After renting a luxury SUV from Enterprise, I made an appointment at Enterprise Car Sales next door…read moreto purchase something similar. The salesman, Colin, was not interested in my request for a luxury SUV, and aggressively pushed the inventory on hand. He finally convinced me to test drive a luxury sedan, which did not provide enough space for my work needs. I firmly expressed my budget, size requirements, and desire for low mileage, but he was set on making a quick sale with high mileage, $10K under budget, and had no interest in helping me find a luxury SUV. The icing on the cake is that I am being billed for the purchase of the car that I test drove, and still waiting on Colin and/ or management to return my calls regarding this massive oversight. This false sale affected my credit when I went to a reputable dealer and made an actual purchase, and while I'm paying Enterprise's 9% loan with a subprime lender for my imaginary car, Audi on Causeway gave me 6% with my bank. This experience was terrible, and will remain so until somebody returns my calls and handles this.

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

I had an amazing experience purchasing my vehicle From Mr Willie !! From start to finish, the…read moreprocess was smooth, stress free, and never felt pushy. Mr Willie was knowledgeable, honest, and took the time to answer every question I had. They truly listened to what I was looking for and helped me find the perfect vehicle

Tiger was an amazing salesman! He was super helpful and knowledgable! Answered all our questions.read more

I understand going to any car dealership is stressful, especially as a woman. You always think…read moreyou're going to be taken advantage of, feel stupid and feel like you're not going to be heard. While that may be the case with some salespeople, you will NOT feel that way with Antwan. He will put you at ease and he will make you feel like you're the only person in the room. With regards to finance, the person in charge 3 years ago was an ass. No way around it. Now they have Timmy, who was so incredible as well! Never made me feel stupid and really seemed to care. As long as those two are there, I will continue getting cars from MB Ford!

I recently purchased a vehicle from this dealership. While the sales portion was actually pleasant,…read morethe financing was much much less so. The finance personnel were extremely pushy about add-on packages, maintenance plans, options, etc. I know that is to be expected at a dealership; however, the lack of transparency and communication after the fact has been atrocious. I wanted to go over the numbers because something seemed off when I got my account set up with the bank. The loan was much higher than what was discussed. When I contacted Rob, all he could say was those were "the numbers to get the deal done." I told him that was not the total price I agreed to. He couldn't understand the numbers when I put the ACTUAL financed cost next to the DISCUSSED finance cost with all of the taxes and fees calculated and laid out. There was a very clear $4,000 cost increase, but no value increase. I agreed to a total price and a monthly payment under the assumption that the payment was based on the agreed number. He offered to undo the deal and refinance with worse terms and a higher payment. After some back and forth, he offered me a free 2 year maintenance plan still without explaining or trying to figure out the discrepancy. He said another finance guy was going to reach out about the maintenance plan; he only reached out after I emailed him directly. I presented him with the same numbers, and when he couldn't explain it he said he would look at it and get back with me. No contact in over a week. No response. No resolution. I would not recommend this dealership unless you want a random hidden cost added to your vehicle with empty promises on resolution. Shady financing and the runaround is costing me thousands.

Leonard and Cameron at Lakeside Toyota are the best to do it! Go see them for your next new…read morevehicle!!

This was a terrible experience at Lakeside Toyota. I brought…read moremy vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

DO NOT PURCHASE from Audi New Orleans, I purchased a car Nov 2025 and received my license plate and…read moreregistration May 2026, I called for months, left messages for GM Matthew Baker who was RUDE, ARROGANT and Dismissive, prior to contacting him I left multiple messages for title clerk NANCY, I received a return call after trying to contact her for almost 2months that they did not have a Title for my car it was lost!!!!! After 2 months this is the follow up I get ,this is the worse experience I have ever had with a dealership! I filed a complaint with the DMV and reported to my lender they sold me a car with NO Title! The salesman Danny was great, he did what he could but was limited, the rest of the staff I had contact with was horrible! Please beware when purchasing from this dealer!!!!!

