I have been getting my cars serviced here for over 20 years. They are honest and will tell me what…read moreNEEDS to be fixed now and what can wait a couple of months. They have the best tire prices and will help you pick what works best for you, your driving style, and your budget. I also appreciate a ride home or to work while they work on my car.

Got new tires here and have had a rotate/balance done as well…read more Staff is friendly and quick to help you when you arrive. If they can get you in they will. They have a few chairs in the main area but it would be more ideal if you had a ride to leave from someone else or use their complimentary shuttle service. Prices are reasonable and the service is usually quick. So reviewing from the tires-only standpoint I would recommend. If I ever get service done to anything else I will update the review.

I was in in March for an oil change. I recently took my car to Firestone complete auto care on…read moreBroadway. When they were ready to change my oil, they found a cracked oil pan because a screw was driven up so hard and so far into the pan that always was leaking. My engine had been ticking, and that is why I went in to Firestone. Cost me almost $500 to repair. I do not recommend this instant oil change business. They knew they did that to the old pan and they said nothing to me.

These guys go above and beyond! People always tell me my battery corroded-- but it's an issue with…read morethe alternator and can't be avoided. But they cleaned it and treated it with corrosion inhibitor for free just to take care of me.

I brought my car into Firestone Complete Auto Care barely able to drive, and they got it fixed up…read moreand running right again. They replaced my MAF sensor, spark plugs, and ignition coils, and the difference was immediate. I also really appreciated the 1-year warranty on the work they performed -- that gave me extra peace of mind after dealing with such a stressful car issue. The staff was professional, explained everything clearly, and got me back on the road quickly. Definitely grateful for the help.

Made an appointment for an oil change and tire rotation. Service performed in reasonable time…read more Price is right. Will come back to this location. Thank you.

Kind and knowledgeable staff. Quick, affordable, and good service. They patched up my tire in less…read morethan 15 minutes.

dude a 0 STAR these mfs gave me 2 TIRES that became flat less then a day and they tightened my bolt…read moreso hard that now I can't get it off myself and I called them and ask if they could take it off for me and they said ah no you have to come in HOW the fuck am I supposed to come in with 2 FLAT tires that I can't take the blots off of because they made them to light to take off ?? DO NOT BUY ANYTHING FROM THEM

We were on vacation and had a tire leak. John and his team found a leak and were able to find a…read morenew tire that matched the other 3. Very courteous and timely so we could continue our vacation and head home without worry.

My neighbor took her car in there and talked to John. John was the mechanic inspecting the car. He…read moresaid it would cost $40 just to give a diagnostic of what was wrong. He said it was the starter. She jumped her car to drive it down there no problem. When John called the next day, he said they can't jump it even if it's in neutral. He said if she wants to take her car to get another opinion, she would have to get it towed. So she had it towed to the Honda dealer on parkside. The Honda dealer told her that the water splash plastic panel is missing from her car and the starter sensor is burnt out completely. When she called to Firestone and spoke to John about the water panel, he said he would put it back. Then when she personally stopped down there, another man that worked there said he never had the water panel, never saw it and they don't steal! When we jumped her car before taking it down there, the water panel was clearly in tact. This place is shady and when they found out she didn't want the work done there, they purposely broke the starter and stole her water panel. Beware of these criminals. They took advantage of this old lady and were smiling and laughing when she went down there to ask questions. Them breaking her car, cost her over $2,000 At the Honda dealership. This Firestone was convenient to her home and she wanted to keep her business local, but what a joke! She will be contacting corporate and filing a police report for the stolen water panel. If it has to go to civil court over $500, she will prosecute. Hopefully, they can reach out to her and find her "missing" water panel before garage day on Friday. This is bad business and taking advantage of the elderly. I'm fuming mad for my lovely neighbor.

My daughter and I pulled into the 305 Whitecrest Drive JL for an oil change. It was busy, but…read moreBrian came over to assess our need. He, gentlemanly popped the hood and ascertained the oil was clean and our last oil change (Virginia) was only 1,000 miles ago, so we will gladly come back to JL 305 Whitecrest Drive for future engine service. Kudos to Brian, we believe should be Employee of the Month/Year for his professionalism and customer service. Please acknowledge him for us girls! Thank you.

Went there for an oil change today and couldn't have been happier! Josh greeted us and did the…read morepaperwork, answering a couple of questions without trying to sell us other, unwanted services. The oil change took less than 15 minutes and we were out the door. We will be back!

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

just probably would not recommend but would not down talk them either.They were really…read moreunprofessional and to let my car come out with all 4 tires having different numbers for the air in tires and a way too long wait as well .

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.