Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing…read moreexperience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti!

I had a very difficult and prolonged experience with the service department at Paretti Mazda that…read morelasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained.

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

Don't ever buy a car from here. After first rain storm after buying the car from them 2 weeks…read moreprior. We found out the car was leaking. The vehicle is only 2 years old. After they falsely accused us twice of the car flooding and telling us to make a false insurance claim, they finally acknowledged there was a leak from the windshield. They claim to have repaired it but the carpet looks terrible and now they are dodging us and won't return our messages. I bought my last 2 vehicle from them but never again!!

Absolutely the best service in the industry! Went above and beyond to address some issues in the…read moreused car we purchased even though we purchased it "as is".

Purchased a car. After signing the docs, we decided to cancel the purchase, which they had no…read moreproblem with. (After checking the CARFAX , saw it had a history of electrical problems). Received my money back BUT they didn't cancel the financing so I received the paperwork from the bank. I am still waiting for something in writing to state such. This better not affect my credit!

I understand going to any car dealership is stressful, especially as a woman. You always think…read moreyou're going to be taken advantage of, feel stupid and feel like you're not going to be heard. While that may be the case with some salespeople, you will NOT feel that way with Antwan. He will put you at ease and he will make you feel like you're the only person in the room. With regards to finance, the person in charge 3 years ago was an ass. No way around it. Now they have Timmy, who was so incredible as well! Never made me feel stupid and really seemed to care. As long as those two are there, I will continue getting cars from MB Ford!

I brought my vehicle to Ford for an overheating issue and was told the water pump needed to be…read morereplaced. I paid for the repair and towing, but less than a week later my vehicle is still overheating and had to be towed again today. I chose a dealership expecting an accurate diagnosis and a proper repair, not to be back in the same situation days later. To make matters worse, I observed a mechanic vaping at the service counter while customers were present, which did not reflect the level of professionalism I expected. After spending significant money and still having an undrivable vehicle, I am extremely disappointed with this experience.

Every part of the process was easy. The sales team was friendly and professional. Leonard Young…read morewalked me through the buying process, checked in regularly while waiting for the vehicle's delivery, and made the experience easy and enjoyable. I will absolutely buy from Lakeside Toyota again.

This was a terrible experience at Lakeside Toyota. I brought…read moremy vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Service department is the best to work with warm welcome. Helped me get my Audi in and out.read more

DO NOT PURCHASE from Audi New Orleans, I purchased a car Nov 2025 and received my license plate and…read moreregistration May 2026, I called for months, left messages for GM Matthew Baker who was RUDE, ARROGANT and Dismissive, prior to contacting him I left multiple messages for title clerk NANCY, I received a return call after trying to contact her for almost 2months that they did not have a Title for my car it was lost!!!!! After 2 months this is the follow up I get ,this is the worse experience I have ever had with a dealership! I filed a complaint with the DMV and reported to my lender they sold me a car with NO Title! The salesman Danny was great, he did what he could but was limited, the rest of the staff I had contact with was horrible! Please beware when purchasing from this dealer!!!!!

Warren made the process incredibly easy and stress-free. After dealing with delays and poor…read morecommunication elsewhere, Warren got back to me quickly and within one day had a full list of vans I could choose from. That level of responsiveness and professionalism really stood out. He answered my questions, kept me updated, and made me feel like my business actually mattered. As someone who was ready to move forward, I really appreciated how efficient and straightforward he was throughout the process. It was a night-and-day difference compared to my previous experience, and because of that, Warren and the dealership earned my business. I would definitely recommend working with him if you want someone who communicates well and gets things done. Here's a shorter version too if you want to post something more quick and simple: Warren was great to work with. He got back to me quickly, had a full list of vans for me within one day, and made the whole process easy. He communicated well, answered my questions, and made me feel like my business mattered. I really appreciate the professionalism and would definitely recommend him.

I came to Mercedes-Benz of New Orleans for a Service B only appointment on my 2020 GLC300 and left…read morefeeling completely disappointed. My final invoice included charges I never authorized -- an additional "Safetrack Premium Oil Change," wiper blades, and a tire rotation. Only the tire rotation was removed when I questioned it. What's worse, my advisor claimed those items were part of Service B and that a Service B "menu" doesn't exist. That's false. Their own website clearly lists oil and filter replacement as part of Service B and makes no mention of wiper replacement. The invoice even shows oil was already included under the Service B line, meaning I was billed twice for oil. This level of dishonesty and lack of transparency is unacceptable, especially for a brand that claims to represent quality and integrity. As a first-time Mercedes customer, this experience left me feeling misled and taken advantage of. I hope management and Mercedes-Benz USA review this issue and take steps to ensure other customers aren't treated the same way.

OMG, my car needed to be serviced and ended up staying at Honda for about 24 hours. Jessica and…read moreJason made the entire process so easy for me. They followed up throughout the day with status updates and even provided transportation to and from the dealership with no hassle. Thank you both so much for all your help And amazing customer service !

If I could give 0 stars I would! Only thing this dealership…read moreis good for is screwing people over. I brought my car in for an issue that was first diagnosed at a different place as my camshaft. They could not diagnose that code, their computers gave the code for injectors. I paid them $2500 to fix this. Got my car back and within a few days and driving it twice the issues CAME BACK. SAME EXACT ISSUES. They proceeded to say it was unfortunate but now their computers are "giving the code for a failed turbo". HOW?? Now they expect me to pay ANOTHER 2500 to get that fixed. These people are out their box! Just doing whatever to get money and not help fix actual issues! Misdiagnosed my car 100% but would not own up to it or offer to even cancel the ongoing payments to have what they "fixed" initially done. How can a car give 3 separate codes and all three codes are making my car have the same symptoms??? I'm not a mechanic but I know for a fact it doesn't make sense. They even made sure to assure me that because they are Honda that they knew what they were doing and that the issue would be fixed. It was not! Anybody could work for Honda. Ain't nothing special but money hungry people.

Friendly, professional, timely and honest. I've been using them for over two years. All well!…read moreNate, Victoria, Kelly and Alex treat customers like family. Mechanics are also super.

Good service for less than the dealer's service department. Gave sn an accurate estimate before…read morework and completed project for that price.

This was a terrible experience at Lakeside Toyota…read more I brought my vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Collision repair was completed on my vehicle, but it was returned with paint defects and incorrect…read moredecals that were present at delivery. I made multiple attempts to have the issues corrected, including a final written request on April 2, 2026. No resolution has been provided. I have since filed complaints with the Louisiana Attorney General Consumer Protection Section and the Better Business Bureau and am pursuing additional regulatory review. This reflects my documented experience with the repair outcome and follow-up process.