Service department is the best to work with warm welcome. Helped me get my Audi in and out.read more

Warren made the process incredibly easy and stress-free. After dealing with delays and poor…read morecommunication elsewhere, Warren got back to me quickly and within one day had a full list of vans I could choose from. That level of responsiveness and professionalism really stood out. He answered my questions, kept me updated, and made me feel like my business actually mattered. As someone who was ready to move forward, I really appreciated how efficient and straightforward he was throughout the process. It was a night-and-day difference compared to my previous experience, and because of that, Warren and the dealership earned my business. I would definitely recommend working with him if you want someone who communicates well and gets things done. Here's a shorter version too if you want to post something more quick and simple: Warren was great to work with. He got back to me quickly, had a full list of vans for me within one day, and made the whole process easy. He communicated well, answered my questions, and made me feel like my business mattered. I really appreciate the professionalism and would definitely recommend him.

I am absolutely appalled by what occurred…read more My father recently received a call regarding a vehicle that was allegedly purchased in his name, a vehicle he has never seen, never authorized, and knew nothing about. To make matters even more concerning, he does not even live near this dealership. He was informed that a woman purchased the vehicle on his behalf, despite the fact that he never gave anyone permission to do so. This situation raises serious questions about the dealership's verification procedures and how a vehicle could be sold using someone else's information without proper authorization and documentation. Whether this was negligence, a failure of internal controls, or something more serious, the result is the same: an individual was associated with a vehicle purchase he did not make. Consumers place trust in dealerships to protect their personal information and ensure transactions are legitimate. Based on this experience, I would strongly caution anyone considering doing business here to proceed carefully and ask questions about their verification practices. What happened is unacceptable, and accountability is warranted.

My friend car was given her trouble after having a stater changed at pep boys. Her car shut down…read moreand pep boys said it was the cam shaft position sensor. So she had them change it. Well a week later it did the same thing cam sensor. So she checked with Royal Honda and the service guy to her the problem was the starter pep boys put in wasn't a Honda starter. Any electronic part has to be replaced with a Honda part. Or it will keep giving you problems. They are very knowledgeable. The cam sensor never had a problem it was the starter causing all the problems. We are going to see if pep boys are going to fix There mistake .

I had a rather unfortunate experience making a warranty claim with Royal Honda…read more In early June, my sunroof exploded without anything hitting it; apparently a rather common issue these days due to manufacturers using cheap glass. I brought my car to the dealer and they took photos of it, sealed it with crash wrap, and said they would submit the claim to Honda USA & get back to me in a few days. A week goes by, then another week...I reach out to my service advisor who says they're "still working on it." Another week goes by, I text again, no response. Double text, triple text, still no reponse. I called the dealership directly; after being left on hold for an eternity, I get transferred to my service advisor who says there are still no updates. At this point, I decided to reach out directly to Honda USA. They opened an investigation for me. After some back and forth--during which they said the dealer failed to reply to them multiple times--they say the warranty claim was denied. I now contact Royal Honda again (who, by the way, never even told me my claim was denied.) At this point, I just wanted to know what Royal Honda told Honda USA. After calling a couple times and being told I would receive the email they sent to Honda USA, I did eventually receive it. This is the entirety of the email: "Customer came in stating driving on interstate and top sunroof just shattered. No other information to provide." They did not link the photos, which show the glass shattered at an angle which would have been impossible if there was any impact from above. Moreover, it was at this point that I was told the district manager had directly denied my claim soon after it was created, and that this was performed verbally. Not sure if this is common practice, but lying to me for weeks on end knowing full well that my claim was denied is incredibly unprofessional to say the least. After finding this out, I asked the service manager to re-submit the claim with the photos, which she of course did not respond to. It goes without saying that I am incredibly disappointed with my experience at Royal Honda. Do yourself a favor and take your money anywhere else.

I had a great experience purchasing a vehicle from NOLA Motorcars. I have been buying vehicles for…read more40 years and this was hands down the easiest most professional non pressured best group of people I have ever dealt with. Nate was my sales guy and with my crazy schedule and unique circumstances, he was the most patient and understanding sales person I have dealt with. I work at the airport port, I sleep when most people are awake and it's hard for people to understand, my limited time available, but Nate worked with me through it all.

I did not buy a car, but Nate is a person I'd do business with. I was looking to replace a Lexus…read morethat was totaled and they had the next size up. However, it was too big for where I needed to park it, but the next time I need a car I'm returning here. Nate wants you to have a good experience in buying a car with him, there is no pressure and they offer a great selection.