Do not rent space from this facility. Absolute criminal pricing. Started at $35 and have raised the price twice. Now at $95 a month. Absolute trash read more

Joyce Ignoffo, manager of Algonquin storage was absolutely wonderful to work with. Completely upfront with all pricing, increases and fees. Her sunny disposition along with a clean facility was greatly appreciated. read more

Terrible service. Not only did they raise the prices one month after I joined, the elevator that goes up and down from street level to the underground storage units has been broken for almost a year now, making moving things in or out of the unit virtually impossible. Upon calling and asking why the elevator hasn't been fixed, the employee said they are waiting for a part... for a year??? Ridiculous, and they still had the audacity to raise the prices! Thankfully i'm young and with another person we were able to move some things up the stairs, but for an older individual or a person with disabilities this would be an absolute nightmare. Looking into changing facilities ASAP. Stay away!!!!!!!! read more

I've used Extra Space Storage at other locations and the customer service has always been fantastic. Bob continues the tradition at their Hintz Rd location. They are simple and quick when leasing a space. read more

The elevator has not worked in almost a year. Every time I ask about it, everyone is most courteous and apologetic but courtesy and $5.50 gets you a coffee at Starbucks. There is no need for the boilerplate reply about calling someone. Just fix it. read more

Terrible, terrible, terrible service at this location. Don't be fooled by how helpful they are when you are paying for a new rental. Once they have charged you it is very difficult to get any assistance. Three days after I rented the elevator broke (my unit is on lower level) and the guy working there could not tell me when it would be fixed and to move my stuff using the stairway. I'm 64 years old and he wants me hauling furniture down a stairway!!! Seriously, I'm not making this up. I would strongly recommend you not use this place. read more

Elevator is always out of order makes moving things out difficult. They need a fix asap!!

Elevator has been out of service for about a year. Makes it difficult when you are periodically pulling things out and bringing additional items. The rent kept increasing however. Moved out and no one asked why. read more

Bob was awesome and helpful with all my questions and concerns. Was assistant with showing me and locker and helping with other accessories.

I rented the small 5x5 space then needed to move from the area. Once I updated my address with an out of state address, they have since raised my rent twice in 6 months, doubling it from the original internet price at a time when I am struggling to survive and living for a few months where friends have an extra bedroom. Despicable management with untrustworthy business policies. They never provided the advertised first free month of rent. The facilities are clean. They readily provided the overpriced lock. They do the basics but I do not recommend renting here, especially if you need to move from the area. DO NOT UPDATE YOUR ADDRESS if you move away. read more

Terrible service and worse experience EVER!! I was there for 7 months. When I rented the unit, I was never told the lift was broken-why didn't they disclose that on the phone (false advertisement)? Had they, I would have gone elsewhere. When my paid movers arrived is when I learned the elevator lift was broken, so it cost me an extra hour in movers costs because they had to go up 15 stairs and down a hallway to move my stuff in. When I spoke with the manager that day, all he said was sorry and that they were waiting for a part!! I tried to rent another unit on the main level (more than double the price) and the manager did absolutely nothing to accommodate me as a customer, at which one point I even asked, "can you lower the ground level unit at least $1?" "can you do anything?" and all he said was no. I have never dealt with someone who has nothing to say really. He was of no use and showed no empathy and compassion whatsoever. With that said, 3 months later they raise my price by $60. When I called to ask why, I was told because they can- it is in the contract. I asked if their lift was working yet and was told no-they are still waiting for a part. All this time and they are still waiting for a part....this long???? Ridiculous that they then have the audacity to raise the prices-just because "they can"!! I just moved out 7 months later and called first to see if the lift was fixed and was told "NO, WE ARE STILL WAITING FOR A PART--STILL!!! Once again, because I have no other choice, I have to pay movers and I had to pay extra in moving costs. I have spent close to $250 extra in moving costs because of their broken lift and they simply do not care! Stay away!!!!!!!! read more

We rented a unit using the contactless system. Our code doesn't work, the emergency code we got via the emergency line doesn't work, and of course no one is available at the office. Now I have to unload everything from my car. I would cancel this unit if I could. read more

We needed a storage unit after my son moved out of apartment before his house was ready. They walked us through every step and even tries to get us a locker as close as we could to the entrance as the moving truck couldn't pull up to the unit. Very helpful and informative. read more

The associates that work at this facility are fantastic, seek to find the best price and go that extra mile.

Used them many years ago and was quite pleased with the facility, this Spring we needed to pack and store household items. I wasn't sure if it would still be as clean and maintained as before but to my surprise it was and Steve the manager couldn't have been more helpful and accommodating. It's great to have a neighborhood business that still believes in providing great customer service. The prices are a bit high but for everything that they offer and the safest way to store your items it's definitely worth it. read more

MOLD!!! We've had our storage space for over 20 years at this location. Recently, Extra Space bought out the storage facility and for the first time in over 20 years, we have problems. There is visible mold growing on our stuff. All our boxes are damp. We called the office and they told us they've received complaints already, but didn't act of them because the person who complained didn't provide pictures. I'm pretty sure the person in the office, sitting maybe 50 feet from the storage units themselves, could have taken a little stroll and looked with his own eyes, but that was too much of a hassle apparently. We escalated to the district office, who then told us someone is coming next week to determine the source of the problem. That's all fine and dandy, but in the meantime, the mold is continuing to grow. Finding the source in the long term is important. Addressing the problem (i.e. MOLD) the source is causing is important NOW!!! Put dehumidifiers in the storage space. Put fans in the storage space. Do SOMETHING!!! But no, they decide to just let our stuff get moldier and moldier until they can determine the cause. It's obvious to me that Extra Space Storage is being supremely negligent and after over 20 years, we need to find a new storage space. And contact the local health department. DO NOT DO BUSINESS WITH EXTRA SPACE STORAGE!! read more