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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

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    1 year ago

    They had great customer service, and explained everything briefly and was also super fast with out unit

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    Emily S.

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    Clutter Moving & Storage - Washington DC

    Clutter Moving & Storage - Washington DC

    (46 reviews)

    NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

    I booked this service for storage for a week and then to move my items to a new address. They told…read moreme to make sure that I would be home because I would get charged if they came out and I was not there. I explained to them then I did not get a good phone signal in the basement where I was staying and asked if they could text me and they complied. The day of the move I took off of work waited for them to arrive called the office. Several times was told they were on their way. I let the dispatcher know I was at the pick up and would wait for their arrival. I also explained I did not have a good cell signal, but I would stay there and wait. He said no problem. I waited until 5 PM. I called multiple times was always told the same thing after five. The dispatcher told me that they tried to call me and I did not pick up. I'll let them know. I had called multiple times and said to text me because I did not have a signal. I let dispatcher know I was waiting at the pick up location. To make matters worse, they charged me $259 for a service that never even happened. I disputed the charge with my credit card company and finally got my money back after two months -- only for Clutter to charge me the same amount again afterward. This is unacceptable and feels completely dishonest. I would never recommend Clutter to anyone. They wasted my time, cost me money, and treated me with zero accountability. I'm furious! I thought I'd be saving money and not only did I lose $250. The company that I ended getting at the last minute was a lot more than what I had budgeted for. The only good thing was how it sounded before I gave them my credit card number.

    Perry Moving & Storage

    Perry Moving & Storage

    (76 reviews)

    The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

    Staff is friendly, responsive and easy to deal with especially in accounting, warehouse and…read moreadministration.

    United States Postal Service

    United States Postal Service

    (60 reviews)

    The sewer of the ghetto…read more Let me first highlight as to not mislead. I was here last week and the staff was great, there was a white heavy set guy with a limp, a black woman who reminded me of the principal on Abbott Elementary and a young girl that reminded me of the rapper.. lil mama. They were helpful & pleasant to the customers. They spoke with a respectful, pleasant customer service tone. Eye contact, smiling. Lovely... it was lovely. Ok now fast forward to this Saturday. There was a heavy set black woman with short hair and a Muslim woman. I left there thinking... this is Mawndawmin behavior but then again, it wasn't. They were worse than that. They both were loud & unpleasant. No smile, no eye contact. Harsh tones, Bullied the customers. Rude... just blatantly rude. To everyone. Any redirection (no, not help,,, redirection was done in a way to humiliate the customer). Their lack of civility to literally everyone was honestly atrocious. People just casually walking through the door to mail a package, not knowing they have entered a lion's den of buffoonery and are about to be their next victim to demean & embarrass loudly/publicly for no justified reason. This is very much their behavior as I observed them behave this way with at least unsuspecting 10 customers. One lady walked out saying loudly (yet sarcastically) this place has GREAT customer service. The heavier one tried to argue with me when I explained to her why people were still arriving after 4p. I had to tell her "you will NOT argue with me". She was so ignorant & defensive that she wouldn't even accept the explanation of why they were still arriving. I honestly wanted to scream shut up and put on your listening cap! In hospitality, when a worker can work but are uncouth or aesthetically not well received, they are placed in the back of the house so no one sees them & they work mostly solo. I'd suggest that would be the best option here for these two, The lobby was under stocked and many cubby holes missing envelopes & shippers. The only tape available is tape they don't want you to use. They use to offer a plain shopping tape. It's as if they take no pride in their chosen career or the state of the post office. Whomever is managing this location, needs to be reassessed because service of this low life level is unacceptable everywhere & to everyone. Sadly, this is the post office on my area. I pray that both of these women were replacements. Life is hard enough and the last thing anyone needs is to be abused by postal workers who are paid directly through the customers hard work.

    Rude, unprofessional, agressive 'supervisor' (?)…read more Not the first time someone pretends to be a manager, so will leave some room for doubt if there is an actual one. Not like many of us need to use a postal office anymore, but if you think you do (as did I) avoid this one at all costs. Maybe it will ultimately run out of business, since no one seems to care. Not Anthony for sure. I would blame the full moon, but I'm convinced these are just characteristically miserable, rude people who happen to have the privilege of working at a USPS facility (yes, work is a privilege these days).

    Doyle Moving Services - Reliable Moving Trucks!

    Doyle Moving Services

    (40 reviews)

    A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

    I strongly advise anyone considering Doyle Moving Services to review their contract carefully, as…read moreit contains highly predatory and legally questionable clauses for Maryland consumers. Most concerning is the inclusion of a "Confession of Judgment" clause. This aggressive legal tactic attempts to strip consumers of their right to due process in court, and it has been explicitly illegal in Maryland consumer contracts since 2020. Furthermore, their opening paragraph states they "in no event function... as an interstate or intrastate common carrier." This is a massive red flag, as it appears to be a deliberate loophole to dodge the state's mandatory cargo insurance and liability protections that legitimate movers are required to carry. Upon requesting that Doyle strike these clauses from their contract, they refused to do so, because they "do over 1,000 moves a year and send the same contract to every customer we service." Unfortunately, that contract contains illegal and predatory language.

    Extra Space Storage - selfstorage - Updated May 2026

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