Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me in and had the truck in the garage working it within three minutes. Friendly and competent. read more

LIFE SAVERS! Got a flat tire in Gatlinburg and this place was able to order the specific tire we needed and get it in by the afternoon! Soooo helpful with all of our questions and concerns! Truly saved our vacation!!!! Thank you thank you thank you! read more

Five Oakes Tire and they offered NO HELP with my flat tire ( my long time Michelin tire company). The Smug Counter Guy said, "The only option I have is, Call a wrecker." I told him I did not have my phone with me...his reply, "Call a Wrecker." read more

We were spending the weekend in Pigeon Forge and developed a slow tire leak. We stopped in on a busy Saturday morning and they were able to fit us in and quickly patch the leak. Very quick, friendly service. Highly recommended. read more

Frankly, I'm baffled by the lower rating here. I've been going there for 20 years now, and they've been spot on every time. They know tires/suspension/alignment thoroughly. Fair and honest in my experience. I've gotten at least a half dozen sets of tires there. My friends who go there totally agree. read more

Took me in right away and fixed my tire. Only had to wait an hour. It seems everybody in Tennessee was getting flats that day and all the tire places were busy. Thanks for the speedy service with a smile! read more

Excellent service and wonderful God fearing folks too. Wouldn't use anyone else for tires! They are a Michelin (my favorite brand) dealer but also sell other company's tires. read more

Great service and value. They are normally always busy but you can drop your vehicle off. They also open very early which makes it easy to drop your car off prior to work. They will also rotate your tires for free every 5000 miles if you purchased them from their. Have used them for many years. read more

Went by today needing an oil change. I had called before hand to around 10:30am to schedule an appointment and was told that they do first come first served and that i didn't need to schedule an appointment. I arrived at the shop shortly after and was met with hostility from the man working behind the front desk. The man then informed me that they stopped doing oil changes at 10am (even though i called after 10am and was told they could to the oil change for me). I can only assume his response was a result of my friends and i being African Americans and him simply not wanting to service us specifically. read more

Just called to ask the price of an oil change. Guy who answered the phone seemed annoyed. I told him make and model of may car and oil type. He told me it would be $90.00. For an oil change?! read more

Five oaks tire saved my vacation Brandon one of the employees was very friendly and good at his job .

This has to be the worst tire place I have ever been to. I spent over $300 on tires and they were ruined within a month due to needing an alignment and tie rods. I was not even offered an alignment when it obviously needed it. This place is a scam and I would never recommend it to anyone. I would recommend Walmart before I recommend this place. The manager told me, "We only put the tires on your car on the ground outside and if you didn't ask for it then you won't get it." Took the tires off at another shop and they asked me how anyone doing a tire could miss a bent tie rod. They could offer me free tires and I wouldn't take them. read more

Five Oaks Tire & Service Center - Tires Near Me - Sevierville, Tennessee

We are camping in the area and blew a tire on our camper. We needed the tire replaced and planned to drop it off and pick it up later. The guys working took the tire and replaced it in under 10 minutes. Amazing service! Wish we had a place like this at home! read more

People were nice but prices were outrageous. 2 tires were $360 when Walmart charged us less than $200

On vacation and developed break trouble./ router. They were able to repair : replace the day we called .. Thank you so much . Great service and reasonable price . read more

Friendly service and got me back on the road asap. Local business that's been here for a long time

Trust me, you'll be better off taking your business elsewhere. This is a business where your experience depends entirely on who you deal with -- and that's unfortunate. Al is professional and pleasant, but most of the other staff are rude and not helpful. There is very poor communication between employees. I had spoken with multiple employees in person and over the phone over the course of two days after an accident left me with a flat tire. They didn't call me when they said they would, and when I went in, the employees were rude and unprofessional, and were not looped in about the situation by any of the other employees I had spoken with previously. I was not treated with any semblance of respect or professionalism. The prices are too high, especially given the poor customer service you'll receive. I'll never give them my business again. Five Oaks Tire should be your last resort. read more

We noticed a clanking sound coming from the wheel of our motorhome as we drove in to town. Called around and couldn't find anyone aside from Five Oaks that would look at RV tires. We showed up early one morning and Dennis quickly assessed our problem, got us fixed up and off again safely and quietly. We were in and out in less than 30 minutes and at a great price. read more

This place does not have a clue as to what customer service is they told me two hours to put an overpriced tire on.Three hours later I figured the car should be ready,they had not even touched the car and we had to wait another hour.A perfect way to spend our last day of vacation. read more

Not a bad experience, but the wait time was unbelievable. It their defense they were very busy, but something like a tire plug shouldn't take over 2 hours. They did a good job, but you think they would triage jobs better then that. I get taking first come first serve, but it wouldn't be a bad idea on a busy day to have a tech dedicated to doing the easy jobs like tire plugs or rotations, etc. That way your other techs can deal with the jobs that take more time and customers with very minor issues can get though faster. But that being said, aside from the very long wait time, they were nice enough and took care of the issue for a very reasonable price. read more

As we arrived in Gatlinburg for vacation, a brake caliper on my jeep started sticking causing braking and steering issues and ultimately ruining the pads and rotor on that side. We went by Five Oaks Tire & Service early on a Saturday morning. With 5 or six vehicles in front of us, they assured us they would have my jeep finished before they closed at noon. My wife and I walked to the outlet mall next door and 45 minutes later, an employee called my cell phone to inform me that I needed a new caliper, new front rotors and new pads. I sat down and braced for the cost estimate, but was pleasantly surprised when he told me the total for parts, labor, and taxes. An hour later, he called back to tell me the Jeep was done. If I lived closer, these guys would do all the work on my vehicles. read more

