visits, so I recommend them.

From the owner: I have 24 years experience as a plumber. read more

Southern Lakes Plumbing and Heating Our water heater died…read moreChristmas and Southern Lakes got us in as soon as they could. TJ was the technician was on time and worked professionally we had a few hiccups but he knew what to do. TJ was friendly with our Sasha as well she felt protective at first but then just wanted to be nosey. After a long day it was done,well done TJ!! We will call again!! Oh wait they did come back. This last Friday Jan 30 Southern Lake's came back and replaced our old furnace with a new one with heat pump. Arron and Eric were the technicians they were on time. They did what they had to do and of course Sasha settled down eventually but wanted to be nosey of course. Was very impressed that ALL tech's we had in last two weeks were very professional, acknowledgeable and cleaned up as well as made sure ALL was running right before they left. Thank you again Southern Lakes Plumbing and Heating!! Services Water heater installation, A/C system dismantlement, Heating system installation, Install AC, Thermostat installation Price was very reasonable!!

Southern Lakes installed a new HVAC system in my home in Delavan. Dave Smith gave me a fair…read moreestimated. Thomas and Aaron did a excellent job installing the system. The girls in the office were very nice to deal with. I am very happy with their service and would highly recommend this company. The above mentioned Anne's are an set to this company. Terry Cable