The worst service ever !!!!!!! Will report you to to a better business bureau and more !!! They've ripped my 74 year old mother and put 2 garbage front tires on ! THIS PLACE A RIPOFF !!! The manager doesnt care ! The worst place ever for tires !!!! read more

My family called at 10:30 am on a Monday morning from I-40 after putting on a spare tire. We were told to come on by. Larry took great care of us. The lounge and bays were full, but he pulled our van up behind another and got to work. Less than 45 minutes later we were on our way! Thank you from this traveling family from Ohio! read more

I'm giving this place two stars because the gentlemen who run this place were very kind to us but the service, my experience, was not good at all. First I had a flat and called for two tires on Sat before Memorial Day. They only had one tire that would fit in Cadillac and the price for it was $379!!!!! So I asked for the price of two and it was $750. They only had one in stock even though I had called ahead of time and wasn't told this. I almost started crying! So they ordered four cheap I tires with no whitewall, (which I didn't know about) for $500 that would be in on Tuesday. When we went on Tuesday, they were so busy, we asked for a ride to the go cart ranch nearby and they were very sweet and dropped us off. After waiting almost two hours, they called at almost closing time to ask if I could leave the car overnight. (I know no one here,so I said no.) they weren't happy about that because they had spent two hours put four wrong sized tires on my car and would have to remove them all and put my four old ones back on including a dangerous donut and they knew I had to drive two hours away to a doctor apt that couldn't be changed. So we got picked up only to have to stand there and wait anyway for them to put the old tires back on. OMG!! So we made our trip and didn't get killed on the highway although it made me a nervous wreck to drive on the interstate at 50 mph and returned the next afternoon for them to put the right sized tires on the car. So we sat and waited all of two hours for them to take the tires off w a jack and by hand and put new back on by hand, never putting my car on the rack. I had explained to them that I have had two back surgeries and cannot sit or stand for very long at all. I tried pacing outside but it was blistering hot. All in all, I believe my daughter and I spent at least seven hours of our time at a tire place over four different occasions. And to top it all off, the bill was still $500 upon checkout and no adjustment was made to compensate for them not noticing that the tires were the wrong size before they put all four of them on. They said the mistake was made by the company that sent the tires, but I think the fact that they didn't notice that the tires were the wrong size before I drove all the way there or before they put all four on my car is where the worst mistake was made because if they were paying attention, they could have called me and saved me 5 hours of my time. I do not call this good service. Five Oaks Tire should have seen they were the wrong size when they arrived. Do they not check the tires when they are delivered? My daughter and I were so completely miserable!! They had a tv on old black and white westerns and allowed no access to their internet, we were miserable!! read more

Al was great and easy to work with. While on vacation with a rental car two tires needed to be replaced. Al called to confirm the tires needed and collected payment from the rental agency. He made it easy to collect the tires and be on my way without too much time wasted. read more

Quick, friendly service. Repaired my tire at a reasonable price. Would recommend for travelers who need car service in the area.

I do not recommend this place! I just had new tires put on two weeks ago! directly after leaving five oaks tire,my car starting shaking really bad. I wasnt sure what was wrong so I made an appt. with my local mechanic here in sevierville and he explained to me that my readers had be warped. I thought this was strange since 2 weeks prior to getting new tires I had brakes and roaders serviced. my mechanic told me these tire places will use and air gun and warp ypur roaders. I tried calling five oaks tire and talking to the LARRY!!!!!! Larry was very unprofessional. he kept telling and saying we were blaming him for messing up our car. no Larry, we just want to make sure this doesnt cost anyone else an extra $600 right after. we tires. so after Larry going on his yelling rant for 10 minutes like a kid who stole cookies out of a cookie jar,and I'm talking full.blown screaming at us, he hangs up!! we call back just to find out that we cant talk to a manager or anyone above him and they hung up again! very upset with the customer service we received. I will make sure to let everyone in town know that you all will gladly warp roaders for free with the purchase of new tires!!! read more

Took a small chunk out of front tire. The owner put me at ease and told me I was safe to travel back home and replace when convenient. He even rotated it to the rear, at no charge. I have never so impressed with customer service and the honesty this establishment operates under. read more

On a vacation with the family in Gatlinburg. Found we had a screw in a tire, was planning to go to Walmart to get the tire replaced. At the light to go to Walmart I noticed the Michelin sign across the intersection so we decided to go here. I had already changed the tire so I had the wheel and tire off the car. We stopped in at 1pm. Went to the counter and asked if they could repair or replace. He said yes, that it would be 2 hours. I was surprised, but said ok. Brought the tire up and he said he'd take my # and call me when it was ready. At 3:15 I called back. After 3 people they finally told me it wasn't ready yet. As I began to mention how they told me it would be 2 hours they cut me off and said it wasn't ready yet and they'd call when it was....and hung up. At 4:45 I called back and he said its ready and if you want us to put it on you better get by here before we close....at 5 o'clock. I asked why they didn't call and he got frustrated with me and said they "just got done". I would not recommend them, they don't know the art of under commit and over perform. Sorry to say their customer service was actually awful. read more

We were on vacation, when I noticed a nail in the tread of my back right tire. I asked our front desk guy for a recommendation and he said they take all of their cars to Five Oaks Tire. I arrived right as they opened for the day. I was hoping that would get me in and out quickly. It did. The guys pulled the wheel from my car and found the nail. It actually turned out to be a very short nail that was not far into the tread. I could have pulled it out my self, but if it was into the inner tire, that would not have been a smart thing to do. They showed me the spot and remounted the tire. When they told me I was ready to go, I asked the guy how much for the trouble. "No trouble, don't worry about it" and sent me on my way. Wow... A good experience at at tire shop. That made me a happy traveler. I would recommend arriving when they open if you can. Otherwise you may end up waiting your turn for a loooong time! read more